From initial enquiry to full completion, this company is brilliant. They were helpful, explained everything in simple terms that even I could understand! Jamie and Josh were efficient hard-working po... もっと見る
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I had Grant Store install an air source heat pump, solar panels and batteries (call me Greta) earlier this year. Grant Store made multiple amendments to the quotes and were able to offer adv... もっと見る
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After the very competent and friendly survey by Dan and agreeing to a competitive pricing with Deane, I had my Worcester Bosch ASHP installation last month in August. The installers arrived early at... もっと見る
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This is my second review for Grant Store as they organised the installation of our solar panel and battery system earlier this year. We were so happy with this that were returned for installation... もっと見る
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企業情報
Grant Store Ltd (GSL) - Solar & ASHP Installer について
当該企業による記述
Grant Store Ltd (GSL) is a Trustmark-registered energy efficiency provider, specialising in renewable energy solutions across the UK. Since 2017, we have helped homeowners, businesses, and social housing providers reduce energy costs and carbon footprints through high-quality, tailored installations.
Our Services
- Solar PV & Battery Storage – Harness solar energy for long-term savings.
- Air Source Heat Pumps – Reduce heating costs with renewable technology.
- Insulation & Heating – Improve efficiency with loft, solid wall, and room in roof insulation.
With over 100 skilled professionals, we manage projects from consultation to installation, ensuring compliance and excellence at every stage.
連絡先
Units 20 &21 Cinnamon Brow Business Park, WN2 2PR, Wigan, 英国
- 01942 918844
- info@grant-store.com
- grant-store.com
4.7
優良
1228件のレビュー
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Exellent workmanship start to Finnish…
Exellent workmanship start to Finnish very friendly polite
Thoughtful to needs during works process absolute professional mr Kenny Hughes
5+ a credit to his employer a big thank you Kenny
Regards
2025年7月9日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you so much for your wonderful feedback!
We're thrilled to hear about your positive experience and that Kenny provided such excellent workmanship from start to finish. His professionalism, friendliness, and attention to your needs truly reflect the standards we aim to uphold. We’ll be sure to pass along your kind words—he’ll be delighted to know he made such a strong impression.
Thank you once again, and please don’t hesitate to reach out if we can assist you further.
Sarah ~ GSL Aftercare Team
Excellent all round service
Excellent all round service. Many thanks to John who inspected all the work which had been carried out, adjusted heating settings etc.and explained how everything worked.
2025年7月3日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind review! We're glad to hear John provided thorough support and clear explanations. It’s great to know you were happy with the service. If you need anything further, we're here to help!
Sarah ~ GSL Aftercare Team
Daniel Hartley is an…
Daniel Hartley is an understanding,thorough Surveyer! Talked me through the process of having the Heat Pump and the Boiler in situ. How it will help my health problems and disability issues. Thank you for your valuable advice
2025年7月7日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your lovely feedback! We're so pleased to hear that Daniel Hartley provided such thorough and compassionate support during your survey. It's wonderful to know he took the time to walk you through the heat pump and boiler setup, especially in relation to your health and accessibility needs.
Your kind words will mean a lot to Daniel and the team — thank you for sharing them!
Sarah ~ GSL Aftercare Team
Joiner made a really good job…
Joiner made a really good job closing and plastering hole and wall. Kenny Huges was wonderful and kept me informed every step of the process he cleaned afterwards and even washed the patio when plaster power got on it
2025年7月4日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you so much for your kind words! We're thrilled to hear you were pleased with the joinery and plastering work. It's great to know Kenny Hughes kept you well-informed throughout, and went the extra mile to clean up — even washing the patio!
We'll be sure to share your feedback with Kenny and the team. It means a lot to us.
Sarah ~ GSL Aftercare Team
Craftsman’s job expertly done by Simon…
Craftsman’s job expertly done by Simon Harrington
2025年7月1日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
We're absolutely delighted to hear that you were pleased with the work carried out by Simon Harrington. It's always rewarding to know when one of our team members has made such a positive impression through their craftsmanship and dedication.
Sarah ~ GSL Aftercare Team
excellent job…
Kenny Hughes did an excellent job putting up a stud partition and door to box in my new system and making good part of the ceiling next to the roof hatch. Kenny was very polite, friendly and professional. Thank you
2025年6月2日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind words! We’re so pleased to hear that Kenny Hughes delivered excellent work on the stud partition and ceiling, and that his professionalism and friendly manner made a positive impression.
We’ll be sure to pass along your appreciation to Kenny. Thanks again for your feedback!
Sarah ~ GSL Aftercare Team
Solar Panel installation
Excellent service at all stages in the installation, with frequent visits to check that everything is working correctly. All transfer documents and warranties have been received. Final visit today from Matt Cunningham, his second visit. Everything is working well. I am recommending GSL to my neighbours. Thank you very much.
2025年6月27日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind feedback! We're thrilled to hear that the installation process went smoothly and that Matt Cunningham provided excellent support during his visits.
It's great to know everything is working well and that you've received all your documents. We truly appreciate your recommendation to your neighbours—it means a lot!
Sarah ~ GSL Aftercare Team
Solar Panels - A very protracted and error strewn experience
The installation by Grant Store Ltd was completed many months after my initial application via Solar Together.
The survey and proposal was sorted out promptly and I was surprised to be told that 12 panels would fit on my roof rather than the 10 I had expected. I agreed to a 12 panel system fitted on 3 separate roof aspects. This included a 5kWh inverter, a 10kWh battery and emergency power supply to give us power in the event of mains failures (which I consider a growing risk due the Government energy policy). This was in November 2024.
The recommended system needed to be approved by the Distribution Network Operator (DNO) because of the size of the inverter.
I enquired about the status of the approval several times subsequently and in May 2025 I was informed that the DNO would approve the installation but limit the export to 2kW. It was subsequently suggested that if I would have a 3.7kW inverter I would not need approval from the DNO and that the installation could be started almost immediately with no limit on the export. I agreed to this change and paid my deposit, some 6 months after the original proposal.
As an aside here, I am baffled why this option was not offered in the first place as the 5kW inverter was overspecified for my installation and was the primary cause of the delay..
The installation was scheduled quickly, but the scaffolders arrived a day late and delayed the other trades. The panel installers turned up and on surveying the roof from the scaffold announced that they could not fit 12 panels and would only be able to fit 10 (the number I originally thought was the maximum!). So on two of the roof aspects they fitted four instead of 6 panels.
When they went to fit the final 6 panels they were unable to because the scaffolding didn’t extend far enough.
The electricians agreed to work whilst the four panels were being installed, fitted the inverter, battery and associated switchgear on an outside wall, did all the internal wiring and commissioned the 4 fitted panels, so we eventually had 40% of the planned output on the day we expected to have the full system.
I was given some handover documents by the electricians. I read through this and discovered that despite all our previous conversation, they had fitted a 5kW inverter, not the 3.7 one we had agreed!
Another week or so later the scaffolders turned up and fitted the extra platform in less than an hour. A few days after that the extra panels were fitted to the roof and the system was fully commissioned. I reminded them about the inverter and a few days later the electricians turned up again to swap inverters.
Almost immediately the invoice for the balance was emailed demanding effectively next day payment.
However the invoice was for the original 12 panel system with 5kW inverter!
They promptly corrected and replaced this and I paid up quickly, and then waited for the DNO to sign off the installation.’
A few days later I was contacted by Grant Store for my electricity meter number. Apparently the number taken during the survey was incorrect. To their credit the DNO reacted quickly this time and I am now in possession of system which actually works very well.
My electricity supplier OVO then processed the SEG payment in just over a day.
It has been a protracted exercise riddled with errors throughout. I should say that I found all the tradesmen (all sub-contractors to Grant Store}were hard working, very courteous and skilled despite being sent on wild goose chases that must have wasted their time.
All Grant Store’s telephone staff were extremely pleasant and helpful; I spoke to them a lot because I had to keep ringing to chase them up. All these hard-working people seem to have been let down by what, as a previous business owner, I would class as very poor planning and administration, with apparently no slack built into their schedules and the tradesmen having to accommodate this, I guess at their cost.
It is a shame that what should have been a quick and easy installation was dragged out for so long, because their prices through the Solar Together scheme and the recommendation from my local authority were the reason I took this route in the first place.
2025年6月25日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your detailed and thoughtful review. We truly appreciate you taking the time to share your experience, and we’re sorry to hear about the delays and challenges you encountered throughout the process.
We sincerely apologise for the administrative delays, particularly around the DNO approval and communication. While we always aim to deliver a smooth and timely experience, we recognise that our planning and coordination in your case did not meet expectations. Your persistence and patience in following up were greatly appreciated.
The initial system design included a larger inverter to ensure the setup was as robust and future-proof as possible. Unfortunately, this configuration required DNO approval, which was not granted in full. As soon as this became clear, we worked to offer you a compliant alternative that would allow us to move forward without unnecessary further delay. We regret the inconvenience this change caused and appreciate your flexibility in accepting the revised system.
It’s also regrettable that changes were made on the installation day regarding the panel count. We strive to avoid on-site revisions wherever possible through detailed pre-installation assessments, and we understand how disappointing it must have been to lose two panels from the planned layout. While these adjustments were necessary due to unforeseen physical constraints, we recognise the inconvenience caused.
That said, we’re glad to hear that the system is now fully operational and performing well, and we truly appreciate your kind words about the tradespeople and our customer service team. Your feedback is extremely valuable and will be used to improve our processes moving forward.
Sarah ~ GSL Aftercare Team
Had David(heating engineer) at our…
Had David Joyce (heating engineer) at our property today in Lancaster and very knowledgeable and friendly. All questions answered and very efficient. Top bloke 👍
2025年6月26日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind words! We're so pleased to hear that David Joyce provided such knowledgeable, friendly, and efficient service during his visit to your Lancaster property. We’ll be sure to pass on your praise—he’ll really appreciate it!
Sarah ~ GSL Aftercare Team
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your lovely review!
We're so glad to hear you found our team helpful, polite, and that the job was completed to a high standard. Your kind words mean a lot to us, and we truly appreciate your feedback.
Sarah ~ GSL Aftercare Team
we had Liam the Electrician today to…
we had Liam the Electrician today to complete the central heating fitting.
He was here early and completed the electrical work quickly and efficiently. He was very polite and friendly and certainly knew what he was doing!
He was a pleasure to have in our home and is a credit to himself and your company
(p.s. he explained about no thermostat on the radiator in the hall because the main thermostat is there....silly us!!!)
Regards
Mick and Linda Cook
It has been a pleasure to deal with you all. Thanks once again
2025年6月20日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your wonderful review!
We're so pleased to hear that Liam made such a great impression—his professionalism, friendliness, and expertise are exactly what we strive for. We'll be sure to pass along your kind words to him.
Sarah ~ GSL Aftercare Team
Excellent service for solar battery installation
Excellent service from the survey through to installation of a solar battery and inverter.
GSL were easy to contact and very responsive to questions.
2025年6月10日
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind review! We’re so pleased to hear that you received excellent service throughout your solar battery and inverter installation.
It’s great to know our team was easy to reach and responsive to your questions—clear communication is something we take pride in. We truly appreciate your support!
Sarah ~ GSL Aftercare Team
Good clean workmanship very satisfied…
Good clean workmanship very satisfied with experience
Matt Cunningham
2025年6月16日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind feedback! We're so pleased to hear you were satisfied with the workmanship and overall experience. It’s always our goal to deliver clean, high-quality service, and your satisfaction means a lot to us.
Sarah ~ GSL Aftercare Team
Smooth Solar and Battery Installation
The installation of my Solar Panels and Battery Storage with GSL went very smoothly. From initial survey to scaffolding removal the process and communication was excellent and any of my questions dealt with promptly. Many Thanks GSL!
2025年5月15日
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for sharing your experience! We’re thrilled to hear your solar panel and battery storage installation went smoothly and that our team kept communication clear and responsive throughout.
It’s great to know your questions were promptly addressed—we always aim to make the process as seamless as possible. We truly appreciate your kind words and support.
Sarah ~ GSL Aftercare Team
Amazing job by Grant Store
Amazing job by Grant Store. Special thanks to Daniel the surveyor, Savannah, Kayleigh, Gemma and their team who worked so hard to get the paperwork right, Sam who coordinated the work, Ryan and Rhys for loft insulation and Saul Elliott and Ethan for the boiler and radiators. All were professional, friendly and efficient. Excellent service. Thank you
2025年6月13日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind words and for recognizing so many of our team members by name—Daniel, Savannah, Kayleigh, Gemma, Ryan, Rhys, Saul, Elliot and Ethan will be thrilled to hear your feedback!
We’re so pleased you found our service professional, friendly, and efficient. It was a pleasure assisting you, and we're here if you need anything in the future.
Sarah ~ GSL Aftercare Team
Credit to the company
What a pleasure it was to deal with Grant Store Ltd, fitted a new central heating system quickly and efficiently and even had a Henry hoover in hand to clean up after themselves
Insulation fitted by Ryan Fowler and Rhys Jay again quickly and efficiently
All a credit to the company
2025年5月23日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind review! We're so pleased to hear you had a great experience with the installation of your central heating system—and that our team left your home clean and tidy, Henry hoover in hand!
We truly appreciate you mentioning Ryan Fowler and Rhys Jay. Their dedication and efficiency are a real asset to our team, and we’ll be sure to pass along your kind words.
Sarah ~ GSL Aftercare Team
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your kind words! We’re so glad to hear the two lads who completed your electrical work did a great job. Your feedback means a lot, and we’ll make sure it reaches the team.
Sarah ~ GSL Aftercare Team
Hive fitting.5*
Had the pleasure of having 2 electricians come today to fit my Hive.
Very professional,respectful and informative. Nothing was too much trouble , went above and beyond.
Thankyou Liam and Josh,5*
2025年6月11日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your wonderful feedback! We’re so pleased to hear that Liam and Josh provided such professional, respectful, and informative service while fitting your Hive.
It’s great to know they went above and beyond to ensure everything was done to the highest standard. We’ll be sure to pass along your kind words—they’ll be thrilled to hear them!
Sarah ~ GSL Aftercare Team
Heat pump and solar installation
A few problem arose after the installation of Heat pump at the end of April. Expertly corrected by Jamie. Kenny Hughes did an excellent job boxing in some pipes. I have telephoned the office recently and spoken to Ella Gorner and she has been most charming and helpful.
2025年6月9日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your thoughtful review. We’re glad to hear that although a few issues arose after your heat pump installation, they were resolved promptly and professionally.
It’s wonderful to know that Jamie expertly handled the corrections, Kenny did a great job boxing in the pipes, and Ella provided friendly and helpful support over the phone. We’re proud to have such dedicated team members, and your recognition means a great deal to us all.
Please don’t hesitate to reach out if there’s anything more we can assist you with.
Sarah ~ GSL Aftercare Team
New boiler
Elliot, sol and Henry absolutely brilliant. They went above and beyond. Excellent work and service.
2025年6月11日
自発的なレビュー
Grant Store Ltd (GSL) - Solar & ASHP Installer からの回答
Thank you for your wonderful feedback! We're thrilled to hear that Elliot, Saul, and Henry went above and beyond. Your kind words mean a lot, and we’ll be sure to share them with the team.
Sarah ~ GSL Aftercare Team
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