Green Motion Car and Van Rental - Green Motion Edinburgh Airport レビュー 

51
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TrustScore 5段階評価の4

4.1

Secure Airparks,, 100 Ingliston Rd,, Ingliston,, EH28 8AU Edinburgh, GB

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レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち1の評価

Una experiencia horrible. Si tienes cualquier mínimo problema no van a hacer nada por ayudarte. Aprovechan cualquier mínima ocasión para sacarte el dinero. Tienen tasas abusivas, a nosotros por una mu... もっと見る

企業が回答しました

5つ星のうち5の評価

Coche muy nuevo y entregado muy limpio. Personal de recepción amable. Como indiqué en otra encuesta anterior, para ser perfecto, a la salida del aeropuerto debería haber indicaciones de cómo llegar... もっと見る

企業が回答しました

5つ星のうち5の評価

Prise en charge et remise de la voiture rapides et efficaces. Nous avons beneficie d’un upgrade gratuit (voiture plus grande et boite auto). Mais politique de kilometrage limite qui rend quasi obliga... もっと見る

企業が回答しました

5つ星のうち3の評価

For years I always book through Carjet and always book a Green Motion car. Their customer service is always great. I was disappointed this time in their definition of a mid size automatic car. If that... もっと見る

企業が回答しました


企業情報

  1. レンタカー 代理店
  2. ・
  3. カー リース業

当該企業による記述

Green Motion Edinburgh Airport provides car hire for travellers using Edinburgh Airport (EDI), with the desk based within the Secure Airparks site at 100 Ingliston Rd, Ingliston, Edinburgh EH28 8AU. From arrivals, head to the coach park near the multi-storey car park, opposite the Tram Station, following signs to the Tram Station and then the covered walkway. Wait at stand 10 and tell the driver you are a Green Motion customer; a complimentary shuttle runs to Bus Stop 2 at Secure Airparks Car Park, where the Green Motion desk is located. Desk opening hours (local time): every day 07:00–22:00, including public holidays.

Why rent with Green Motion

当該企業による記述

Cars and vans for every trip
From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
Know what you need before you go
You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
No surprises at the counter
Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.

Something not right with your rental?

Our customer care team will look into it personally

If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include: • your booking reference • the location you rented from • a short summary of what happened, plus any photos or receipts This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team. Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.

連絡先

  • Secure Airparks,, 100 Ingliston Rd,, Ingliston,, EH28 8AU, Edinburgh, 英国

  • 0131 2850600

10% off when you book direct

Code TRUST10 at greenmotion.com. New bookings.

4.1

ほぼ満足

TrustScore 5段階評価の4

51件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.1

すべてのレビュー

(51)

過去12か月のレビュー数: 4,455件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Smooth process

Checking in and out was a smooth process with a friendly agent. The car was great and very economical.

2026年9月15日
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Thank you for your review. We’re glad check-in and return at Edinburgh were smooth, the agent was friendly, and the car was economical to drive.

5つ星のうち5の評価

Bra bemötande

Bra bemötande. Snabb service.

2026年10月12日
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Tack för ditt omdöme. Vi är glada att du fick ett bra bemötande och snabb service på Edinburgh Airport.

5つ星のうち4の評価

Friendly and good customer service

Friendly and good customer service. Vehicle was very good and economical. However the location of the office at Edinburgh Airport is hard to find at Secure Parks, and it would be helpful if it was located in the main car rental centre, nearer the hotels.

2026年10月2日
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Thank you for your balanced review. We’re glad the team was friendly and the vehicle was good and economical. We’re sorry the Secure Parks office at Edinburgh Airport was hard to find; your suggestion about clearer access near the main rental centre is useful feedback.

5つ星のうち5の評価

Green motion has become my favourite…

Green motion has become my favourite car rental: their delivery and return process is quick and smooth, staff are friendly and sociable, the rental prices are very reasonable, often you are given an upgrade at no extra charge ( on more than one occasion I was given an automatic instead of a manual car and a bigger car than I had booked) ; the location is actually in one of the airport car parks which means a few minutes on the shuttle.

2026年10月10日
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Thank you for choosing Green Motion repeatedly. We’re glad the Edinburgh pickup and return process is quick, the team is friendly, the prices suit you, and you have appreciated the occasional complimentary upgrades.

5つ星のうち5の評価

super obsługa

2026年10月12日
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Dziękujemy za opinię. Cieszymy się, że obsługa na lotnisku w Edynburgu była świetna.

5つ星のうち4の評価

We hadden een mooie en nette auto en…

We hadden een mooie en nette auto en werden vriendelijk geholpen door het personeel.

2026年10月11日
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Bedankt voor uw beoordeling. Fijn dat u een mooie, nette auto kreeg en vriendelijk werd geholpen door het personeel in Edinburgh.

5つ星のうち5の評価

Great service and price

Great service and price. Jackie who over seen my booking was very nice and helpful. Great car brand new and clean. Etc.

2026年10月9日
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Thank you for your review. We’re glad the price and service suited you and that the car was new and clean. It is especially good to hear Jackie was helpful with your booking.

5つ星のうち3の評価

Vanwege de hoge borg zou ik niet weer…

Vanwege de hoge borg zou ik niet weer een auto hier huren. De auto zelf was prima

2026年10月7日
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Hi Frels,

Thank you for taking the time to review us.

We are deeply sorry that your experience with us fell below your expectations. Our customer services team would be more than happy to discuss any issues that you may have had, if you would like to contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

5つ星のうち1の評価

Predatory pricing. Don’t rent.

Like so many of the other reviews Green Motion has received, this is a bad review.
I'd advise you not to rent. This company has predatory pricing based around collision damage waver insurance. Even though I had such insurance, carried through my credit card company, I didn't have the "correct" paperwork to "prove" it, and had to pay an additional significant amount of money if I wanted to rent the car that day. I've rented dozens of cars over the years, and have not had this experience.
Update. Following my posting of this poor review, Green Motion left a reply (below) asking me to contact them. I have already done that, although it took some effort, but despite showing them the details of the CDW insurance I had in place at the time of the rental, unsurprisingly Green Motion has denied a refund of the additional and unnecessary CDW insurance I was required to purchase from Green Motion if I wanted to rent the car.
Even the request to contact them to resolve this is a sham as i already have and it has led nowhere. I still had to pay a significant amount of money for unnecessary insurance and Green Motion continues to deny a refund despite having the paperwork showing the necessary insurance was already in place.

2026年7月17日
自発的なレビュー
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

Hi Phil Rich,

Thank you for taking the time to review us.

We truly apologise for any inconvenience caused by this situation. We would like the opportunity to look into this matter and, therefore, we request that you contact us by using the form at www.greenmotion.com/contact-us. Please include a link to your review in the description box so that our team can locate your complaint.

Thank you for your assistance and understanding.

Kind regards,

Green Motion International Customer Services.

5つ星のうち1の評価

I would give no stars

I would give no stars. Similar issue to others, you need to read every term and condition as they will refuse to release a hire car if you fail to comply. And although they don’t remind you that you need physical cards, you need one (credit card!!) or they hold on to the car and your cash. Do not use, pay a little more to use a competitor! Their complaint team took over 3 weeks to replay and it was only when I copied their CEO into the email that I got a response.

2026年9月3日
自発的なレビュー
Green Motion Car and Van Rental - Green Motion Edinburgh Airport ロゴ

Green Motion Car and Van Rental - Green Motion Edinburgh Airport からの回答

I’m sorry the card requirement prevented you from collecting your car at Edinburgh Airport and that your complaint took so long to receive a response. We understand how upsetting it is to lose both the rental and access to funds. Please share your booking and complaint reference with our customer service team so they can review the information given before arrival and the handling of your case.

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