Glovo レビュー 

No dia 08/08/2025 agendei uma entrega de uma refeição para o dia 09/08/2025. Foi-me retirado o montante de 19.74€ que seria o valor da refeição mais as taxas extras.
Eis o meu espanto quando no dia 09/08/2025 recebo um email da Glovo a dizer que o pedido foi cancelado sem direito a qualquer reembolso.
O meu descontentamento passa por terem cancelado a entrega e retirarem o valor. Como não usufrui da refeição e não fui eu que cancelei o pedido, apresento esta queixa como forma de receber o montante que me retiraram.
Entreguei em contacto pela APP ontem a reclamar desta situação e não me resolveram.

Como podem reter clientes e torná-los promotores dos vossos serviços se nada fazem para os manter satisfeitos e sem resolução aos problemas?

Incompetent, unable to do the service...pay zero care to what they bring and how...completely zero

Mais de duas horas à espera de uma refeição. MAU

Experiência dececionante. Recebi um hambúrguer queimado, seco e sem qualquer qualidade, completamente diferente do que é anunciado. O pior foi mesmo o atendimento por parte da Glovo: desinteressado, nada resolutivo e sem qualquer preocupação com o cliente. Senti-me ignorado. Um serviço assim está muito aquém do que se espera da marca McDonald’s e revela um serviço medíocre por parte da Glovo. A rever urgentemente.

Ordered groceries from Continente, the app said after a while that the order had been delivered, which it hadn't, what happened was that the driver came to my home, stayed in the stairs and asked if I had received my delivery, to which I of course said no, and asked if he was not supposed to do that. Instead he walked away and I saw on the app that he drove away, and nothing was delivered. Contacting support I asked them to make me a new order as Continente was about to close soon, instead they took 20 minutes to 'investigate' this 'issue', and then they refunded it in Glovo balance and closed the chat. Now Continente was closed, and there I sat with no money (just Glovo credits) and no food, 21.15 a Saturday night...

This is not my first really bad experience with them, I uninstalled the app last year after being scammed on a refund that never arrived and a support that refused to reply to me, but decided some weeks ago to cut my losses and give them a second chance.

Stupid naive me. Now the app is out and I have blocked their emails in Gmail, as they are all "no-reply" emails any way, so it's clearly a company not interested in two way customer communication either.

If I could leave a negative mark I would. I ordered sushi and they delivered someone else's order. This was at the end of May. I immediately contacted support but they kept telling me that they have issues with their system and never refunded me. This company is a scram. Support is useless. I filed complain to the local consumer protection agency and will continue to chase them because with such and attitude they don't desrve to have a single customer.

Hello Glovo team,

On your desktop website, the product search box has a serious usability issue. If a user types quickly (like writing “milk”), the input lags or skips letters — so the result ends up like “mk”. This happens because your search triggers live lookups with every keystroke, and it’s unable to keep up.

Please consider adding a debounce delay (e.g., 300ms) or only search after pressing Enter. This would greatly improve the desktop experience.

It’s surprising this hasn’t been fixed — there’s no visible way to submit general feedback via your website or app, which may explain the lack of complaints.

I hope this gets passed on to your dev team. Thanks!

⸻

Fiz uma compra de mercado na Glovo, no dia 04/06/2025, neste dia o call center responsável me ligou a informar que seriam 2 estafetas a fazer a entrega, devido à quantidade de produtos que pedi.

O primeiro estafeta chegou sem demora, perguntei-lhe se o segundo estava à caminho com o resto das compras, ele me respondeu que sim.

Ok, aguardei, aguardei e aguardei. Após mais ou menos 1 hora eu abri reclamação na aplicação da Glovo, me informaram que meu caso estará em análise e que teria a resposta em x tempo.

Após o fim do prazo, eu mandava nova mensagem pedindo o reembolso do valor dos produtos que comprei e não me foram entregues, e foi se repetindo...

Hoje, estamos no dia 14/06 e o valor em questão não foi reembolsado, envio mensagem à Glovo e me respondem com o mesmo texto de sempre.

Desrespeito total e ainda levaram meu dinheiro. Absurdo isso acontecer.

Nem a nota fiscal eu recebi na entrega.
O segundo estafeta nunca apareceu.

Id do pedido: 101336833461
Ao abrir chamado está a lista dos produtos que não recebi. Quero o reembolso do valor.

We should stop ordering! They cancelled and charged me! I have all my proofs and still they said its my fault.

Went to another city and ordered food. Immediately upon pressing the button, I've realised that Glovo didn't update my location. So I contacted support straight away and told them about the issue. The agent told me "not to worry because mistakes happen" and they would help me. That all happened seconds after the order.

The agent wasted time by giving me useless instructions that didn't work. Then they closed the chat when the order was already being delivered.

Another ticket where they were supposed to process my refund based on the first agent's promise, was then closed too. Of course, they just told me to screw myself, not in English.

This perfectly shows why Portuguese economy is failing. Glovo support in Spain is amazing, always quick, caring, and efficient. These guys in PT don't really care about anything and the paying client is always wrong.

Switching back to Bolt because Glovo is a joke. At least, in Portugal.

Glovo Portimão is bad! Don't order there if you want to have no food delivered and money stolen from your bank account! Acces denied on Glovo app so I can't have a refund. This is organised crime! Well done Glovo!

Pior aplicativo de entrega para clientes. Os estafetas não falam português nem entendem. Inglês quase zero.
O apoio a clientes é zero, mal formados, quando atendem parece que acabaram de acordar, mal educados e rudes, sempre mandam uma boca no fim do telefonema a dizer “pode guardar seu dinheirinho” só quando os convém é que são cordiais, e ultimamente fazendo pouco das pessoas! A pior app que existe no momento de entregas. Não recomendo a ninguém.

I was browsing the app, added an article to my cart and went on browsing on another app. After a short time Glovo went ahead with the order without my authorisation. I tried to cancel it but there was no way to do it, so I got stuck with an order I didn’t want.

Absolutely terrible customer service. I ordered a product from a pharmacy (Auchan) via Glovo and got the wrong product. I have spent 2 hours talking to Chat customer service and they keep resolving my case using 1000 words to say how sorry they are and then concluding that "unfortunately they cannot" compensate me or refund me. I dont want compensation or refund, I want the correct item delievered and the incorrect item picked up. What is wrong with this people. Only in Portugal thought...

The delivery driver cancelled my order because the intercom to my apartment wasn't working and he informed me that my mobile was unreachable. I didn't have any missed calls, but by chance I caught him taking my order back to his bike to leave. I shouted after him, but he said its too late, because the order was cancelled. It was cancelled very quickly! I didn't have any missed calls. He wasn't going to give me the order, but I begged him to and he eventually, reluctantly let me have the order after he made a phone call in a different language, so i couldn't understand, but then in the end, he did give me my order, however I discovered later that more than half of the order was missing. This is a total mess now because the order has been cancelled, but I received some items, so its now not a straight forward situation. Now I have to wait up to 3 business days for Glovo customer service to email me regarding this and in the meantime, I have not been refunded and its a major inconvenience! The information they are requesting is long and complicated with photographic evidence also. Its unacceptable that I have to wait 3 business days for someone to resolve this, and its the weekend, easter weekend, so it could be a while before anyone contacts me, if they will even resolve it?.....Quick update, Glovo have already said that they will NOT refund me. They have not given me a chance to even respond and are also not responding back. They only send automated emails saying that I will not be compensated etc and then don't respond back! I don't even want a refund!!!!! I just want my order! What I thought was going to save me time and inconvenience has turned into a nightmare and also they have not sent me the missing items and the majority of the items from Dialprix supermarket was missing. Its basically ruined my whole day and unless the bank give me back my money then I may have also lost my money and my order. Time will tell.

....latest update.... (This is now the day after) I contacted the local Dialprix supermarket by phone,( I wish I had done that in the beginning) where my order came from and was collected by Glovo, to try to get some answers. The helpful employee, that I spoke to at Dialprix, said that orders are getting cancelled all the time through Glovo, almost every day something like this happens, so my experience was not an isolated case and he said that he had previously spoke to the drivers of Glovo, who are usually young men, so basically teenagers, kids! and they told him that working at Glovo, they can basically do whatever they want. Unlike Amazon where they will stop at nothing to make sure your ordered is delivered, Glovo is the opposite. Yes my intercom was broken, but I was looking out for the driver as well as tracking him and I actually saw the driver at the door with my order. I was expecting at least for them to call me and because I tracked him, I knew he was close to my address, which is why I had already made my way to the front entrance to my apartment to see if I could spot him, so he couldn't have been there for more than a minute, before he quickly cancelled my order. The look of disgust that I gave him when he said he cancelled my order. I was in shock and disbelief! There must have been 2 of them bringing the order separately, because as I already said, most of it was missing. I very much doubt that they returned my cancelled order to Dialprix supermarket, which is only round the corner, so the driver(s) maybe have kept my items that where missing, if they can do whatever they want. I will try to keep this review updated, if it will let me, to disclose the final outcome of this shocking experience. I actually don't blame the young delivery drivers. If they can get away with this then they will do that. It is the fault of Glovo for letting this happen. I cannot get in touch with anyone human at Glovo. Its all run by AI. This proves that AI can never replace humans without it been a complete disaster! Glovo is a complete disaster and a disgrace! I will NEVER EVER use them again, not unless I am prepared to possibly loose my order, because that is a definite possibility. If I could give them less than 1 star then I would do!

I want to say that Dialprix is a newish and up and coming supermarket in Spain and I actually love this supermarket so much. I have just started shopping here and I was so excited when I saw them on Glovo with free delivery after 20 euros spend and the staff are always very warm and friendly and the products are excellent. I only have great things to say about this supermarket other than that their brand could be harmed by working with companies like Glovo, because if this type of thing is happening every day then people are also going to blame Dialprix and possibly not shop there anymore, because of the fault and incompetence of Glovo, dragging a new companies reputation down!

Glovo Express – Falhas repetidas, sem apoio e continuo sem comida

Uso a Glovo há anos — era uma das minhas apps favoritas. Mas agora, depois de três incidentes diferentes em que o meu pedido foi marcado como “entregue” e nunca chegou, perdi completamente a confiança.

O que aconteceu hoje foi o limite:
– Pedido marcado como entregue — ninguém entrou no meu prédio
– Verifiquei as câmaras, esperei lá fora — nada
– O apoio ao cliente me deixou à espera por mais de uma hora
– Nenhum contacto com o estafeta, nenhuma substituição, apenas “vamos reembolsar… eventualmente”
– Enquanto isso, sem comida, sem reembolso, e sem tempo para fazer outro pedido

O chamado “apoio” da Glovo em Portugal é um desastre. Se você não responde em 30 segundos, fecham o chat. Se fica online, dão respostas vagas e depois desaparecem.
O pior? Ofereceram-me créditos Glovo — como se eu fosse querer usar o serviço outra vez.

A Glovo Express é pouco confiável, e o sistema de apoio ao cliente está quebrado.

Se a Glovo ainda se importa com a confiança dos clientes, precisam de corrigir isto imediatamente.

I was charged on my credit card for an order I never placed. Even the number stated on my receipt is incorrect. Glovo is fraudulent! Be aware! Go with Bolt or Uber, NEVER WITH GLOVO! Their customer service is terrible as well! Giving me the runaround! Avoid at all costs!

WOULD RATE 0 IF POSSIBLE
Order 101221173000
Placed an order at 9pm, booked as delivered, never delivered.
Replaced that same order, app didn’t update, after 2 hours received an out for delivery notification.
Order was received at MIDNIGHT AFTER BEING PLACED AT NINE PM.
ARRIVED COMPLETELY COLD AND INEDIBLE - due to the nature of the dish, not possible to reheat.
Their customer service is inexistent. Keep trying to reach them, asked for a manager/supervisor and keep receiving automated case closed replies.

HORRENDOUS, NEVER AGAIN

E incrivel como todos andamos aqui a escrever exactamente o mesmo tipo de reclamações e voces parecem que estao a limpar o .... as nossas reclamacoes. Tanto tempo perdemos nos aqui a escrever para ninguem ver....voces nao permitem que ninguem chegue ao vosso contacto quanto mais.. enfim, vou fazer o mesmo que outros ja o fizeram. O vosso serviço com restaurantes que trabalham paralelamente convosco, que têm os proprios estafetas e os da glovo tambem, tem o restaurante publicitado na vossa aplicação.... e sp que e feito um pedido e um problema enorme. Hoje tive de gastar do meu dinheiro para ir ao restaurante buscar a encomenda. Cheios de razao disseram me que a culpa era vossa... e voces dizem que a culpa e deles... assim e dificil para o cliente e muito, mas muito facil para as empresas. Por isso e que decidi ir ao restaurante em vez de cancelar o pedido! Assim ja ficou mais justo....e verdade que houve muita discussão, mas ainda fui empurrada pelo Sr. Filipe Ramos para fora da porta como se aquilo nao fosse um espaco publico ou o Sr. Filipe Ramos ser policia!! Enfim...... e o Burger king de espinho! Nem um pedido de desculpas houve. Nem deles nem da glovo. Devolveram me o dinheiro do pedido mas nao me devolveram, PELOS MENOS, o dinheiro que foi gasto a ir e a vir daquela coisa a que chamam "serviço de qualidade".
Foi o meu dinheiro que foi a vida e o pedido ficou frio!!!! Ou seja.... tudo uma bela asneira.

Glovo in Marrakech, will scam you, will rob you and they will lie to you, there delivery guy never showed up and they sent me this message:
“ your order was cancelled because you weren't at the delivery address” lies, lies.
And be aware if they cancel your order they will not refund you EVEN IF YOU PAID $200, they keep all the money and you get 0.
NOW, IT’S YOUR CHOICE, YOU WANT TO BE ROBBED, go ahead and place your order.