Great Balls Of Flour レビュー 

Great Balls Of Flour からの回答

2026年8月14日

Hi Adam

Thank you so much for the 5-star review!

We’re really pleased to hear your order arrived quickly and that the packaging did its job keeping everything chilled during this heatwave.

We always listen closely to our customer feedback, and getting back to offering next working day delivery (Tuesday to Saturday for orders placed before midday) was a huge priority for us. Knowing that our hard work behind the scenes is delivering the speed and quality our customers expect means a lot to the entire team.

Enjoy your pizzas, and happy baking ❤️🔥🍕

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年8月14日

Hey Carl

We are sorry to hear you had a frustrating cook, but what you’re describing comes down to the fundamental difference between real, live dough and mass-produced commercial alternatives.

Brands like Northern Dough use commercial emulsifiers, stabilisers, and additives. While those ingredients make dough behave uniformly and feel easy to handle straight away, we choose not to compromise on our ingredients. Our dough is 100% natural, slow-fermented, and crafted with high hydration. Because it is a live product with zero artificial dough conditioners, it requires different handling —a good dusting of flour, our pizza preparation dust, and allowing the gluten time to relax at room temperature so it doesn’t spring back or shrink.

When live dough turns out like a "biscuit" at high heat, it’s usually because the dough was worked while too cold or the gluten wasn't given sufficient resting time.

If you prefer the predictability of supermarket dough made with commercial additives, we completely respect that choice. But for those looking for genuine, clean sourdough with an authentic crust and deep flavour, the natural method will always win out once the handling is nailed.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年8月14日

Hi Ann

Thank you so much for the brilliant review! "Amaze Balls of Flour" has put a big smile on the whole team's face today 😁

We set out from day one to make proper, clean sourdough with zero additives, so hearing that it hits the brief completely means everything to us. We feed "Bubbles almost every day" so a lot of care goes into it, which it repays us with delicious gut friendly flavour.

Courier hiccups do occasionally happen, but we believe great customer service is defined by how quickly and properly you step up to sort things out.

Don't worry about nailing the technique on day one—working with live sourdough takes a couple of bakes to get the feel for it, but the flavour is always worth it!

Thanks for baking with us, and we look forward to supplying your next pizza night🍕

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年8月14日

Hey Paul

Thank you so much for the 5-star review!

"Spot on" is exactly what we love to hear. Our sourdough mother, "Bubbles", is fed practically every single day to ensure the culture stays active, happy, and delivers that authentic sourdough flavour and crust every single time.

Thanks for choosing to bake with us, and enjoy your next pizza session!

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年8月20日

Hey Tony

Thank you for your feedback. We are sorry to hear your bake didn't go to plan, but excessive elasticity is a classic sign of the dough needing more time to rest.

When dough is overly elastic and fights back while stretching, it means the gluten network is still tight and hasn't had sufficient time to relax fully at room temperature. Depending on your kitchen's ambient temperature, live dough often needs an extra 20–30 minutes out on the counter before shaping. Once that gluten completely relaxes, the dough becomes soft, pliable, and stretches effortlessly without pulling back.

Regarding our tomato base, we keep our sauce recipe true to traditional Neapolitan style: pure, premium tomatoes with just a touch of sea salt and zero added sugar, preservatives, or heavy herbs. It is intentionally clean and fresh so the natural sweetness of the tomatoes and the richness of your toppings shine through, though we appreciate that taste in pizza sauce is always a matter of personal preference.

We stand by the quality of our clean ingredients and slow-ferment process, and giving the dough that extra rest at room temperature makes all the difference to the stretch and final bake.

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年8月14日

Hey Ursula

Thank you so much for the 5-star review!

We love hearing that the Neapolitan dough balls hit the mark for you on both taste and ease of use, and that the whole process from ordering to delivery was smooth.

Thanks for baking with us, and we look forward to packing your next order 😁🍕

Kind regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月27日

Hey Ed

Firstly, sincere apologies for the issues with the delivery. We do try everything to ensure deliveries arrive as our customers expect them, and very occasionally damage can occur, and it sounds like a heavy box in the back of the van tumbled over onto your box.

We advise customers not to contact DPD as they will only refer you back to us.

Regarding the refund and the e-gift card. We have looked into your order and can see that it qualified for a gift card; one was included in the basket, but we can't see that one was sent to you.

However, in a strange turn of events it looks as though the support agent has actually refunded you for the gift not - not charged you - so you in fact got a refund for not only the damaged items but also a £5 gift card that cost you £0!

We hope this clarifies the issue.

Best regards

Team GBOF

Great Balls Of Flour からの回答

2026年7月27日

Hi Aneta,

We are genuinely sorry to hear that you had a frustrating experience with your order, and we understand why opening a box expecting frozen dough can catch you off guard if you aren't expecting it.

We do try to make it as clear as possible across our website, our included user guides, and on our packaging itself that our live dough balls are meant to arrive defrosted. So long as the internal temperature of the dough balls is below 20ºC on receipt, they will be completely safe and yield fantastic results—our packaging is specifically designed to keep them chilled even during the current warm weather we are having.

Because it is a fresh, live product, arriving defrosted is completely normal and means the dough is active and ready to work with. It can easily be popped into the fridge or refrozen until you're ready to bake.

Our dough is high hydration, which behaves very differently from pre-packaged supermarket options and can feel a bit daunting or sticky if it’s your first time handling it. However, it is far from impossible to use. If you take a moment to look at the step-by-step guide in your box or watch one of our short video tutorials online, you'll see how a light dusting of flour and some prep dust make it simple to handle and shape into brilliant pizza.

We stand by the quality of our dough, and we would love for you to give the guide a quick look so you can get the fantastic results the dough is crafted to deliver.

Best regards,

Team GBOF

Great Balls Of Flour からの回答

2026年7月22日

Hi Marta,

We are sorry to hear about your experience, but we do need to set the record straight on the timeline and how we handle live, perishable orders.

You placed your order on Friday before midday, selecting standard delivery. As stated on our website, we always endeavour to ship orders placed before noon as quickly as possible—often resulting in next-day delivery—because we know our customers want their dough fresh and fast. You were sent a dispatch confirmation on Friday, followed by tracking updates directly from DPD throughout its journey, including a 1-hour delivery window notification.

When perishable goods are shipped, it is the customer's responsibility to be available to receive the package or arrange for someone to store it appropriately upon arrival. The Consumer Rights Act exceptions for perishable items exist for this exact reason: Perishable food products shouldn't be left outside on a doorstep over a weekend, as it could lead to over-fermenting and spoiling of the products inside.

Because the parcel was delivered on time, to the correct address, and wasn't stolen, our fulfilment process was completed successfully. Despite this being outside of our control, our team did not refuse to help—as a genuine gesture of goodwill, we offered a 50% discount on a replacement order, which was declined.

We take great pride in shipping fresh products safely across the country every day, but we cannot absorb the cost when tracking notifications are missed and live items are left unattended for two full days during a heatwave because a customer went on holiday for the weekend.

Best regards,

Team GBOF