Grace Removals Group - Albany レビュー 

70
•
TrustScore 5段階評価の5

4.8

548 Albany Highway, 6330 Milpera, WA, AU

•

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I never expected such good service ever in the past.We are very grateful for every body involved .I will recommend Grade Removal to anyone who wants to relocate anywhere.Good luck for the future guys,... もっと見る

企業が回答しました

5つ星のうち4の評価

Albany team has good customer service and communications. Friendly and helpful. Perth team, can’t say the same, I’m afraid. Delivery weeks late and no communications from them unless I jump up and... もっと見る

企業が回答しました

5つ星のうち5の評価

Peter and his team in Albany did a brilliant job unloading all our furniture - they did it with care and expertise. All the team were very friendly and happy and they went above and beyond to be immen... もっと見る

企業が回答しました

5つ星のうち4の評価

Packing was a bit rough with breakages of glass and picture frames from being put in boxes with no wrapping however, pots and pans that wouldn’t break were wrapped - perhaps a little training could be... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 548 Albany Highway, 6330, Milpera, WA, オーストラリア

  • 1300725991

4.8

優良

TrustScore 5段階評価の5

70件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.8

すべてのレビュー

(70)

過去12か月のレビュー数: 269件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Excellent service as always

Excellent service as always. I’ve used Grace Removals several times and have always found them to be efficient and refreshingly polite and considerate. It’s a pleasant experience dealing with both the management and staff.

2022年12月27日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Stuart,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

careful and simple

Easy to navigate and organise. Great level of care taken with items. Efficient delivery and pick up.

2022年12月14日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Grace,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

They kept in regular contact

They kept in regular contact. The removalist guys were polite and easy to deal with.

2022年12月1日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Renae,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Albany Branch Team

The team at Albany branch were great to deal with. Peter kept us informed about the delay with delivery of our package, due to the flooding over East (nothing to do with Grace). We received a call to advise that the package would be collected from Perth on a Friday and booked us in for delivery on Monday between 8.30 am and 9.30 am.
Michael Rowe and his team arrived as scheduled. Our property is a little tricky when reversing into, however Michael did it with care and skill, despite driving a massive truck.
The guys that delivered our package did it with care. They were friendly and professional.
Thank you for help Grace, Albany Team!

2022年12月4日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Maudie,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Have used Grace three times now

Have used Grace three times now. They are always fast and efficient and on time. The last move I changed the delivery date a few times and that was no problem. A few things broken but that’s to be expected. Insurance will deal with that.

2022年11月22日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Sean,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The people at Grace were a pleasure to…

The people at Grace were a pleasure to deal with. Their service was friendly,fast and efficient.

2022年10月4日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Dan,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Wouldn’t use anyone else !

Grace were professional, helpful and ensured our move went smoothly. From pack up to delivery we knew what was happening along the way. Our walls got damaged in the move which was unavoidable and they were quickly repaired.

2022年10月3日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Kym,

Thank you for your kind words. We appreciate your feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Brilliant personnel. The guys that Grace Bros sent to do the…

The people that Grace Bros sent to do the job were excellent, particularly the man in charge, I’m sorry I forgot their names - but they really went beyond the scope of their duties and were very pleasant and helpful. Only complaint was one piece of damaged furniture which Grace Bros is having professionally repaired for me. Also, one little thing - labelling of contents of boxes could be a little more detailed to make unpacking a bit easier.

2022年10月11日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Camilla,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The team was professional and pleasant…

The team was professional and pleasant to engage with.They were helpful and went above and beyond.

2022年9月9日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Catherine,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Respect and professionalism all the way

I contacted Grace as my son died very suddenly and we needed to move his furniture and belongings interstate very quickly. From the moment we spoke with Jody Byrt in Melbourne we felt confident things were going to work out well. Jody quoted a price and arranged for the furniture to packed and delivered within about 10 days. She was extremely respectful, attentive and answered all our queries easily. The furniture arrived on time nice and early at 9.00am. I was greeted by Danny Brooks, Cody Brooks and Bradley Porteous and honestly, they couldn't have been nicer, more helpful or considerate of the circumstances we all found ourselves in. When they moved the furniture I mentioned how careful they were being and the response was 'well it's someone's person possession and we need to respect this.' With the heavy equipment they volunteered to move it to another location. Not one grumble or complaint, they just kept saying, 'anything you want, we'll do it for you.'
Danny, Cody and Bradly, thank you for making such a hard situation so bearable. I would definitely recommend Grace to anyone as their service goes beyond just professionalism. They care.

2022年9月7日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Chris,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Grace came with a good crew and packed…

Grace came with a good crew and packed our house up in Albany for our move back to Perth. Some went to there storage facility in Albany and some came to PER. 2 years later we have just had the rest of our goods delivered to us in Perth. Everything was well covered and in good condition.Again the guys who delivered our gear were careful and courteous and on time. Well done to Dean and all of his crew in Albany.

2022年9月2日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Simon,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Boys were great

Boys were great, packed everything nicely and delivered it on time and nothing was damaged.

2022年8月25日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Michelle,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Really helped make the journey easier

Really helped make the journey easier. The pick up guys in Denmark were fabulous. Thank you Danny for your care. And Dean for your service and patience.

2022年8月24日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Jana,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Cannot reccommend Grace enough

The movers from Albany office did the uplift in Kojonup
in wet conditions and worked like dogs. So did the lads doing the delivery to our new home in Northampton. They did a great job with no complaint. Just the best.

2022年8月20日
自発的なレビュー
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Sue,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

This company is very professional,from…

This company is very professional,from start to finish i could not fault them.

2022年5月24日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Gail,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Have dealt with the local Grace Bros in…

Have dealt with the local Grace Bros in Albany who are professional,prompt,clean & tidy making my clients happy.
Lovely local family to do business with again thank you.

2021年12月24日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Peter,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Always on time and efficient

Always on time and efficient. I have had some large, awkward and heavy pieces of furniture. Where possible Grace staff take them apart so that staff and the piece of furniture are not damaged or hurt. My recent move involved awkward spaces and my washing machine proved to be a problem. Only experience got the machine into the allocated space. I trust Grace staff. They have the support of an organisation with a lot of experience.

2021年9月17日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Kay,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

We are giving Grace Removals Group…

We are giving Grace Removals Group -Albany a 5 star rating.
Jaime Keys from Grace Removals Albany was very professional and helpful during our quote and the organization of our move from Denmark to Perth.
Jaime's team were efficient, careful, courteous and worked well together and our contents arrived as planned with no problems.
We have no hesitation in recommending Jaime and his Albany team to make your move hassle free.
Sandra and Barry

2021年6月6日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Barry and Sandra,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Excellent service

Great customer service with good price, friendly team and efficient. Would highly recommend.

2021年5月27日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Em,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Piano

Impressed with the consideration given to me when needing my piano moved after another company was a no show. I had a tight time frame and a 12 stair entrance to my house. Grace Bros managed all of the procedure with great problem solving and great care of my piano.

2021年5月4日
Grace Removals Group - Albany ロゴ

Grace Removals Group - Albany からの回答

Dear Nolene,

We’re glad you enjoyed moving with Grace. Thank you for providing us with feedback. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

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