Grenson レビュー 

I have owned a pair of Grenson boots for 11 years. They have been superb, I have maintained and polished them but the Goodyear commando soles had seem a lot of wear and were significantly worn down.

I finally got round to sending them back to Grenson for their Repair - Re-sole and Heel service.

Absolutely fantastic, highly recommended. My boots look absolutely brand new. Completely re-soled with new Goodyear welted soles. Beautifully stitched back to the upper. New leather insole, new laces and the uppers have been re-finished and polished.

They look immaculate, absolutely fantastic. They feel amazing.

I paid £350 for these boots in 2013. Twelve years later I have a brand new pair of boots for £170. £30 a year the original pair cost me, amazing value and spectacular English shoe-making.

Turn around was much quicker than advertised as well, there weeks from posting to getting them back.

Truly great service, and great boots. Thanks!

Customer service non existent. No phone line and bad automated responses. I returned sale shoes as they were wrongly sized and couldn't get any reassurance that the shoes had been received back. Only " expect a response from CS within 5 days".

It turns out that the shipping cost is non-refundable, and there is no information about it on the website. OMG these shoes are expensive and yet they refund only the cost of the shoes but not the shipping cost. So 25 euros just to try on their shoes. The website is glitchy, and the service is totally missing the mark in modern commerce. Very disappointing.
Also received an obnoxious customer service response saying that non-refundable shipping costs are mentioned in their terms and conditions. However, I am somehow responsible for searching for discrepancies in the information on their website. Absolutely disgusted with this "luxury" predatory brand. I hope nobody will buy from them.

Bought a pair of brown moccasins (Susanna) for the summer. They dyed my feet black! When I raised this with the shop in Jermyn Street London by phone and then by email, I was told that moccasins should only we worn with socks! I have worn them with socks and they dyed my socks black. Very POOR quality for a not cheap price.

I have ordered a pair of Archie shoes from Grenson a week ago. Immediately after picking up the package, Fedex (horrible company) throw it away at the local facility.

After struggling with the bot on Fedex' hotline, I finally managed to reach a human being by repeating the word 'Complaint' multiple times. The support agent is refusing to start a search for the package until they get a goods description from Grenson.

I have written to Grenson (they don't have a phone number???) but they have not replied.

So now I have a very large sum of money drawn on my account and no shoes and nobody willing to do anything about it.

I have filed a claim with my bank in the hope that they will help with a chargeback.

I strongly advise you NOT to order anything from Grenson. I am shocked by this experience.

Update: Fedex have also now given up on getting in touch with Grenson. Makes you wonder if the company is closing down.

Appalling customer service. I accidently ordered a pair of sneakers in a man's size as to ladies. Returned for a refund and Grenson have had these since 5th August. Still no sign of refund and no response to my messages. As the item I wanted was still available in correct ladies size I ordered these even before
The original ones received back by Grenson. Notified order was received and being processed. Guess what. They have now cancelled that order. Already have several pairs of Grenson but won't be buying direct again.

Was going to buy a pair of Camden shoes as a treat. Read some reviews and will shop elsewhere. Reviews matter, they really do.

Web site not working ….

New in feature did not redirect so UNABLE TO CONSIDER.
FILTERS NOT REDIRECTING !!!?

CONTACT NOT WORKING ….
oops something went wrong is all I got.

My first experience… will I have some reason to hope…. and possibly BUY THEIR PRODUCT?

Possibly not as Grenson do not normally respond.
Chris Turner-Robson

Amazing experience!
I was nervous about buying some sneakers, given there appeared to be a number of negative experiences. However, I cannot fault mine! I brought the most beautiful, classy exceptionally well made trainers in the sale.. they are brown suede with crème and a light blue G on the side. I love them! they are exactly what I’d hoped for. I only ordered them 2 days ago and they arrived today! I’m sooo chuffed with them. Now my only advice would be to choose your normal size, as when you research the last sizing on the site they suggest you go up a size. I chose not to do that and ordered my normal size 38. They are perfect! Thank you Grenson, you didn’t disappoint at all. I will definitely buy again!

Have purchased Grenson products in the past with no problems. However, recently bought a pair of sandals as a gift. After 2 months the sole came loose, only worn 3 times for a total of about 3 hours. I got in touch with Grenson and provided photographic evidence as requested. They got back in touch to say they were reviewing the issue. They then got back in touch to say that in their opinion this was due to excessive wear and tear and that they would not be able to provide a repair. I again explained the issue and emphasised that after 3 hours wear the sole should not have come loose. Their reply was dismissive to say the least. I will not be buying anything from Grenson again because if anything does go wrong with the product they don’t want to know. Appalling customer service.

1. I think I must have purchased at least 8 pairs of Grensons so far. I have three pairs in current use. My first pair of Grensons were given to me second-hand from a friend... and I was quickly hooked. They are most certainly a quality product. Quality means substance, and substance can mean the shoes can be heavy, which many of us are not used to - especially if we've been brought up with trainers on our feet. I discovered the 'classic' styles often had to be broken-in to adapt to the shape of your feet. But when I enter good company I have often gained admiring comments from very discerning people. I have even shaken hands with HM the King a couple of times, and didn't feel outclassed in my footwear ...though I am sure his are bespoke!
2. I can see there are quite a few negative comments on this site about customer service... I get it. Purchases can go wrong. But I can only talk about my own experience. All my purchases have been made online. And fortunately, because my first pair were perfectly-fitting hand-me-downs, I already knew exactly what size I needed going forwards - 9G. Their sizing has been totally reliable and consistent over several decades. I did once once have to contact the company to ask how I could get the very particular laces my boots had been originally supplied with... The next thing I knew, they had sent me a set, gratis!
3. I have some final comments about the soles Grensons use: The leather soles are truly the hardest to break-in, but they are the smartest and classiest by a mile. The most comfy soles I have ever had were the rubber wedges; I loved them. Unfortunately, these soles are available for a much more limited range of styles - and they do have a genuine shortcoming... being so soft under your foot, they do wear very heavily and they cannot be resoled. But oh my goodness, I could wear them for 18 hours without my feet complaining! For me, I have found that the commando sole has become the most practical go-to for me. It hits the sweet-spot where comfort, class and utility meet. These soles can handle everything I want them to do: board meetings, social occasions, setting off on a vigorous walk or even riding my motorcycle. They have a town & country feel, and I guess that fits my lifestyle.
Anyway, I hope my thoughts are useful to someone.
Good luck!

Purchased a pair of shoes in the sale and was so pleased with them, I couldn't resist getting another pair. Considering the sale period the delivery was very quick. When dispatched they arrived the next day.

Aweful customer service. Made purchase 8 days ago - no shipment, no reaction on email. Apply yourself!

Absolutely shocking customer service, do NOT buy from these fraudsters.

They do not respond.

Appalling customer service - have tried contacting about a refund but no-one taking call or responding. Think the company must be going under - am thinking of reporting them for fraudulent payment to the bank.

Ordered a pair of Stella duck boots after having bought the very nice looking Dudleys for my son upon our last visit in London in a Grenson store. For his shoes we had a discount as they were in sale in the store and right after the purchase on that same day I checked their own website just for the other London stores and noticed the discount online was much bigger. I felt really upset with that and sent a mail. I did get a friendly reaction to my mail saying they could understand my frustration but.. and the ability to send it back and repurchase online.. My son had already taken them along plus I would never do such a thing. Sending complaints is also something I hardly ever do. Later on I thought it was just bad luck and bad timing and as I really liked the look of their shoes in general, as I love the London shoe style, soon after bought a pair for myself in sale online to send overseas. I read the sizing info carefully -which I do find very clear on the site - and decided to take a 5,5 in stead of my regular 5. Then at least they would not be too small and I could wear a thicker sock in it too. At this point I am writing with both my painful feet up with big blister plasters on them. I wore them inside for a while 1st, and although they looked a bit disappointing quality wise (stitchwork not as nice as expected, leather very stiff, heavy too, toe just not round enough for that nice duck boot look) I decided to just leave it and wear them as a good steady rainboot pair. So today I took a real short walk in them outside with preventive plaster bandage on my heels and a good size walking sock.... although the size is okay as my toes do not touch the front the fit is just so wrong! They are stiff and heavy and not nice to wear. I have thin feet and still they feel very narrow. I always wear hiking shoes and regular Italian leather boots in winter.. A standard not even high brand Italian leather boot from here fits x times better. Breaking into a made in England doc Martin almost feels like slipping into comfy woolen home slippers compared to these Grenson boots. I have made a mistake to trust the 'British quality' label shoes.. Only just now I have looked up reviews and see what is happening there.. All made in India!!! Yet very high priced! I feel mislead! I always like genuine brands and like to stick loyally to high quality yet affordable enough brands and don't mind spending a bit more with the thought in mind that I can wear them for years and years. Take good care of things. I like to use shoes for a long time and don't need 20 pairs. I was under the impression Grenson was like this... I would feel bad if I was the founder of this particular brand.

Non existent customer service. Last time after 2 emails I received reply. 10 days ago I returned shoes requesting another size. Again no response to emails. No phone number and the stores can’t/wont help! They’re happy to take over £300 but now I’m wondering what kind of company this is. I’ll seek legal advice if I don’t get a message by tomorrow!

Dismal returns process. Emails and messages ignored and no sign of my refund. Looking like I will have to do a section 75 chargeback if their staff can't be bothered.

Gorgeous shoes so bought a second pair. Entirely different fit. Unwearable, stiff, larger and made my feet bleed. Customer service patronising and unwinding. Tough luck basically. Won’t buy from them again. Sad because they look great.

Sadly the Grenson Aftersales service is abysmal. Problem with Grenson sizing where their advice to size down on a particular style is hidden away from the Main Description so you waste time/money/postage ordering what turns out to be the wrong size (which they knew however had hidden the “size down” info under the “Shoe Last” info ……so you end up having to be a Detective before you try and order your size?!).
Then the discount you had, you lose as you have to return/await a refund and re-order at a higher price with more postage costs, then they ship your Shoes/Boots just before Christmas …..then drop the price by a whack in their sale …..and you complain politely and receive a standard “we understand your frustration however….. email”.
After 40 plus years I’m done with Grenson. Apparently their CEO Tim Little has no issues with their Aftersales Service?
Frankly, a very shoddy experience with over £1000 worth of Grenson shoes/boots …..wasting my time/effort & money.
Time to look elsewhere …..Barker, Cheaney etc and see if they are interested in Aftersales rather than a Quick Profit/Sale.
My experience confirms Grenson are NOT interested in their Customers ……and still awaiting a Refund of around £500 for a Return (due to their failure to highlight their “size down” advice where one would not look for it).