Gracejesslondon レビュー 9

Scam website. Incorrect size delivered and now being told in order to return I have to pay postage (to an address in China, not addressed to Grace & Jess), even though website states there is no cost to the customer for defective/incorrect products.

I had ordered a dress for £42. It arrived, looked nothing like the photo - the quality was TERRIBLE and did not have the same structure as the images online.
I requested to return, and was told I would have to pay shipping costs - initially I did not have an issue with this. However, I was informed that I would have to return the item to China, which would obviously cost a lot from the UK. I don’t think it is very obvious that this is the case, considering London is in the name of the company and the warehouse address on their website is in London! Be aware when purchasing from here as the quality of items is not reflected in price, and when you receive the item and realise this you will have to pay a fortune to return, when it is not your fault!

Scam website - fake address

Cannot receive returns documentation and information from this company, despite contacting it several times.
The 'customer services' telephone number on the website does not work. In online chat the company appears to have changed its name to Jessie and James London. I cannot afford to lose the money paid for a garment that is far too small. A response from the company would be deeply appreciated and is much needed.

Despite the name and company address online, this is not a london-based business. Only when I had placed my order and paid, did I discover by the tracking link that my goods were being dispatched from China. My order has not moved for several days according to their tracking system. I am so annoyed that I did not check Trustpilot first in this instance!

Thanks for the good service and great clothing👍
Ill be back!

Great Customer Service :)

Fast delivery good product!!!!!!!