To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He... もっと見る
企業が回答しました
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レビュアーのコメントを見てみましょう
Our transfer to Go Fibre has been exceptionally smooth and efficient. From the initial survey, the laying of the external cable to the internal instal and set up. The whole process has been excellen... もっと見る
企業が回答しました
Although I .recieved poor service e from the engineer Amber from the sales team has been fantastic. She has gone above and beyond to ensure I have Internet in every room and visited on a number of occ... もっと見る
企業が回答しました
The communications from initial contact upto the day of installing has been very effective. The ease of switching too was made simple by the salesperson. The actual installer was superb. Very professi... もっと見る
企業が回答しました
企業情報
当該企業による記述
We're a Scottish, local, independent broadband provider focused on delivering amazing broadband connections to local towns and villages via our state-of-the-art ultra-fast full fibre broadband network. GoFibre is now available to over 135,000 homes and businesses in more than 80 locations across Scotland and the North of England with broadband download speeds ranging from 150Mbps to 1Gbps (and more if you're a business and ask nicely). Our broadband is designed for gaming, homeworking, TV-watching and keeping the household from complaining about glitchy broken connections. We've got an ultra-helpful local customer service team based in Edinburgh and Berwick-upon-Tweed who are on hand to help out, no matter how big or small the query - just get in touch. We'd love to have you join us and welcome you to the ultra-fast, ultra-reliable world of GoFibre broadband -now with five stars on Trustpilot!
連絡先
Floor 8 Exchange Tower, 19 Canning Street, EH3 8EG, Edinburgh, 英国
- 08000 590 980
- support@gofibre.co.uk
- gofibre.co.uk
4.8
優良
2241件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 96％に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I'm disappoint in the seed it is slower…
I'm disappoint in the seed it is slower than my BT.
2026年9月15日
Hassle free installation
Hassle free installation, managed to use an existing entry point into property reducing setup time. Finish on the external wall neat and tidy.
Great service, great installation staff and great connectivity speeds.
2026年9月16日
GoFibre Broadband からの回答
Hi John,
Thank you for the great feedback! Really pleased the installation was good, fast and professional throughout. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The installation was very professional
The installation was very professional. I have now gone from 20mb to 1gb. Wonderful!!
2026年9月16日
GoFibre Broadband からの回答
Hi Rodney,
I've run the numbers and that's a 4900% increase in your speed! Thank you for the great feedback and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The whole process from start to finish…
The whole process from start to finish was well communicated, speedily carried out and the connection was carried neatly and tidily. All the personnel I encountered were polite, tidy and informative. I would totally recommend GoFibre to anyone.
2026年9月15日
GoFibre Broadband からの回答
Hi Alex,
Thank you for the great feedback! Really pleased the whole process was well communicated and carried out speedily, with the connection done neatly and tidily throughout. Great to hear everyone you dealt with was polite, tidy and informative too. Thanks so much for the recommendation, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
A delayed good install after a false…
A delayed good install after a false start, my high level installation done very quickly with the cables clipped on my preferred route.
2026年9月15日
GoFibre Broadband からの回答
Hi Ray,
Thank you for the honest feedback! Sorry to hear there was a false start along the way, but glad the high level installation itself was done quickly once underway, with the cables clipped along your preferred route. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Our transfer to Go Fibre has been seamless!
Our transfer to Go Fibre has been exceptionally smooth and efficient. From the initial survey, the laying of the external cable to the internal instal and set up. The whole process has been excellent. The customer service was excellent in answering any questions we had.
The go fibre engineers were very helpful, they explained what they would do and assured us that we would not know they had been there. They were spot on. Fibre cable laid with no issues and everything was left immaculate. Mike, who came to connect us to go fibre was polite, very knowledgeable and very efficient. He explained what would be our best option in our house and what he would need to do and cracked on with the job. Mike also explained to us oldies how it all worked and helped us to connect our mobile phones and tv. A godsend!
Overall we are very happy with the service we received from GoFibre especially thankful to Mike today for his knowledge and help.
2026年9月17日
自発的なレビュー
GoFibre Broadband からの回答
Hi Brian,
Thank you so much for such a detailed and lovely review! Really pleased the whole transfer, from the initial survey through to the external cable laying and internal install, felt smooth and efficient throughout, with excellent customer service answering your questions along the way. Great to hear the engineers explained everything up front and left things immaculate, exactly as promised. We'll be sure to pass on your thanks to Mike, it sounds like he went out of his way to explain how everything worked and get your phones and TV connected too. Thanks again for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre Broadband からの回答
Hi Alan,
Thank you for the kind words! Really pleased you had very good service throughout. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre Broadband からの回答
Hi Seon,
Thank you for the kind words! Really pleased the engineer did an excellent job for you. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Between The Fibre Optic Cable Being…
Between The Fibre Optic Cable Being Laid And The Instalation Of The Router And Box And The Cable Being Routed Into My House Was A Very Smooth Operation Professionaly Done And No Hickups Worked As Soon As It Was Connected And I Had No Complaints About The Whole Process A Job Well Done.
2026年9月16日
GoFibre Broadband からの回答
Hi Joseph,
Thank you for the great feedback! Really pleased the whole process, from the fibre cable being laid through to the router install and cable routing into your house, went so smoothly and professionally with no hiccups along the way. Great to hear everything worked as soon as it was connected too. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
It’s easy to GO with Go Fibre…
The communications from initial contact upto the day of installing has been very effective. The ease of switching too was made simple by the salesperson. The actual installer was superb. Very professional, knowledgeable and polite. Great guy….
2026年9月16日
GoFibre Broadband からの回答
Hi Steve,
Thank you for the great feedback! Really pleased the communication was effective from that very first contact right through to installation day, and that the salesperson made switching so simple. Great to hear the installer was professional, knowledgeable and polite too, sounds like he made a real impression. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Arrived on time
Arrived on time. Very helpful. Helped me to get my furniture back in place
2026年9月16日
GoFibre Broadband からの回答
Hi Irene,
Thank you for the great feedback! Really pleased the engineer arrived on time and was so helpful, even lending a hand to get your furniture back in place afterwards. That kind of thoughtfulness makes a real difference. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre Max Broadband Installation.…
To begin with the GoFibre engineer arrived early which was a hit so I could make more use of the rest of my day. The whole installation process went smoothly less than an hour and a half duration. He was was very methodical in checking the download & upload speeds in various parts of the house. After switch-on the speeds were achieved relatively quickly, I was very impressed by the whole process, the work was very professionally carried out and I was glad I opted for GoFibre.
2026年9月15日
GoFibre Broadband からの回答
Thank you for such a detailed and positive review! Great to hear the engineer arrived early, giving you more of your day back, and that the whole installation was done smoothly in under an hour and a half. It's really good to know he was methodical in checking download and upload speeds around the house, and that everything was up and running quickly after switch-on. Delighted the whole process felt professional and that you're glad you chose GoFibre. So are we! Thanks for sharing!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
GoFibre Broadband からの回答
Hi Hazel,
Thank you for the feedback! Really glad everything went well from start to finish with the set up. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Engineer was very professional was very…
Engineer was very professional was very neat in his working and took away empty boxes etc.
2026年9月15日
GoFibre Broadband からの回答
Hi Sandra,
Thank you for the great feedback! Really pleased the engineer was professional and neat in his work, and that he took away all the empty boxes and packaging afterwards, small touches like that really help. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Great service!
2026年9月15日
GoFibre Broadband からの回答
Hi James,
Thank you for the great feedback! Really pleased the service was great from start to finish. Thanks for taking the time to share, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
The technicians arrive on time and took…
The technicians arrive on time and took no time at all to start the installation. I thought that they were all very professional in their work. In no time at all my new system was up and running. Vert satisfied with the work carried out.
2026年9月10日
GoFibre Broadband からの回答
Thank you for the great feedback! Really pleased the technicians arrived on time and got straight into the installation with no delay. Great to hear they came across as very professional throughout, and that your new system was up and running in no time. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Excellent information flow
Excellent information flow. Very efficient and timely installation from a very competent guy.
2026年9月15日
GoFibre Broadband からの回答
Hi James,
Thank you for the great feedback! Really pleased the information flow was excellent throughout, and that the installation was efficient, timely and handled by a competent engineer. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
Although I .recieved poor service e…
Although I .recieved poor service e from the engineer Amber from the sales team has been fantastic. She has gone above and beyond to ensure I have Internet in every room and visited on a number of occasions to help
2026年9月15日
自発的なレビュー
GoFibre Broadband からの回答
Thank you for the honest feedback! We're sorry to hear the engineer visit didn't go as it should have, that's not the standard we hold ourselves to and we'll take this on board. It's great to hear Amber from the sales team stepped in and made such a difference though, visiting on a number of occasions and working to get internet coverage sorted in every room for you. We'll be sure to pass on your thanks to her. Thanks for sharing, and welcome to GoFibre!
Michael
P.S.
FIX THEIR WI-FI. TREAT YOURSELF. REPEAT
Got a neighbour who's always complaining about slow Wi-Fi, buffering streams or poor customer service?
You can be their Hero!
Refer them to GoFibre and when they join, you'll both get an Amazon voucher worth up to £75 each. Easy. 💸✨
Refer here: https://rewards.gofibre.co.uk/?source=cstp
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