Grace Removals Group - Adelaide レビュー 

99
•
TrustScore 5段階評価の4.5

4.4

25 Hewittson Road, 5113 Edinburgh North, SA, AU

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

For Interstate removal plus car transport reasonable quote. Packing crew were on time, worked steadily and efficiently. Friendly. Nothing too much trouble. Removalists also arrived on time. Again we... もっと見る

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5つ星のうち2の評価

Sales rep initially was very good, until there was a problem. Communication breakdown resulting in later than expected delivery. As a result I had to arrange extra days accomodation. Some things got p... もっと見る

企業が回答しました

5つ星のうち5の評価

Quick turnaround from them when we needed household goods shipped from Adelaide to Stavanger asap. Price was lower than what we expected and the service was impeccable. Goods well packaged and arrived... もっと見る

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5つ星のうち5の評価

Grace helped me moved international and within Adelaide as well (simultaneously). The best set of folks you can rely on to do this for you. A very talented and great subject matter experts. A big shou... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 25 Hewittson Road, 5113, Edinburgh North, SA, オーストラリア

  • 1300725991

4.4

優良

TrustScore 5段階評価の4.5

99件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.4

すべてのレビュー

(99)

過去12か月のレビュー数: 269件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

The Team

The Team, headed by Jason, were brilliant in all respects. We have moved with Grace on a number of occasions over the last ten or twelve years and on each occasion we have found no fault in the services they have provided.

2023年7月18日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Michael,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

We would definitely recommend Grace for interstate moves

We would definitely recommend Grace if you would like a company who cares about your belongings. They came to our home to assess our needs and quote. The customer service was excellent from start to finish and our furniture was removed, stored and delivered with care into our new home. AAA rating.

2023年6月29日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Lynda,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち1の評価

Do not use - they don’t care about you!

Grace were very professional up until the moment we signed the contract, then they couldn’t care less about us. Our contact with our removalist stopped and we could barely get any information out of them, and when we did they were rude and snarky. We were promised help and support and we haven’t been given any of it at all. Our move was very stressful. We were told our container would likely be shipped within a month but it took 4 months just to be put on a ship and we are still awaiting its arrival. We are so disappointed.

There are so many better companies to use. This one doesn’t care at all so use someone else! I regret using them and won’t use them again.

2023年6月5日
自発的なレビュー
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Hi Rebecca,

Thank you for rating us. It seems that your recent move with Grace is below expectation. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Move from Victor Harbor SA to Mackay Qld

Vikki and I ( John ) sold our property in Victor Harbor South Australia faster than we expected in April 23 and rushed to find a property in our price range in North Queensland. ( wanted to get away from those freezing winters ) We looked at all the moving companies including the self pack container companies. It wasn't that difficult to pick out the fake glowing review from the real ones. (So I just want to say this is a genuine review.) In the end who do you trust all your worldly possession to? We gave Grace a shot purely by chance and found by surprise that they were were able accept payment at settlement of our property. A real bonus for us as we were skint until settlement . Most of our furniture is heavy Indian and Asian one of pieces and a pain in the A to move. We culled a lot but still ended up with one and a half containers. The grace boys would have had a few aches and pains after packing loading and unloading this lot. They never complained.
Grace did everything for us in an extremely stressful time trying work out - accommodation, pet accommodation, cleaning the property for handover etc. I can't recommend them enough. We checked the prices of self pack containers and the price difference was minimal. I think if we had gone down the self pack track we would still in Victor Harbor screaming at each other. I don't know about other Grace experiences but for Vik and me, Grace get the big thumbs up and 10/10. My only regret is that we didn't fill up the second container instead of getting rid of the many things we could now use here. Any way if in doubt what to do I'd say get onto Grace.

2023年4月27日
自発的なレビュー
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear John,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

From planning to unpacking

From planning, to surveying to the actual move, I was really happy with how Grace managed my move. The staff on the planning side always returned my calls and emails quickly and were accomodation. The staff that came to pack and unpack my belongings were super professional and also really friendly. I would absolutely use Grace Removalists again and would recommend them to anyone wanting to move interstate

2023年3月16日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Tamika,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Happy with Grace Adelaide

The packing crew in Adelaide, Damian and Adam were fantastic. Professional and upbeat during a stressful time. Contributed to a smoother moving process.

2023年1月22日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Anjana,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Quick and efficient

Quick and efficient. Polite. Honest and transparent, would be upfront if info was unknown but would check with someone more experience and get back in touch with a quick turnaround.

2022年8月18日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Sharleen,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Friendly people and nothing damaged

Friendly people
Great Service
Ran on time
Nothing damaged

2022年12月11日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Sandy,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great Experience

I had a great experience moving with Grace from Adelaide to Melbourne. The service throughout the process was easy, proficient, respectful and helpful. The removalists took care with my goods and showed honesty in reporting one small damaged item which was appreciated. Grace offered to pay for the replacement of this item which I was also impressed with. I would recommend Grace and would definitely use their services again.

2022年10月24日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Chris,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Moving made easy

It was fabulous. Damian and Adam just got on with the job. No hassles, no dramas. Everything went smoothly, quite the opposite to when I moved my contents IN to storage. No damages, no breakages. Helpful, friendly and professional. As stress free as moving can be.

2022年11月7日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Wendy,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Professional international services and Honest company

Quick turnaround from them when we needed household goods shipped from Adelaide to Stavanger asap. Price was lower than what we expected and the service was impeccable. Goods well packaged and arrived in order. Even awkward items like garage tools, workbenches, bikes etc were well packaged and arrived undamaged. Kept us informed of status with regular emails of shipment progress. Very honest company that returned our money promptly when we accidentally made our payment twice. Happily use them again.

2022年5月1日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Alex,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

MOVE IN DATE 06/10/2022

MOVE IN DATE 06/10/2022

The Adelaide team were fantastic, my message on a public holiday in Adelaide was answered, a response and date were locked in within 24 hours. A client with 70+ years of artwork to move, was accommodated by a great team who arrived on time, were polite and nothing was too much trouble. Kara in the office was amazing with any questions - Thank you Grace Adelaide

2022年10月6日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Sammi,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

From the moment I booked with Grace

From the moment I booked with Grace, I knew everything was going to be taken care of and under control. I met with Darren in Adelaide who explained everything thoroughly, presented exceptionally well and everything he said would happen throughout the process did, leaving me with no need to worry or question anything. At the other end of the move, the guys on the truck were quick, communicated well and very organised. Very impressed by the whole experience.

2022年9月15日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Jamie,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち3の評価

Removal went reasonably well

Removal went reasonably well. Staff very friendly.

Main concern is labels that are put on every item. Very difficult to remove from some items. Leaves bits of label or glue, especially on wood items. Need different, easy to remove labels.

2022年9月10日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear David,

Thank you for providing us with feedback. Apologies for all the inconvenience it has caused you. I will let our operations know about this. We will make sure to use this review to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

A seamless international removal by a…

A seamless international removal by a team of staff who put customers first.

2022年4月14日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Katie,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great service

From storage to final delivery, unpack and collection of boxes, service was excellent.

2022年9月6日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Tanya,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

2 Great guys careful with items and…

2 Great guys careful with items and careful with items moving into new house

2022年8月18日
自発的なレビュー
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Michele,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

I had a removal from Canberra to…

I had a removal from Canberra to Mildura but had to put my items in storage at Grace Adelaide as my new house was not yet ready.
Grace were extremely helpful and organised the whole thing quickly, efficiently and all arrived intact and on time.
A very professional company, friendly customer service and the personnel that packed transported and unpacked my things were friendly and provided a great service.
I will recommend them to anyone I know that needs this type of service.

2022年6月28日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Dietrich,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great Move

A1 move! Both collection and delivery teams very professional. Our move was Grace's number one concern from the very first phone call until the request for post move survey!

2022年6月28日
Grace Removals Group - Adelaide ロゴ

Grace Removals Group - Adelaide からの回答

Dear Phil & Sandra,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer.

Kind regards,
Grace Customer Service

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