GreenSquareAccord レビュー 

green square accord puts profit margins over safety

I am extremely disappointed with the service from GreenSquareAccord. My partner, our baby (now 11 months old), and I have been living in unacceptable conditions for over a year.

Our one-bedroom flat has been severely affected by black mould and damp since at least January 2024. Despite reporting this repeatedly, and multiple surveyors visiting, nothing meaningful has been done. We have now been told that work will finally begin on 20th April 2026, involving “condensation paint.” We were advised a mould wash should happen first, but given our experience, we have little confidence this will actually take place.

Communication has been inconsistent and frustrating. My partner and I have been told completely different things on multiple calls. In a previous property, a worker even showed us how jobs were deleted from the system rather than marked as completed or outstanding. Because of this, we now record calls (with permission) just to keep track of what is being said.

At one point, we were left without hot water and heating while caring for our 10-month-old baby. I had to stay with my mom because we couldn’t even wash or prepare bottles safely. It was only after my mom intervened that we were temporarily moved out (decanted), and even that took two days to arrange.

We are still currently decanted until the scheduled works, with no guarantee the property will actually be made safe.

In addition to this we have also been dealing with anti social behaviour for months and they just don’t seem to care! There are also serious issues with the property itself. We have been raising concerns about faulty windows for a long time, but action has only been taken after involving housing standards. Insulation in the roof was also poorly handled — workers left without completing the job properly, and there are still visible gaps.

Overall, this experience has been exhausting and distressing. We feel ignored, misled, and unsafe in a property that should be suitable for a young family. We do not feel that Awaab’s Law has been properly followed in our case as well as breaking multiple legislations.

Gsa has to be the most incompetent company. The CEO takes one of the largest HA wages but the company she runs Is dysfunctional
She was advised not to join Accord but did and now selling all the rural properties.
I believe she worked for Accord once.
My last home I was forced to leave so they could sell. I spent 15 years making it a home thinking I would be able to buy it and it just got destroyed and sold at auction for nothing
I tolerated sewage around the property. No cavity walling, lead paint, damp.
As long as the heating was on permanently, the house was okay. As soon as it came off it was freezing.
When they forced me to move they told me to cancel my oil. I spent the whole of the winter in a freezing cold house. -4.
The day that that my oil ran out my mum passed away too.

When it came to moving day apparently they spent 5k on EASY MOVE swindon
They could not move my belongings because they were too heavy and last minute myself and my daughter moved 90%
I'm a very strong person but this company broke me and I ended up being on sick for the 1st time in my life and then they forced me to sign contracts while on sick. This company says they help with mental health. The only help they do is destroying people's mental health
Tom who moved me,his lack of communication skills was not helpful
The day of moving he was uncontactable. He was supposed to be taking charge but did nothing in the end. Apart from give me 3 bags of soil so I could plant my plant up. I did mention to him that I had used my three very large compost heap already to fill pots to transplant plants. I've had plants in pots for over a year now.

they move me to a place with a hole in the ceiling from a leak that's been here since before I moved and it's disappeared from the system even though it is an emergency job
The hedges here go into the alleyway and ivy to the top. The garden's covered in bindweed and I'm supposed to sort this mess out
And for the privilege I pay them rent.
this morning they increase my direct debit without informing me which I'm sure is not legal.

My last home was opposite the home I was born in.
I am the first member of our family to be in a HA house and it's an embarrassment to myself made worse by the fact they make you feel like a peasant even though I've always worked.
Gsa is not for the people they are for themselves.

GSA are only interested in getting the rent paid. Increased service charges for services that are not received. A huge rise this year. No scheme manager or the equivalent bother to visit. I accept that our regular scheme manager is on long term sickness nut assurances of visits never materialise. Tom Dungeon, the latest culprit to unreliability having told us he would be attending twice weekly is more of a Count of Monti Cristo as we never see him. His superior, Yolanda is out of the same pod.
GSA never respond to questions they do not like. It is no surprise that the ombudsman has looked at them and that a question about them has been raised in Parliament
In all they are a ill managed 4th rate organisation

GSA were absolutely hopeless in everything they have done for me. One speed, which is unimaginably slow in doing anything.
They act like they are an unaccountable public sector organisation, arrogant and totally inefficient.
Quite how the CEO, Ruth Cooke, and the Board, chaired by Colin Dennis, sleep at night with 88% 1* Trustpilot reviews is beyond me, but they must not care at all about their reputation and their customers.

Awful housing association. To be told you’re lying about calling up and being put on an emergency repair list. Unreal. Called on two occasions. 20th of January and 20th February complaining of issues with my front door, two separate issues. Front door is now leaking and letting in water and flooding my hallway and is also coming through the glass panels!
Was told on 20th February I’d be contacted within 7 days. It’s been a month. Called up yesterday and told I never called on the 20th February! Absolute joke of a housing association. Worst one out them all.
Now have to wait until April 23rd for someone to come out. They asked what time I’d prefer, I said afternoon. Then recieved a text message saying someone would be out between 8am and 1!
Appalling.

Racist housing association. I’ve taken them to the ombudsman several times and been awarded compensation. They NOT carrying out repairs on time!

This company is a lost cause. They care little for thier tenants, and do nothing for them. My housing officer has just cut me off because she didnt like that I said I would take legal redress about thier contractors, if they drove me to another mental breakdown. So adult and grown up, the polotics
of the playground.maybe if they read the reviews they would understand a bit more.

Over the past 25 years with Heaton Housing, now known as Green Square Accord, I've experienced significant stress and distress due to their lackluster service. Recently, I attempted to contact Tom, the manager regarding rental debt, only to find he was unavailable. I'm feeling pressured to relocate as they want the property back, despite having neglected repairs for years while collecting rent. It's disheartening that when extra assistance is needed, none is offered. After all this time, their focus remains solely on profits, and it's disappointing they still label themselves a nonprofit housing organization. In the past, under the leadership of David Loon, the housing manager, things were different. Over time, I've seen many competent staff leave and have been dismayed by the absence of support in my efforts to move. I've been waiting two years for a new place as they wanted back their property, but was then informed I'd have to cover significant rental costs from my benefits. Their disregard for tenants is alarming, treating us as the issue despite us bearing the stress and lack of support while they continue to receive rent. This negligence is unacceptable, and I urge the government to close them down. I'm reaching out to Ruth Cooke urgently, as we've previously discussed the concerning situation. I plan to communicate again to update her on the impact their conduct has had on my health, both mentally and physically.

I have been with Heaton housing 25 years which is green square accord now I have encountered so much stress and distress from them over the years today I asked to speak to manager Tom from renting debt which is Lisa manager and I was told he was off this week I urgently need to speak to him and I feel I’m being bullied into making a decision about moving because they want the property back after doing no repairs for years but taking the rent it’s obvious that when needing extra support or any support there is none given I can not believe after all this time given they have never ever pulled there socks up to do better all they are interested in is making money I am ashamed that they are even able to call themselves a non profit housing organisation at the beginning this was not there vision but back then David loon housing manager was excellent back then but I have seen enough there is nothing I haven’t seen or experienced from them there has been good staff that have left and I have really no words to describe the lack of support I have been given to move the knowledge I have been given from them is zero I waited for a property now 2 years because they wanted there property back and I was told by rent officer Lisa it will be social and then got told I will have to pay a lot of money per month out of my benefits they do not care about there Tennants and behave in such away that Tennants are the problem even though it’s the Tennants that endure so much stress and lack of support even though they still get there rent how is this acceptable the government need to close them down for negligence of being a landlord I am requesting that Ruth Cooke to get in touch with me asap as it is a very urgent matter we did speak once along time ago and she was very concerned 🙁 as to what was really going on with everything and I will be writing to her again just to fill her in exactly how I have been treated by her staff and exactly what it has done to my health and how it has impacted both mentally and physically

The worst company ever, dont cut and clear our estate yet forced to pay 250 a year, james shackle so rude at me on emails so now im rude back.. total idiot.
sends me a bill with money i dont owe and wont pay as he took the whole estate to court, and messed up my court papers so he can jog on. they con people avoid

Would be zero if it was an option! Contacted the out of hour emergency number on Saturday as my back door was jammed and unable to open, was told someone would come out on Monday as this was not an option”emergency” to then be called on Monday to be told no one will be coming until Thursday! Ridiculous company!

This housing association are immoral and unworthy of the money they receive to house the vulnerable. They don’t care about our properties and the grounds I live in are a shambles covered in flytipping and infested with bedbugs.

They have recently destroyed the grounds we live in taking out the shrubs that protected us. They also, illegally, removed bats habitat. No one cares. I hope they are taken over and that one day I get to escape them as landlords.

Leanne my housing officer WILL NOT SPEAK TO ME unless there have problems with me the worst and inconcidative people there are

GSA! Where do I even start? 20 years in a shared ownership property. Within one week of moving in our back door lock broke. Called GS - not their problem, you are responsible for getting it repaired!
Fast forward to this year - rent going up substantially and service charge and building insurance? Well, let’s just say they are having a laugh! Apparently service charge is £105 a year. My service charge states £1050! Someone seems to have added an extra zero! Building insurance £99.90, my estimate £999.90 (again someone seems to have added an extra digit!) but here’s the laugh, my actual is £2176!
They’ve tried explaining it to me but nope sorry, it just doesn’t add up!
Sick to death of their downright greed!

Quite possibly the most difficult company to get hold of. I have called trying to pay an estate management fee on multiple occasions yet no-one answers the phone or replies to voicemails. They have now sent another letter chasing payment along with the threat that if it is not paid within 30 days it will be escalated to the next stage of the recovery procedure! So I call the number provided and guess what, voicemail again and the alternative number I called is not recognised!! DO NOT THREATEN ME WHEN YOU CAN'T BE BOTHERED TO RETURN MY CALLS. If I could give zero stars I would.

Baffled how can a service charge go from £105 pcm to £180pcm
Services are not adhered too mostly
The only consistent service is groundsmen .. GSA you are seriously pushing boundaries have zero respect yet try to manipulate & cover up your inconsistency time & time again

Nearly an month now burst tank in loft supposed to be replacing bathroom ceiling and plastering got to put in new loft insulation put electric on for lights to work paye rent but they can't be bothered supposed to be priority utter disgrace that we are being treated

We recently moved into an over 55's property. We were very impressed with the property and the letting team at Green Square Accord, especially Tina, who really worked hard to make things happen...

Jokers you pay for nothing

A tragedy waiting to happen.

If I could give no stars, I would. Absolutely abysmal treatment of tenants, to the point of causing a breakdown!

My Daughter has been a tenant of GS for 10 years, and in all that time, since day 1 has been harassed and intimidated by another tenant, as has her 10 year old son. This other tenant has harassed ALL the others in the small cul-de-sac, people have moved because of them, yet still GS let it go on. What was supposed to be a new start in a nice new home has been ruined by one tenant who causes stress and danger to others.
To the extent that now my daughter and her son have a victim support officer and have been provided with panic alarms. 10 years of this!! GS do nothing. Police and housing ombudsman are involved yet still every single day there is hell. Something awful and serious is going to happen unless GS move either my daughter or this twisted insane tenant. And Soon!
No doubt GS will reply here saying how concerned they are and will look into it if she contacts them blah blah blah…LIES!
When something tragic happens I will point everyone to this review, as GS have been told this is going to end up in a tragedy but do not care. People and peoples lives are nothing to them. They don’t have to live this life so they don’t care. Deep deep shame on them.

Reply to GS.
Just as I thought, your normal cut and paste type reply “ we care about people” blah blah. She has pages of email correspondence with GS, pages of promises, fake concern. She is now directly contacting the the CEO of GS and the media. My daughter’s life is in danger, she is so desperate to escape this situation but you do nothing. She’s battling you alone and you are passing her off with no care for her life.