Globbing レビュー 

I am very dissatisfied with the quality of customer service.

I was shipped the wrong product, after research they said Amazon didn't ship my product to Globbing, that their employee just entered the product into the system by mistake. Apparently Globbing takes zero responsibility for their mistakes - they don't care to keep the customer happy, not even apology for the mistake. And months later, they have not returned the shipping money that I was charged for shipping someone else's product.

I am not going to use this service again.

Service used to be good but to my frustration recently we have lost a package and the customer support didn’t help at all and they didn’t speak English well! Will not use it anymore because it is simply not reliable and intelligent.

Globbing office in Uzbekistan is not a direct legal entity of the warehouse in the USA. Beware that on paper they act as separate entities under the same name, but not as the USA direct branch. Somehow the office is related to the one located in Armenia. But the details are obscure. So If there is any damage, loss or theft case your chances to sue them or make them financially or legally liable are super low. The managers are irresponsible and have not got an idea what service is.
In case you order smth from Amazon, be aware that their policy states that Amazon is not responsible for anything once your delivery is handed over to a freight forwarder. If an item goes missing you will be told to file a police report, and Globbing in the USA will refuse to cooperate. The office in Uzbekistan won’t do anything either. So all risks are assumed by the payer. You are bound to lose your money.

My conclusion: do not order anything from Amazon if you are abroad through any third party, unless you are sure that the party is reliable. Cause this is not going to end well, if none accepts any evidence of an item missing from you. And if you are not in the USA and can’t file a police report. Please read online reviews before you place any order with Globbing. There are plenty of people complaining about Globbing

I got the following response from the company:
1) We are not bound to indicate in our offer that we do only deliveries and if item gets lost, the cost is to be borne by the end user.

2) Multiple times: I don’t want to speak with you.

3) When asked, can they provide evidence that the item was delivered to them intact, the management said that i would not be able to prove it otherwise either!!!!

4) They do not have any hand over procedure when items arrive to their warehouse, so you won’t be able to see any paperwork done proving that the item was or wasn’t delivered to them, although any courier company usually has some paper procedure when physically accepts an item. And that means that you can’t prove anything in police.

They do not do insurance. So if item is lost, you can’t claim insurance either.

They would not file a police report, because it was not its BUSINESS (direct quote). The same comes to the US office.

Worst experience ever.

Fraudulent & scammers, exactly like other people reviewed, on Google reviews and other platforms. Better refuse to ship online orders to them. You'll loose both your item & your money. Wish I looked them up before I shipped.

Don’t even want to rate 1. I want to rate 0!!! This is already 3rd time the expected date is changing.….👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 who says 10 working days????? Almost a month and still I don’t have my order.

Horrible service. Just using it as in some cases no alternative to it and/or they have locker next to my yard. Always delays (late registration abroad of Armenia and late registration here in Armenia), zero competency of customer service, usual general phrases (disinformation), loosing parcels and refund takes a month, literally after so many calls and emails that better do not engage in that process at all. Can’t register the parcels properly so it may take a week just you be able to take your parcel from the main store because of incompetency, zero refunds or discounts because of the non-existent service and delays.

Totally agree with all of the other reviews here. Terrible service and even worse customer service. Customer service in this part of the world isn’t ideal to begin with but Globbing really takes the cake. After waiting 5 weeks for something meant to arrive in 10 days (it’s still not here) and being told “it’s not our fault”, I was then finally given what they call ‘compensation’ - which was access to a premium service - something that isn’t relevant to me because I live outside the area that it covers.

Don’t use this shipping company unless you want to deal with first rate incompetence.

DON'T use their services.
My package was delivered to their warehouse 8 days ago, and still can not even get a relevant update on the delivery dates to me.
The customer support is the most awful one I have ever seen.

They ignore me for days, my packages worth 600 euros are gone.

Globbing should get the worst customer experience nomination. Their shipping process is always delayed, the parcel can be lost or delayed for an unknown period of time and the customer care is like playing dumb around, they always lie without giving proper information about their bad working process.

Worst customer service ever.Ad says product will ship in 3-9 bussiness days.My product hasnt came yet but im waiting already 3 weeks and today I got message it was delayed by 2 WEEKS!Dont use this app please

My experience is similar with others: on the day of supposed delivery I was notified that my package is delayed for 2 WEEKS! I wonder if I will finally even be able to receive my (expensive) shipments... I'll update later.
UPDATE Aug 11. It should be delivered today after the initial 2 weeks delay. But today I received one more letter. My package will be delayed at least until Aug 15th!

It is already 2 month didn't get my product and they keep telling 3 weeks they are checking will call back , don't use it

I am surprised how it shows their total is 2.1 stars even though everyone here rated them 1 star, anyhow as the others have already said, worst customer support on this planet, idk if their customer support is dumb or they teach them how to be dumb. You ask something and they completely answer you with something else ( you say north they say south). No refunds or compensations when your parcels are delayed, only a sh**ty email that you receive on the last day (the day that you should pick up) that your package will be delayed. Idk what else to say, just change the management team or something, fix it...

Globbing should get the worst service ever award every year 🏆
The app is glitching all the time. The customer service is the worst and your parcels can get lost or shipped with a delay.

I'll never again order anything by Globbing. Very poor customer service.

Horrible customer service. They do not refund you or offer any discount even if they've delivered your parcel with 15-20 days of delay. Also, they had leakage of 250.000 of their clients' personal information in May 2022. F*cked up business, stay away from them!

Liers .
Will never use this company any more .
The delivery that meant to be in 5 -10 days , was delayed 3 times and they didn’t bother to tell about that in advance .
Only when I contacted the supposed delivery day , I came to know it’s delayed for 6 more days , or 2 more weeks etc .
Didn’t get my order yet . And I don’t need it any more actually . What I hear is Sorry .

the goods were delivered destroyed and broken, they do not take responsibility, they lie and close the case

The parcel takes twice longer to arrive than the expected arrival time mentioned on the website, and the customer service does absolutely NOTHING to compensate you. Don't waste your time and money on this.