GrangePrint.com レビュー 

277
TrustScore 5段階評価の2.5

2.6

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5つ星のうち5の評価

Look NO further!! This is a GREAT printing company for canvases. 💯 Everytime on multiple different styles of canvas prints ordered. Have also dealt with customer services and found their assistant ex... もっと見る

5つ星のうち1の評価

Placed a canvas order on 27 April, almost 3 months ago at the time of writing. Warnings of COVID related delays on their website did not suggest it would be this long and still no sign. Poor communica... もっと見る

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5つ星のうち1の評価

Got a deal through Groupon, ordered on 7th July 2020 and still not received my order. I’ve emailed twice for an update and got same response. On my order status it just says COVID-19 June update. I un... もっと見る

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5つ星のうち1の評価

ordered the canvas print and paid for delivery just to receive delivery to a matalan without asking. When you charging nearly a tenner for that, you should at least ask your clients if thats ok to do... もっと見る

企業が回答しました

企業情報

  1. 写真現像サービス

さまざまな外部ソースから提供された情報

Beautiful Personalised Products We're specialists in personalised canvases, printed products and gifts.


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2.6

期待以下

TrustScore 5段階評価の2.5

277件のレビュー

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2.6

すべてのレビュー

(277)

過去12か月のレビュー数: 2

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5つ星のうち5の評価

Great customer service

I was really pleased with my canvas. I did have to wait longer than normal but understandable in the circumstances at the moment, and not any fault of yours but then Hermes the delivery company lost my parcel on route but you sorted the situation out very promptly thank you.
I have to say the customer communication has been fantastic particularly with Ashton and therefore I would buy again from you. Thank you.

2020年6月15日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Kay
Thank you for your patience and understanding in these challenging times.
We really appreciate this.
Many thanks for shopping with us. The GP Team.

5つ星のうち5の評価

Great canvases very happy with them

Great canvases very happy with them. Worth the wait. Hopefully these mad times will be over soon and companies can get back to some normality. Thank you for working hard during this time and producing quality prints.

2020年6月13日
自発的なレビュー
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GrangePrint.com からの回答

Hi Angela
Thank you for this lovely feedback. We really appreciate your patience during these uncertain times.
So glad you love your prints!
Many thanks for shopping with us. The GP Team.

5つ星のうち5の評価

Awesome 👍

In these times when businesses are struggling patience is key. We are glad to have gotten our canvas it was worth the wait, it’s not easy to loose track and not realise that so thank you.
Pic was great looks amazing on the wall

2020年6月11日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Sean
Thank you for your patience and understanding in these challenging times.
We really appreciate this.
Many thanks for shopping with us. The GP Team.

5つ星のうち4の評価

My pictures are lovely I’m very happy…

My pictures are lovely I’m very happy with them I waited a very long time defo worth the wait.. I can understand with the present times a delay is to be expected I was kept up to date on this via email good service all round

2020年6月11日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Charmaine
Thank you for taking the time to write this lovely feedback!
We really appreciate it.
Many thanks for shopping with us. The GP Team.

5つ星のうち1の評価

Poor service.

I am trying to be understanding due to the situation. However I made my order at the beginning of May and still not received. I can not get in touch to find out what is going on.
If they knew they were having these problems why continue to take orders?
Will not be using them again.
Ordered with another company and received within a week.

2020年6月10日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Sasha. Your order is due to go out anytime. We are about a week overdue with orders which we have been upfront about at the time of ordering. Please email at jemma@grangeprint.com so I can look into this for you.

5つ星のうち5の評価

I would highly recommend Grange print…

I would highly recommend Grange print considering the shortage of staff due to the Covid-19. The customer service was fantastic and very professional and the quality of print was excellent too.
I would definitely will be ordering from them again!

2020年6月4日
自発的なレビュー
5つ星のうち1の評価

I never leave a bad review but I’m…

I never leave a bad review but I’m disappointed how my orders have been dealt. I made 2 separate orders, one on 26/04 and one on 30/04. The first order I made was meant to be a Father’s Day gift, therefore I made an early order for it to come on time/ giving plenty of time ready for Father’s Day. However after conversing with customer service via email can’t tell me anything about my order being despatched and seems like I won’t be getting my order anytime soon. I understand the current situation but if there aren’t staff available why are you still taking orders? There’s advertisement for Father’s Day gifts on the website, however it seems people won’t be getting those orders for Father’s Day. I’ve asked for refunds. Utterly disappointed with the service i have paid for and customer service will not help. Won’t shop here again.

2020年6月3日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Stacey. As per all the information on the website, we do have staff in but they are less in number in order to maintain social distancing. We are taking orders with a longer lead time as per all the information on the website. Please email your order iD to jemma@grangeprint.com so I can ensure your father receives his gifts.

5つ星のうち1の評価

I ordered a print through Groupon

I ordered a print through Groupon, got the voucher 30/03/20, and ordered from Grangeprint, on 01/04/20 it was all ready for printing etc.
On 22/05/20 I sent a reminder, considering the current terrible situation, I gave a bit of extra time, part of that reply on 25/05/20 was: 'We cannot give you a specific time it will go out.'
So after 2 months, that was the reply, trump that, I wish hadn't bothered in the first place, I have got other priorities.
Ed

2020年5月28日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi. I am so sorry you have experienced delays due to Covid-19. I have asked the team to locate your order and ensure it goes out in the next day or so. If you would like to contact me at jemma@grangeprint.com I can explain further and certainly ensure this is put right. We have been working in very challenging times trying to keep customers happy and keep staff safe.

5つ星のうち5の評価

Recieved my order yesterday yes it's…

Recieved my order yesterday yes it's taken a month since ordering but with whats going on at the minute I expected a delay, all these people moaning about it taking so long what else did u expect I think they have done and are doing all they can a canvas is not exactly an essential is it, at least your order will arrive in good quality just cant please some people! Well I'm so pleased with my order well worth the wait brilliant quality thankyou! 🙂

2020年5月28日
自発的なレビュー
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GrangePrint.com からの回答

Hi Katie
Thank you for taking the time out of your day to write such lovely feedback.
We really appreciate your patience and co-operation during these un certain times.
On behalf of all the GP team we thank you for your custom and are very pleased that you are happy with your received product.

5つ星のうち1の評価

Don’t bother.. you’ll be waiting!

I ordered on the 24th of April and the frame was processed a few days later. I am still waiting for it to arrive, I paid lots of money for a large print and I know times have been hard recently hence ordering it in plenty of time but this is ridiculous! It was a birthday gift and I am still waiting despite the 50th birthday being ruined! I have emailed for an update through their website contact but not had a reply from that either. So currently in limbo!

2020年5月27日
自発的なレビュー
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GrangePrint.com からの回答

Hi Charlotte. Please email jemma@grangeprint.com and I will personally ensure your order goes out. We have had a message on our homepage since March advising of the delays due to COVID-19. Keeping our staff, customers and wider community safe has to be our priority. We are working and dispatching as fast as we can. We have been sending updates out to customers and on our social media.

5つ星のうち3の評価

Good quality, slow production.

I have decided to edit my original review after receiving my prints and canvases today. I originally gave the company one star as I placed my order on the 24th April and had still not received my items one month later. After many email conversations this week with the company and my one star review, I received my order today and I have to say I am impressed with the quality of the products so have decided to change my review to 3 stars which is a shame as it would have been 5 would the production time been less or the communication been better. I understand that times are difficult at the moment but if you are unable to produce your products within a timely manner then put new orders on hold until you are able to catch up. Even explaining at the point of purchase that orders will be at least a month at the moment and not just “longer than expected” as per your website would then give customers accurate expectations.

In summary because of the quality I would order again but I would now know not to order the product for a special occasion incase of delays.

2020年5月26日
自発的なレビュー
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GrangePrint.com からの回答

Hi Shelley. I am sorry you have not been able to get through on the phone. Our offices are closed to keep staff safe during the COVID-19 pandemic. Contact is via email. I know we have replied to you and advised you we will chase and expedite your order. We are working in very difficult times and trying to balance ensuring orders go out as fast as we can in line with Government ruling to ensure staff, customers and our community remain safe. The delays are not the norm and certainly not something we would ever want. I will inbox you also.

5つ星のうち5の評価

Would defo use again my canvas arrived…

Would defo use again my canvas arrived and when I opened it I cried was that overcome with the quality. Would recommend to all friend and family. Thank you so much

2020年5月20日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Jane

Thank you for taking the time to post this lovely feedback.

We are so glad you are happy with your order.

Thank you for your custom The GP Team.

5つ星のうち4の評価

Print quality was good

Print quality was good. I chose the wrong size print but would definitely use them again.

2020年5月7日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Thank you for this lovely feedback.

Thank you for your custom and hope you will shop with us again

5つ星のうち5の評価

very pleased....better than…

very pleased....better than expected....delivery by next day courier to..
impressed!

2020年5月7日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Thank you for this lovely feedback.

Thank you for your custom and hope you will shop with us again

5つ星のうち1の評価

If I could give them zero

If I could give them zero I would.

I order at the end of about the 23rd of March. Today I have just had notification that my canvas has been shipped.

I have ordered other bespoke goods which have arrived in good time.

8 weeks for a canvas which weeks ago they told me was printed. It was the framing that was the delay. I am not sure how long it takes to staple canvas to wood. But 8 weeks is completely unacceptable.

They think because they have emailed to say there was a delay that 8 weeks is acceptable. This was a gift for my mother’s birthday on the 8th of April. She is classed as vulnerable she hasn’t seen her grandchildren now since the start of March. The canvas was of all of us to let her know we love her.

Lockdown will be over before the canvas arrives.

2020年5月6日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Helen. Please email at jemma@grangeprint.com as I would like to ensure we put this right for you.

5つ星のうち5の評価

would definitely recommend!

Had a few things from there ranging from BIG canvases to small canvases and fridge magnets, haven’t received the magnets yet so can’t comment on those but the canvases have all been stunning can’t recommend them enough Honestly the quality has been astounding and the cost of the products aren’t to bad either considering the time that goes into making them and the high quality product you receive! Definitely would recommend!

2020年5月6日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Chantele-Lacey

Thank you for the feedback we really appreciate this.

We are delighted that you love your orders from us.

The GP Team

5つ星のうち5の評価

Excellent service even in the current…

Excellent service even in the current climate .. I knew the quality of my image was poor but still asked for it to be printed ... an amazing job .. bringing back happy memories of much beloved pets .. would highly recommend their service.

2020年5月6日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Anthony
Thank you for this lovely feedback.
we love that we could bring back happy memories for you.

The GP Team

5つ星のうち5の評価

Such a BRILLIANT job

I am so pleased with my print. To me the quality is outstanding. The company kept me well informed throughout the whole process from start to finish, even though they went on skeleton staffing levels because of COVID- 19. I would recommend Grangeprint.com to anyone that is looking to have this sort of thing done. Brilliant and fantastic company and service.

2020年5月5日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Paul
Thanks for your feedback. 
We really appreciate it.
Many thanks for shopping with us. The GP Team.
 

5つ星のうち5の評価

Absolutely brilliant canvases

Absolutely brilliant canvases, have ordered a few times and they are the best quality I have had, will definitely use again. Great communication and friendly staff

2020年5月3日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Virginia
Thanks for your feedback. 
We really appreciate it.
Many thanks for shopping with us. The GP Team.
 

5つ星のうち5の評価

Love this company

Love this company. Always receive quality products.

2020年5月2日
自発的なレビュー
GrangePrint.com ロゴ

GrangePrint.com からの回答

Hi Jo
Thanks for your feedback. 
We really appreciate it.
Many thanks for shopping with us. The GP Team.
 

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