GoBank レビュー 55

I had a 13,500 balance in my checking acct with this bank. They sent me notices about opening Savings Vaults promising 4.45% interest compounded quarterly. I moved my funds to Savings Vaults. Then discovered after returns that did not compute to the promised interest rate I called. I was then told my interest rate was only 2%..less than half promised. Then I decided to close my acct and requested a refund check to be sent to my mailbox. Days later recieved emails requesting I.D. verification: Driver License, recent utility bill/credit card bill, etc. I sent all ID verification documents. Called today. Was disconnected three times. Now I have to wait for "approval" of ID submitted. When/if that happens another 10 or more days for my check. They are costing me INTEREST DAILY!! Plus, charging my acct $5 fee monthly!!! This is unacceptable business practice to me. DONT PUT YOUR MONEY HERE, whether its $500 or $10,000. They WILL do their best to keep it as long as possible!!!

Worst bank in the world do not put your money in this bank you have a 1200 a month atm withdraw amount after 1200 dollars you can not use the atm worst bank

It’s a scam and DOGE should put all these people in jail.

I started with gobank when I was an UBER driver back in 2018-2021, they were good then. However since then their customer service has gone to hell! The latest ordeal - On Nov. 27, 2024 my direct deposit was posted to my account. Almost immediately a criminal made six withdrawals. Two for $100.00, two for $50.00, and two for $25.00 totaling $350.00. This was done 359 miles away and all went to UBER cash.The minute I discovered this I rushed to an ATM and withdrew the rest of my money. All this happened within five hours. I filed a claim which they denied. I couldn't believe it, I am still waiting for a letter explaining why. I think someone at gobank is involved. I have been on the phone for hours. I get transferred several times, been cut off many times, and each different person has to verify me. I would only recommend gobank to my ex-wifes.

Do not use go bank or any other acct by green dot. I used them and had my card compromised 3 times. The last time 2 500 transfers were made. I contacted go bank that nite it happened. Was told it was stopped. They closed my acct but I never received anything. Not the remaining balance or the 1000 green dot bank stole from me. This was in June of 2024. Customer service won't even talk to me. Save yourself the headache and use anyone else. I have had to hire an attorney and start legal action to get anything done.

Go2 bank is a scam there is no number to contact anyone they locked me out of My account I have no access at all every thing has to be done online FBI investigation need to come in cause there is definitely fraud going on they need to bust these foreign SOB

8/2024: A criminal used GO BANK to hack into my ACORN account and steal all my money! Acorn refused to reimburse me so I am taking them to court. When I asked GO BANK to send me a letter or email confirming I do not have an account with them, and that they were unable to look up “Joe Criminal” with the last 4 digits of the account number I was able to provide, they said they would not provide anything since I am not a customer and hung up on me!!!

I wouldn't even given them 1, buy the site required it. They are awful. A cable Co. from the east coast stole money from my account. Obviously I live I live in MN and pay my cable Co. here in MN.

I used Gobank for my gig delivery payments and cashouts for about 2 years or more. Suddenly 4 unauthorized ATM withdrawals in 2 days total $403 plus fees occurred. I filed a complaint to get money back as well as filed a police report. Now GoBank they dont have a record of it the the $403 , they just have a recotd of $9 of fees. This just happen May 25 and 30. Discoved it on May 30 and reported it immediately. They arent going to return my money. Thats what I believe. This stuff happen to ppl and you never get it back. It appears to be a cloned card fraud because i had possension of my card and id just cashout my earning and as soon after that the tgeft occurred

Horrible business, humans—a great example of old energy. We are in the new energy. I am so embarrassed that other human beings are doing this for greed. Wow, I gave them my money; I'm waiting for a deposit on Monday, and I will leave it there. They really need it. So sorry, Go Bank; I wish I could give you more.

GoBank, now rebranded as “Go2Bank” is the go-to bank for Nigerian fraudsters. Account number: 1521 9646 8072 84
Routing number: 124303162
Is an account they maintain at the bank. Go2Bank is not paying attention…or perhaps Go2Bank is as crooked as “Omolola Jimi (Jimeh)” omololajimi at gmail.com
—the name and email account used by the swindlers.

Terrible
Have been with go bank through Uber for 4 years even have direct deposit on my other job. They text you for support asking you for details and and ends text before your done. and try to call and the call get hung up. You would think after 5 years and depositing thousands of dollars they would care enough about its customer to reach out and solve the issue. I will be closing my account next
Week. Too bad

This bank really sucks they are not consistent with deposits they hound you every 5 minutes about your my account. They never respond to chat messages then when you call them you can't hardly understand what they saying. Then if you do understand what they're saying they tell you lies and act like they don't give a rats a** about there account holders. I'm moving my account to another bank that will respect me and that will be consistent with deposits. This bank should be shut down and the costumer service reps should never be allowed to work in the banking industry ever again.

The worst banking experience I've ever had! You have to text back and forth with a bot for "Help" questions. The bank to bank transfer doesn't exist! I even made a payment to someone using this bank and they tried to make the person I was paying start an account to receive their money!
UPDATE...
I just called to cancel my account. Today is 01/01/23. Let's just say that the customer service matches my past experiences with this bank... TERRIBLE!! The Lady on the phone seemed to be upset at me for closing my account!
I couldn't understand her at certain points so I asked her if she could repeat what she said... wrong question this morning I guess lol Glad to be closing this account!
UPDATE TO THE UPDATE... Didn't read the complaints about this fake bank before I wrote my review. Our experiences with them are very similar.

I wish we could put no stars but apparently we have to put one customer service is awful a lot of eastern Indian accent that tells you there's nothing they can do about your money hangs up on you and when they try to call you back they call 25 times in a row when you're already on with a different customer service person they've been holding my deposits for 10 days now they said soon as the merchants released the money I called the merchants and they said they released him the moment that they went on my account so they've been pending for 10 days now and they keep telling me that I need to call the merchant and ask them to release the funds and they'll go right into my account when I do that and tell them that the merchant did release it they say oh wait wait another 10 days and then let us know they charge me overdraft fees when I'm not overdrafted and still hasn't refunded my money so now I'm over drafted because they charged me seven overdrafts which I didn't even overdraft this company is awful they don't try to help you they give you excuses why they're not doing what they're supposed to be doing and I think it's a super fraudulent company but from what it looks like chime Banks the best if you're going to do prepaid card I never had trouble with Green Dot but this go bank is not doing good at all even though they say it's Green Dot it doesn't act like Green Dot my son had a direct deposit to his first go bank card and they texted him and told him that they're sending him a new card and now he has no access to his money at all which he's only 19 and it's his first $800 from work and now he cannot receive it this place is awful it's fraudulent and I believe that maybe something else is going on United States government maybe needs to look into this place cuz from all the complaints sounds like these people are up to something

If I could give -5 stars I would. STAY AWAY FROM THIS BANK!!!! PLEASE!!!! In the past, and today also, I had to call and file a dispute, and they refused to resolve it the first time, saying that my request to file a dispute was denied, because “the merchant was able to prove that it was authorized” when I never did authorize it. This is ridiculous. Now I am wondering if I will ever get my money back from the unauthorized transaction that happened today. Call center representatives are outsourced and cannot speak English well. These people are so lazy and short staffed. Nobody ever wants to answer the phone. It is unacceptable and ridiculous that a customer does not have access to their funds until the card is in their mailbox. I am going to sue them if they don’t give me my money back.

On February 8, 2023 they informed me that my account would be canceled and no direct deposit accepted after 10 days. My direct deposit for tax refund is in motion and will now be bounced back and I'll be forced to wait at least 10 weeks for a paper check. This bank is absolute garbage. Customer service is typical outsourced broken English. Do not use them.

I cancelled this account today bc of the decision to charge a fee after two years. Since it is connected to a part time gig job, I cannot have the $500 monthly deposit required to waive the fee. Might work for full time bank, but it is not designed for part timers.

I was a customer for over 5 years. There's was Fraud committed on a list card. This happened 3 months ago. Gobank replaced the funds in a reasonable time. The same person committed fraud before I could retrieve my money.....3 times. If you HATE money and love really bad customer service. I just filled out my 3rd dispute form in as many months..... For the same Fraud!

Gobank which is owned by Greendot Corp. had been given a deposit of my school refund around December 20 when I discovered that my refund was deposited it was on the 24th and knowing there was fraudulent activities with my account so I had my account placed on restriction and provided them with proof of identity and the correct postal address the balance of my account will be sent to me by check in 10 business and the missing funds will be disputed not to worry that's what I was told but when the 10 days expired and I still hadn't received my account balance I contacted them but my personal information was unknown I was in total disbelief had to go through the entire process of providing my identity and proof of mailing address and told once again I should receive my money in 10 business days now here it is January 17th and I still have till next week with no apology our prioritizing sending me my funds never in my life have I ever been treated so poorly by a banking institution I wish it was someone I could contact to help me get my funds but sadly it isn't I feel helpless. Also found out THEY MAILED MY DEPOSIT TO THE FRAUDULENT ADDRESS I'm in total disbelief .