GO Paintball London レビュー 25

GO Paintball London からの回答

6日前

Hey Emily!

Thank you so much for the fantastic review!

We’re thrilled to hear the day was so well organised and that Becky, Mack and Fin helped make the experience such a positive one for the children throughout the event.

Looking after younger players and making sure they feel safe, supported, and fully involved is incredibly important to us, so it’s great to know that came across on the day.

We’re also pleased you enjoyed the setup of our forest base camp, facilities, and on-site shop and café, we’ve worked hard to create a fun and comfortable environment for birthday parties and family groups to enjoy.

We really appreciate the recommendation and hope to welcome you back to GO Paintball again soon!

Dom - Head of Teams

GO Paintball London からの回答

6日前

Thank you so much for choosing GO Paintball for your birthday surprise celebration!

We’re delighted to hear Benas and the team helped make the day such a memorable experience and that your group had so much fun out in the forest.

Group paintball sessions are always brilliant for bringing people together, so it’s fantastic to know you’d recommend us as the perfect activity.

We’d love to welcome you all back again soon for another unforgettable day at GO Action Forest!

Dom - Head of Teams

GO Paintball London からの回答

6日前

Hi Emma,

it’s Dom and I’m the Head of Teams at GO Action Forest.

We spoke at length on the day of your event, and I wanted to personally follow up.
Firstly, I’m sorry that we missed the mark on your expectations. That is last thing we would want customers to feel leaving our venue,I did, however, want to take a moment to clarify a few of the points we discussed on the day:

- As mentioned at the venue, the booking you made was not a dedicated 10-14 ages session. We do also run specific 10-14 year old events, whereas the one you picked was ages 10+ were we often get friends, family and mixed groups involved - everyone takes part in the same games and it works brilliantly.

- Prior to your booking or event our team couldn’t be more available on phone/whatsapp/email to answer any questions so if you had any preconceived ideas or wanted to speak on anything further we would for sure of been able to assist.

- To clarify the group ages on the day, alongside your son and his friend there were also four 13 year olds and three adults participating. Our teams are always split evenly, so it is never an adults versus children scenario, with adults placed across both sides.

- In relation to the group size, a session of 8 players can be a really enjoyable number, particularly for first-time players (as your son and his friend were). Smaller groups often create more involvement and an intimate experience for younger players. The beauty of this means you don’t have to book and pay for a group of 8 to 10 players for them to have a good time, hence the reason you can book and pay for only 2 players and they will (mostly) have an incredibly awesome time.

- We run hundreds of events each month with group sizes starting from around five players upwards, and smaller sessions can often be excellent fun. From my conversations with the boys on the day, they seemed to be having a genuinely enjoyable time, which was lovely to see.

- In relation to the cost of the day, whilst we would never describe paintballing as a ‘cheap’ activity, we do believe the value included is huge.

- On the day, you selected our ‘perfect for kids’ 600 paintballs per player package, which is £45pp. All of our paintball packages work out from £7 per 100 paintballs, whereas most other venues charge £14+ per 100 paintballs. This also includes a full day of instructor led sessions across the Forest, playing 5 different themed game maps throughout. We appreciate everyone has different budgets for these types of activities and we have strived over the years to give our customers and players the most for their money.

- The period prior to games includes signing entrance forms, being issued kit for the day, time to ‘kit up’ and get accustomed to your equipment, being ‘checked in’ for paintballs, loading paintballs into your equipment, and then a full operations briefing. This operations briefing is a key part of the day, especially for first time players, as it ensures everyone is confident, safe, and ready to enjoy the games.

- With regards to the vaping issue, I completely agree this was not acceptable. We have a designated smoking and vaping area in place, and as soon as this was brought to our attention it was addressed immediately and those guests were redirected. Whilst we are an outdoor venue, it still falls below the standards we expect, which is why action was taken straight away.

- I also appreciate you recognising that the team on site genuinely cared about your disappointment and wanted to help. We would never want any guest to leave feeling let down, and thankfully that is very rare for us. Your feedback has been taken on board and shared internally.
I’m sorry to hear the experience didn’t fully meet your expectations - this being said I do wish you had reached out If you had any specific requirements or expectations beforehand, as we’d have been more than happy to discuss them with you in advance and advise best.

All the very best,

Dom - Head of Teams

GO Paintball London からの回答

6日前

Thank you so much for such an incredible review!

Hearing that your visits to GO Paintball have gone from a spontaneous Tuesday activity to a monthly tradition genuinely means the world to us.

We work hard to create a consistently exciting and welcoming experience at our Forest Paintball venue, so it’s fantastic to know the friendly atmosphere, value for money, and overall experience have kept you coming back time after time.

Kait will be delighted to hear your feedback about the session, and it’s brilliant to know she helped keep everything running smoothly while making the day enjoyable from start to finish.
Amy will also really appreciate your kind words, creating a personal and welcoming experience for every customer is exactly what we aim for, and it’s wonderful to hear the little details and friendly interactions have made such a lasting impression.

We can’t wait to welcome you back for your next monthly battle in the forest!

Looking forward to meeting you soon!

Dom - Head Of Teams

GO Paintball London からの回答

6日前

Hi Rhiannon!

Thank you so much for the fantastic review!

We’re thrilled to hear you had such an action-packed day at our Forest Paintball venue and that the whole experience felt fun, interactive, and worthwhile from start to finish.

It’s especially great to hear Dom helped make the day even more enjoyable and ensured your group were looked after throughout. Feedback like this means a huge amount to the team, and we really appreciate you making the trip to visit us. Hopefully we’ll see you back again soon for another unforgettable day in the forest!

Mel - Events manager

GO Paintball London からの回答

6日前

Hey Charlotte

Thank you so much for choosing GO Paintball for your child’s 12th birthday party!

We’re delighted to hear the whole experience felt smooth and well organised from the very first enquiry, and that the WhatsApp booking system helped make planning the event quick and stress-free.

It’s fantastic to know Adam looked after the group so well on the day and that all the boys had such a memorable time out in the forest.

We really appreciate the recommendation and hope to welcome you back for another exciting paintball party in the future!

Dom - Head of Teams

GO Paintball London からの回答

6日前

Hey Harriet!

Thank you for choosing us for the 11th birthday party!

We’re so pleased to hear the day felt seamless and that the kids had such an action-packed time out in the Forest!

It’s brilliant to know Mel and Benas helped keep everyone informed and made the experience fun and easy for both the players and the adults in the base camp.

We really appreciate the recommendation and hope to see you back at GO Paintball for another birthday adventure soon!

Dom - Head of Teams

GO Paintball London からの回答

6日前

Hi Simon!

Thanks so much for your lovely review!

We love to hear people awesome experiences with us in our Forest! I’ll make sure to pass the kind words onto Mel also, she will be thrilled to know she had a positive impact on your day!

All the best,

Dom - Head Of Teams

GO Paintball London からの回答

6日前

Hey Emily!

Thank you so much for celebrating your son’s 9th birthday with us!

it’s fantastic to hear the children had such an engaging day out at our Forest Paintball venue and that the event ran so smoothly from the safety briefings through to the games and food afterwards.
We’re especially pleased that the base camp setup, facilities, and shop helped make it a relaxed and hassle-free experience for the adults too, while the kids enjoyed every minute of the action in the forest.

Hearing such positive feedback from both the players and parents means a lot to the whole team, and we’d love to welcome you all back again for another unforgettable paintball birthday party soon!

Dom - Head of Teams

GO Paintball London からの回答

6日前

Hey Cindy!

Thank you so much for coming back again, we love hearing that the boys keep choosing our Forest Paintball birthday parties, and it’s brilliant that they can enjoy outdoor screen-free fun at our 50 acre venue while you avoid the post-party clean-up at home!

Dom - Head of Teams

GO Paintball London からの回答

2026年2月24日

Thank you so much for your lovely review Sunsea!

We’re really glad you chose to come along for a solo paintball adventure and that Mel and the team made you feel welcome and supported throughout the day. It’s great to hear you felt encouraged and well looked after from start to finish.

Mel will be thrilled to read this, and I’ll make sure Poppy, Sophie and Joe see your kind words too. Clear instructions, supportive staff and a friendly atmosphere are exactly what we aim for.

We can’t wait to have you back for round two!

Dom - Head of Teams

GO Paintball London からの回答

2026年2月24日

Thank you so much for your fantastic review Maarit!

We’re thrilled to hear you all had such a fun day at our Forest Venue and that the birthday boy had such a great time - there’s nothing better than seeing the whole family getting involved and enjoying the action together.

It’s brilliant to know you found the day well run and that the team were friendly and encouraging throughout. I’ll make sure your kind words are shared with Dom & the team - it really means a lot.

Thanks again for celebrating with us, and we hope to see you back in the forest for another adventure soon.

Mel - Events Manager

GO Paintball London からの回答

2026年2月24日

Thank you for your lovely words, Libby!

It’s always great to hear a fun day was had with us on our battlefields!

We really appreciate the special mentions of Benas, Amy and Becky - they’ll be buzzing to know they impacted your day so positively.

We hope to see you back for another awesome day soon!

Dom - Head Of Teams

GO Paintball London からの回答

2026年2月24日

Thank you for the awesome review, Aimee!

We’re really pleased you had such a good day with us, especially in the cold weather!

It’s fantastic to hear the team made the experience enjoyable from start to finish.

A special thanks for mentioning Kaitlin -she’ll be delighted to know she made such a positive impact running your event.

We really appreciate the recommendation and look forward to welcoming you back soon.

Dom - Head of Teams

GO Paintball London からの回答

2026年2月24日

Thank you so much for the great review Kendra!

We’re delighted you had an awesome time with us at our 50-acre Forest Venue! It’s brilliant to hear the team’s support helped make your paintball experience exceptional for everyone, as delivering fun, safe and action-packed days in the forest is exactly what we aim for.

We really appreciate the recommendation and hope to see you back for another epic day soon.

Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hi Leah,

Thank you for such a glowing review. We’re really pleased to hear you and your friends had such a memorable visit and that the experience stood out compared to other paintball venues you’ve tried.

It’s great to know the equipment felt well cared for and that the team helped you feel genuinely supported throughout the day -that sense of being looked after is something we place a huge emphasis on. We really appreciate the recommendation and hope to see you back again soon.

All the best,
Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hi Andrey,

Thank you for taking the time to leave a review. We always take fair and reasonable feedback on board, especially when it relates to safety - which is, and always will be, our number one priority here at GO. We have an exceptional safety record, so I wanted to respond clearly to the points raised:

Our camo suits are the same used worldwide for recreational paintball - lightweight Ripstop with a padded collar. Fully padded suits might sound safer, but in reality they cause players to massively overheat, sweat heavily and fog their goggles far quicker. This is exactly why the entire paintball industry avoids thick padded suits. Lightweight, breathable suits combined with proper Goggle Systems are the globally recognised safe standard.
If the suit you received didn’t feel comfortable or suitable, our Events Staff would have happily swapped it straight away, as we keep spare sets and multiple sizes available throughout the day.

We run dual-pane, anti-fog, thermal Goggle Systems - the leading gold standard in the industry. All goggles are cleaned and fully checked before each session. Any fogging is usually caused by players wearing multiple thick layers which create excess heat and moisture on the lens. Even then, these goggles are the best available at resisting fog, and our Events Staff can replace a goggle system at any point if needed to.

Fair play is essential, and players also have a personal responsibility to call their own hits as soon as they’re marked. Alongside this, our professionally trained Events Staff work extremely hard to monitor hits from multiple angles and generally do a phenomenal job of enforcing the rules.
We also run a “Paint Check” system - if you believe you’ve hit someone and staff couldn’t see it clearly, you can call it and they will immediately inspect the player to confirm whether they are in or out.

When returning to respawn, it’s very rare for players to be maliciously shot after being hit. We brief everyone to keep one hand fully raised, move quickly back to the respawn netting and avoid central engagement areas.
These processes significantly reduce stray rounds, although in fast-paced games there will always be the occasional paintball travelling through the air that isn’t aimed at anyone in particular.

Regarding your suggestion that our positive reviews are AI-generated, this is completely nonsense.

All of our reviews are written by genuine customers from the past 14 years of running outdoor experiences. To be honest, it’s quite insulting to imply that they’re fabricated. Our feedback - both good and bad - is incredibly important to us as it helps us adapt and improve. We’re not perfect, but every event day we strive to be better, and genuine customer-created feedback is a huge part of that.

We are genuinely sorry that your Event day with us didn't hit the mark, but we hope to change this in the future and would welcome you back to our venue.

Best wishes,
Dom - Head of Teams
GO Action Forest | GO Paintball London

GO Paintball London からの回答

2025年12月18日

Hi Oliver,

Thank you for the excellent review!

We’re really glad to hear you enjoyed the knowledgeable team, the immersive forest setting, and the wide variety of game modes and playing zones.

It’s great to know the equipment and upgrade options were clearly explained without any pressure, and that the maps and kit helped make the day such a strong experience overall. We really appreciate the feedback and look forward to welcoming you back again soon.

All the best,
Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hi Benas,

Thank you for taking the time to leave such positive feedback!

We’re really pleased to hear you felt so well looked after by the team and that the atmosphere made such a strong impression on your visit. Creating a friendly, inviting experience is a big part of what we aim for, so it’s great to know that came across.

We really appreciate your support and look forward to welcoming you back again soon.

All the best,
Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hey Chris,

Thanks so much for the awesome review! We’re really glad to hear you had a wicked day with us and that the team helped make everyone’s experience so enjoyable from start to finish.
That’s exactly the kind of atmosphere we aim to create out in the forest.

We really appreciate the recommendation and hope to welcome you back for another action-packed day very soon!

All the best,
Dom - Head of Teams