Glow Heating Services レビュー 

Glow Heating Services からの回答

2025年11月18日

Hi Vicky,

Thanks for such a kind review. Really glad to hear you’ve had consistently good experiences with Paul C and Cody. They take a lot of pride in their work, and they’ll be pleased to know their approach has made a positive difference for you and your family.

It means a lot that you highlighted how they work in homes with disabled users and neurodivergent people, creating a calm, respectful environment is something we really focus on.

If you ever need anything else, just let me know.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Ann,

Thanks for the review, and I’m glad to hear Graham’s work was excellent. We did resend the paper invoice and service certificate shortly after your review was posted, so these should now have arrived with you. If for any reason they haven’t, just let me know and I’ll get them sent again.

No problem at all with paying by cheque once you have the documents.

Really appreciate the recommendation, and if you need anything else, just let me know.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Margaret,

Thanks for the great feedback. Really glad to hear you were happy with the job and the team on site. Appreciate the recommendation, if you ever need anything in the future, just let me know.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Katie,

Thanks for the lovely review. Great to hear the team were able to adapt how we communicated to fit around your work, that’s exactly what we aim for. I’m also pleased Graham looked after you well and gave you the confidence you needed with the heating.

If you ever need anything in the future, just drop me a message.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Paul,

Thanks for the review. Glad to hear the team were friendly, helpful and got everything completed within the two days as planned. Good to know the work felt quick and professional too.

If you need anything else, just let me know.

Cheers,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Sam,

Thanks for the review. Really glad to hear you found the service knowledgeable, that’s what we aim for on every visit.

If you ever need anything, just give me a shout.

All the best,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Tim,

Thanks for the detailed review. Really pleased to hear the whole process from the quote to the installation felt quick, transparent and professional. Keeping you updated on who’s attending and when is something we put a lot of focus on, so it’s great to know that worked well for you.

Glad the team looked after your home (and the pets!) and kept everything clean and respectful. Appreciate the recommendation too.

If you need anything at all going forward, just let us know.

Thanks,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Richard,

Thanks for the review. Great to hear the team in the office were able to help quickly and get you booked in within 24 hours. Even better that the engineer was passing and managed to sort the job within a few hours of your call always nice when it works out that smoothly.

If you need anything again, just let us know.

Kind regards,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Amy,

Thanks for the review. Glad to hear everything was straightforward with no issues at all.

If you ever need anything again, just let us know.

Best,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Marilyn,

Thanks for the great review. Really pleased to hear you felt well looked after from the initial survey right through to the boiler installation. Paul and Cody will appreciate the mention they always take pride in being respectful in customers’ homes, so it’s great to hear that came across.

If you need anything in the future, just let us know.

Thanks again,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Steve,

Thanks for the brilliant feedback. Really glad to hear the team made a strong impression from day one. Professionalism, friendliness and good workmanship are things we take seriously, so it’s great to know that came through clearly.

If you ever need anything else, just let us know.

Appreciate it,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Steve,

Thanks for taking the time to leave such a detailed review. Really pleased to hear you’ve had outstanding service from us on both projects repeat customers mean a lot, and it’s great to know the communication and SMS updates helped keep everything clear throughout.

The multi-split air conditioning installs can be involved, so it’s good to hear you found the workmanship first-rate and that the engineers were friendly, courteous and happy to talk you through things. And while not every job goes perfectly to plan, I’m glad the team handled any hiccups quickly and made sure the final result was spot on.

We genuinely appreciate your recommendation, and if you need anything down the line, just let us know.

Thanks again,
Jack

Glow Heating Services からの回答

2025年10月23日

Thank you for your feedback.

I’m really sorry to read your comments and to hear that your experience with us wasn’t up to the standards we set as a business. As soon as this review came through, our office manager, Courtney, called to apologise and discuss it with you. We weren’t aware that you’d been left unhappy with our visit until today, and I’d like to apologise again for any dissatisfaction caused.

For transparency, our visit was arranged through your managing agent. While you’re not a direct customer of ours, you should still expect a polite and professional service, and I’m sorry if that wasn’t your experience. We’re no longer working with your landlord’s managing agent, so it’s unlikely you’ll be using our services in the future, either directly or indirectly.

I’ll be speaking with Graham about your feedback. He was working in one of our spare vans that day, and we also had three appointments cancelled at short notice by the managing agent. That’s of course no justification for any behaviour you felt was unacceptable, but knowing Graham as I do (for around 18 years — I was his apprentice), I can assure you there would have been no malice or intent behind how he came across. That said, there are undoubtedly lessons we can take from this to ensure nothing is taken the wrong way in future.

If you’d like to speak to me directly about this matter, I’d be happy to discuss it. You can reach me on our office number: 01522 300744. Please accept our apologies once again.

Many thanks,
Jack McGovern
Managing Director

Glow Heating Services からの回答

2025年11月18日

Hi Elizabeth,

Thanks for the lovely review. Really glad to hear you found the whole process professional from start to finish from the detailed quotes and communication to the way the team worked in your home. We always aim to be efficient, respectful and easy to deal with across every department, so it’s great to know that came across.

If you ever need anything in the future, just let us know.

Many thanks,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Ed,

Thanks for the review. Glad we could get you booked in at short notice, and great to hear Graham managed to sort the leak and get the controls reset so everything’s running properly again. He’ll appreciate the mention even if he’s not the biggest fan of modern tech, he always makes sure the job’s done right.

If anything else crops up, just let us know.

Cheers,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Robert,

Thanks for taking the time to leave a review. Really pleased to hear your first experience with us was a good one, and great to know you’ll be continuing with us going forward.

If you ever need anything at all, just let us know.

Thanks,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Steve,

Thank you for the great review. Really pleased to hear you found the whole experience smooth from booking in right through to completion and payment. It is good to know you felt the pricing was fair and that the team were helpful and experienced.

If you ever need anything in the future just let us know.

Thanks again
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Robert,

Thank you for the review. Really glad to hear everything was carried out professionally and that you found the team friendly throughout. Great to know you are happy with the work completed.

If you ever need anything again just let us know.

Kind regards
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Mrs Munday,

Thank you for the review. Really pleased to hear the booking process was simple and that the communication was clear throughout. Glad the engineer arrived on time and looked after you in a polite and professional way.

If you need anything in the future just let us know.

All the best
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Dorothy,

Thank you for the lovely review. Really pleased to hear the engineers looked after your home with so much care and attention. The team always aim to leave every property spotless so it is great to know the extra cleaning and protection made a difference.

If you ever need any help in the future just let us know.

Thank you
Jack