Atendimento inicial no balcão muito simpático e paciente, explicaram todas as regras com detalhes. O carro estava limpo e era bem novo. Não tivemos problemas na devolução, nem no cancelamento dos valo... もっと見る
企業が回答しました
所在地
所在地を変更Rua General Humberto Delgado 2, R/C Esq 2685-337 Prior Velho, 2685-337 Loures, Loures, PT
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The absolute worst experience ever!!! I picked up my rental on 09/20/26 and it broke down within 2 hours of having it. I was stranded on the highway for over an hour waiting for roadside assistance.... もっと見る
企業が回答しました
Tudo correu lindamente e o único problema q eu encontrei foi para encontrar o shuttle de ligação no aeroporto de Lisboa. Não existe sinais físicos no local, mtas pessoas não sabem onde fica, a q horas... もっと見る
企業が回答しました
The rental agent tried to force me to purchase additional insurance (which by the way costs 2X of what the actual rental charges were.) He threatened me that if I didn't, I would be responsible for th... もっと見る
企業が回答しました
企業情報
Green Motion Car and Van Rental - Green Motion Lisbon Airport について
当該企業による記述
Car and van rental, wherever your journey starts
Green Motion is an international car and van rental brand with branches at airports, railway stations and city centres. We're part of Green Motion International, which operates more than 600 rental locations in over 80 countries across the Green Motion and U-Save brands.
Book online at greenmotion.com to see live prices, choose your vehicle and extras, and collect from the branch of your choice. Our fleet includes small city cars, family SUVs, people carriers and commercial vans, with lower-emission and electric models at many locations.
Before you travel
- Payment card: you'll need a credit card in the main driver's name for the security deposit. Accepted cards and deposit amounts vary by country and are shown before you book.
- Documents: bring your full driving licence and a valid ID. Some countries also need an International Driving Permit.
- Booked through a travel site? Check your voucher for what's included.
Here to help
Questions about a booking are fastest answered by the branch you're renting from. Their details are on your confirmation email. For anything after your rental, including deposits, charges or damage queries, contact our customer care team at ics@cs.greenmotion.com.
We read every review on this page and reply to them. Your feedback goes directly to the branch team so we can keep improving.
Why rent with Green Motion
当該企業による記述
- Cars and vans for every trip
- From city cars to 7-seaters and commercial vans, with lower-emission and electric models at many locations.
- Know what you need before you go
- You'll need a credit card in the main driver's name for the deposit, plus your driving licence. The deposit amount and accepted cards are shown before you pay.
- No surprises at the counter
- Optional cover and extras are listed at booking, so you can compare what's included before you reach the counter.
Something not right with your rental?
Our customer care team will look into it personally
If your rental didn't go the way it should have, we want to put it right. Email our customer care team at ics@cs.greenmotion.com and include:
• your booking reference
• the location you rented from
• a short summary of what happened, plus any photos or receipts
This lets our head office team review your rental record with the branch straight away, rather than coming back to you with questions. Deposit, charge and damage queries are all handled by the same team.
Thank you for telling us. Every review on this page is read, and your feedback goes back to the branch team so we can keep improving.
連絡先
Rua General Humberto Delgado 2, R/C Esq 2685-337 Prior Velho, 2685-337, Loures, Loures, ポルトガル
- +351256934500
10% off when you book direct
4.1
ほぼ満足
20件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
Trustpilot では、本物の人間によるコンテンツに重きを置いています。ただし、この企業は返信原稿の作成に役立つ AI 支援ツールにもアクセスすることができます。
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Alles bestens
Hat alles wunderbar geklappt von der Abholung am Flughafen bis zur zügigen Übergabe des Mietwagens und anschließend auch die Rückgabe kann ich jedem nur empfehlen
2026年10月12日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Vielen Dank für Ihre Empfehlung. Es freut uns, dass die Abholung am Flughafen, die zügige Fahrzeugübergabe und die Rückgabe in Lissabon so gut funktioniert haben.
Foi super
Foi super, o carro novo económico, agência está fora do aeroporto e tempo de espera é muito mais mas o resto é super
2026年10月14日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Hi,
Thank you for your five-star review.
We are delighted that you had agreat rental with Green Motion.
We hope to see you again in the future.
Kind regards,
Green Motion International Customer Services.
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado pela sua avaliação. Ficamos satisfeitos por ter apreciado o atendimento rápido, o preço e os carros em Lisboa.
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado pelo seu comentário. Ficamos satisfeitos por saber que apreciou o atendimento do nosso colaborador em Lisboa.
MI hanno dato una auto incidentata sul…
MI hanno dato una auto incidentata sul frontale...
2026年10月14日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Ci dispiace leggere che l’auto consegnata a Lisbona presentava danni nella parte anteriore. La sua recensione non indica quali conseguenze questo abbia avuto durante il noleggio. Se desidera una verifica, invii privatamente a ics@cs.greenmotion.com il riferimento della prenotazione e le foto scattate al ritiro, così il servizio clienti potrà confrontarle con la scheda del veicolo.
Bom atendimento e facilidade na devolução
Atendimento inicial no balcão muito simpático e paciente, explicaram todas as regras com detalhes. O carro estava limpo e era bem novo. Não tivemos problemas na devolução, nem no cancelamento dos valores que foram reservados no cartão. Recebemos a fatura de pedagio bem detalhada e tudo certo.
2026年8月13日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado pela avaliação detalhada. Ficamos contentes por saber que a equipa explicou as condições com paciência, que o carro estava limpo e recente e que a devolução, a liberação do valor reservado e a fatura das portagens correram bem.
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado pela avaliação. Ficamos satisfeitos por saber que o atendimento foi ágil e que gostou do veículo novo.
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigada pela avaliação. Ficamos felizes por saber que foi bem atendida e que a equipa de Lisboa foi atenciosa.
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Merci pour votre avis. Nous sommes heureux que l’accueil à Lisbonne vous ait plu et que la voiture ait été propre.
Strong-Arm Tactics To Purchase Additional Insurance Coverage
The rental agent tried to force me to purchase additional insurance (which by the way costs 2X of what the actual rental charges were.) He threatened me that if I didn't, I would be responsible for the full value of the vehicle. I am well aware of this (and could easily afford to purchase any vehicle on the lot.) Full coverage is provided through the credit card that I use for all car rentals anywhere in the world. In addition, they require customers to pay 1,800-2,400 Euros deposit, which I was more than happy to do. I also had these strong-arm tactics when I tried to rent a car from Green Motion in Faro, Portugal last winter. When this happens, I just order an Uber, walk out and don't rent the car. Even if it's prepaid, my credit card company immediately reverses the charges. I've rented from Green Motion 10 times in the past 2 years and generally have had positive experiences. These were the only 2 times where the rental agents were unusually aggressive about this. I'm supposing that they receive commission on selling additional insurance coverage and attempt to scare people into purchasing it. I'm afraid that many foreign drivers fall for it.
2026年8月22日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
We understand your concern about the pressure you felt to buy additional cover at Lisbon, particularly after generally positive rentals with us. The cover available through a credit card and the rental deposit can involve different terms, but we cannot establish what was said or required at the counter from this review. Please send your booking reference and the documents provided at Lisbon privately to ics@cs.greenmotion.com so central customer services can review the options presented and respond.
Personale disponibile e trasparente…
Personale disponibile e trasparente nelle spiegazioni
2026年10月14日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Grazie per la recensione. Siamo lieti che il personale di Lisbona sia stato disponibile e chiaro nelle spiegazioni.
The absolute worst experience ever!!
The absolute worst experience ever!!! I picked up my rental on 09/20/26 and it broke down within 2 hours of having it. I was stranded on the highway for over an hour waiting for roadside assistance. I purchased full coverage insurance. They keep charging my card for added charges, last charge was yesterday for the tow truck charge. I have now been charged a total of $1180.23 for a vehicle I had for 2 HOURS!!!!!! Customer service does not exist we these people!!!! Completely DISGUSTING what they are doing. Today is 10/13/26 and they still have not credited me for anything!!
2026年9月20日
自発的なレビュー
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
We understand your concern about the breakdown shortly after collection, the roadside wait and the later charges, including towing, while you await an explanation or credit. We cannot establish the cause of the breakdown or the basis of each charge from the review. Please forward your rental reference, the charge notices and any earlier correspondence privately to ics@cs.greenmotion.com so central customer services can review the rental and payment records and respond.
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Vielen Dank für Ihre Bewertung. Schön, dass das Preis-Leistungs-Verhältnis bei Ihrer Anmietung in Lissabon für Sie gepasst hat.
Atendimento rápido e eficiente
Atendimento rápido e eficiente, cordialidade, o carro atribuído e o preço praticado.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado pela sua avaliação. Ficamos satisfeitos por saber que o atendimento em Lisboa foi rápido, eficiente e cordial, e que gostou do carro e do preço.
La location a été parfaite sauf l’assurance
La location a été parfaite, la prise du véhicule comme le retour.
Juste un petit soucis sur l’assurance pour la voiture que j’avais prise avec le vol et qu’on m’a fait croire qu’elle n’était pas valable pour m’en vendre une à 320€ pour 15 jours ce qui a tripler le coût de la location. Elle était cependant bien valable après renseignement mais qd on est devant un guichet a l’étranger, on n’hésite à ne rien prendre !!! alors renseignez vous bien avec ces assurances …
2026年10月12日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Merci pour votre retour. Nous sommes heureux que la prise en charge et la restitution du véhicule se soient bien passées. Nous prenons au sérieux votre remarque sur les informations données au comptoir concernant votre assurance souscrite avec le vol et le coût de la couverture supplémentaire. Nous ne pouvons pas vérifier les garanties ou les échanges à partir de cet avis. Si vous souhaitez un examen de votre dossier, écrivez à ics@cs.greenmotion.com avec votre référence de location et les documents d’assurance, en privé.
Apesar de tudo, recomendo a Green Motion.
Tudo correu lindamente e o único problema q eu encontrei foi para encontrar o shuttle de ligação no aeroporto de Lisboa. Não existe sinais físicos no local, mtas pessoas não sabem onde fica, a q horas chega, onde pára, etc... Tirando esta situação, a experiência foi bastante positiva no seu geral. Olhando ao facto q eles entregaram o carro molhado para esconder os riscos na pintura q eram imensos. No contrato vem os defeitos já existentes mas mtos deles não estão ainda registrados. Convém esperar secar e fazer um vídeo detalhado a todos os defeitos do carro antes de sair do local para evitar surpresas (€) na hora de entregar o carro.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado por partilhar a sua experiência. Ficamos satisfeitos por saber que, no geral, o aluguer correu bem. Percebemos que foi difícil localizar a shuttle no aeroporto de Lisboa e que faltavam indicações claras sobre onde e quando ela parava. Também registamos a sua preocupação com marcas que, segundo relata, não constavam do contrato. Não conseguimos confirmar o estado do veículo por esta avaliação; se quiser que a documentação de entrega seja revista, envie a referência da reserva e o vídeo ou fotografias em privado para ics@cs.greenmotion.com.
Atendimento cordial e justo tanto na…
Atendimento cordial e justo tanto na retirada quanto na devolução.
2026年10月12日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado pela sua avaliação. Ficamos felizes em saber que recebeu um atendimento cordial e justo tanto na retirada como na devolução do veículo.
Superarón las expectativas
Todo el staff ha sido muy amable. Lo servicio fue super rápido y ponen mucha atención a todos los detalles
2026年10月12日
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Gracias por tu reseña. Nos alegra saber que todo el equipo fue amable, que el servicio fue rápido y que prestaron atención a los detalles.
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado pela avaliação. Ficamos satisfeitos por ter apreciado a simpatia e o profissionalismo da equipa em Lisboa.
Green Motion Car and Van Rental - Green Motion Lisbon Airport からの回答
Obrigado pela avaliação. Ficamos satisfeitos por ter apreciado a rapidez, a qualidade dos veículos e a simpatia da equipa.
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