I bought these for my Fiance she absolutely loves them. Honestly I bought them just for the "cute" factor, but she swears they're actually really comfortable. Another aspect of these that impressed me... ãã£ãšèŠã
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The blanket was a cheap fabric! Advertised as "Premium Fleece". What a joke! And the socks are like a cheap compression hose type material. Actually, I can't even describe what the material is! Orde... ãã£ãšèŠã
This product absolutely exceeded my expectations! The photos I send of my two dogs wasn't the best possible, but the only ones I could capture. You took what I sent and created two pairs of socks that... ãã£ãšèŠã
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I wish i could give them no stars. I have never written a review before but the lack of response, the order not coming and the refund still not being issued I cannot believe they are in business. The... ãã£ãšèŠã
2.9
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Wonderful pooch socks!
These lovely socks were a gift for a friend. They arrived on time and looked great in the photos. Thanks Pupsocks for featuring our pet kiddos on fun socks. And for donating pet meals, too!
2022幎5æ10æ¥
GoPupSocks ããã®åç
Hi Sasheen,
Thank you for your review. We are extremely thrilled your PupSocks custom gifts were a complete hit! Thank you for being a valued customer! We appreciate you!
Best Regards,
The PupSocks Team
50/50
My taco pair of socks turned out really well but the second pair cut off my dogs beard and the coloring wasnât so good. I think they should send out a sample if they think the picture wonât turn out so well. And make recommendations off of that.
2022幎5æ10æ¥
GoPupSocks ããã®åç
Hi Taylor,
Thanks for your feedback! We are terribly sorry you received your PupSocks in that fashion. It must have been a fulfillment mishap. After looking into your order issues, I could not find any contact attempts pertaining to this issue. With that said, please look out for an email from one of our Customer Service Representatives.
Kind Regards,
The PupSocks Team
7months late and still waiting!
Ordered in October 2021, itâs now may 2022 and still havenât received the 2 pairs I ordered!!!
Would love to hear from the company via email to sort out an actual delivery!!
2022幎5æ10æ¥
GoPupSocks ããã®åç
Hi Jacqueline,
Thank you for your review. We are terribly sorry you haven't received your order. After looking into your order details, I can see we reached out on February 25 with a solution. Please email us at Team@PupSocks.com in order to create a solution. We look forward to hearing from you.
Kind Regards,
The PupSocks Team
Amazing socks!
The socks turned out absolutely amazing. The photos were better than I could imagine.
2022幎5æ9æ¥
GoPupSocks ããã®åç
Hi Roger,
Thank you for your review. We are so happy that you loved your PupSocks. Quality is the goal and I'm thrilled to see we achieved it. We value and appreciate you as a customer!
Kind Regards,
The PupSocks Team
Blowing my socks off!
The socks I received were even better than I expected! Pupsocks blew my socks off with such a fantastic deal and outstanding quality. Will be order from them again!
2022幎5æ9æ¥
GoPupSocks ããã®åç
Hi Ben,
We are thrilled you were blown away with your order. Thank you for being a valued customer.
Kind Regards,
The PupSocks Team
Very happy with your product
2022幎5æ8æ¥
GoPupSocks ããã®åç
Hi Kevin,
Thanks for sharing your feedback! We are so happy that you loved your PupSocks. Quality is the goal, and I'm thrilled to see we achieved it. We value and appreciate you as a customer!
Kind Regards,
The PupSocks Team ð¶
My daughter loved her pup socks!
2022幎5æ7æ¥
GoPupSocks ããã®åç
Hi Jessie,
That's awesome news! Your facemash socks did look great. Thank you for your business! We sincerely appreciate it.
Kind Regards,
The PupSocks Team
I love love the socks
I love love the socks! They were a gift to my husband who lost the 3 dogs in a automotive accident! You brought out a smile that I could never explain! Thank you for ALL you do! Past and future client, Amber-may
2022幎5æ6æ¥
GoPupSocks ããã®åç
Hi Amber,
Thank you for your review. We are sorry to hear about the tragic loss of the pups. We do believe this was a great way to remember the three great pups. We are so glad you included us in your special gift! We appreciate your business!
Kind Regards,
The PupSocks Team
Couldnât have asked for better!
The socks are great! It was exactly what I had hoped for and they are hilarious.
2022幎5æ5æ¥
GoPupSocks ããã®åç
Hi Saige,
We are so elated you were blown away with your order. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. We value and appreciate your business!
Best Regards,
The PupSocks Team ð¶
GoPupSocks ããã®åç
Hi Fernanda,
We are elated that you love your PupSocks and that you were pleased with our products. Thank you for your review. We appreciate your business and value you as a customer!
Kind Regards,
The PupSocks Team ð¶
My dad LOVED them!!
I got these for my dad for his 80th birthday, he doesn't want or need for much so I opted for something fun. He loves his dog more than anything and will rave about a good pair of socks because they show when he wears his loafers lol. When I presented him with these socks he was so overwhelmed with excitement he got a little emotional, he didn't know you could get custom socks made lol. He said they were even too nice to wear and instead wanted to keep them at his desk so he can show everyone at work. I would definitely order again. You can't beat the quality for the price, the picture looked exactly like the one I sent and was a great size ratio for the design I chose. I was so happy to give them to my dad and he was so happy to receive them!
2022幎5æ5æ¥
GoPupSocks ããã®åç
Hi Simone,
Thank you for your review. We are so elated your Dad was blown away with his special gift. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. Happy belated Birthday to your Dad! We value and appreciate your review. Thank you for your business.
Kind Regards,
The PupSocks Team
I ordered for my friend I'm Maine
I ordered for my friend I'm Maine. She absolutely Loves the socks! She says they are thick and warm and very well made. The pictures of her dog are excellent!
2022幎5æ5æ¥
GoPupSocks ããã®åç
Hi Kim,
Thank you for your review. We are so elated your friend was blown away by her PupSocks. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. We value and appreciate your business!
Best Regards,
The PupSocks Team ðŸ
Cutest Surprised Gift
These were the best surprise gift for my husband "from my dog". He was so thrilled and the picture came out great. Will definitely be ordering from here again .
2022幎5æ5æ¥
GoPupSocks ããã®åç
Hi Tori,
Thank you for your review! We are extremely thrilled your Husband loved his special gift. Thank you for being a valued customer! We appreciate your business!
Best Regards,
The PupSocks Team ðŸ
Bought as a gift for a friend
Bought as a gift for a friend. She said it was the best birthday present ever!!
2022幎5æ5æ¥
GoPupSocks ããã®åç
Hi Raymond,
We are extremely thrilled your pup blanket was a complete hit! Thank you for being a valued customer! We appreciate you!
Kind Regards,
The PupSocks Team
Really disappointed in the product
Really disappointed in the product. Couldnât even see my dogs face.
2022幎5æ3æ¥
GoPupSocks ããã®åç
Hi there,
Thank you for taking the time to write a review. We do apologize you were unhappy with your order. We strive for exceptional quality and hate that we dropped the ball with your special order. In the FAQ, we advise our customers to send pictures with good lighting and preferably a high-quality photo, to achieve the best results. We wanted to ensure your order issue was resolved, but we couldn't find any contact attempts. With that said, look out for an email from one of our customer service representatives.
Kind Regards,
The PupSocks Team ðŸ
These EXCEDED my expectations!
2022幎5æ3æ¥
GoPupSocks ããã®åç
Hi Alexa,
We are so elated you were blown away with your order. We are extremely happy we were able to deliver exceptional quality products to you and your loved ones. We value and appreciate you!
Best Regards,
The PupSocks Team
Super cute! Wish they were softer
The photograph of our puppy turned out perfectly, just the way we requested it to be cropped. I wish the socks themselves were made from a softer, higher quality material though. but overall, good experience. I'd use them again.
2022幎5æ3æ¥
GoPupSocks ããã®åç
Hi Maria,
We are elated that you love your PupSocks. Thank you for your feedback as we will use it to continue to improve our company practices and materials! We appreciate your business and value you as a customer!
Kind Regards,
The PupSocks Team ð¶
156 days since order placed - no response from customer service, no product delivered
I placed an order (#2637730) for 1 pair of socks on November 24, 2021, then it was shipped on December 3, 2021 (tracking: 92748903029334543475122464) - and today is APRIL 29, 2022. I have been continuously emailing the team - and have had no response (I have the email proof). It has been 156 days since I placed my order. This is ridiculous. This review is my last effort - if there is no response, I will be reporting the business to the BBB, reviewing on other sites, posting on social media, etc. Please resolve this ASAP.
____
Update & Response to GoPupSocks:
Everytime I email back, it says "Recipient inbox full
Your message couldn't be delivered. Their inbox is full, or it's getting too much mail right now."
I have to resubmit a form on your website over and over.
Additionally, the bigger problem is the terrible "solutions" provided to me. The options are:
1. Credit to site
2. Replacement sent out
3. Partial refund ("A refund can be processed minus a $9 customization fee per item.")
Therefore, to clarify, after 6 months of no response to my messages (and now a response only due to my public review), PupSocks would only be able to provide a partial refund? Not a full refund? It only came to $27.74 - I am not asking for a lot.
I would like a full refund.
2022幎4æ30æ¥
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GoPupSocks ããã®åç
Hi Taylor,
Thank you so much for taking the time to write and post a review. I am so sorry that you have never received your order. It looks like the order was stuck in transit. I do see where a resolution was provided through email for you. Again, I am really sorry you did not receive the order and I hope one of the resolutions provided will be accepted. We look forward to your reply through email.
Betsy
The PupSocks Team
The customer service is terrible
The customer service is terrible. I keep getting surveys to fill out and I am still waiting to receive the shipping information. Ordered on April 11, 2022 and the only correspondence is that they received my order. Also be advised very expensive for one pair of sock $45.00 and they are coming from China, which I did not relaize when I placed my order.
2022幎4æ28æ¥
GoPupSocks ããã®åç
Hi Shawna,
Thank you so much for taking the time to write and post a review. I have looked into the order and it looks like you were refunded and a new order was placed. The new order placed looks like it is stuck in transit. These custom socks are made in Atlanta, Georgia, not in China and I will have someone from our Resolution Team get in touch with you via email to provide you with a solution. So, please be on the lookout for an email. Thank you again for the review we greatly appreciate it!
Betsy
The PupSocks Team
Great quality great gift!
Second time purchasing from pup socks the socks are high quality and soooo cute they do such a good job looks amazing
2022幎4æ28æ¥
GoPupSocks ããã®åç
Hi Emily,
Thank you for being a valued customer. We are happy you loved your order. Quality is the goal and I'm thrilled we achieved it.
Kind Regards,
The PupSocks Team
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