Received the items as expected and in good condition. Very fast service ordered and came the following day. Very reliable.
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Overall I would say 5, although a 4 would also befitting. The actual prices and quality of the gold was great, but as this was my first time purchase they needed bank statements which is fine. However... もっと見る
企業が回答しました
I have been dealing with Gold.co.uk for awhile and they have excellent items at good prices and the packaging is discreet and timely delivery.
Very professional service .... so easy. Have been using this company for over 5 years now without a hitch. Every transaction is without stepping outside except for posting the letter .... all lapto... もっと見る
企業情報
当該企業による記述
GOLD.co.uk is the home of bullion investment and vaulting. We offer UK investors the opportunity to buy physical gold and silver and place it in secure allocated storage or opt for fully insured discreet home delivery.
連絡先
Floor 16, Centre City Tower, B5 4UA, Birmingham, 英国
- 0121 369 3000
- support@gold.co.uk
- gold.co.uk
4.7
優良
1890件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 12％に回答しています
通常2週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
my order was over 20k
my order was over 20k. the compa\ny did not ask foir the evidence required until the day after. this should be requested at the time the order is made
2026年8月28日
Gold.co.uk からの回答
Thank you for your feedback. We completely understand why, particularly with an order of over £20,000, you would feel that any additional information required should have been requested at the point the order was placed.
We do, however, make customers aware when placing an order that some purchases may be selected for additional checks and that further information or documentation may be required before the order can be processed. These checks are not carried out on every order, so unfortunately we cannot know in advance which individual orders will require additional information.
There is also an important reason why we cannot simply complete these checks before an order is placed. Our pricing is based on the live precious metals market, and the order needs to be placed and paid for in order to secure the price at that particular point in the market. If we were to complete the checks before accepting the order, there would be no way for us to guarantee that the same metal price would still be available once those checks had been completed.
I completely appreciate that being asked for additional evidence the following day can feel frustrating, especially when you have already placed and paid for the order. However, this is why the process is structured so that the order is placed first, with additional checks only being requested where they are subsequently required.
We do appreciate your point regarding the timing and understand why you feel the information could be requested sooner. We’ll certainly take your feedback on board when reviewing how we communicate these requirements to customers.
Thank you for taking the time to share your experience and for giving us the opportunity to clarify how the process works.
All the best,
Customer Service Team
It's easy to see what the prices are
It's easy to see what the prices are; how they are changing over multiple time periods, and once purchased, the updates and delivery are excellent.
2026年8月20日
Gold.co.uk からの回答
Thank you for your great feedback 😊 We’re delighted to hear that you found it easy to keep track of prices and how they change over different periods.
It’s also great to know that once you made your purchase, you were happy with the updates and delivery service. Keeping customers informed throughout the process is really important to us.
Thank you for taking the time to share your experience and for choosing us. We really appreciate your support.
All the best,
Customer Service Team
Good range of gold coins available
Good range of gold coins available. Delivery was Fast. I am a returning customer and have always had good service.
2026年8月17日
Gold.co.uk からの回答
Thank you for your continued support 😊 We’re delighted to hear that you’ve been happy with the range of gold coins available and the speed of your deliveries.
It’s particularly pleasing to know that, as a returning customer, you’ve consistently received good service from us. Your continued trust means a great deal to the whole team.
Thank you for taking the time to share your experience and for coming back to us time and again.
All the best,
Customer Service Team
Gold.co.uk からの回答
Thank you for your great feedback 😊 We’re pleased to hear that you found our team polite and courteous, and that your order arrived quickly.
We’re especially glad the delivery went smoothly, particularly as you were expecting the courier service to potentially take a little longer.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Excellent service
Excellent service. Very quick delivery and the team were really good at setting up the purchase. Made it very easy.
2026年8月27日
Gold.co.uk からの回答
Thank you for your fantastic feedback 😊 We’re delighted to hear that the team made setting up your purchase so easy and that you received excellent service throughout.
It’s also great to know that you were pleased with the speed of your delivery. We aim to make the whole process as straightforward and hassle-free as possible, so it’s wonderful to hear that this was your experience.
Thank you for taking the time to share your feedback and for your support.
All the best,
Customer Service Team
The conversation was clear and precise
The conversation was clear and precise, i was able to follow the instructions easily after coming to an agreement. What happened afterwards was prompt and true. An overall great experience.
2026年8月20日
Gold.co.uk からの回答
Thank you for your fantastic feedback 😊 We’re delighted to hear that you found the conversation clear and precise, and that the instructions were easy to follow once everything had been agreed.
It’s particularly pleasing to know that everything that followed was handled promptly and as expected. We aim to make sure the process is straightforward from the initial conversation through to completion, so it’s great to hear that you had such a positive overall experience.
Thank you for taking the time to share your feedback. We really appreciate your support.
All the best,
Customer Service Team
Ease of use.
2026年8月19日
Gold.co.uk からの回答
Thank you for your feedback 😊 We’re pleased to hear that you found the service easy to use.
Making the whole process simple and straightforward for our customers is something we always aim for.
Thank you for taking the time to share your experience. We really appreciate your support.
All the best,
Customer Service Team
Gold.co.uk からの回答
Thank you for your great feedback 😊 We’re delighted to hear that you found both buying and selling with us easy and clear.
We aim to make the process straightforward whichever side of the transaction you’re on, with clear information at each stage.
Thank you for taking the time to share your experience and for choosing us for both buying and selling. We really appreciate your support.
All the best,
Customer Service Team
Gold.co.uk からの回答
Thanks for the review. We’re glad you found the service quick and the communication clear throughout your order.
Customer Service Team
Gold.co.uk からの回答
Thank you for the great feedback. We’re pleased to know you felt confident buying from Gold.co.uk and were happy with both the product and delivery.
Customer Service Team
Gold.co.uk からの回答
Thank you for your great feedback 😊 We’re delighted to hear that your first purchase went smoothly and that you were pleased with the prompt delivery.
We really appreciate you choosing us for your first purchase and taking the time to share your experience. We hope to continue providing the same reliable service in the future.
All the best,
Customer Service Team
Gold.co.uk からの回答
Thank you for your great feedback 😊 We’re delighted to hear that you found our service reliable.
Providing a consistent, dependable and straightforward service is exactly what we strive for, so your kind words are greatly appreciated.
Thank you for taking the time to share your experience and for choosing us. We really appreciate your support.
All the best,
Customer Service Team
100% WORTH YOUR TRUST.
Another good buy from Gold co. As I have come to expect - quality, value, secure quick post, always 100% reliable. Thank you.
2026年8月9日
Gold.co.uk からの回答
Thank you for your continued support and for taking the time to share your feedback. It’s great to hear that you’ve once again been pleased with the quality, value and speedy delivery of your order. We really appreciate your trust in Gold.co.uk.
Customer Service Team
Gold.co.uk からの回答
Thank you for the feedback. We’re pleased to hear you were happy with both the quality of your purchase and the service you received.
Customer Service Team
Gold.co.uk からの回答
Thank you for your kind words. We’re glad the service was both quick and professional, and we appreciate you taking the time to leave a review.
Customer Service Team
Purchasing gold from Gold.co.uk is easy…
Purchasing gold from Gold.co.uk is easy quick and reliable
No hidden fees or unnecessary hiccups with 1st rate delivery
2026年8月6日
Gold.co.uk からの回答
Thank you for your review. It’s fantastic to hear that you found the whole process straightforward, with clear pricing and a smooth, reliable delivery. We really appreciate your confidence in Gold.co.uk.
Customer Service Team
Gold.co.uk からの回答
Thanks for the feedback. We’re pleased to hear you found the buying process simple and straightforward, with your order arriving safely and securely.
Customer Service Team
Gold.co.uk からの回答
Thank you for the review. We’re pleased to hear you found our service efficient and straightforward.
Customer Service Team
Gold.co.uk からの回答
Thanks for sharing your experience. It’s great to hear everything went smoothly, from placing your order to having your two ounces delivered the following day.
Customer Service Team
first time customer,had to receive help…
first time customer,had to receive help from customer service,the gentleman concerned was very helpful in confirming my transaction many thanks john
2026年8月14日
Gold.co.uk からの回答
Thank you for choosing Gold.co.uk for your first purchase. We’re pleased to hear our customer service team was able to help and make sure everything was clear and confirmed for you. We’ll be sure to pass your kind comments on to the team.
Customer Service Team
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