Grace Removals Group - Albany レビュー 

70
•
TrustScore 5段階評価の5

4.8

548 Albany Highway, 6330 Milpera, WA, AU

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I never expected such good service ever in the past.We are very grateful for every body involved .I will recommend Grade Removal to anyone who wants to relocate anywhere.Good luck for the future guys,... もっと見る

企業が回答しました

5つ星のうち4の評価

Albany team has good customer service and communications. Friendly and helpful. Perth team, can’t say the same, I’m afraid. Delivery weeks late and no communications from them unless I jump up and... もっと見る

企業が回答しました

5つ星のうち5の評価

Peter and his team in Albany did a brilliant job unloading all our furniture - they did it with care and expertise. All the team were very friendly and happy and they went above and beyond to be immen... もっと見る

企業が回答しました

5つ星のうち4の評価

Packing was a bit rough with breakages of glass and picture frames from being put in boxes with no wrapping however, pots and pans that wouldn’t break were wrapped - perhaps a little training could be... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 548 Albany Highway, 6330, Milpera, WA, オーストラリア

  • 1300725991

4.8

優良

TrustScore 5段階評価の5

70件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

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4.8

すべてのレビュー

(70)

過去12か月のレビュー数: 269件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Two moves in two years

We moved from Albany to Mandurah just over 2 yrs ago and Grace Removal did the move and we have just moved back to Albany and would only have Albany Grace Removals do the job. Professional, efficient, and these guys just don't stop till the jobs done. This move everything had to go up 2 flights of stairs! The guys just didn't stop. Jamie, Gareth and Dave are the professionals. Gareth is an absolutely top guy, he does not miss detail! Well worth the price. Cannot recommend enough.

2025年1月31日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Monique,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Packing was a bit rough with breakagesDecent Service…

Packing was a bit rough with breakages of glass and picture frames from being put in boxes with no wrapping however, pots and pans that wouldn’t break were wrapped - perhaps a little training could be done. Staff unpacking did a great time but were restricted by time constraints - overall though happy with the service. Company were accommodating to our needs and the crews loading and unloading were friendly and supportive of our requirements

2024年11月22日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Hrlen,

Thank you for taking the time to review our service. We appreciate your feedback.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Excellent experience from beginning to end

Excellent experience from beginning to end. Cannot fault the professionalism of the teams at both ends of our house move. Polite and courteous and so amazingly efficient. Our furniture was all very well protected and so no damage at all. Would highly recommend Grace, the price was well worth the investment.

2024年12月3日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Jan,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. Be sure to let us know if there’s anything we can do to make moving with Grace an even better experience.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Honest reliable professional

Honesty it was worth every cent. Beds etc were disassembled and reassembled on site. Very professional and trustworthy, and then came and collected boxes and paper afterwards. No breakages, no lost items. 10/10

2024年11月20日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Catherine,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Very friendly and efficient

Very friendly and efficient. Made moving a worry free experience.

2024年7月4日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Garry,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Albany team has good customer service…

Albany team has good customer service and communications. Friendly and helpful.

Perth team, can’t say the same, I’m afraid. Delivery weeks late and no communications from them unless I jump up and down. It’s cost me to have this delay and u certainty and I’m not a happy customer any more. I’ve had good dealings with Grace in Albany for years…. Shame the city office can’t learn from their country cousins about how to support customers!

2024年6月8日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Grace,

Thank you for rating us. We appreciate your feedback.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The two men were excellent

The two men were excellent, professional and went the extra mile for us. They took great care of everything and had awesome personalities to go with it.
Excellent service and would absolutely recommend them to everyone thinking of moving.

2024年3月22日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Gerri,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

It was only a small job but the two…

It was only a small job but the two people who came were polite and responsive to our needs on the spot.

2024年2月13日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Michael,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great moving company.

Timely, efficient, and dependable. I have shipped across the pond numerous times with Grace Brothers and have never been disappointed. Highly recommend them.

2023年10月19日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Denise,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Care and patience

Dean Harper and Jaime Keys were patient and careful in their planning and the collection of the furniture and paintings.

2023年7月20日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Tom,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Grace Removals worked with us through…

Grace Removals worked with us through some timing issues of settlement and vacating houses. We appreciated the cooperative effort.

2023年6月28日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Bill,

Thank you for rating us. We appreciate your feedback.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Very professional service

Very professional service - everything was planned and executed well. Thank you.

2023年6月29日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Valued Customer,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Respond quickly to emails.

Respond quickly to emails.
Price very fair in comparison.
Saw it thru to the end in a friendly professional way.
My household effects arrived in good time in the good condition.

2023年4月27日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Sophia,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

I use Grace for my moves.

Everything was as planned and the removal it’s were courteous and professional.

2023年2月16日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Newton,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Easy and stress free move

The Albany crew were great to deal with. They let us know when they would be coming and got on with the job. They were super quick and efficient when packing up our house and delivery on the other end in Perth was seamless and stress free. Would be more than happy to use Grace Albany again if required.

2022年12月18日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Molly,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Would use again from Albany

Grace were great with their communications. The two men, Tom and James from Albany were very profession and thorough. They made sure everything was packed safely and kept me involved in the process the entire time. Would use again.

2023年1月19日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Carissa,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

James Smith

James Smith, Tom, Dean and Gustav attended my uplift in Perth and were amazing. They worked efficiently in the hot weather and long hours.
All of them were polite and friendly and took care with my furniture and household items.

2023年1月8日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Jeanette,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Highly efficient and professional

We received our original schedule to have a prepack day 1, load up day 2 and deliver day 3. Unfortunately, that wouldn't work for us due to a number of reasons. Therefore, I phoned Albany Grace and Dean was extremely helpful and understanding, taking it down to remove and deliver on day 2. The guys arrived day 1 and were extremely professional and efficient. We were very impressed with their care and speed of pre-pack/pre-upload. The next morning, they arrived right on scheduled and had the remaining items that we'd needed overnight uploaded and on the road in under 2 hours. Upon arrival to our new home, they'd picked up a third member of their team and had everything offloaded in about 2 hours. So quick and efficient! They really made our relocation less stressful. Thank you so much, team Albany! Will definitely use again.

2023年1月9日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Tammi,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Above and Beyond

After purchasing a house in Perth and getting approval for a corporate move, l was given a potential date three weeks in the future for a move. I requested an earlier date if possible. The fantastic team at Albany were able to reschedule and said there was an opening the next morning. As you could imagine all 'hell' broke loose preparing for the move.
I was not ready the next morning when James and Tom arrived, but l was so thankful that they were not fazed. They went about their job with humour, care and were so willing to help me get things sorted out. Well done fellas, a credit to the company. Also thanks to the other crew that arrived and pitched in, led by Darryl.
Im now sitting on my back patio in the new house, not fully unpacked but happy that l have arrived.

2023年1月5日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Mark,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

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