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Gloworm Lights レビュー 684

TrustScore 5段階評価の4.5

4.4

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great, fast and effective customer service. After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I... もっと見る

5つ星のうち3の評価

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by you... もっと見る

企業が回答しました

5つ星のうち5の評価

Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.

5つ星のうち5の評価

I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good compa... もっと見る

企業が回答しました

企業情報

  1. バイク アクセサリー専門店
  2. 自転車屋
  3. 電子機器会社
  4. 照明製造業者
  5. アウトドア スポーツ用品店
  6. スポーツ用品店

当該企業による記述

Gloworm Lights is a New Zealand brand that makes high-performance lighting systems for mountain biking, gravel, road, and adventure cycling. We design and manufacture in-house, which means we control every detail, from the CNC-machined aluminium construction and IP67 waterproofing right through to the wireless remote, safety modes, and app integration that make the whole system work together seamlessly. Our Light Systems are modular by design. You build the setup that suits your riding, your terrain, and your ambitions, then adjust it as those things change. No starting over, no compromise. We're a small team and we ride the same trails you do, which means we take support seriously and we actually know what we're talking about. From helping you choose the right setup to sorting warranty issues without the runaround, we're here for the full journey. Honest pricing, serious performance. That's how we've built the business since day one. You can shop directly at glowormlights.com and we ship internationally. Gloworm is also available through a network of distributors and retailers across New Zealand, Australia, the United States, Europe, and beyond.

We Stand Behind Our Light Systems

24-month Warranty on Light Heads and G2.x Batteries

Your Gloworm G2.1 Light Heads and G2.x Batteries are covered for 24 months against manufacturing defects and workmanship issues. G1.0 and G2.0 batteries, along with all accessories, are covered for 12 months from the date of purchase. If something goes wrong, we'll repair or replace it at no charge for parts or service. Warranty claims are made through the Gloworm retailer where you purchased your product. Not happy with your purchase? Return it within 14 days for a full refund, including return shipping.

連絡先

4.4

優良

TrustScore 5段階評価の4.5

684件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

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5つ星のうち4の評価

Great product, great service

Those lights are amazing - large battery, sturdy and I love the feature to use it as a powerbank. One little flaw is the handlebar mount, the flimsiest I have seen in a while. Luckily Gloworm provides plenty of alternatives and a nice metal mount can be found online. Service is top too. Bein in the EU we sometimes get hit with hefty customs charges and taxes. Gloworm ships from within - easy. Thanks for some great lights which I think will last a very long time.

2022年10月22日
5つ星のうち5の評価

Like riding in the day.

Fast shipping, customization, like riding in the daylight. I can’t say anything bad about these lights. One issue I do have is with the TX remote, pairing is quite annoying and it stopped working on a ride.

2022年10月28日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi James, thanks for taking the time to leave us a review! Glad to hear you're enjoying your new lights! I'll drop you an email regarding the TX. Cheers, Nico

5つ星のうち5の評価

I was on a very tight deadline to…

I was on a very tight deadline to receive a part for my lighting system (leaving w/in a week and a half to ride the Oregon Timber Trail) and they had the part sent to my house with plenty of time to spare. Great company and stellar customer service.

2022年9月23日
5つ星のうち5の評価

Great Customer Service

Customer Service was fantastic!
There was a glitch with my order which meant it wasn't processed, even though I had an email to confirm my order was on its way.
A quick email the the Customer Service team and the problem was sorted immediately with my order arriving the next day. They were friendly and very helpful!

2022年10月12日
5つ星のうち5の評価

Fast shipping, responsive customer service

Order shipped in under 24h, arrived within 48h. Contacted customer service before the order and after, very fast response from their EU distributor. High quality products, great first impression.

2022年9月27日
自発的なレビュー
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi Rian, appreciate you taking the time to leave us a review! I hope you're enjoying your new light! Happy riding!

5つ星のうち1の評価

I ordered a new battery and it wouldn't…

I ordered a new battery and it wouldn't charge with my older charger. So I ordered a new charger, and now the battery charges, but it won't light up the light.

2022年9月24日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi there Sam, sorry to hear you've had some issues with your light set. Based on your email it looks like the problem may be related to the older X1 model of light you have. I'll come back to you via email to discuss further. Cheers, Nico

5つ星のうち5の評価

saved the night!

they shipped super quick and got us the product in time for an event we had coming up

2022年9月12日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi Ted, thanks for the great review. We do our best to get the orders processed ASAP wherever possible. Happy riding!

5つ星のうち1の評価

I love the lights but unfortunately my…

I love the lights but unfortunately my battery (Gloworm Power Pack G 2.0) has died and, while I am well within the warranty period, I can get neither Gloworm NZ or Action LED lights (the US distributor) to respond to my queries.
So great lights but apparently no support

2022年8月28日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi Bob, as per my email I'm really sorry to hear you've had some trouble with your battery pack and apologies also for the delayed response. In conjunction with the team in the US we'll do our best to get this resolved to your satisfaction. Cheers, Nico

5つ星のうち1の評価

Unfortunately my new lights didn't work…

Unfortunately my new lights didn't work fine. During the Fat Viking race 2022 edition in Norway when I needed it during the night it didn't work. It was so stressful . I'm afraid of using it cause it could not work properly when I need it. I was going to return it to you .

2022年8月28日
Gloworm Lights ロゴ

Gloworm Lights からの回答

Hi Michele, really sorry to hear you've had some trouble with your light. I've emailed you directly so we can get this resolved ASAP. Cheers, Nico

5つ星のうち5の評価

Purchased Gloworm 4-cell battery

Purchased Gloworm 4-cell battery. Turned up soon after ordering. We recently had an issue with one of our lights. Gloworm repaired the light even though it was just out of of its warranty period which was much appreciated. Our family has purchased a number of items from Gloworm. They are a great product.

2022年7月18日
5つ星のうち5の評価

Quick to receive

Received the lights within 3-4 business days, very quick to ship to Adelaide. Good packaging, presented nicely with draw string bag to keep the light in long term. No issues with the lights thus far, look forward to enjoying many more night rides this winter!

2022年7月7日
5つ星のうち5の評価

Looked at a few different options and…

Looked at a few different options and read a bunch of light reviews.
Super happy i ended up with the gloworm set.
Battery life has been longer than specs say, lights are a really well thought
out design and are perfect on or off road.

2022年6月27日
5つ星のうち5の評価

Daylight!

I am happy, they came fast with all the goodies, they replaced a stolen light. A bit sad my old batteries don’t fit the plug, do you guys make an adapter to fit the old battery to the new light?
Cheers

2022年6月26日

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