Really lovely staff in store and lots of lovely items. But such a shame that socks can't be returned for hygiene reasons despite being in a sealed pack which literally prevents anyone from trying... もっと見る
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The two women working at the store made our visit completely amazing. They welcomed us in and introduced us to how the store works. They listened and observed the pieces we were pulling and then sugge... もっと見る
企業が回答しました
I’m a huge fan of fun knitwear and Glassworks has the perfect balance of fun and neutral colour ways as well as good quality knits! Definitely a favourite of mine if I want to treat myself to some new... もっと見る
企業が回答しました
Fantastic customer service! I had an issue with Royal Mail delivering to the wrong address (through no fault of Glassworks). The staff at Glassworks were superb. After my parcel was returned to them... もっと見る
企業が回答しました
企業情報
当該企業による記述
Glassworks is a London-born fashion brand that offers a unique mix of leading trends and great basics all with a twist. Everything is designed to be good quality - not short-lived, throw away fashion. We also produce all collections in limited edition runs - read: you won’t see what you’re wearing on everyone else. We drop new collections every Tuesday/Wednesday so there’s always something new and our limited runs allow us to keep offering fresh designs without piling up end of season waste. Win-win.
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4.1
ほぼ満足
311件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 88％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great service!
Ordered 4 pairs of socks. All lovely, good quality and speedy delivery. Thanks x
2022年9月15日
自発的なレビュー
Glassworks London からの回答
Hi Lisa,
So glad to hear you love your socks! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Glassworks London からの回答
Hi Bethany,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time.
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
These are proper soft wool mix warm…
These are proper soft wool mix warm winter socks for a wonderful price. Thank you for your speedy delivery!
2022年9月5日
自発的なレビュー
Glassworks London からの回答
Hi Adriana,
So glad to hear you love your socks! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Glassworks London からの回答
Hi Petra,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time.
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
stunning dress, perfect for a summer wedding!
My visit to Glassworks in Dalston was a complete last minute thing, en route to a wedding that day.
Abby, was so helpful that day! I found a stunning dress and was grateful for her support in making the purchase.
I haven’t received that many compliments at a wedding before! Even the bride asked me where the dress was from! I felt so beautiful, for the first time in a long time.
The dress was a really great design, quality fabric and a beautiful colour. I couldn’t have asked for more.
I’ll definitely be back!
2022年8月27日
自発的なレビュー
Glassworks London からの回答
Wow! We're really glad to hear that! Thank you so much for the kind words for taking the time to share and rate the service provided to you! We always aim to provide 5 star experience all the time.
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Beautiful quality clothing & the staff…
Beautiful quality clothing & the staff are always so amazing & helpful!
2022年9月2日
自発的なレビュー
Glassworks London からの回答
Hi Samar,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time.
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Cool brand!
I really liked the brand and the persons in the store very helpful. The clothes are beautiful (I wanted to buy everything) haha
But there was a problem, I bought a shirt and the terminations were very bad. I was kind of sad when I arrived home and started to look... The price is ok if you buy something that you see is in perfect conditions, but that not happened with the shirt. The trousers and the socks were ok, very happy with them!
2022年8月8日
自発的なレビュー
Glassworks London からの回答
Dear Andressa,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please reach out to us directly at hello@glassworkslondon.com so we can be of further assistance on this matter.
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We’ll work with you to resolve any issues as quickly as possible. We hope to hear from you soon. Stay safe!
Kindly,
Christina
Beautiful clothes but sizing is terrible
Beautiful clothes, I love their gingham sets, but the sizing is so bad. I followed the size guide and ordered a M/L in some of the gingham trousers - I'm a size 10, occasionally a size 12 in some shops, and the size guide said the M/L is a 10/12. They fit fine in the leg and around the bum, but the elasticated waist was tiny. As soon as I took them out of the packaging I noticed it and it was no surprise that they didn't fit on the waist. More inclusive and accurate sizing would be great!
2022年8月8日
自発的なレビュー
Glassworks London からの回答
Dear Jasmin,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. We always aim to deliver a great experience, and we are gutted when we don’t meet expectations.
Please reach out to us directly at hello@glassworkslondon.com so we can be of further assistance on this matter.
Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again. We’ll work with you to resolve any issues as quickly as possible. We hope to hear from you soon. Stay safe!
Kindly,
Christina
Lovely material
Material was lovely, fit was great but seam was pulling a little, didn’t want to risk keeping/ exchanging. Customer services were apologetic and replied swiftly and although it wasn’t initially explained well, it was rectified well.
2022年8月1日
Glassworks London からの回答
Hi Kim,
Thank you so much for the kind words and honest feedback. We’re sorry your experience didn’t match your expectations. I have coordinated this with the team already and we will not charge the return label for Faulty/ Damaged items.
We're reaching out to you directly so we could assist further. We really hope this can be sorted soon.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Great staff very nice and friendly
Great staff very nice and friendly
They have added a lot to my shopping experience at Glasswork
Would recommend to avail larger sizes from your pants collection
2022年8月1日
Glassworks London からの回答
Hi Samar,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. Adding more sizes to our range is our next target and we hope this will be launched soon. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Helpful staff
Helpful staff. Well spaced clothing on rail. Accessories to give ideas for an outfit. Range of styles, patterns, textures, colours so you could choose for holiday or season to come.
Airy shops. Trying on facility.
2022年8月1日
Glassworks London からの回答
Hi Helen,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Fabulous quality sheer socks
Fabulous quality sheer socks. Highly recommend these for style and design.
2022年7月8日
自発的なレビュー
Glassworks London からの回答
Hi there,
So glad to hear you love socks collection! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Love glasswork clothes
Love glasswork clothes. Affordable, great designs and unique styles I love.
2022年7月3日
Glassworks London からの回答
Hi Lizzie,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Socks don't fit size 41
The socks were advertised as one size fits all. Sadly I didn't read they weren't bigger than size 37 or 38 (I got size 41) and felt very disapointed on receiving the socks. After contacted them about it I got an apology and a gift card. Great service.
2022年6月18日
自発的なレビュー
Glassworks London からの回答
Dear Anneleen,
Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. Our one size socks fits UK size 5-7 shoes according to the size chart. We also aim to reply to inquiries within an hour, however, your email went directly to spam folder, hence the delay.
Despite the poor review, we're happy to standby our after service solutions offered. We value your feedback and we always aim to do better in the future.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Great socks!
2022年6月2日
Glassworks London からの回答
Hi Debi,
So glad to hear you love your new socks! Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
I came to Glassworks looking for a…
I came to Glassworks looking for a dress for a wedding and received amazing customer service. The assistant pulled out lots of different dresses and suggested one I would not have picked out myself. I love the dress I bought! Beautiful colour, very comfy!
2022年6月1日
Glassworks London からの回答
Hi Ella,
Thank you for sharing your wonderful feedback and experience with us! So glad you found us. We appreciate you for taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Lovely looking bag but disappointed with use
Disappointed with bag because it looked great. Vegan leather: material not very strong. Sadly material torn along stitching.
Prompt response to deal with issue.
2022年5月28日
自発的なレビュー
Glassworks London からの回答
Dear Emma,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance with the Camel vegan leather pinched strap tote bag as we have sold a lot of these and haven't received the same complaint. Despite the poor review and time passed after purchase, we're happy to standby our after service solutions offered. We value your feedback and we always aim to do better in the future.
We appreciate you contacting us directly as well. We always promise to do our best with a resolution that would be reasonable and beneficial for our dear customers. Thank you once again for working with us on this and we do hope to see you again soon.
Kindly,
Christina
Glassworks
Glassworks London からの回答
Hi Natalie,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
Quality of the product wasn’t great
Quality of the product wasn’t great. The design was good but the material cheap and once washed they lost their shape. Not great. Will not be purchasing again.
2022年5月3日
Glassworks London からの回答
Hi Lewi,
Thank you for your honest feedback. We're very sorry to hear that your unhappy with the product purchased. Your satisfaction and feedback means the most to us.
Please reach out to us via email and we'll make sure to assist you further. Hope to hear from you. Stay safe.
Kindly,
GWx
Lovely stuff here!
Lovely stuff here! Original and refreshing. Fast delivery. Will be shopping there again very soon.
2022年5月1日
Glassworks London からの回答
Hi there,
Thank you for sharing your wonderful feedback and taking the time to rate our products and services.
We always aim to provide 5 star experience all the time. There's more to come!
We look forward to seeing you drop by and visit us soon!
Feel free to check the website weekly for fresh drops and awesome finds!
All the best,
Christina
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