GreenGears Auto レビュー 39

GreenGears Auto からの回答

2026年2月15日

Hi Susanne,

Thank you so much for the amazing feedback! We’re thrilled we could help you track down those hard-to-find parts and make you the hero for your customer — that’s exactly what we aim for at GreenGears Auto.

We truly appreciate your trust and look forward to helping you again anytime you need quality OEM parts.

GreenGears Auto からの回答

2026年1月29日

Hi David, thank you for the great review! We’re glad you found the parts you needed easily and that shipping met your expectations. We appreciate your support and look forward to helping you again in the future.

GreenGears Auto からの回答

2026年1月29日

Hi Brittany, thank you for taking the time to share your experience. We’re very sorry for the delay and the difficulty you had reaching us—this is not the level of service we aim to provide. The holiday period did impact processing times more than expected, but we understand how frustrating the lack of communication must have been. We truly appreciate your feedback, as it helps us improve our processes and response times moving forward.

GreenGears Auto からの回答

2026年1月29日

Hi, thank you for sharing your experience with us. We’re sorry for the delay in shipping and the difficulty you had reaching our support team—this is certainly not the experience we want for our customers. You’re absolutely right that our website should have more clearly communicated extended processing times and holiday closures, and we appreciate you pointing that out. While the holiday season did impact operations, we understand how frustrating the lack of updates and communication must have been. Your feedback is valuable and will help us improve both our order transparency and customer service going forward.

GreenGears Auto からの回答

2026年1月12日

Hi Rodney,

We’re very sorry to hear about your experience and apologize for the frustration this has caused. This is not the level of service we aim to provide.

We’d like the opportunity to make this right. Please reach out to us directly at greengearsauto@gmail.com
and reference order #GGA1512, or reply to our most recent email so we can review the issue and work toward a resolution as quickly as possible.

We appreciate your feedback and hope to resolve this for you promptly.

GreenGears Auto からの回答

2026年1月12日

Hi James,

We’re sorry to hear about the issue with the control head and apologize for the condition it arrived in. This is not what we expect our customers to receive.

We’re already working with you regarding order #GGA1539 to review the part and resolve this as quickly as possible. Please reply to our email with the requested photos so we can move forward with the appropriate solution.

Thank you for bringing this to our attention—we appreciate the opportunity to make this right.

GreenGears Auto からの回答

2026年1月12日

Thank you, Mike!

We’re glad to hear you were happy with the quality of the part you received. We appreciate you taking the time to leave a review and for choosing GreenGears Auto.

If you ever need anything in the future, we’re here to help!

GreenGears Auto からの回答

2026年1月12日

Hi Peggy,

We’re very sorry for the frustration this situation has caused and apologize for the delay in communication. This is not the experience we want for our customers.

We are currently in contact with you regarding order #GGA1490 and have clarified the part compatibility as well as next steps. We’re committed to resolving this properly and appreciate your patience while we work through it with you directly.

Thank you for bringing this to our attention—we value your feedback and the opportunity to make this right.

GreenGears Auto からの回答

2026年1月12日

Thank you, Amanda!

We’re happy to hear everything looks good and appreciate you taking the time to leave a review. Thank you for choosing GreenGears Auto—we’re glad we could help!

GreenGears Auto からの回答

2025年12月16日

Thank you, Matthew Shaw, for your fantastic 5-star review! We're so glad to hear that the part was "as advertised" and that you were happy with the care in packaging it received. We appreciate your business and look forward to serving you again at GreenGears Auto!

GreenGears Auto からの回答

2025年11月19日

Hi RGonzales,

Thank you so much for your wonderful review! We’re thrilled to hear that the part arrived earlier than expected and that it helped you out when you needed it most. Our team works hard to ensure quick and careful delivery, so it’s great to know you had a positive experience.

We truly appreciate your trust in Green Gears Auto and look forward to helping you again whenever you need us.

Thank you for choosing us!

— The Green Gears Auto Team

GreenGears Auto からの回答

2025年11月6日

Hi Eric,
Thank you so much for your kind words! We’re thrilled to hear that you found the part affordable and that our team was able to help ensure it was the right fit. We always strive to make the process as easy as possible, and it’s great to know the free shipping was a bonus! We truly appreciate your recommendation and look forward to serving you again in the future.

Best regards,
GreenGears Auto

GreenGears Auto からの回答

2025年10月31日

Hi Jill,

We’re very sorry to hear about your experience. We want to clarify that your order was shipped promptly, and our tracking information shows that it was delivered. However, we understand that you’ve reported not receiving the part.

To assist you, we’ve already sent you images of the exact part we shipped and have filed a claim with UPS to investigate the missing package. We truly appreciate your patience while we work with the carrier to resolve this issue.

Please don’t hesitate to reach out to us directly at [your support email or phone number] so we can keep you updated on the progress of the claim.

Thank you,
Derick
GreenGears Auto

GreenGears Auto からの回答

2025年10月30日

Hi Champ,

We’re so glad to hear you got exactly the part you needed and that everything worked perfectly! It’s great to know our website made your experience easy and smooth.

Thanks so much for taking the time to share your feedback — we really appreciate your support!

Best regards,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年10月30日

Hi Monte,

We’re sorry to hear about your disappointment and appreciate the opportunity to clarify. All of our listings clearly state that the parts we sell are OEM and used, not brand new. We strive to ensure that this information is visible in both the product descriptions and our policies.

When you reached out regarding a return, we offered to accept it in accordance with our return and refund policy, which specifies that customers are responsible for return shipping costs and a 25% restocking fee. These details are also available on our website for full transparency.

We understand this may not have been the experience you expected, but we hope this explanation helps clarify our process. If you’d like to discuss this further, please contact us directly — we’re happy to assist.

Best regards,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年10月30日

Dear Curtis Michael,

We sincerely apologize for the frustration and inconvenience you experienced with your recent order from GreenGears Auto. We understand how critical it is to receive parts quickly, especially when your vehicle is out of commission, and we regret that we did not meet your expectations on this occasion.

Upon reviewing your order (Reference number: #GGA1423), our records indicate that we received your order on Friday, October 17th. Our standard policy for in-stock items is to process and handle orders within 2-3 business days before shipment. Your part was shipped on Thursday, October 23rd, which falls within this processing timeframe. We understand that the elapsed time of six calendar days from order receipt to shipment can certainly feel like a "whole week," especially when you're in urgent need of a part.

We also note that your part was delivered on October 28th, which was within the estimated 5-7 day free shipping window.

We are truly sorry to hear about the lack of communication you experienced. This is not the standard of service we aim to provide, and we are actively working to improve our customer update processes to ensure better transparency.

We value your business and would appreciate the opportunity to discuss your experience further. Please feel free to contact us directly so we can address any remaining concerns.

Sincerely,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年10月30日

Dear Moekyaw Kyaukseinnlwin,

Thank you so much for your wonderful 5-star review! We are thrilled to hear that you are satisfied with your order and that the package was received within the specified time.

We pride ourselves on ensuring that "what you see is what you receive," and it's incredibly rewarding to know that we met your expectations. Your positive feedback means a lot to the GreenGears Auto team.

We appreciate your business and look forward to serving you again in the future!

Sincerely,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年10月30日

Dear Kevin Coulter,

We appreciate your feedback regarding your recent order. We understand your frustration with the delay and sincerely apologize for the inconvenience this has caused.

Upon reviewing your order (Reference number: #GGA1392), we acknowledge that the shipping time significantly exceeded our standard processing and handling timeframe of 2-3 business days. We are currently investigating the cause of this delay to prevent similar issues in the future.

We value your business and would like to offer our assistance in resolving this matter. Please contact us directly so we can discuss the specifics of your order and explore potential solutions.

Sincerely,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年10月10日

Hi Mika,

Thank you for taking the time to share your experience with us. We sincerely apologize for the initial mix-up and the delays you faced in receiving the correct subframe for your 2008 Chrysler Pacifica. We understand how frustrating that must have been, and we truly appreciate your patience as we worked to resolve the issue.

We’re glad to hear that you ultimately received the correct part and that the freight discount helped make things right. Your feedback is extremely valuable—it helps us identify where we can improve our processes to ensure smoother service in the future.

Thank you again for giving us another chance. We look forward to serving you better next time!

Kind regards,
The GreenGears Auto Team