Received the items as expected and in good condition. Very fast service ordered and came the following day. Very reliable.
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Overall I would say 5, although a 4 would also befitting. The actual prices and quality of the gold was great, but as this was my first time purchase they needed bank statements which is fine. However... ãã£ãšèŠã
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I have been dealing with Gold.co.uk for awhile and they have excellent items at good prices and the packaging is discreet and timely delivery.
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Very professional service .... so easy. Have been using this company for over 5 years now without a hitch. Every transaction is without stepping outside except for posting the letter .... all lapto... ãã£ãšèŠã
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GOLD.co.uk is the home of bullion investment and vaulting. We offer UK investors the opportunity to buy physical gold and silver and place it in secure allocated storage or opt for fully insured discreet home delivery.
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Floor 16, Centre City Tower, B5 4UA, Birmingham, è±åœ
- 0121 369 3000
- support@gold.co.uk
- gold.co.uk
4.7
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first time customer,had to receive helpâŠ
first time customer,had to receive help from customer service,the gentleman concerned was very helpful in confirming my transaction many thanks john
2026幎8æ14æ¥
Gold.co.uk ããã®åç
Thank you for choosing Gold.co.uk for your first purchase. Weâre pleased to hear our customer service team was able to help and make sure everything was clear and confirmed for you. Weâll be sure to pass your kind comments on to the team.
Customer Service Team
Site was straight forward to useâŠ
Site was straight forward to use ordered 1 silver bullion, starting my silver collection off, will buy more at a later date, delivery is fast and efficient aswell
2026幎8æ6æ¥
Gold.co.uk ããã®åç
Thank you for sharing your experience. Weâre pleased to hear you found the website easy to use and that your first silver purchase arrived quickly. We hope it makes a great start to your collection, and we appreciate you choosing Gold.co.uk.
Customer Service Team
Excellent support and service asâŠ
Excellent support and service as usual.. Thank You
2026幎8æ12æ¥
Gold.co.uk ããã®åç
Thank you for the kind review and for continuing to choose Gold.co.uk. Itâs great to know youâve once again received the level of support and service you expect from us.
Customer Service Team
The order it was really fast andâŠ
The order it was really fast and helpful and the delivery fast too.
2026幎8æ3æ¥
Gold.co.uk ããã®åç
Thank you for your feedback. Weâre glad the ordering process was quick and straightforward, and that you were happy with the helpful service and speedy delivery.
Customer Service Team
Gold.co.uk ããã®åç
Thank you for the review. Weâre pleased to hear you found the website easy to get around and that your order reached you promptly.
Customer Service Team
Gold.co.uk ããã®åç
Thank you for the fantastic feedback! Weâre really pleased you had such a positive experience with Gold.co.uk.
Customer Service Team
Professional and speedy service fromâŠ
Professional and speedy service from website to delivery.
2026幎7æ30æ¥
Gold.co.uk ããã®åç
Thank you for the great feedback. Itâs good to hear the whole experience, from placing your order online through to delivery, was both professional and efficient.
Customer Service Team
Excellent service as always
Excellent service as always
Morgan was helpful and polite - very simple and pain free transaction
2026幎8æ6æ¥
Gold.co.uk ããã®åç
Thank you for your continued support. Weâre delighted to hear that Morgan was able to assist and made the whole process simple and hassle-free. Weâll make sure your kind feedback reaches them.
Customer Service Team
Good advice on the phone
Good advice on the phone, prompt delivery and lovely shiny coins.
2026幎7æ28æ¥
Gold.co.uk ããã®åç
Thanks for the lovely feedback. Itâs great to hear you received helpful advice over the phone, your order arrived promptly, and the coins were just what you were hoping for.
Customer Service Team
Very helpful
Very helpful. Fast service. Both sales and purchases went smoothly and quickly.
Thank you.
2026幎8æ4æ¥
Gold.co.uk ããã®åç
Thank you for your review. Weâre pleased to hear both your buying and selling experiences were handled smoothly and without delay. Itâs great to know the team was helpful throughout.
Customer Service Team
Fast delivery and good communication.
2026幎7æ27æ¥
Gold.co.uk ããã®åç
Thanks for the feedback. Weâre pleased your order arrived quickly and that you were kept well informed along the way.
Customer Service Team
I was disappointed to find that afterâŠ
I was disappointed to find that after ordering £5k worth of gold, the delivery was left half shoved through the letterbox. I would have expected a recorded and signed for delivery with this purchase. Iâve also got doubts about the weights of the coins themselves, some are quite old looking - are these coinés weighed accurately with some kind of certificate? Not sure id use again
2026幎7æ27æ¥
Gold.co.uk ããã®åç
Thank you for taking the time to share your concerns. Weâre sorry to hear you were disappointed with the way your order was delivered, particularly given the value of the purchase. We understand why you would expect a delivery of this nature to be handled with a greater level of care.
We do pay for a signed-for delivery service, so your parcel should have been handled in accordance with the courierâs delivery requirements. We will raise this with the courier and ask them to investigate why the correct delivery process was not followed.
In relation to the coins, all bullion coins are weighed when they are received by us and again as part of our dispatch processes. The coins supplied are genuine bullion products, and some may show signs of handling or age, particularly where they are established currency coins rather than newly minted collectible pieces.
As these are bullion currency coins, they do not come with individual certificates of authenticity. In particular, Royal Mint CGT-free currency coins are supplied as bullion currency and are not issued with certificates in the way that some collectible or numismatic coins are.
Weâre sorry that this experience has left you uncertain about using us again. We appreciate you raising these points and hope the above provides some reassurance regarding both the delivery and the coins themselves.
Customer Service Team
Excellent responsiveness andâŠ
Excellent responsiveness and generosity. Genuinely happy with the service.
2026幎8æ3æ¥
Gold.co.uk ããã®åç
We really appreciate you taking the time to leave such positive feedback. Itâs great to know you were happy with the service and found our team responsive and helpful throughout.
Customer Service Team
Great customer service and always keptâŠ
Great customer service and always kept updated with delivery through out.
2026幎8æ3æ¥
Gold.co.uk ããã®åç
Thank you for the review. Weâre glad you were pleased with the customer service and found the delivery updates useful. Keeping you informed from order to arrival is something we always aim to get right.
Customer Service Team
This company is an absolute disaster
This company is an absolute disaster. I ordered a coin and for some reason they did not put my address on the parcel and the courier returned the parcel to the sender.
A couple of weeks later I ordered another coin and for some reason they did not put my correct address again. The coin was returned to the sender.
This company is a nightmare!
2026幎6æ28æ¥
Gold.co.uk ããã®åç
Weâre very sorry to hear about your experience, particularly as this happened with two separate orders. We completely understand how frustrating it must have been to have your purchases returned to us on both occasions.
Our shipping labels are automatically generated using the address details provided on the order, which are taken directly from the customer profile. It is not possible for us to dispatch a parcel without an address being included on the shipping label. If a parcel arrives with no identifiable address, it is therefore more likely that there was an issue with the address information during transit which meant the courier was unable to identify or deliver the parcel and subsequently returned it to us.
As this has happened more than once, we would recommend checking the address saved within your Gold.co.uk profile to ensure all of the details have been entered correctly and are up to date. This may help prevent the same issue from occurring with any future orders.
Weâre sorry again for the inconvenience caused and appreciate you bringing this to our attention.
Customer Service Team
Gold.co.uk ããã®åç
Thanks for your feedback. Itâs great to hear everything went smoothly and you were happy with the overall experience.
Customer Service Team
Good rates and fast delivery v nice
2026幎7æ21æ¥
Gold.co.uk ããã®åç
Thank you for the feedback. Weâre pleased you were happy with the rates and that your order arrived quickly. We really appreciate your support.
Customer Service Team
Simple to purchase and greatâŠ
Simple to purchase and great commmunication about delivery and tracking
2026幎7æ22æ¥
Gold.co.uk ããã®åç
Thank you for your review. Weâre pleased the ordering process was straightforward and that our delivery updates and tracking information kept you informed from start to finish.
Customer Service Team
Always had great service !
2026幎7æ22æ¥
Gold.co.uk ããã®åç
Thank you for your continued support. Itâs wonderful to hear that youâve consistently had a great experience with Gold.co.uk.
Customer Service Team
Overall I would say 5
Overall I would say 5, although a 4 would also befitting. The actual prices and quality of the gold was great, but as this was my first time purchase they needed bank statements which is fine. However, they weren't updating me until 4 days later, that I missed some statements etc. Their webchat with human advisors is really good, and that is what made me givd 5 starts, everyone who I spoke was really helpful and kind. And the delivery was great too, came at around 10am the next day after dispatch.
2026幎7æ28æ¥
Gold.co.uk ããã®åç
Thank you for taking the time to leave such detailed feedback, and welcome to Gold.co.uk as a first-time customer.
Weâre pleased you were happy with the price, quality of your gold and the delivery service, and especially glad to hear our webchat team were helpful and friendly when you needed assistance.
We do appreciate your comments regarding the additional documentation and the delay in letting you know that some statements were still required. We understand that having to wait for an update can be frustrating, and your feedback is useful in helping us improve how we communicate during these checks.
Thank you again for choosing Gold.co.uk and for giving us five stars.
Customer Service Team
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