Grace Removals Group - Townsville レビュー 

37
•
TrustScore 5段階評価の4.5

4.7

67-69 Toll Street, 4818 Mount St John, Qld, AU

•

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

The customer service and efficient way they handled my request. I had done the booking sometime in the afternoon and requested them to pick up the luggage next day and it was done first thing in the m... もっと見る

企業が回答しました

5つ星のうち4の評価

The staff were all friendly, informative and patient. I very much appreciated the lack of bad language from all. Apart from the damage to my husband's desk everything was in good condition. However th... もっと見る

企業が回答しました

5つ星のうち5の評価

We have moved with Grace a couple of times and found their services to be friendly, helpful and efficient. I wouldn't hesitate to recommend them or use their services in the future.

企業が回答しました

5つ星のうち4の評価

Maybe contact the customer earlier for up lift and drop off . But on the whole good service and wrapped well although some things can get damaged not the fault of removal company just in transit with... もっと見る

企業が回答しました


企業情報

  1. 引越業者
  2. ・
  3. 物流業
  4. 輸送業

当該企業による記述

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


連絡先

  • 67-69 Toll Street, 4818, Mount St John, Qld, オーストラリア

  • 1300725991

4.7

優良

TrustScore 5段階評価の4.5

37件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(37)

過去12か月のレビュー数: 269件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

They were all very courteous and…

They were all very courteous and professional

2022年9月27日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear John & Bev,

Thank you so much for taking the time to leave us a 5-star review. We really appreciate you being a customer. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち1の評価

Appalling service

Appalling service. Appalling communications. Still waiting 6 weeks later for interstate shipment.

2022年8月19日
自発的なレビュー
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Steven,

Thank you for rating us. It seems that your recent move with Grace is below expectations. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectations. We’ve been able to locate your details in our system and a Grace representative will be in touch with you shortly to follow up.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Acting with Grace

"Grace" acted with integrity and empathy taking me through a fast paced transition and rental relocation in a time of 0.5% rental vacancy rate.
By providing a flexible timeline Grace enabled me to relocate at short notice, without the risk of losing my possessions.
Kind, supportive workers worked with positive attitude to help me move and plan ahead.
Responsible time management ensured I was able to remain calm in a supportive environment.

2022年7月29日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Valued Customer,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Great work

Great work. Very professional. Recommend without any hesitation.

2022年7月2日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Marina,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The proffesional of the Removals

The Communication, professionalism and cost were excellent. The guys doing the loading and unloading were courteous and friendly. The people in administration were also great and the price was competitive. I would recommend to all, to use these guys services.

2022年6月2日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Robert,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

Helpful in organising the removal and…

Helpful in organising the removal and packing of my house to move interstate. The delivery of my items was prompt and the guys did a great job to unpack

2022年5月7日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Casey,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Used Grace Removals twice

Used Grace Removals twice, once for an interstate move and recently for a local move and couldn't be happier. They attend your property for a site visit and quote accurately for the full task and not on a hourly price.

Staff handle our personal belongings with care. Service from start to finish is excellent and very organised and professional.

The move on the day works seamlessly. A little on the expensive end but you know you are in GREAT hands and the move will be completed with full peace of mind and no damages.

Thank you once again to the Team at Grace Removals - we couldn't be happier with the move and thank you for your expertise

2022年4月10日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Liv,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Dave in Townsville was quick to help us…

Dave in Townsville was quick to help us get organised and the team he sent out were very friendly and helpful.

2022年3月4日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Sharon & Wayne,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Grace helped me relocate the content my one bedroom unit

Grace helped me relocate the contents of my one bedroom unit from Townsville to Adelaide. The entire process ran smoothly, despite the pandemic, and Grace were a pleasure to deal with. I would definitely use them again.

2022年1月20日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Craig,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Thank you

Everything was great from grace. From pick up to drop off everything went smoothly!

2022年1月10日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Kyle,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Friendly staff & workers

Friendly staff & workers, Grace are well organised starting from day one with my quote and the pick up was smooth and quick and drop off was also smooth and quick.
Nothing was damaged and the workers were very helpful with the placement of my furniture.

Thank you.

2021年12月17日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Andrew,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Nathan is a Legend

Nathan our Removalist IS a legend…he packed 2 containers and moved us from Magnetic Island and then 2 weeks later unpacked the containers into our new home….I highly recommend him…moving is stressful however Nathan made it feel like it was a walk in the park…and not one breakage

2021年8月21日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Mya,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

5つ星のうち4の評価

We did get quoted for our electric golf…

We did get quoted for our electric golf buggy but ended up towing it ourselves but got no discount

2021年8月20日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Colleen,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

We always use Grace

We always use Grace for all of our moves!

They have great teams and Nathan always works hard to make sure everything goes to plan!

Thank you
Nathan and Adrian

2021年7月26日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Jeffrey,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

The price and service is great.

The price and service is great as I have had to use them twice this year.
I had to move from Canberra up to Townsville. Then after a couple months my situation changed then I had move down to Sydney.
They even arranged the transport for my 3 cats and having them looked after for a few days as I drove 2500KM+ to my new address.
All the staff are very friendly and professional taking great care of all my belongings with good customer service provided.
I was looking to hire a small truck and do it myself but that would have cost me 3 times as much for the hiring of one.
I would recommend Grace Removals Group to anybody for their moving needs.

2021年7月17日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Adrian,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

We were very impressed with Nathan &…

We were very impressed with Nathan & Adrian their promptness, cheerfulness and professionalism and nothing was too much trouble.

2021年6月12日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Barry,

Thank you for your kind words. We hope you’re enjoying and settling in to your new home.

Kind regards,
Grace Customer Service

5つ星のうち5の評価

Good.

Came out to inspect my stuff to determine packing volume.
Movers were professional and friendly. Move went as smoothly as might be hoped. Not the cheapest option, nor the most expensive.
Would use again.

2020年12月4日
Grace Removals Group - Townsville ロゴ

Grace Removals Group - Townsville からの回答

Dear Dan,

Thank you for using Grace. We’re glad you enjoyed your experience and wish you all the best in your new home.

Kind regards,
Grace Customer Service

Trustpilot エクスペリエンス

Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。

プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。

Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。

よいレビューを書くための8つのヒントをご覧ください。

確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。

レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。

詳細情報