We spoke with a representative on the phone prior to using your web site to book our trip. He was quite helpful in answering our questions. Once we confirmed our availability, it was easy to book ou... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Did not enjoy the 35hr train ride it was too long. Concession staff was very rude, The bathrooms were not clean and stocked with paper products. Once we arrived at Whitefish and met motorcoach everyth... もっと見る
Discussed the trip, was asked about any medical issues including allergies which I have. Discounts was explained and given. I could understand the person I was talking to both in how he explained t... もっと見る
This is our first booking with Great Rail Journeys. Luke was very helpful on the phone over several calls. He assisted with our reservation, courtesy hold and the AARP discount. We then sent an emai... もっと見る
企業情報
当該企業による記述
Great Rail Journeys has 50 years’ experience creating escorted rail holidays that go without a hitch. Our destination specialists work year round to craft unique itineraries and use their rail expertise to connect must-see sights in every destination, while our attentive Tour Managers travel with you from start to finish, taking care of all the logistics. We also offer luxury river cruises and Independent holidays.
The leader in escorted holidays by rail
当該企業による記述
- Unique Experiences
- We know when you go on holiday, you want to learn about the places you visit and connect with the local culture. Our team of destination experts have done all the hard work for you, making sure you get to experience authentic and inspiring activities. And, with our encyclopaedic knowledge of rail networks across Europe and the UK, you can rest assured your holiday will run like clockwork., leaving you with plenty of stories to tell on your return as you create memories to last a lifetime.
- Explore with Sociable Groups
- Joining like-minded travellers, you can enjoy the sociable aspects of group travel or opt for time to yourself. While exploring the sights or enjoying exclusive experiences, we’re here to make your holiday a memorable one. So, whether it’s over drinks at our hand-picked characterful hotels or during free time to explore independently, you can choose to be part of the group or spend time separately. Plus, your professional Tour Manager is on hand throughout your holiday to offer advice or tips on places to see and things to do.
Book with confidence
For complete peace of mind
We're fully bonded by ABTOT and ATOL, meaning you can book safe in the knowledge your holiday's completely protected.
連絡先
309 W Washington Street, Suite 1100, 60606, Chicago, Illinois, 米国
- 1-877-929-7245
4.7
優良
7359件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Luke was very informative and…
Luke was very informative and attentive. He provided all the information I needed to make the booking and followed through with emails
2026年8月29日
Very easy to book online
Very easy to book online. But if you have questions about the trip, then it’s always best and still very easy to call Great Rail Journeys and speak to a real person.
2026年8月28日
We call your number and they answer all…
We call your number and they answer all our questions in a very professional manner and we booked our trip
2026年8月30日
Knowledgeable & personable
Knowledgeable & personable. Made us comfortable with our choice.
2026年8月30日
Friendly and efficient booking
2026年8月27日
I called and spoke you Alto twice and…
I called and spoke you Alto twice and confirmed with me the price of our trip.
He was also able to let me know thst when I call back eith my AARP, he would be able to take an additional 5% off.
2026年8月29日
Renaja Davis was the best
Renaja Davis was the best. She answered all my questions, made great suggestions which resulted in me booking a tour.
2026年8月28日
Luke was knowledgeable and answered all…
Luke was knowledgeable and answered all concerns so politely. Quick follow up email.
2026年8月26日
Prompt responses
2026年8月28日
回答に AI 支援を利用する場合があります詳細を表示
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
I reached out via e-mail to receive…
I reached out via e-mail to receive information regarding extending my travel plans with a pre-visit. Was told to call to receive a response. Prefer contact via e-mail. Not pleased with that response.
2026年8月26日
Great Rail Journeys - USA からの回答
Dear Mrs Dorko,
Thank you for your review.
I'm sorry to hear that you were prompted to communicate over the phone rather than via email, as we're more than happy to communicate in this way rather than on the phone.
Please feel free to send any queries to vbrcustomerservicesteam@greatrail.com and our team will be happy to help.
Kind regards,
Alex
Great Customer Service
Chris answered all of my questions and helped me book our next adventure.
2026年8月28日
Great trip! Great representative!
I had been looking at this trip for quite some time, but I was not sure about some things! When I talked to Efi, my concerns all went away! Efi was very friendly and extremely knowledgeable! She answered any questions I had, and she made my wife and I feel so comfortable about the trip that we knew it was the right choice to book the trip! All of the communications with Efi were friendly, professional and in a timely manner exactly as she said! After talking with Efi my wife and I are even more excited about this trip than we initially were! Not many companies have a representative as sociable, knowledgeable and professional as her! It was easy relaxing and fun to work with her!
2026年8月27日
Representative was very helpful
Representative was very helpful - am optimistic I can get my slot on the Ireland trip for 2027
2026年8月25日
Booking online was easy
Booking online was easy. All applicable information was posted and easy to understand.
2026年8月27日
Friendly
Friendly, courteous conversation with you representative. She answered all of our questions and guided us through the sign-up process.
2026年8月27日
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