Glow Heating Services レビュー 

Glow Heating Services からの回答

2025年11月18日

Hi Rachel,

Thanks so much for taking the time to leave such a detailed review. I’m really pleased to hear you’re happy with your new gas boiler installation and the work carried out by the team.

Paul and Codie did a great job removing the old boiler, installing the new pipework and fitting the new system, and Steve will be glad to hear you’re finding the Hive controls easy to use. It’s also good to know the team kept everything tidy and completed the installation to a high standard.

We really appreciate your recommendation and your kind words about the professionalism of the engineers. If you need any support with your heating, plumbing or Hive system in the future, just let us know, we’re always happy to help.

Thanks again for choosing Glow Heating Services.

Jack

Glow Heating Services からの回答

2025年11月18日 に更新

Hi Ruth,

Thanks so much for your review. I’m really pleased to hear that Paul and Cody were professional, pleasant and completed the work efficiently for you on 13 November. They’ll be happy to know their efforts were appreciated.

It’s also great to hear you were happy with the gas safety check, boiler service and fire service carried out by Graham on 6 November.

We’re glad everything went smoothly, and you’d be welcome to have any of the team back for future plumbing or heating work. If you ever need us, just get in touch and we’ll be happy to help.

Thanks again for choosing Glow Heating Services.

Jack
Glow Heating Services

Glow Heating Services からの回答

2025年11月18日

Hi Eileen,

Thanks for taking the time to leave your feedback. I’m really pleased to hear you were happy with the installation and the team on site.

I’m also sorry for the issues you experienced afterwards. We’ve since spoken directly, and I’m glad we’ve been able to work through everything together.

Just to recap for clarity:

I accept responsibility for not picking up that the existing shower wasn’t compatible with the new boiler. I was under the impression it was suitable, but I’ll be double-checking this with the shower supplier moving forward. I’ve also updated our surveying tool so this compatibility check is mandatory on every visit, especially in properties with more than one shower. Your feedback has helped us improve this process so it doesn’t get missed in the future.

After speaking with Alan, the leak he attended was a slow drip and wasn’t causing an electrical risk at the time. He advised that he made you and your son aware the shower shouldn’t be used and isolated it electrically so there was no power at the unit. He had expected to return the following day to replace the shower, but I appreciate this wasn’t clear to you. In hindsight, we should have fully isolated the shower to prevent any chance of the leak worsening. I also appreciate you were already planning a bathroom upgrade, but understand this situation meant bringing that forward.

I arranged for Steve to collect all remaining installation waste, which was completed on 17/11.

I’ve also agreed to complete your next boiler service free of charge as a goodwill gesture.

You now have my direct number if you need anything at all, and I’m more than happy to help.

We really appreciate your business, and I’m pleased everything has now been resolved. If you need us in the future, please feel free to get in touch.

Thanks again,
Jack

Glow Heating Services からの回答

2025年11月18日

Hi Jo,

Thanks so much for your review. I’m really glad to hear everything went smoothly with your air source heat pump installation and that you’re pleased with the outcome.

Kerry in the office will appreciate the mention, and Morgan, Jack, Steve and Harry will be chuffed to know their work and communication made a difference. Good advice and a tidy, well-run installation is exactly what we aim for, so it’s great to hear you felt supported from start to finish.

If you need anything at all with the new system, just let us know.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Clive,

Thanks for the great feedback. I’m really pleased to hear you’re happy with your new boiler and that the service was spot on from start to finish. That’s exactly what we aim for.

If you ever need anything in the future, just get in touch.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Nick,

Thanks for taking the time to leave a review. I’m really glad to hear you were happy with the air con installation and that the team kept everything clean, tidy and discreet. It’s great to know you found the service efficient, the team easy to deal with, and that everything we promised was delivered at a fair price.

Really appreciate the recommendation — if you need anything in the future, just let me know.

Jack

Glow Heating Services からの回答

2025年11月18日 に更新

Hi Norma,

Thanks for the great feedback. I’m really pleased to hear the booking process was straightforward and that the engineer was prompt, friendly and professional. Glad the electronic certificates were helpful too, it definitely keeps things simple and environmentally friendly.

If you need anything in the future, we’ll be happy to help.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Kostas,

Thanks for the review. Really pleased to hear you’ve consistently had a prompt and reliable service from us. We appreciate the recommendation and your continued support.

If you ever need anything, just let me know.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Mark,

Thanks for the review. Glad to hear you felt the service was good and the price was fair. If you ever need anything else, just let me know.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi,

Thanks for the feedback. Great to hear the engineer was friendly and got the fault sorted quickly, with the repair completed the next day. If anything else pops up, just let me know.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Valerie,

Thanks for the review. Really glad to hear Steve and Harry looked after you so well during the Hive installation. It’s great to know everything was tested properly before they left — from the app loading to the boiler settings and I’m pleased you felt confident with the setup.

Harry will appreciate the mention too. Apprentices learning the right way is a big part of what we focus on.

If you ever need anything else, just let me know.

Jack

Glow Heating Services からの回答

2025年11月18日

Hi Jane,

Thanks for the review. Glad to hear you found the service quick and efficient, and that you’re happy with the quality of the air conditioning equipment installed. Appreciate the feedback — and if you ever need anything else, just let me know.

Jack

Glow Heating Services からの回答

2025年11月5日

Hi Colin,

Thank you for your kind review and feedback. I appreciate you taking the time to share it. I’m pleased to hear you’re happy with the quality of the work, the installation, and the way the team looked after your property.

Sorry to hear about your experience with the team member who didn’t introduce himself. I’m not aware of any supervisors who were planned in to attend this visit, so I’ll speak with Alex to find out who this was and I’ll make sure we maintain clear communication and professionalism in future. Please accept my apologies for this.

Thanks for bringing this to my attention and for your honest feedback. I hope you are enjoying the new system. Please don’t hesitate to get in touch if you need anything further whilst getting used to the new system.

Thanks Jack

Glow Heating Services からの回答

2025年11月18日

Hi Simon,

Thanks for the review. Glad to hear the engineer was efficient, friendly and kept disruption to a minimum. Good to know you found the information helpful too.

If you need anything else, just let me know.

Jack