Greenby レビュー 

We were with Plusnet as our email provider who transferred us to Greenby they sent us an email months ago about it and said they would contact us nearer the time- no email received. I have now had no email since Thursday 24/9/26! Countless calls to them have been fruitless nothing has been done. I have lost hospital appointment details, work emails it is completely unacceptable and I have spent a weekend of worrying about it. Appalling service just uncertain how to proceed with anything. They were supposed to transfer everything seamlessly to the new company. Shame on both Plusnet and Greenby for this utter shambles! Not a surprise that there is no phone number to contact customer services!

we migrated to Greenby at Plusnets behest with no issue. We then migrated from Plusnet to EE so we could keep VOIP. That was 10 days ago. we can send and receive mail through Greenbys web mail. but its slow and clunky. We are recieving mail on our ipads but cant send. I have tried all the setting Greenby have given me by Mail and chatbot (often contradictory) but I still cant get conected. you cant phone or email them only using a ticketing system which doesnt recognise either or my account or password. It an absolute nightmare.

Very helpful with quick response time - once you get past the AI.

Migrated from Plusnet on 23rd September. I view emails on my phone, download on a computer.
Immediately my phone filled up with emails. I looked in computer and nearly 15000 were being downloaded from 2023 and earlier.
Greenby response was they will tighten the spam filters. It's not spam
Plusnet arranged a callback. The person at Greenby had no idea. I have now found that, contrary to Plusnet mailboxes which have individual passwords, the owner of the account at Greenby can access and read all mailboxes. They are aware of this and think it fine, Plusnet were not aware. I regard it as a data breach.
It's very difficult to contact Greenby.

I had a problem getting an Out of Office message to work together with a message redirection with a webmail account.
Having raised a ticket, it took some time to get a resolution, however the customer support agent kept reviewing it and eventually managed to implement a solution. Perseverance was needed and that was what I experienced with support.

Ugh. I had to suffer the dreaded and unwanted transfer to Greenby today. I've been with Force9 forever - who were a great company. Everything is broken now. They are sitting on my trouble ticket. Neither of my domains resolves anymore. There is no phone number, and you have to go through a so-called AI Bot. Eventually, it goes to a person who does not reply other than to thank me for my patience, and then no more. Avoid.

Shehin helped to sort out our boxes and I now hope for the same help for the iphone.

Since being 'migrated' from Plusnet email to Greenby,
I've found Greenby excellent in all respects. In particular, their customer service and support has been about 100 times better than it ever was with Plusnet.

I am literally counting the days until my current contract expires and I can change to another provider. The service is so slow, I cannot email certain people and I don't know why, I can't see what email addresses people are using. I have gone back to using plus webmail until it stops working because Greenby are so useless.

Was migrated from Plusnet with whom I had very few issues. The Greenby email service is terrible. Very slow to use, does not work with my email client which I use for other email accounts including old Plus net one with no problems. The technical support is useless. You cannot actually speak to anyone, the only option is webchat which literally takes hours and the problem does not get resolved. In time I would have to pay for this bad service but I have migrated my email to another provider and will be closing the Greenby account. Would rate them zero if that was an optionAvoid them at all costs

Greenby are still a total disaster. Just HOW these guys snaffled the email business from Plusnet I don’t know, but then Plusnet have also gone down the toilet these past few years.

All my important logins were with a Plusnet email address but I’ve now started a new email account from my own domain and am in the process - not easy - of getting in touch with as many to change my email login to the new one. But that isn’t always possible and just now I was promised a code to my email address and VERY briefly, for a micro-second it arrived, then completely disappeared.

I use both OSX Mail and Outlook but it was nowhere to be found, not in Junk or Trash or anywhere. Then I noticed that ALL my Plusnet emails since June 12 have vanished completely. Up the swannee! Customer service is appalling, ‘tickets’ not answered for up to a week, and all my previous tickets bar two have also disappeared. And those two have now been ‘in progress for over 55 days each.

This gang are beyond belief - HOW did the ever start in business? They are only getting 1/5 because 0/5 is not possible. AVOID, AVOID, AVOID if you want to stay sane.

Online assistance was excellent - managed to persevere and solve the problem highlighted. Shehin was really helpful. Thank you.

I had a problem with my outgoing emails and server settings. I contacted Greenby online and dealt with Abhilash who guided me through the entire process and got my emails working again within a few hours (bearing in mind that I'm a complete Luddite)
Thanks

I contacted Greenby on behalf of a friend and fellow-user of Greenby email because her inbox was connecting for days on end until eventually she received about four days of emails at once.

Greenby understood the problem and explained clearly the action we needed to take in order to rectify it.

We followed Greenby’s instructions and successfully restored my friend’s inbox to proper working order so that she receives her incoming emails without delay.

The same Greenby worker handled the case from start to finish and we built up an excellent rapport and understanding.

Lots of problems since they took over my email and web site from plusnet. But they respond quickly and resolve problems without fuss. Support staff have been great.
Improvement still needed but it is getting better.

Despite problems initially the issue was sorted to my satisfaction.

So slow, when it actually works.

I had a problem with my emails and persistent pop-ups. I got in touch with Greenby but wasn't able to resolve the problems myself. A phone call from Abhilash quickly and successfully had my email system working well and managed to end the problem of recurring pop-ups. A happy customer!

AI assistant wasn't able to resolve my issue, therefore I had to wait until usual office hours, but Shehin contacted me the next day and was very helpful. The questions and instructions were clear; responses to my posts were prompt; communications were courteous. We got the issue sorted out.

I would like to say a huge thank you to Abhilash at Greenby.com, who was simply amazing.

I was having issues receiving emails through Apple Mail on my iPhone, and my emails were not syncing due to the server migration work. Abhilash was extremely helpful, supportive and patient throughout. He clearly explained how Greenby Webmail worked and then helped me set up and configure Greenby Webmail, Outlook on my iPhone, and Outlook on my desktop.

All of his instructions were clear, easy to follow, and, most importantly, they all worked brilliantly.

I really appreciated the time, support and expertise Abhilash provided. This was truly first-class customer service, and he is a real credit to Greenby.com.

Thank you again, Abhilash!