Greenlight レビュー 5,846

Good customer service, very helpful

We’ve used Greenlight for over 5 years and didn’t have many issues until now. I recently cancelled my account because they are declining DEPOSITS!!! Absolutely crazy! Customer service is useless. I talked to a bot and 4 different representatives and still no resolution. It’s less hassle to just get your child a youth bank account that you can monitor. Please pass on this one. The investment and other features can be obtained other ways with way less hassle. Please do a little more research before subjecting you to this migraine of a company!

Terrible decision my kid went out the country and we were recommended this card by her teacher BIG MISTAKE she has been left penniless due to her card being taken by the ATM! Greenlight then held the money up not allowing me to transfer it out smh I’m so sick about this

If I could give a negative 1
Star I would.. do not recommend

I am not enjoying this product at all. I don't know if it's just mine but it hardly ever updates, my daughter was at home for 30 minutes before it registered she was there. She hit the sos button and it never alerted my phone, even after messing around with it for ten minutes, when it does update, it's only because I've completely excited out of the app and reopened it. The app itself is so glitchy and for paying all this money for a monthly subscription, I can't understand why it updates so poorly.

We have 2 of the watches for our kids. The gps is horrible, for example we will be sitting at the basketball ball game at the school and it will be 4 quarter then ill get a notification my daughter just arrived at school when she has been her an hour or more. The watch delete contacts all the time and then they just reappear. We love the features to see when a text message is unhealthy or unsafe. We love that we control who they can talk to and set limits on usage. But for what we pay its not reliable.

Absolutely horrible customer service. I signed up and gave my address and when they processed it on there and they took off the apartment number. 3 1/2 hours on the phone and they want me to jump through hoops to prove that the apartment number that I gave them to begin with is my apartment number, then I canceled my account because of their stupidity. They informed me that they intended on keeping my Social Security number and all my data and selling it and that that was in the contract I signed. I had an account for all of 14 hours before I canceled due to their complete incompetence

There is a transaction that still shows pending from February 3. It is now March 4 when I contacted Greenlight and they were unable to provide proof that it was credited, even though I’m showing them we didn’t get the funds and that the transaction is still showing is pending. We are now on day four waiting to hear back from them. Not only that I have to spent more than two hours on the phone. Instead of issuing the refund and processing it as I provided proof from the merchant, they want to contact their technical support team to get the transaction removed without providing proof that they refunded it. I am an accountant I can count we were not refunded and to be honest I will never use Greenlight again. They are trying to offer free months of service as if I would dare deposit anything else on the account Warning do not use.

My child had a fraudulent charge on their debit card and when it was brought to the attention of customer service they did not do their due diligence to find out what happened from the merchant. Instead our family was told the money would not be credited back. Do yourself a favor and read all the reviews which provide details on how they don't protect your child's money. Stay away from this company and go with a more reputable company who will protect your child's financial assets.

They are a bunch of crooks. My daughter’s acct was supposed to disable at 18, I spoke with customer service about it, and they continued taking monthly fees from me for 2 years. It was $6/month so it was easy for me to lose sight of it. I called and they only agreed to refund 3 months. Do yourself a favor and just open an acct for your child with a regular banking institution and put restrictions on it.

So far so good, always nice and helpful..

The product itself is great. I used it for my first son without issues for years. Then I moved and added my second son. That’s when the problems began.

First of all they didn’t change my address when I moved despite me notifying them, so the Greenlight card wasn’t sent to my address and it’s probably in a landfill out there. Not cool. Sensitive information shouldn’t be floating around with no way to verify where it went.

Secondly when I transferred $150 and then another $20 (for tax - my kid was buying something, he gave me $ and forgot tax), Greenlight instead charged me twice for $150. Thankfully I had the money in my account but for folks who live paycheck to paycheck this could be catastrophic.

I then tried to contact them. What a joke. They have a number to call but it’s AI. I just said “talk to a human” it wouldn’t let me. I had to say what’s going on. So I did. I said “payment issues.” IT assumed I was a teenager, told me to have a parent call, and hung up! I tried this multiple times Mind you

Not only that but even the email route wouldn’t work. It said I was using the wrong email address, but yet I couldn’t change it from the app. So there was no way to fix it.

Even finding the number and contact email to notify them of this issue was not available on the app. I had to google it.

Finally, I wil say that the next day, my money was back in my account and the issues were fixed. But that doesn’t fix the aggravation not the fact that my trust has been broken.

I’m only taking off one star for service because I used them for years with no issues. But I can definitely see how anyone using this app for the first time and not able to fix issues by reaching a human could be very off-putting and might make someone give them only one star.

I believe the moral here is not to trust AI garbage with your customer service, no matter how cheap it is. It’s not worth damaging your customer’s trust.

Good company for kids looking to start their journey in life on their way to financial responsibility.

I tried to setup an account, I provided my driver's license and a financial statement, yet they said "we cannot verify your information, so we suspect you are a terrorist" and would not help me, do not recommend at all. I have multiple credit cards and bank accounts, a mortgage, I even have a CHP for 15 years, I'm beyond verified!

We had the card for over a year and found that a debit card was easier without the $10/mo fees. When we closed our account, we had a $106 balance in her investment portion that we requested twice for a refund, and since it was during their "migration" to another company, it has been under review for 3 months! I've talked to two reps, and the problem remains unresolved. Really?

Excellent customer service! Christel you ROCK!! Keep up the great service
Lucia

It’s a great app for my kiddos. We love it! The only thing is I don’t have the ability to transfer money out of my account in Greenlight to my bank at this time. But otherwise, good app for teacher money management.

Horrible horrible horrible experience!!! Always an issue with direct deposit! No one can give me a straight answer as to how to resolve the issue. Customer service is so slow. You can never get a clear resolution. No follow through on what they say! I was told I would get a call regarding my son’s direct deposit 1/5 latest by 1/6 to ensure everything was resolved… crickets… not worth the aggravation! Save yourself the time and money, find another company that can help your teen manage their $$

Greenlight is functional in giving a child or incapable adult a spending card that has "parent" oversight and spending controls.

Greenlight needs to add low balance alert on child's account that is texted to parent. My friend is mentally challenged so his getting a text alert on his account is not functional.

Also needs to add ability to get cash at ATM. I asked for this a year ago. They were "working on it." On these needs and the antiquated website, meaning it is difficult to find choices,-but, oh, you get Greenlight popups advertising additional fee features constantly!- Greenlight doesn't seem to care. It is stagnant.

Used to work great. Now they hold your funds for up to a week, even though it instantly comes out of your banking account. 2.5 billion a year, and holding for a week, creates quite a profit for US Bank.