Gloworm Lights レビュー 684

Great, fast and effective customer service.
After not having been used for the summer months, my Gloworm X2 failed to pair with the remote control so I raised a product support case. The next day I received a reply from Nico saying that a new remote was being posted to me. Two days later it arrived and paired immediately.
Thanks Gloworm.

I only put a one, because there is no zero!!

I have used Gloworm products for a long time and still have a couple of XS G1 units floating around that refuse to die. I had moved on to the G2 series and had a few problems, the mark of a good company I think is how they sort those out and Nico helped me with a great solution that I am very happy with. Good products and great company to deal with.

These are great lights - technically brilliant (XS, G2.1). Can set personal levels with the App. Used during a recent 20 hours Audax ride. At night I used my setting at 700 lumens (25% of max); the road was well lit even when going downhill & didn't blind oncoming cars. 4 not 5 stars because the website could have more useful pointers & info for first-timers. E.g., Is there a trick to detaching the cable join; what do the various lumens look like at night, i.e. fields of vision; resetting the link to remote button each time; using and understanding the battery settings; and if you don't have a rapid charger already, buy the Gloworm rapid-charge because otherwise it takes quite a while to recharge the big battery. Basically, help me learn what I need to know to get the most out of these brilliant lights. The single strap is okay, but I use a different 2nd strap for added assurance.
Thanks for your ingenuity; yes, would recommend and would buy again.

Worked with the Gloworm team on an issue with a cable breaking. They took care of the issue in record time. Great customer service and a great product.

Had great communication from the team, where they gave me a heads up of possible shipping delays due (it still arrived on time) and quick response for questions I had re setup

Resolving issues and providing offers when warranty has expired. However took too long to respond from product support is an area for improvement.

The USB C connection on my battery has worn and no longer makes reliable connection. A severe weakness as everything else works perfectly and there appears no way to fix it. This was described by your office and the suggestion was "buy another one".
An attitude in this day and age keeping waste to a minimum, I found distasteful

Great products, they forgot a small extra I ordered. But upon mentioning this they posted it immediately and I had it two days later. No further questions or hassle for me. So I was really happy about that.

They work straight from the box. Charge. Set on helmet. Connect blue tooth and you are away

Excellent lights. Just right for my gravel rides in the dark

Awesome product and amazing customer service. They want your business, especially if you are in the industry unlike Outbound. Love me CX Core set and the personal help I recieved.

This is my second light set, in each instance I've contacted Gloworm, they've been super helpful. The lights are bright, and the hardware is all well thought out.

Great products that are reliable and well thought out designs. Excellent customer service, pricing and fast shipping.

Just replaced the battery after a number of years daily use on my ride home from work. If you need a light to see rather than being seen, than this it it.

Great product, great service. They gave me a good deal on replacing a very old battery that had died.

I ordered a new charger and it arrived promptly.

When I first tried to connect my lights to the Bluetooth switch I had numerous issues that I need help on and sent 5 emails to the company and in 3 weeks still not one single response, very disappointing.
Eventually worked it out and lights work well.

Nice and easy to deal with, great product

i really want to love this light but sadly it has fallen short for me in a few tiny details:
1. the o-ring used to attach the remote switch to the handlebars is too small to clip around my gravel drop bars - Glowworm suggested i just stretch it to fit but the rubber broke after a couple of days. it came off mid ride so i had to search around in the bush in the dark to find it. Glowworm sent me a link to a place where i can purchase a different sized O- ring but its a shame this additional purchase requirement wasn't made clear pre-purchase. having 2 or 3 size options at checkout would be great.
2. i believe these lights used to come with a charger unit but now they suggest you can use any usb-c charger block to charge. however i have found the majority of usb chargers dont pump enough watts to get the battery charging- the only one i have is a laptop power block, way too bulky for bike packing, and even then the battery seems to take a very long time to charge.
3. i can't charge the light using a battery pack either, after a few minutes the light battery starts charging the battery pack and eventually both end up flat.
4. i find the interface with the battery unit to be a little unintuitive- there is an instruction to hold it a certain way to get a readout on battery level, but i find it hard to make it work every time. maybe a little button would help.

none of these issues prevent the light from working, but all together they lead to me feeling a bit of buyers regret.
the marketing online suggests the glowworm light resolves issues found in other lights, however i feel a bit like i have just swapped some issues for other issues.
sorry glowworm, i love what you do but this time it just hasn't hit the mark fir me. hopefully these things can be resolved for future products.
cheers!