GreenGears Auto レビュー 

GreenGears Auto からの回答

2025年10月6日

Thank you so much for taking the time to share your experience! We’re really glad to hear that your order arrived on time and that you were happy with the free shipping. We understand it can be difficult to order parts online, so we appreciate your trust in GreenGears Auto.

If you ever need any other OEM used parts in the future, don’t hesitate to reach out — we’ll be happy to help.

Thanks again for choosing GreenGears Auto!
– The GreenGears Team 🚗

GreenGears Auto からの回答

2025年10月6日

Hi Max,

We really appreciate you taking the time to share your experience! We’re glad to hear the part fit perfectly and arrived safely. Our team always works hard to make sure every customer gets the right part, well-packaged, and at a fair price — so it’s great to know we delivered on that.

Thanks again for choosing GreenGears Auto, and don’t hesitate to reach out if you need anything else in the future!

– The GreenGears Team 🚗

GreenGears Auto からの回答

2025年9月25日

Hi Michael,

Thank you for your feedback, and we’re very sorry for the frustration you’ve experienced. After reviewing your order, we’ve cancelled it and issued a full refund back to your original payment method.

For context, all orders typically take 2–3 business days to process, as every part must pass a full inspection before being shipped. If a part fails inspection, we have to pull another one, which can extend the timeline.

In your case, the part you ordered — a 2001-2004 Mitsubishi Eclipse Gas Tank Fuel Filler Neck Fill Pipe (Genuine OEM) — is a particularly difficult component to remove. It often involves working around rusted fittings, corroded bolts, and sometimes even lowering the gas tank. These complications can make the process slower than expected, and unfortunately, we were unable to complete it in a timeframe that was fair to you.

We understand how important timely delivery is and sincerely apologize for the inconvenience caused. Your refund has already been processed, and you should see it reflected in your account shortly.

Thank you for giving us a try, and we wish you the best in finding the part you need.

– The GreenGears Auto Team

GreenGears Auto からの回答

2025年10月30日

Dear Davinaa Pooh,

We sincerely apologize for the significant delay and the complete lack of communication you experienced with your recent order from GreenGears Auto. We understand your frustration and concern, especially when you haven't received your order and have been unable to get a response from us. This is certainly not the standard of service we aim to provide.

Upon reviewing your order (Reference number: GGA1328), our records indicate that we received your order on September 12th. The part was shipped on September 26th and subsequently delivered on October 1st. We acknowledge that this timeline, particularly the period between order placement and shipment, significantly exceeded our standard processing expectations and led to the delay you experienced.

We are especially concerned to hear that you left multiple messages without receiving a callback or text. This is a critical failure in our customer service process, and we are taking immediate steps to investigate why your communications were not addressed. We are committed to improving our responsiveness and ensuring that all customer inquiries are handled promptly and effectively.

We understand that by the time you posted this review, you had not yet received your order, and we deeply regret the anxiety and inconvenience this caused. We value your business and would appreciate the opportunity to discuss this further and ensure your complete satisfaction. Please contact us directly so we can address any remaining concerns you may have.

Sincerely,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年9月25日

Hi Martin,

Thank you for your honest feedback. We’re glad to hear that the part itself arrived in good condition, but we’re truly sorry for the long wait you experienced before it was shipped.

To explain, every used part we sell goes through a thorough inspection process before being shipped. In some cases, especially when a part needs to be pulled from a vehicle, that process can take longer than expected — particularly if we run into issues like rusted bolts, corroded fittings, or the need to locate an alternative part if the first one doesn’t pass inspection. While our standard processing time is 2–3 business days, there are unfortunately times when it takes longer.

On top of that, we understand the added frustration with FedEx delays. While shipping times are unfortunately outside our direct control, we do our best to provide accurate estimates and work with carriers to minimize these situations.

We sincerely apologize for the extended timeline in your case, and we’ll be reviewing our processes to improve communication so that expectations are clearer from the start. Your feedback helps us get better, and we thank you for taking the time to share it.

– The GreenGears Auto Team

GreenGears Auto からの回答

2025年9月15日

Hi Malcolm,
Thank you for taking the time to share your experience! We’re glad to hear everything arrived on time and that the installation is working great so far. If you ever need any assistance or have questions down the road, don’t hesitate to reach out—we’re always happy to help.

Best regards,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年9月15日

Hi Gert,
We’re very sorry to hear about the delay and the lack of response to your email. That’s not the experience we want for our customers, and we understand how frustrating this must have been. Please reach out to us at with your reference number #GGA1275, and we’ll make sure your issue is resolved as quickly as possible.

Thank you for bringing this to our attention—we’ll use your feedback to improve our service.

Best regards,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年9月15日

Hi Roger,
Thank you for your kind words! We’re happy to hear you were pleased with the fast shipping and great price. Your feedback means a lot to us, and we look forward to serving you again in the future.

Best regards,
The GreenGears Auto Team

GreenGears Auto からの回答

2025年7月17日

Thank you for your feedback. We're sorry to hear about your experience and appreciate the opportunity to clarify the situation.

You had placed an order for an engine wiring harness. As these parts can vary based on vehicle specifications, we requested that you confirm compatibility with your dealership or workshop to ensure the correct match for your vehicle. Unfortunately, we did not receive this confirmation, and to prevent any inconvenience from sending out the wrong part, we made the decision to cancel your order and issued a full refund immediately.

We understand your frustration, but our intent was to avoid further delays or complications that might arise from an incorrect part being shipped. We're committed to providing accurate service and clear communication, and we’ll continue working to improve that process.

If you have any questions or would like assistance in the future, feel free to reach out — we're here to help.

Best regards,
Derick
Customer Support Team

GreenGears Auto からの回答

2025年7月17日

Thank you for your kind words! We're glad to hear that you found our service to be precise in getting the right product to you. Accuracy and reliability are very important to us, and it's great to know that it made a positive impact on your experience.

We truly appreciate your support and look forward to working with you again in the future!

Best regards,
Derick
Customer Support Team

GreenGears Auto からの回答

2025年7月17日

Thank you for sharing your feedback. We're truly sorry to hear about your experience and the inconvenience caused during the return and refund process.

We understand how frustrating it must have been to receive an incorrect part, and we acknowledge the delay in communication on our end. While we’re glad the part arrived undamaged and that a full refund was eventually issued, the time it took and the extra effort you had to make to repackage and follow up are not the level of service we aim to provide.

We're actively reviewing our internal processes to ensure cases like yours are handled more swiftly in the future. Your feedback is valuable and will help us improve.

If there's anything further we can do for you, please don’t hesitate to reach out.

Sincerely,
Derick
Customer Support Team

GreenGears Auto からの回答

2025年7月12日

Thank you for taking the time to share your experience with us. We truly appreciate your honest feedback.

We're glad to hear that the electric power steering pump arrived in good condition and is working well for your Altima. That said, we sincerely apologize for the delay in shipping and the inconvenience it caused. While we’re pleased our team responded promptly and ensured the part was delivered once the issue was brought to our attention, we understand that timely communication and fulfillment are just as important as the quality of the part itself.

Your feedback helps us identify where we can improve our internal processes to ensure a smoother experience for our customers in the future. We're committed to making that happen.

Thank you again for your patience and understanding. If you need anything further, please don't hesitate to reach out.

Warm regards,
Derick
Customer Support Team
GreenGears Auto

GreenGears Auto からの回答

2025年7月12日

Thank you for your feedback, and we truly apologize for the delay and frustration you experienced with your order.

After your purchase on June 19, our team promptly began processing your request. Unfortunately, during inspection, we found that several parts we pulled for your order did not meet our quality standards due to rust or poor condition. As customer safety and satisfaction are our top priorities, we made the decision not to ship a subpar product.

Since we were unable to locate a suitable replacement within a reasonable timeframe, we issued a full refund to ensure you weren’t left waiting any longer without resolution.

We understand how important timely and clear updates are, and we regret that this situation fell short of your expectations. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Sincerely,
Derick
Customer Support Team
GreenGears Auto

GreenGears Auto からの回答

2025年6月16日

Thank you for your kind review! We're glad to hear you had a good experience with us and appreciated the fair pricing and timely service. Your feedback means a lot, and we look forward to working with you again in the future!

GreenGears Auto からの回答

2025年5月13日

Hi Nicholas,

We’re sorry to hear that the part you received did not meet your expectations. After reviewing your order, we acknowledge that the incorrect part was unfortunately shipped. As soon as we were made aware of the issue, we promptly offered to send a replacement part in proper condition.

However, we understand that you chose to decline the replacement offer. We truly regret that this situation did not result in a satisfactory outcome, and we remain committed to resolving issues like this whenever possible.

Please don’t hesitate to reach out if you reconsider or need further assistance—we're here to help.

GreenGears Auto からの回答

2025年5月11日

Thank you for your feedback! We're glad to hear the part arrived in great condition and that you're happy with the product. We sincerely apologize for the delay and lack of updates during the shipping process—this is not the level of service we aim to provide. Your experience has been noted, and we're actively working on improving our communication and shipping timelines. We truly appreciate your patience and your business.

GreenGears Auto からの回答

2025年3月18日

Hi Susan, we are sorry for the delay but your order was shipped on March 13 and is scheduled to be delivered today March 18, Kindly check the tracking that was added to your order and we would appreciate it if you could edit your review.

GreenGears Auto からの回答

2025年3月18日

Thank you for your feedback! We're delighted that the subframe met your expectations in terms of packaging, condition, and price. We're also glad our customer service was helpful in providing you with delivery information. Your satisfaction is our priority, and we're grateful for your recommendation.

GreenGears Auto からの回答

2025年2月7日

Thank you for your kind words! At GreenGears Auto, honesty and transparency are at the core of everything we do. We appreciate your support and look forward to serving you again.