Goal of Fame レビュー 

Goal of Fame からの回答

2024年6月7日

Thank you for sharing your feedback. We regret that your experience with our service has been unsatisfactory and appreciate the opportunity to address your concerns.

We are disappointed to hear your perspective on our customer service and the product quality. While we understand your frustration, we must clarify that we do not share your vision or understand the harshness of your message.

Regarding the sizing issue, we promptly sent a replacement after your first complaint, aiming to meet your expectations. The replacement was intended to adhere to your order's standard DIN A4 size. The quality of our prints is held to high standards, and we apologize if it did not meet your expectations.

We strive to fulfil our commitments and provide quality service to all our clients. While we regret not meeting your expectations, we assure you that we have made significant efforts to resolve the issues raised.

We appreciate your feedback and are committed to addressing your concerns.

Many thanks,
The Goal of Fame Team

Goal of Fame からの回答

2024年1月22日 に更新

We apologize for the discrepancy you noticed in the frame compared to the ones you received as a gift long time ago. In the five years since we launched our project, we have partnered with various suppliers for our frames.

We appreciate your feedback and are committed to addressing your concerns.

Many thanks,
The Goal of Fame Team

Goal of Fame からの回答

2024年1月14日 に更新

We are sorry to hear that your order was damaged during transport. If there was any defect in the poster upon arrival, please let us know at info@goaloffame.com, and we will be happy to replace it.

Thank you for your feedback!

Kind regards,

The Goal of Fame Team

Goal of Fame からの回答

2023年10月19日

Thank you for reaching out to us. We sincerely apologize for the inconvenience.

Our records indicate that your order has been delivered. However, we understand that there can sometimes be discrepancies or delays.

We value your feedback and appreciate your patience in this matter. We would be grateful if you could reconsider and update your review score.

Your feedback is essential to us, and we want to ensure you have the best possible experience with our products and service.

Best regards,
The Goal of Fame Team

Goal of Fame からの回答

2023年10月19日

Thank you for bringing this to our attention. We sincerely apologize for the oversight and any inconvenience this may have caused you.

We've reviewed your order details, and it appears there was an error in the dispatch process. I'm relieved to hear that you eventually received all your correct products. Mistakes do occasionally happen, but we always strive to rectify them as swiftly as possible.

If you have the time and feel it's appropriate, we would appreciate if you could update your review to reflect the complete experience. It's vital for us to ensure that our customers are satisfied and that potential customers get an accurate picture of our service.

Warm regards,

Goal of Fame からの回答

2023年8月16日

We truly appreciate your feedback and understand the concerns you've raised regarding the missing posters from your package.

Please take a moment to closely inspect the contents of your package. We always ensure that when a frame is sent out, the prints are included. It's possible that the posters might be nestled within the packaging materials or tucked behind one another for added protection during transit.

If, after a thorough check, you're still unable to locate the prints, please let us know immediately, and we will promptly address the situation.

Thank you for your patience and understanding. We value your business and are here to assist you in any way possible.

Best regards,
The Goal of Fame Team

Goal of Fame からの回答

2023年7月10日

Thank you for taking the time to write a review for us. Your feedback helps us get better.

Generally, our delivery timeframe for your location is between 5 to 7 business days from the date of purchase. We strive to ensure that all orders are delivered within this period and work closely with our shipping partners to maintain our service standards.

However, it is important to note that on some occasions, due to unforeseen circumstances or issues beyond our control with our shipping partners, there might be delays in the delivery process. These could be due to factors such as inclement weather, logistical issues, or high delivery volume periods.

We understand the importance of timely delivery and we assure you that we make every possible effort to get your order to you as soon as we can. In case of any significant delays, we keep our customers updated with the progress of their delivery.

Again, thank you for your feedback!
Kind Regards,

The Goal of Fame- Team

Goal of Fame からの回答

2023年7月2日

Thank you for taking the time to write a review for us. Your feedback helps us get better. We set a high standard for ourselves.

If there was any defect on the poster or it was damaged upon arrival, please let us know and we'll be happy to replace it.

Again, thank you for your feedback!
Kind Regards,

The Goal of Fame- Team