Grenson レビュー 

Without doubt fantastic service from this wonderful company. I purchased my 1st pair back in 2014 and enjoyed them so much I thought I would try there service to a rebuild. I paid my money and sent them off . Few days later they told me I had overpaid by mistake and sent this back to my bank . Well impressed already. Then today my boots arrived. Beautifully packed and with such care. Honestly they have done an outstanding job it’s like they are brand new but without the need to break in . Whoever worked on these deserves my thanks. I’ve tried ringing to do this but unfortunately it’s all by email. I’m about to buy another pair as a treat I’m that chuffed . Mick

I can wholeheartedly recommend Grenson!

At the end of December 2020, I made my first order at Grenson. One of the pairs I ordered wasn't to my liking, so I tried sending them back. Unfortunately -- due to Brexit and new rules at DHL -- it cost a lot of effort to return the shoes. Eventually, after about a month, the return process was finally completed.

Because I had placed a second order at the time the return process begun, and the rules and regulations for EU customers ordering from the UK were already in effect by then, I had to pay about +33% of the total order amount to customs. Of course I expected this, but in combination with the above, I did not like the overall experience.

Unexpectedly, I received an email on the 6th of April from Grenson, informing me about a fully duty paid system -- which would mean a clear final amount at checkout, and a delivery without any further charges. They also offered to compensate me for the issues due to Brexit, with a free pair of shoes, hassle free (so I write this experience fully on my own behalf).

In conclusion; I received great service from Grenson. Not only did they give me great advice with choosing new shoes, and offer free global return service, but the order arrived at my doorstep within 48 hours!!

The handmade shoes are of the best quality. My trust is restored and Grenson is back at the top of my list, amongst all the great names. Therefore I can highly recommend this company! I already have my eyes on another pair of shoes, and I am looking forward to order these soon.

Quite how I managed to sign up to Grenson I'm not sure but I made the fatal mistake of hitting the unsubscribe button - a big mistake. By hitting *'unsubscribe'*, you're triggering a response and you will then be bombarded with junk e/mails.

NEVER open Grenson promotions - - - -

Always a good experience. I bought my first pair of Grensons several years ago during a trip to London and loved them so much that I kept ordering more even after I returned to Germany. Right now I own five pairs of their shoes and I love them all. Good craftsmanship, excellent quality of materials, perfect fit and they always look awesome. Had to return (exchange) a pair once and that was a smooth experience as well, customer service was very helpful and the whole process was very easy and fast, especially given that I don’t live in the UK.

Fantastic Grenson Fred boots. Quality is undoubtedly the best. Super fit. Ordered half a size smaller. Fantastic again. I have a pair of Grenson Nathan to and I wish they would start making them again. Mint Mint Mint

I had a few Brexit-related delivery issues (for delivery to the EU) that I wasn't expecting after placing my order. Like so many others, I think the company was unprepared. I decided to return my item without paying the additional custom's fees. After having read some of the reviews about their customer services, I wasn't sure what to expect but I was suprised by how efficient they were. They took charge of the return expenses, refunded me very quickly and then, without me asking, they made an incredible commercial gesture in apology. It has been a long time since I've felt like a truly valued customer. I honestly can't praise them enough. I have been informed that the border issues have now been resolved, and I look forward to placing more orders with you in the future. Thanks.

I now own 11 pairs of Grensons so I can only say I must like their shoes. Got my first pair around 2008. I've always thought these shoes will last a lifetime if you take care of them but I still keep buying them. Not only are the shoes well made, when you send them back to Grenson for a resole they look like new when they return.
I'm not keen on some of the attempts to capture a younger fashion audience especially when they keep boasting that they were established in 1866. Some of the range is now made in India which also goes away from the cherished image of benchmade shoes from Northampton.
Niggles aside they do the classic styles like brogues and Oxfords in nice proportions that keep them looking modern. No need to try too hard when you're already doing it right.

Got to defend these guys a little as I've been fortunate to be refunded very promptly following the return of a pair of sneakers. The shoes themselves were great but unfortunately came up a little smaller than my other pair of sneaker 1's. Disappointed I had to return as they were bought at a great price in the sale. However easy tracked returns process and very quick refund.

I bought a pair of Archie shoes and received a completely different pair of shoes. I wish i had read the reviews before investing my money (£302) with this company. Returned them over a week ago and I can see from the tracking that they have received the returned item but I have had absolutely no communication regarding my refund and they are not responding to my emails either. Apparently the shoes are good but shame about the customer service. They keep this poor attitude up and they will fall behind in the marketplace because nothing damages a brand more than poor customer service. Get your act together guys, your current path is a dangerous and tricky one in this current time of online sales activity. Only the best will survive.

No phone contact available and 3 weeks and waiting for an email response despite reminders. They Refunded cost of damaged boots sent to me on return (I had asked for replacement and also I wonder about their quality control ). Now I am expected to pay for shipping twice if I still want to buyThese are £350!

Ordered a pair of shoes as a christmas present for my wife. On opening them on Christmas day I had been sent two different shoes - one black, one white (as ordered). On contacted I was told they were sold out but they can provide me........ a refund - you would hope so.

My wife purchased a pair - here’s her review - They are the most comfortable and stylish relaxed boots you could buy. Every time I wear them someone comments...
Highly recommended - worth every penny.

Ordered 2 pairs of tan Nanette boots as they went on 20% discount on ASOS the day after I ordered the first pair. On one pair, the left insole was badly fitted and it felt like there was a lump under my heel. I tried the other left boot and the sizing was completely off - despite being exactly the same size it felt half a size smaller and hurt. On that boot also, the leather on the tongue was unfinished with rough, tatty leather bits hanging off. I returned both pairs. If I wanted quality issues like that I'd buy cheap high street boots. This was a long-considered investment purchase. They've obviously become so popular that they are rushing product out to meet high demand and no longer care about the quality - as demonstrated by 2 pairs both having issues. Disgraceful considering the price.

Have purchased 3 different colours of the Sherpa lined Grenson boots .They are by far the most comfortable and supportive boots and great for the Aussie winter. Get heaps of comments and you can tell they are a UK made boot.

Fantastic customer service with speedy delivery. Good quality shoes

I absolutely love this company, I have bought several pairs for me and also for my husband. We have both been delighted.

The customer service is amazing, the items arrive so quickly.

I puchased some shoes in July 2019. The sole was coming off recently. Customer service were extremely helpful and as the factory is currently closed gave me a voucher for a new pair! I gave the old ones to charity. Excellent Customer service! Thanks Grenson

Told my Fred shoes wouldn’t get reduced by the couldn't care less hipsters in the soho store, now i feel like a mug that threw hundred quid down the drain. So much promise from this brand but seem to fall short on execution. Great product, awfully run business.

Added Vibram soles to boots for traction (2nd pair of Grensons) and on the 2nd pair, upon first wear, eyelet after eyelet started falling out. Grenson voids the warranty if you have aftermarket additions and blames the cobbler. Won't even offer to send eyelets because the shoes, where the retailer said they are made in Britain, according to Grenson, are not made at their UK factory. Frustrating and disappointing quality and service from both Grenson and Browns.

Woeful dreadful quality and worse post sales service