The entire process was pleasant. The man who came to visit us in our home, Bryon, was very knowledgeable and had excellent personable skill. He really was the reason we decided to make purchase. T... もっと見る
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レビュアーのコメントを見てみましょう
What made our experience so positive was a high level of communication, great low pressure sales, great financing, great scheduling team, great install team, great carpenter to prep before floors were... もっと見る
企業が回答しました
This is my second time using this company and it has been a great success. First time we did the flooring downstairs and since the flooring turned out so beautiful we decided to give it another try a... もっと見る
I am so happy with my new Vinyl Plank Flooring purchased and installed by Go Flooring. From the guidance of Charlie my Sales Representative to the stellar installation team, lead by Marlon, and suppor... もっと見る
企業情報
当該企業による記述
Go Flooring is a specialized flooring installation business located in NC, SC, and GA. We have years of experience and expertise in the flooring industry, providing a wide range of high-quality flooring solutions to meet our customers' needs. At Go Flooring, we pride ourselves on our commitment to professionalism, ensuring that our clients are satisfied with the entire process, from consultation to installation. Our team of experts is equipped to handle every flooring installation project, be it residential or commercial. From hardwood, vinyl, laminate, carpet, to tile and more, we offer a variety of flooring options to suit your needs. We are dedicated to delivering exceptional results, making your flooring vision a reality.
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Run away!
Salesperson lied to us about the product. They did a bait & switch on us. Then the installers were garbage. They reeked of pot and did such a sloppy job. We had terrible customer service. My wife has reached out multiple times, with no resolution. Do NOT use this company. Go Flooring sucks.
2023年12月5日
自発的なレビュー
THE PRODUCT AND INSTALL WENT SO SMOOTH
2023年10月19日
自発的なレビュー
GO FLOORING & GO BATH からの回答
We're thrilled to hear your experience with our product and installation process was smooth and satisfying! Your positive feedback is greatly appreciated, and we look forward to serving you again in the future.
Completed floor looks great and…
Completed floor looks great and professional. The only issue we had was timing, we were told installers would be at my house between 8am and 12pm. They didn't show up till around 3:30, messing up our whole day. And no compensation for time.
2023年9月26日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your feedback, and we're glad to hear that you're pleased with the final look of your floor. However, we sincerely apologize for the inconvenience caused by the delayed arrival of our installation team and the lack of communication regarding this change. We understand how valuable your time is, and we're committed to improving our scheduling and communication to better serve you in the future.
Go Flooring used the cheapest lvp flooring measuring only 4.4 mm.
I wanted to add that the luxury vinyl plank flooring they installed is the cheapest route that Go Flooring could go. It is definitely not quality as I thought. They used 4.4 mm. That is nearly the lowest thickness of lvp and the cheapest! Nothing like adding insult to injury. I wonder where my 11,400 went. Too bad I didn’t do my homework. I regret that very much. If you see Go Flooring, run the other way, especially if the consultant you get is Andrew. He is only about getting the company a substantial profit and to take advantage to whoever he thinks will fall for his tricks!
2023年8月28日
自発的なレビュー
GO FLOORING & GO BATH からの回答
We are truly sorry to hear that your experience with our company did not meet your expectations, and we appreciate your feedback as it helps us to continually improve our services. We deeply regret any inconvenience you’ve experienced and would like to address your concerns about the Shaw's Anvil Plus 20mil luxury vinyl plank flooring.
It seems there may have been a misunderstanding regarding the specifications of this flooring. The Anvil Plus 20mil luxury vinyl is indeed one of Shaw's premium products and stands out with a lifetime warranty. This is significant, considering most other luxury vinyl plank flooring options typically come with a 10 to 15-year warranty, highlighting the superior quality and durability of the Anvil Plus 20mil.
The 4.4mm thickness you mentioned is correct, but it is crucial to note that this does not correlate to the quality or durability of the flooring. The key determinant of durability in luxury vinyl plank flooring is the wear layer, not the overall thickness of the plank. In this case, the 20mil wear layer is considerably thick and is specifically designed to withstand heavy foot traffic, thus classifying it as a premium choice in the luxury vinyl category.
To clarify further, the “mil” in 20mil refers to the thickness of the wear layer, which is measured in thousandths of an inch. This is separate from the overall thickness of the plank, measured at 4.4mm in this case. A thicker wear layer equates to more protection against scratches, scuffs, and other forms of wear, ensuring the longevity and pristine appearance of the flooring.
Understanding the nuances of flooring specifications can indeed be complex, and we are here to ensure that you are fully informed and satisfied with your purchase. It is not our practice to compromise on the quality of the products we offer, and we are steadfastly committed to providing the best possible solutions tailored to the needs and budgets of our valued customers.
Should you have any further concerns or if there is any way we can assist you in understanding the product better or addressing any other issues, we are more than willing to help. Please don’t hesitate to contact our customer service team at customers@goflooring.com.
We sincerely value your business and are committed to resolving any dissatisfaction you may feel. We hope to have the opportunity to restore your confidence in our services and resolve any outstanding issues to your complete satisfaction.
It was pretty easy
It was pretty easy. The sales guy came out and with in 10 days we had new carpet. The folks that put it in were very fast and cleaned up everything. A great experience all the way from start to finish.
2023年9月16日
自発的なレビュー
GO FLOORING & GO BATH からの回答
We're glad to hear that you found the process seamless and our team efficient and tidy! Thank you for sharing your great experience from start to finish. We hope you enjoy your new carpet and look forward to serving you again in the future!
Go Flooring installed my new flooring…
Go Flooring installed my new flooring yesterday and it is absolutely beautiful! They reminded me of the appointment and arrived on-time ready to work. The installers were friendly and professional. They were able to finish the job in one day which made the process go smoothly. I would highly recommend Go Flooring to others needing new floors.
2023年9月18日
自発的なレビュー
GO FLOORING & GO BATH からの回答
We’re so pleased to hear that you’re happy with your new flooring and found our team friendly, professional, and efficient! It's great that the installation process was smooth for you. Thank you for your high recommendation; we look forward to helping others create beautiful spaces with new floors!
Go Flooring was great
Our experience was so easy from start to finish. Joveille was wonderful. The installers were friendly and did a great job. They arrived on time and cleaned up when they were done. Our floors look great. Highly recommend!
2023年9月13日
自発的なレビュー
GO FLOORING & GO BATH からの回答
We’re thrilled to hear that your experience was seamless from start to finish and that you found Joveille and our installers wonderful and friendly! Thank you for appreciating our punctuality and cleanliness, and for your high recommendation. We hope you continue to enjoy your great-looking floors!
He came in completely removed the strip…
He came in completely removed the strip going in between the rooms and cleaned it and reglued. Polite and very effienient
2023年9月12日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your feedback. We're pleased to hear you found our service polite and efficient. Your satisfaction is our priority!
From start to finish this has been a…
From start to finish this has been a great experience . I had almost my entire home done in one day! Living room , dining room , family room, master bedroom, and two baths. Just two more bedrooms to finish it up and I will be using them for that project . The sales guy was great , he explained everything , showed me samples , and got the measurements done . Pleasing to work with. I can’t say enough about the installers !! On time ,polite , extremely hard workers . They went above and beyond doing this big project for me. They cleaned up , had me inspect it , it went extremely smooth . I highly recommend GoFlooring. Again huge shoutout to the installers yesterday!
2023年9月11日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for sharing your positive experience with Go Flooring! We're delighted to have met your expectations throughout the process and especially proud of our dedicated installers. Your future recommendation and trust in us for your next project mean the world.
My experience has been excellent
My experience has been excellent. The rep that came to my house was very friendly, knowledgeable and took a lot of time helping me pick the right color at the right price. I highly recommend this company!
2023年9月7日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your kind words! We're thrilled you had an excellent experience and found our representative helpful. Your recommendation is greatly appreciated!
Good morning my husband and I just had…
Good morning my husband and I just had Goflooring to install our wood floors. The two gentlemen were on schedule and timely efficient they did a wonderful job!. We love the customer Service and the complete job. I can say they are recommendable company. Thank you 😊
2023年9月9日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for sharing your delightful experience with Go Flooring. We're thrilled you're satisfied with our service and the finished product. Your recommendation is deeply appreciated! 😊
From Horrid to gorgeous in an afternoon 🤗
I’ve been wanting to replace my horrid bedroom carpet for years, but previous quotes were out of my price range. I saw an ad for Go Flooring with great prices on product and installation AND 0% financing, so I contacted them for an estimate. I was contacted that same day and made an appointment for the following week. Bryce was right on time and very patient as I took my time choosing the flooring I wanted. His app that allowed me see what the flooring would look like in my room was awesome! I received a call two days after we met saying the product had arrived at the warehouse! We scheduled an install appointment for my next day off the following week. The installers were right on time, very professional and they were finished very quickly. I definitely recommend Go Flooring!
2023年9月5日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your wonderful review! We're thrilled Bryce and our team could assist you in making your flooring dreams come true. Your recommendation means the world to us!
They took the time to do the best job…
They took the time to do the best job with my floors.They were polite and respectful.I would use them for any future projects.
2023年9月7日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your positive feedback! We're delighted our team met your expectations and look forward to assisting you with future projects.
The communication was top notch from…
The communication was top notch from beginning to end. The in home consultation was very low pressure. The installation crew was here promptly both days and worked together to make sure everything was done to our satisfaction. It was a big project but they made it seemless. They snapped pictures of my furniture setup before beginning and set everything back up afterwards. We were very pleased and would recommend them to anyone looking to replace their flooring!
2023年8月29日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for sharing your experience! We pride ourselves on clear communication and meticulous work. Your recommendation is highly appreciated!
Smooth as butter
Every thing went well every one was on time the job went smooth and I just love my floors.
2023年9月4日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your feedback! We're delighted to hear you love your floors and had a smooth experience with us.
Great service
Great service, crew was very professional,on time and completed the job and I was very satisfied.
2023年8月28日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your kind words! We're thrilled you're satisfied with our service and professionalism. Your feedback is greatly appreciated!
GO FLOORING & GO BATH からの回答
Thank you for your review! Enjoy your new floors!
My wife was especially pleased...
The company rep., Javier, was friendly and easy to talk to, he helped us choose the color closest to what we wanted. We liked that it was an American company, using American manufactured (Mohawk) flooring and Made in the USA sub floor material. The installers spoke limited english so there was no communication with them, but they were professional and worked till 7pm trying to get the job done in a day. They did have to return for two hours in the am to finish and they brought a fourth person who spoke english more fluently. They removed linoleum from the kitchen and carpet from the living room and discovered a height difference of a 1/4" so we had to pay an additional cost to add plywood to the living room and hallway, but the seamless flow has a much better look. Sorry there's no photo option,
2023年8月14日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for sharing your experience with us. We're glad Javier was helpful and that you appreciated our commitment to American-made products. We apologize for any communication barriers but are pleased the final result met your expectations. Your feedback is invaluable!
Great experience great value the…
Great experience great value the installers recommended and saved an additional couple of hundred dollars
Thank you GO Flooring
2023年8月31日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your review! We're delighted you had a great experience and found value in our services. Your satisfaction is our top priority!
Such an easy experience
Such an easy experience. From the consultation to the final product! Great staff and so friendly! I will recommend them all day long!!
2023年9月4日
自発的なレビュー
GO FLOORING & GO BATH からの回答
Thank you for your glowing feedback! We're thrilled you found the process easy and our staff friendly. Your recommendation is truly appreciated!
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