Gravity Co レビュー 80

This is regarding their building in Royal Heights Reading.

The flats themselves look lovely but very much style over substance.

They advertise co-living but the only co living thing about it is an app people only use to complain about the various issues.

There was no CCTV as advertised and packages were consistently stolen as they are left in full view in the main foyer. I believe they now have CCTV but residents moving in June were told they'd have it and it was not put in place until January and only because of consistent complaints. Packages still get stolen because the front door is always broken.

They claim they have maintance people on hand to fix all issues but then leave serious problems (such as no water or heating) for lengthy periods of time and blame external contractors.

Contractors are given keys to flats and walk in and out as they please (usually to 'fix' something minor rather than the multiple serious issues). Gravity do not seem to care that this is illegal.

The road to the bins were cut off by Thames Water. Gravity were notified about this in advance but did nothing to pre-empt this instead rubbish was left to build in the carpark for weeks.

Water went out 2-3 times a week. When I did have water I could never wash my hair or clean properly as the water pressure was just a dribble. When my washing machine broke down with my clothes stuck inside I was completely ignored. Turned out it was because it was a German washing machine with an EU plug being run through an adapter.

The staff are rude. When you ask for something to be fixed you get a blunt email saying it's on the 'snagging' list already and then never followed up and they have an excuse for everything. The word sorry is not in their vocabulary.

When I asked to end my contract early as the flat and building itself was not as advertised I was met with a lot of huffing down the phone and only discussion of what is best for them so they can immediately fill the space.

They also offered to move me to one of their London properties but wouldn’t let me see it and got annoyed when I wouldn't take it.

The only good thing was they were flexible with my move out date and didn't ask me to pay extra for only staying a short amount of time. I got my deposit back quickly too which was something.

When you are in there however you get the feeling all they care about is getting people in rooms and taking your rent money. Once you're in any communication is seen as an annoyance. Everyone at Gravity just seems completely out of their depth and actually don't have any idea of what it takes to actually manage a residential building.

I would not trust one of these startup companies with my living situation again you are much safer with a traditional estate agents/landlord setup.

I suspect there isn't many bad reviews yet because people are stuck in 12 month contracts but come June when the tenancies start to end the bad reviews will start piling up

Late 2022 I received news that I would be moving to London at short notice. It was an exciting but stressful time as the market was very constrained. I came across Gravity Co-Living and was initially impressed, and started to make inquiries. The small window of time in which I had to sort things out means that I regularly call the sales team (which is only made up of two people).
Ultimately, I paid a £300 deposit for a room in West Court just before offices closed for the Christmas holidays. I had not signed a contract. When offices reopened on 3rd January, I decided I no longer wished to move into Gravity Co-Living. I spoke with a member of the sales team (made up of two women), who came up with some ridiculous reasons as to why I could not receive my deposit. Apparently they had lost tonnes of business, which was impossible considering I called to cancel my room the very day they'd reopened for business. And apparently they'd already cleaned my room which, in my opinion, was over-zealous on their part since I had not signed a contract nor confirmed that I was going to move in. Not to mention they fail to have any sort of deposit-policy on their site. The sales woman then became extremely rude and patronising over the phone, stating that I had wasted her time with the times I and my mother had called with questions about the property. This was unfounded to me - it bewildered me that she was complaining to me that she had to do her job! The insanity of the conversation only worsened - she said that she apparently does not have a manager when I asked to speak to one, and the entire team read complaints and come to a decision as to how to handle it together. Finally, she gave me a generic email that I could apparently issue a complaint. I did so, and it took a fair amount of time before someone got back to me. Another woman emailed me, who did not actually say what her title was within Gravity Co-Living, got back to me. For all I know, the “new” woman I spoke to via email was a made up individual and it was the initial sales woman conducting that email - that's how ridiculous it has been dealing with these people. The email response to my complaint was non-productive, and something my bank made no sense of. I am currently in the process of attempting to retrieve my £300, but I severely regret the day I found this odd rental.

To conclude -
The sales woman I spoke to over the phone ruined my experience entirely, to the point where I did not feel comfortable living there any longer. As an adult woman, I did not appreciate being talked down to by someone who is meant to make people feel welcome and informed. Apparently her conduct was being "investigated", but nobody got back to me when I asked for an update.
On the whole, this was a massively negative experience and I wish to warn everyone to be careful when dealing with Gravity Co-Living. If they wish to welcome more people to West Court, I suggest they urgently retrain or replace their team with individuals aware of what makes decent and welcoming customer service.

I stayed at gravity while I was between
places and honestly loved the experience!
Some great events to go to and a lovely
group of people living there! It was so
easy and flexible and made my time there
so stress free and enjoyable!

Great time at the Camden Town apartment, very nice experience

Beautiful spaces, welcoming and loving community and super nice sales and operations team there to assist you every step of the way. Find friends for life and a cozy home in London and move in a day :) hussle free and super flexible, highly recommended

My experience with Gravity has been very good and way better than what I expected. Gravity West Court is in a very convenient location with all kinds of shops nearby, Heathrow airport being just 10-20 minutes away and the tube station being within a 5 minute walk. The building is well maintained and the team is always available for any questions or queries. The best part about Gravity is the community and I have made good friends here. There are frequent community events across all Gravity locations which is great for meeting people from all walks of life. I would definitely recommend moving into Gravity, especially if you are new to the city like me.

Living with gravity co living was a fantastic experience and I highly recommend. The studio flat that I rented was great and can’t thank the team enough for helping me have an enjoyable time during my tenancy!

Moving to Gravity was the best decision for me, not only is the building lovely and well maintained, but it has also been a great way to meet new people and make friends that I hope to keep for life. The team at Gravity are all very lovely and helpful and it’s always wonderful to get the opportunity to meet people from the other properties. I would definitely recommend moving in and joining in on the events to get the most of the experience.

Where do I start? The basics: the FP property’s rooms are clean, new, and sun-drenched, which was super important to me (on the titchy side, but that’s rather to be expected). I also like that while not luxurious, all rooms are tasteful, well-appointed, with excellent use of space, and well-maintained. They feel larger than they are and are incredibly comfortable. The garden is absolutely beautiful, particularly in spring and summer time. The living room is a popular and productive space to work, and transforms into a wonderful dining hall for our community dinners. It feels good to come home and relax in the cozy, brand new sofa and watch literally anything you want on TV. The location is unbeatable, right off the Victoria, Picadilly, and National Rail lines, next to the park, and near dozens of fun restaurants and bars.

There are dozens of other positive attributes I could list, and of course every living situation also has its challenges, but it all comes down to the community. At Gravity, it’s unparalleled. Celebrating birthdays together, restaurant trips across the city, catching up in the kitchen, hanging out by the fire pit… Honestly, the best thing I can say about Gravity is that I—a person who happily lived alone for years—have renewed my contract and could not imagine living anywhere else :)

I am currently in Gravity’s West Court location. Since we are a newer location of course there are kinks that have to be worked out but with the help of the Gravity members such as Alex, Rob, Joana, and Rhys the building has become a rapidly changing place.
I know that if I need something or have a suggestion for anything I can be open and honest with the team and they will do their best to help me or other residents out.
There is no such thing as perfection but what I can say is whenever we have encountered an issue, although it might take time or a bit of back and forth, the team has found us a solution with what is provided to them.
I am grateful for my experiences at Gravity and it has given me a place to feel comfortable, secure, and open in a new home. I enjoy what Gravity does for its members and would suggest West Court to anyone considering co-living in London.

I lived at Gravity for a few months and I truly enjoyed my time there. It was great to have my privacy in a very modern and comfortable studio, and at the same time be sociable whenever I wanted by heading down to the communal area. I'm quite confident I made friends for life because of Gravity and that alone has made the experience positive and memorable.

I moved to London 2 weeks before Christmas, and found this studio in Gravity coLiving. I had to move there on 12th January. They said they will do deep cleaning before my arrival. But it was awful when I got there as there were hairs everywhere, like someone never cleaned the place ever. On the mattress, under the mattress, in the kitchen, chair, table, washroom, it was full of hair. Everything you could look at had hair, even inside the fridge. I asked them to get it cleaned but they said even if they clear it will stay the same. They also suggested that I leave the place as I'm uncomfortable in this hairhole. Their attitude from the word go was very unprofessional and instead of resolving the issue, they started insisting on me leaving the place and it felt like they were deliberately doing it. I left the place because nobody can live in such a place where even after adding a mattress sheet, hairs were still popping out. The management doesn't care. This is the worst experience I had in a long time. If you want to see pictures, please see my google review for Gravity Co-Living west court

Great place to meet new people in a well connected area of London. Milena is a great representative and always willing to help.

Thoroughly enjoyed my brief time at Gravity. My move in and out was very easy and I had opportunities to meet other members and make friends immediately. The team were easy to deal with, extremely responsive and informative. I was provided with multiple options to suit my needs, like linen options, kitchen sets, extra furniture and cleaning through my stay. It was a pleasure to deal with Gravity.

Great people all around and made my move to London so much easier, it took all the stress away!

Lovely place to try out a modern way of shared living style. There are plenty of activities to let you mingle with the flatmates, be it a nice and warm home-made dinner in the beautiful living room & garden or a funny night hangout for drinks. Whenever you feel like having private time of your own, could retreat back to your own room, which is very clean and comfortable. Rooms are full of light and with temperature control system.

Most important thing, the house is full of joyous people who are here to make you feel at home in no time. The management team is young and energetic yet fully hands on with their jobs to make your stay in the house as comfortably as you could get.
Plus it's located next to a very big open park, good for fresh air and strolling around.
Is near to the tube and train station too, going to central London is just 10-15mins away which makes commuting super convenient.
All in all a very nice experience for someone who's new to living in a big city like London, would highly recommend to individuals that'd like to meet and live your life with young professional people.

Discovered Gravity through a friend and was super impressed!! Such an good way to become part of a community that makes you feel like home and to make friends in the city! Have already met some lovely people through this and have heard only great things about their accommodation and experience!

Very attentive staff who place an emphasis on community and the company really lives up to it's hassle free brand

Lived at Gravity when it first opened when I was new to London.

The rooms were amazing, high end, fully furnished and had everything I needed - my bed was even made, ready to jump in!

The communal areas are perfect to work from in the day and socialise with others during the evenings.

Every week they offer a variety of activities, from communal dinners, group work outs, through to classes ranging from painting, branding the lot!

The best part for me is the people you live with. Although I only stayed for 6 months, I have made friends for life!

Top marks to the team behind Gravity, they have been so helpful and made sure everything was perfect!