Delivery was fast. Followed instructions and went on holiday. On return 7 days later very disappointed with results. Clay soil grass seed had hardly germinated despite the September rain and warmth... ãã£ãšèŠã
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I recently ordered some wildflower mix and some grass seed. Although there was an admin problem, with an incorrect address - possibly my error anyway, the seed was delayed in arriving. Tom, in... ãã£ãšèŠã
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I contacted Customer service to enquire about specialist seed and was given good advice. As order was just before Christmas I asked for delviery to be delayed until after 5th Jan. Seed was delivered... ãã£ãšèŠã
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We ordered grass seed online and had a fantastic experience. I asked if it could be delivered the next morning, and the team made it happen without any issues. Excellent service, quick delivery, and a... ãã£ãšèŠã
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Premium grass seed for lawns, landscaping and paddocks â expertly selected for UK conditions. Our certified mixtures are designed to deliver reliable, high-quality results, using only proven varieties that perform. Backed by expert advice, fair prices and dependable service, weâre here to help you get the best from your grass seed, every time.
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Perkins Road, IP30 9ND, Bury St Edmunds, è±åœ
- 0800 059 9918
- contact@grassseedonline.co.uk
- grassseedonline.co.uk
4.6
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Product information was excellent; poor delivery
Product information was excellent; the product was ordered just after the cut-off for next day deliver, so should have arrived on the second day after order, but the delivery came 3 days later; the sack of seed had been dropped by front door, rather than placed, so the parcel was bent like a triangle and the cardboard packaging was broken.
2026幎3æ31æ¥
Grass Seed Online ããã®åç
Thank you for taking the time to leave your feedback â weâre really pleased to hear that you found the product information helpful.
That said, Iâm very sorry to hear about your delivery experience. The delay and the condition your order arrived in is clearly not the standard we expect, and I completely understand how frustrating that must have been.
While your parcel did leave us on time, itâs clear the courier has let us both down on this occasion. Weâll be raising this with them directly to help prevent it happening again.
If the condition of the packaging has affected the seed in any way, please do let us know â weâll be more than happy to put that right for you.
Thanks again for your feedback and for bringing this to our attention.
Kind regards,
The GSO Team
Delivery very poor, or will it be delivered
Well unfortunately the next day delivery, on this occasion is a joke.
Or youâre using a very poor distributor!
My order was down for delivery 1/4/26, I saw the delivery vehicle on the track my order with in a couple of miles or so I thought.
Then delivery update for 2/4/26, I see the vehicle again within a mile or our home.
Again no delivery, Iâm thinking what a joke.
Now I have a delivery date of Saturday the 4/4/26 so letâs see what happens, Iâm sure the seed I ordered will need cutting before I plant it.
Iâm not impressed.
2026幎3æ31æ¥
Grass Seed Online ããã®åç
We completely understand your frustration, especially after seeing the driver so close on multiple occasions and then having the delivery pushed back. Thatâs not the experience we want for any of our customers. From our side, the order was dispatched on time and we did everything we could to chase this with the courier and keep you updated throughout. We even re-sent your order and booked it on a Saturday delivery to ensure you received it over the Easter bank holiday. However,we understand this doesnât make it any less disappointing for you.
Weâve fed this back to the courier as this clearly isnât the level of service expected, and weâll continue to push for improvements to avoid this happening again.
We really appreciate your patience while we worked to get this resolved, and weâre sorry the experience has left you feeling this way.
If thereâs anything further we can do to help now your order has arrived, please donât hesitate to get in touch.
Grass Seed Online ããã®åç
Thank you for your kind review! Weâre really pleased to hear that your order arrived quickly and in good condition.
We appreciate you taking the time to share your feedback and hope youâre happy with the results once you get growing.
Grass Seed Online ããã®åç
Thank you for your positive feedback on our Grass Seed! We're pleased to hear that you had a great experience with our product and our service.
A very happy customer
I recently ordered some wildflower mix and some grass seed.
Although there was an admin problem, with an incorrect address - possibly my error anyway, the seed was delayed in arriving.
Tom, in customer services, soon found the problem and made a very generous compensation offer to make up for the inconvenience.
In life, mistakes will always happen, but rather than wasting time/energy pointing fingers, Tom sensibly found a solution and rectified it.
With quality after service like this, I would not hesitate recommending Grass seed online to others.
A pleasure doing business with you.
2026幎2æ23æ¥
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Grass Seed Online ããã®åç
Thank you for the kind feedback. Weâre really pleased to hear youâre happy with both the seed and the service. Delighted that Tom was able to get things sorted quickly for you. We truly appreciate the recommendation and look forward to helping again in the future.
Excellent service
Arrived extremely promptly well packaged, I plan to sow the grass seed in March so I'll see the results then. Very easy to order, excellent service.
2026幎2æ12æ¥
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Grass Seed Online ããã®åç
Thank you for the great feedback. Weâre pleased to hear your order arrived quickly and that the process was easy. Best of luck with the sowing in March - we're confident you'll see excellent results!
Grass Seed Online ããã®åç
Thank you for the feedback. Weâre glad you found the service efficient and appreciate you taking the time to leave a review.
Grass Seed Online ããã®åç
Thank you for the feedback. Weâre glad you found the service efficient and appreciate you taking the time to leave a review.
Good communication and delivery
Good communication and delivery. Unable to give growing details as the grass will be used in the spring!
2026幎2æ2æ¥
Grass Seed Online ããã®åç
Thank you for the feedback. Weâre glad to hear the communication and delivery met expectations. Best of luck with the sowing in spring â we hope the results are just as good!
Grass Seed Online ããã®åç
Thank you for the review. Weâre pleased everything arrived as promised and really appreciate you taking the time to share your feedback.
Very fast delivery and good price too
2026幎1æ29æ¥
Grass Seed Online ããã®åç
Thank you for the feedback. Weâre glad to hear your order arrived quickly and that you found the price good value. We really appreciate you taking the time to leave a review.
Very easy to order
Very easy to order, Next day delivery delivered on time, what more could you ask for!!
2026幎1æ29æ¥
Grass Seed Online ããã®åç
Thank you for the great feedback. Weâre really pleased to hear the ordering process was easy and that your delivery arrived right on time. We appreciate you choosing Grass Seed Online!
Great Customer Service
I contacted Customer service to enquire about specialist seed and was given good advice. As order was just before Christmas I asked for delviery to be delayed until after 5th Jan. Seed was delivered on 7th Jan on time
2026幎1æ5æ¥
Grass Seed Online ããã®åç
Thank you for the feedback. Weâre pleased our customer service team could help with your enquiry and arrange delivery to suit you. Glad everything arrived on time, and we appreciate you choosing Grass Seed Online.
Great company quick delivery wouldâŠ
Great company quick delivery would order again
2025幎6æ30æ¥
I bought this for a Christmas presentâŠ
I bought this for a Christmas present for my son. It arrived very quickly.
2025幎12æ1æ¥
Grass Seed Online ããã®åç
Thank you for the feedback. Weâre pleased to hear your order arrived quickly and hope your son enjoyed the Christmas present!
Fantastic service
Fantastic service ordered seeds and wor delivered with in 3 days thank you
2025幎12æ2æ¥
Grass Seed Online ããã®åç
Thank you for the great feedback. Weâre delighted to hear your seeds arrived quickly and that you were happy with the service. We really appreciate your support!
rapid delivery impressive growth
Same as last time rapid delivery, fair price and if it grows aswell as the last consignment I'll be very happy !
2025幎12æ2æ¥
Grass Seed Online ããã®åç
Thank you for the great feedback. Weâre pleased to hear the delivery was quick again and that youâve had good results previously. Hopefully this batch performs just as well
Grass Seed Online ããã®åç
Thank you for the feedback. Weâre glad to hear your order was delivered quickly and efficiently. We appreciate you taking the time to leave a review.
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