GO Paintball London レビュー 28

GO Paintball London からの回答

2025年12月18日

Hi Andrey,

Thank you for taking the time to leave a review. We always take fair and reasonable feedback on board, especially when it relates to safety - which is, and always will be, our number one priority here at GO. We have an exceptional safety record, so I wanted to respond clearly to the points raised:

Our camo suits are the same used worldwide for recreational paintball - lightweight Ripstop with a padded collar. Fully padded suits might sound safer, but in reality they cause players to massively overheat, sweat heavily and fog their goggles far quicker. This is exactly why the entire paintball industry avoids thick padded suits. Lightweight, breathable suits combined with proper Goggle Systems are the globally recognised safe standard.
If the suit you received didn’t feel comfortable or suitable, our Events Staff would have happily swapped it straight away, as we keep spare sets and multiple sizes available throughout the day.

We run dual-pane, anti-fog, thermal Goggle Systems - the leading gold standard in the industry. All goggles are cleaned and fully checked before each session. Any fogging is usually caused by players wearing multiple thick layers which create excess heat and moisture on the lens. Even then, these goggles are the best available at resisting fog, and our Events Staff can replace a goggle system at any point if needed to.

Fair play is essential, and players also have a personal responsibility to call their own hits as soon as they’re marked. Alongside this, our professionally trained Events Staff work extremely hard to monitor hits from multiple angles and generally do a phenomenal job of enforcing the rules.
We also run a “Paint Check” system - if you believe you’ve hit someone and staff couldn’t see it clearly, you can call it and they will immediately inspect the player to confirm whether they are in or out.

When returning to respawn, it’s very rare for players to be maliciously shot after being hit. We brief everyone to keep one hand fully raised, move quickly back to the respawn netting and avoid central engagement areas.
These processes significantly reduce stray rounds, although in fast-paced games there will always be the occasional paintball travelling through the air that isn’t aimed at anyone in particular.

Regarding your suggestion that our positive reviews are AI-generated, this is completely nonsense.

All of our reviews are written by genuine customers from the past 14 years of running outdoor experiences. To be honest, it’s quite insulting to imply that they’re fabricated. Our feedback - both good and bad - is incredibly important to us as it helps us adapt and improve. We’re not perfect, but every event day we strive to be better, and genuine customer-created feedback is a huge part of that.

We are genuinely sorry that your Event day with us didn't hit the mark, but we hope to change this in the future and would welcome you back to our venue.

Best wishes,
Dom - Head of Teams
GO Action Forest | GO Paintball London

GO Paintball London からの回答

2025年12月18日

Hi Oliver,

Thank you for the excellent review!

We’re really glad to hear you enjoyed the knowledgeable team, the immersive forest setting, and the wide variety of game modes and playing zones.

It’s great to know the equipment and upgrade options were clearly explained without any pressure, and that the maps and kit helped make the day such a strong experience overall. We really appreciate the feedback and look forward to welcoming you back again soon.

All the best,
Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hi Benas,

Thank you for taking the time to leave such positive feedback!

We’re really pleased to hear you felt so well looked after by the team and that the atmosphere made such a strong impression on your visit. Creating a friendly, inviting experience is a big part of what we aim for, so it’s great to know that came across.

We really appreciate your support and look forward to welcoming you back again soon.

All the best,
Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hey Chris,

Thanks so much for the awesome review! We’re really glad to hear you had a wicked day with us and that the team helped make everyone’s experience so enjoyable from start to finish.
That’s exactly the kind of atmosphere we aim to create out in the forest.

We really appreciate the recommendation and hope to welcome you back for another action-packed day very soon!

All the best,
Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hi Grace,

Thanks so much for your kind words and for choosing our venue for your family day out during the summer holidays. We’re delighted to hear everything ran smoothly, from booking through to the games, and that our team helped create such a great atmosphere.

It’s great to know you enjoyed the equipment as well and had a genuinely fun day all round. We really appreciate the recommendation and hope to see you back with us again soon.

All the best,
Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hi Brighton,

Thank you for taking the time to provide your feedback on your event day - it’s always appreciated.

We’re so pleased to hear that you found the staff genuinely lovely and helpful throughout the day, and that Megan made a fantastic impression. She and the team will be thrilled to hear your kind words!

In regards to team sizes and mixing, For clarity on this our game maps are huge and built for high-energy, exciting gameplay. If you were to just playing as a 3 vs 3, it wouldn’t provide anywhere near the same level of action or immersion. That’s why we combine groups to create bigger, better and more exhilarating matches, which is only ever a positive in terms of the overall experience.

When it comes to splitting teams, we always aim to keep things fair by dividing groups evenly to ensure the games are as balanced as possible. In your case, as your group was the last to arrive on the day, you were placed with the final field. This particular field was our family-based one, made up of families, children, and first-time players.
As we were aware that you hadn’t played paintball before, we deliberately avoided placing you with our more competitive adults’ field. We always team players based not only on age and group dynamics but also on ability and experience, to ensure everyone has the best possible time.

As far as team visibility goes - we completely get that it can be tricky to tell who’s who in the heat of the moment with everyone kitted out in goggle systems and camo’s.
That said, it doesn’t change the fact that you’re still playing with and against your mates! And that always leads to some great chats between games - and, of course, those all-important bragging rights at the end of the day!

In regards to the paintball count, we appreciate you letting us know, we have informed the manufacturer for further quality control, however Im really glad the team sorted it so quickly on the day.

With this all being said, it sounds like you had a really decent day, and 2* does feel a little harsh, additionally i do wish you had mentioned something to Megan, myself or anyone in the team as we could have chatted through this on the day.

All the very best,
Dom - Head of Teams

GO Paintball London からの回答

2025年12月18日

Hi Khushbu,

I'm sorry to hear your disappointment with your recent Adult Paintball event for Sanket's Birthday. Stating you felt 'unsafe' or 'poorly managed' is very unusual feedback, so I wanted look into this and to reply personally to you. I’ve read through your review & our After Event Report, spoken with the team & I was also there, being the person who checked your group in in the morning.

Firstly, Package spend doesn't affect the service or effort from us, so regardless everyone receives the same service, just less or more Paintballs to shoot.

From our report, the most alarming thing is that a few of your group removed their Safety Goggle Systems multiple times. Our Managers were quick to act, and spoke with your group on a few occasions to keep you safe.

Safety Goggle removals are the most dangerous thing to ever do during Paintball games, and luckily super rare at our venue. They protect your face, head & most importantly your eyes. Our team took that seriously and responded exactly as they have been trained so I am very glad nothing worse happened to your group from breaking our Main Safety Rule on multiple occasions.

From that report, I’m confused how you’ve left feeling negative about the safety from us, when our team have done the opposite and gone full force to keep your group safe.

Our Camo suits are the same used worldwide for recreational Paintball games, made out of Ripstop with a padded collar. No-one would run with a fully ‘padded’ suit as it means players overheat with thick layers (like wearing too many thick clothing layers), sweating way too much causing vision issues. We advise against this as taking off Goggle Systems midgame is infinitely more dangerous than getting shot with a paintball.

Paintball hits are completely normal in this activity. Some shots can be worse than others depending on where you get shot & physical toughness of skin\likeliness to mark.
The shots your group received were normal paintball shots in usual Paintball games and wouldn't constitute as 'injuries', so you were encouraged to keep playing. We wouldn’t stop a game for this, or take someone off unless requested.
I’m sorry you felt ‘pressured’ to continue; our team want you to have a fun experience and help you back into the game post Respawn.
We wouldn’t encourage anyone to sit out after being shot, or administer first aid with no medical need to.

If players asked to go back to basecamp on the rare occasion they don't want to play, we would have of course done that and can sit out.

‘Bad’ shots are even rarer now, as we are one of the only venues in the World running the new technology, so our guns ‘lower impact’ compared to old tech most other companies still use.
We recently invested £100k+ to provide better and safer equipment for our customers, so suggesting we don’t care about customer safety is not the case.
This equipment is amazing for kids ages 10+, so for adults like yourselves the usual response is the complete opposite.

Most customers don’t choose to use gloves as they can affect the ‘handling’ of a gun, however normal gloves can be used and customers can bring their own. Some choose to buy Paintball gloves for £10 and are yours to keep.

On a customer care side note, our Report stated a player in your group felt they’d twisted their ankle running around during games; Dom, as our first aider, had provided multiple ice packs to ease any pain despite seeing no obvious swelling. I hope they were ok post event.

Overall I’m sorry you’ve left feeling this way. We never want customers to leave feeling negative about our team, especially after hosting you over a full day.
We do genuinely care about our customer experience and I am sorry you feel we fell short here. I hope my response has provided a bit of context to some facts from our POV. If I’ve missed anything then please do email me (hello@gopaintball.co.uk) and I’ll respond personally.

All the very best,

Tommy - Owner, GO Paintball London

GO Paintball London からの回答

2025年12月18日

Hi Ben,

Thank you for your great review! We’re really pleased to hear your son enjoyed celebrating his 16th birthday with us and that you found the day very well organised and great value for money. That’s exactly what we aim for with our birthday parties.

We hope it was a memorable day for him and we’d love to welcome you back again in the future!

All the best,
Dom - Head of Teams