Gillibrand Accident Repair Centre レビュー 

83
TrustScore 5段階評価の3

3.2

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Obnoxious rude violent employee. Boss seems reasonable but I'd avoid. Check YouTube to see one of there employees being a fool.

企業が回答しました

5つ星のうち5の評価

Outstanding car repair service and very skilled technicians. Highly recommend for reliable and hassle-free repairs. Friendly staff topped off the whole process. They're a Tesla approved body shop a... もっと見る

企業が回答しました

5つ星のうち1の評価

Non fault accident, my car had two dented and scratched doors, they had my car over a month and when returned it still has dents and the paintwork is extremely poor, full of orange peel and dust under... もっと見る

5つ星のうち5の評価

Can not fault the service from Gillibrand’s. They contacted me promptly to arrange booking my car in for repair and remained in touch via call/text throughout to ensure i was kept informed and was mad... もっと見る

企業が回答しました

企業情報

  1. 自動車修理店
  2. 車体専門店
  3. 自動車修理・整備店

当該企業による記述

Gillibrand Accident Repair Centre is a family run accident repair business located in Blackburn, first established as a wheelwrights and blacksmiths by the Gillibrand family in 1859, but now specialising in high quality paint and body vehicle repairs. We are enormously proud to be approved by many vehicle manufacturers including Audi, Volkswagen, SEAT, ŠKODA, Volvo, Polestar, BMW, MINI, Suzuki, Ford, Nissan, Toyota, Kia and CUPRA. In order to become an approved repairer for the leading vehicle brands such as VW and Audi, our paint and body technicians have to be highly trained by the people who manufacturer the cars at their very own, specialised training centres. By regularly attending the manufacturer training courses it ensures we are kept right up to date with the latest vehicle technologies and repair processes. As well as receiving excellent training in vehicle paint and body repairs, the other benefits of being a repairer approved by multiple manufacturers is that we will only ever use/fit genuine parts, the paint and materials have been approved by the relevant manufacturer and we follow the correct repair methods to repair vehicles to the highest standard. We also hold a British Standards Kitemark which is an industry accreditation associated with repair quality and safety.


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3.2

まあまあ

TrustScore 5段階評価の3

83件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 33%に回答しています

通常1週間以内に回答

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3.2

すべてのレビュー

(83)

過去12か月のレビュー数: 4

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5つ星のうち5の評価

Friendly staff

Friendly staff, great communication throughout.

2023年1月6日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Thank you so much for your feedback :-)

5つ星のうち5の評価

Top quality repair, quick turnaround

Having struggled to find a reliable garage for repairing my Polestar 2, I was pleased to find Polestar-approved Gillibrand.

The experience was fantastic from start to finish. The phone is answered quickly, the staff are very friendly and helpful, and the car was collected for repair and delivered back home.

Very pleased with the quality of the repair, and the car was returned a week earlier than expected.

2022年12月6日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi Stuart, thank you for your feedback :-) We are delighted that your happy with the repairs to your car. Thanks again.

5つ星のうち5の評価

Friendly staff

Friendly staff, I was kept updated and the work carried out was of high standard. Nothing was too much trouble, will definitely recommend them.

2022年11月14日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi Lisa, thank you for feedback. It was a pleasure dealing with you and happy with our service provided to you :-) Thanks again.

5つ星のうち5の評価

Work carried out looks great

Work carried out looks great. Kept well informed of progress and the help provided in dropping off and collecting my car was very much appreciated. Thank you.

2022年11月9日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hello, thank you for your fabulous feedback. We're glad you're happy with the repairs to your car. Thanks

5つ星のうち5の評価

good communications

good communications, excellent repairs and nothing was too much trouble.

2022年11月8日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi John, thank you so much for taking the time to leave us a review. Glad to head you are happy with the service you received.

5つ星のうち5の評価

Excellent service and quality of repairs

I recently had an awful experience, whereby I was forced off the road by a speeding car that failed to stop. I had only had my brand new Mini for a few months so this was most upsetting.

Gillibrand took all the stress and upset away with their professionalism, empathy and consideration. My car was recovered very promptly and repaired to the highest standard using BMW parts. I was kept completely up to date with the progress of the repairs, which were completed in a very timely manner.

I must also say that the staff that I dealt with - Natalie and Keith were amazing. They were so friendly and really made me feel that they would look after my car with care and consideration. I would also like to thank the mechanics in the body shop for the quality of the repair, the speed of it and the immaculate condition that my Mini was returned to me.

A truly excellent and seamless experience with Gillibrand in such an upsetting time. Thank you to you all and you deserve the excellent feedback that you receive.

An extremely happy customer Stephanie Tiley.

2022年10月13日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hello Stephanie, thank you so much for your amazing feedback. We are absolutely delighted that your happy with service we have provided you. Thanks again :-)

5つ星のうち5の評価

Outstanding work and communication by…

Outstanding work and communication by all the team. I was vey nervous of anyone collecting my car for repair it was all new to me.
From collecting my car to me picking it up the communication was 2nd to non. The work carried out was fantastic, my car looks brand new, even got an unexpected valet.
Friendly, reliable and defiantly recomment this company to anyone. 5* - 1st class service

2022年10月10日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hello Sarah, thank you so much for your amazing feedback. We are glad you're happy with your car and the service we provided you. Thanks again.

5つ星のうち5の評価

good service after an accident

I called Gillibrand once it became obvious that my car was unfit to drive due to an accident. They collected it that afternoon and gave an estimated time for repairs. The car was repaired to a high standard on time and delivered back to me promptly. I found the staff to be very polite and helpful.

2022年9月27日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hello, thank you for your amazing feedback, we are glad you are happy with our service. Many thanks :-)

5つ星のうち5の評価

Excellent Experience All Round

Gillibrand Accident Repair Centre
They repaired my car and it looks excellent for an oldish(10years) but perfectly good car.
The Customer Service is spot on and my car was picked up and dropped off for me and great communications from all the Team at Gillibrands!
Thank you very much!

2022年9月26日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hello, thank you for your fabulous feedback. We are glad you are happy with the repairs to your car. Thanks again.

5つ星のうち5の評価

Perfect

Perfect - honest at the start with time frame which really helped with expectations. A simple text msg each week with updates and then called to discuss options with the car and when complete, a simple call when it was ready and represented to me with a explanation of the work carried out.
Nothing short of a perfect service

2022年9月20日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi, thank you so much for leaving us a review and for your lovely comments. Customer feedback is very important to us and to see reviews like this is very rewarding. It was a pleasure to look after you and your car. Thanks again :)

5つ星のうち5の評価

Great Service

Fast, efficient and friendly service

2022年9月14日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi Kam, thank you so much for your lovely feedback. Thanks again :-)

5つ星のうち5の評価

The team was excellent great service…

The team was excellent great service took my car for repair and brought back home when repaired very reliable service from start to finish the receptionist was very pleasant to talk to would definitely recommend to family and friends thankyou Gillibrand for such a great job will definitely use again

2022年9月7日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi Anne, thank you so much for your kind comments! It is very rewarding to us to see such fantastic feedback. Thanks again.

5つ星のうち1の評価

Do not accept liability

My car went in for a minor repair and came out with more damage. Gillibrands will not take liability for it as it was “already there” according to their “inspection” when receiving my vehicle. So now I have a wonderful green mark on my car

2022年8月25日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hello, thank you for leaving us a review. We do a thorough inspection on every vehicle when they arrive on site with us and make a record of any existing damage. Unfortunately, the 'damage' you are referring to was already present, this was explained to you by our workshop supervisor who advised you the 'damage' looked more like tar from the road and was clearly already present before your vehicle arrived with us as it had 'weathered'. As a gesture of goodwill we tried to rectify this issue for you.

5つ星のうち5の評価

100% happy - thank you. Easy to deal with.

Lovely job on my beautiful car after accidental errant towbar collided with front bumper/grille/sensors. Looking at my car now you would have no idea anything had happened. Excellent communication at every stage from Gillibrands, helpful and thorough. Very patient too! Clear and accurate timescales, fully informed throughout. Drop of and pick up no hassle at all and manufacturer recognised repair guarantee provided. Thank you all, Ariane has the patience of a saint and deserves a particular mention. Would recommend this bodyshop without hesitation.

2022年8月17日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi, thank you so much for leaving us a review and for your lovely comments. Customer feedback is very important to us and to see reviews like this is very rewarding. It was a pleasure to look after you and your car. Thanks again :)

5つ星のうち5の評価

The service here is absolutely…

The service here is absolutely excellent and I wouldn’t hesitate to take my car back there again if needed. I was kept informed at all times about my car when it went in for repair. I had to change the date also at very short notice and it wasn’t a problem and they did it the week after. The staff are very friendly ( they actually answer the phone straight away- no queues!) and the job was even completed 5 days early. I’m so happy with the job they did on my car and the even valeted it for me. 10 out of 10 from me!

2022年8月16日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi Hayley, thank you so much for your lovely comments! It is very rewarding to us to see such fantastic feedback. Thanks again.

5つ星のうち5の評価

Very quick turnaround less than 3 weeks…

Very quick turnaround less than 3 weeks and I’ve got my vehicle back well done ⭐️⭐️⭐️⭐️⭐️

2022年8月16日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi Nigel. Thanks for taking the time to leave us 5* review. Thank you for choosing to use us to look after your vehicle and if you ever need us again, please do not hesitate to contact us.

5つ星のうち5の評価

Repair on Ford Grand Tourneo

Great repair on Ford Grand Tourneo, consisting of panel damage to the front and rear sliding door and trims.
High-quality finish, which in no way stands out from the rest of the vehicle. Great communication throughout.

2022年8月12日
自発的なレビュー
Gillibrand Accident Repair Centre  ロゴ

Gillibrand Accident Repair Centre からの回答

Hi Lee, thank you for the 5* review and your lovely comments!

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