very pro active with the work, very professional , went above and beyond for the company , didnt stop through out the day no matter the weather. employees , Luke , Bradley & Paddy also travelled o... もっと見る
企業が回答しました
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Driver Jacob went above and beyond to get the job done efficiently. Nothing was too much hassle for him, even in high risk, high pedestrian traffic area, he kept his cool and carried on safely and ef... もっと見る
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We are very impressed. The product is great. The 2nd hand fastcover mats were as described, used but in good condition. The ordering process was good and the sales team were very quick with communicat... もっと見る
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I purchased a pallet of used mats for a small event and apart from the price being very cheap compared to others I'd seen the whole process was dealt with easily over the phone. Everyone I spoke to... もっと見る
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企業情報
GroundGuards について
当該企業による記述
GroundGuards UK are experts in ground protection mats, trackway hire, and temporary access solutions for customers across the UK. For over 20 years, we have supplied ground protection mat hire and sales to the construction, civil engineering, events, utilities, and industrial sectors, helping customers create safe access, protect surfaces, and keep projects running smoothly in all weather conditions. We offer fast delivery, flexible hire or buy options, and expert advice to help you choose the right solution, from pedestrian access mats to heavy-duty trackway for vehicles and machinery.
We pride ourselves on being open, honest, and easy to deal with, and we believe that great service starts with listening to our customers. Customer feedback is incredibly important to us, as it helps us continue to improve and maintain the high standards our customers expect. Our aim is to provide reliable products, helpful support, and a straightforward experience from start to finish.
連絡先
GroundGuards, Rudgate, Walton, Wetherby, LS23 7AU, Leeds, 英国
- 0113 267 6000
- info@ground-guards.co.uk
- ground-guards.co.uk
4.7
優良
169件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 100％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Great customer service and efficiency…
Great customer service and efficiency from Emma. Highly recommend
2023年11月20日
GroundGuards からの回答
Thank you for your kind words! We're thrilled to hear about your positive experience with Emma. Your feedback is hugely appreciated and will be passed on to her. If there's anything more we can do for you, please let us know!
Excellent service throughout
Excellent service throughout. The ground guards have proved a great success to unable us to continue with our projects during the wettest winter ever
2024年3月13日
GroundGuards からの回答
Thank you for your positive review! We absolutely agree—it's been an exceptionally wet and challenging winter. It's great to know that GroundGuards have been crucial in enabling your projects to keep moving under such tough conditions. Your feedback means a lot to us, and we look forward to continuing to support you with your projects. If there's anything more we can assist you with, please don't hesitate to reach out.
This company was not transparent on the…
This company was not transparent on the hiring charges be very careful.
We hired track mats and had them picked up on a Friday but had them delivered on a Thursday. Once we got the invoice in we was charged to the following week the Thursday, so we was charged another full week of hire .£487+VAT .
Make sure u ask the right questions or you will get charged for items you haven’t used .
2024年2月29日
GroundGuards からの回答
Thank you for taking the time to share your feedback with us. We appreciate your insights, as they've highlighted some areas where we can improve our services.
Please accept our apologies for any confusion or inconvenience caused by the transparency of our hire charges. We're all about being fair and transparent, and we regret that we did not meet this standard on this occasion.
In light of your feedback, we have taken immediate action to improve clarity. Our hire quote page has been updated to clearly display our terms of hire, enabling our customers to fully understand the conditions even before getting a quote. We also recognise the importance of making sure that our hire agreement is as clear and comprehensive as possible. So we will be reviewing this in the near future.
Your feedback is invaluable, and we are dedicated to making necessary changes to improve our service. Should you have any more suggestions or need assistance, please do not hesitate to contact us.
GroundGuards からの回答
Thank you for your kind comments. Please get in touch if there is anything else we can help with.
Great customer service… we have and…
Great customer service… we have and will keep using them . Fantastic
2024年3月6日
GroundGuards からの回答
Thank you for your feedback. Be sure to give us a shout if there is anything further we can help you with.
Great product, great service
Excellent customer service from Stuart and the Ground Guards team. So happy with the product we bought them!
2024年1月6日
GroundGuards からの回答
Thanks for your feedback. Please get in touch if you need anything else.
Pleasure to deal with.
Stuart at ground guards is always a pleasure to deal with and is helpful every time I ring.
2024年2月1日
GroundGuards からの回答
Thank you for you comments. Just let us know if you need anything else.
Not impressed
You get charged hire from the day they leave Groundguards' premises to the day they get back (not just the time they were on site), and they don't charge part weeks either, 3weeks and 1day is charged as 4weeks. When queried, i was told to refer to the conditions of hire which were never sent until I queried the invoice.
Their website states "Generosity" as one of their values, i would disagree.
2023年12月14日
GroundGuards からの回答
Thanks for sharing your thoughts on your experience with us. It's really important to us to hear where we can do better, and your feedback has spotlighted an area we need to work on.
We hear you loud and clear on the hire terms issue about the charges from when our products leave our premises to when they're returned. We're sorry if this wasn't as clear as it should've been and for any hassle it caused. We're all about being fair and transparent, and it seems we've missed the mark this time.
Straight off the bat, we've tweaked our hire quote page to make sure our terms of hire are fully visible - so everyone knows what's what right from the start.
It's worth mentioning that our hire agreement, which outlines all the terms and conditions, has to be signed before dispatch. But we understand there are other touchpoints where we could help make this crystal clear.
Your feedback's a big deal to us, and we're grateful you took the time to let us know how we can improve. If there's anything else you want to chat about or need help with, just give us a shout.
Thanks again for getting in touch. We're looking forward to showing you the improvements we're making.
Perfect quality
The product is very high quality. The reaction and response time is also at highest level. John White is the right person for any your request and will give you professional assistance.
2024年2月20日
自発的なレビュー
GroundGuards からの回答
Thank you for your review! We're thrilled you're happy with our product quality and response time. Great to hear John provided excellent assistance for you. Your feedback means a lot, and we're here if you need anything else.
Great service and communication
I am very pleased with the service provided. The communication was key to the whole project to bring the program in on time. Thank you to Nick for the continuing support.
2023年12月13日
自発的なレビュー
GroundGuards からの回答
Thank you so much for your positive feedback! We're very happy to hear that our service and communication met your expectations and that Nick was able to provide the support you needed. It's our pleasure to ensure your projects run smoothly and on schedule. Looking forward to working with you again!
GroundGuards からの回答
Thank you for your feedback! Really appreciate it and we look forward to working with you in future.
Excellent Services
Excellent Services. The equipment was high quality and well organised with great thought given in supplying all the components and handling tools needed to make the installation simpler. Delivery was exactly as stated and took away any stress that sometimes can ocour hiring in items. I would highly recommend this company.
2023年11月16日
自発的なレビュー
GroundGuards からの回答
Thank you for your wonderful review! We're thrilled to hear that our equipment, organisation, and delivery met your expectations. Your recommendation means a lot to us, and we look forward to working with you again in future.
Brilliant
My first contact was with, Ruben. I then dealt with Stuart on the hire side of the business. From my first call on Monday afternoon, Stuart moved things around to fit me in and install 150m of matting on the Wednesday of the same week. Absolute first class service and the first time I have ever used the team. Here's to the rest of the projects to come. Thanks.
2023年11月16日
自発的なレビュー
GroundGuards からの回答
Thank you for your fantastic review! We're delighted that Reuben and Stuart provided exceptional service and met your needs promptly. Your positive feedback means a lot to us, and we look forward to working on your future projects. If you need further assistance, just give us a call on 0113 267 6000.
Fantastic service from Stuart and the…
Fantastic service from Stuart and the team at GroundGuards, always a fast turn around, great communication and always helpful at a drop of a hat.
We would highly recommend and look forward to working with you on upcoming projects.
2023年11月15日
自発的なレビュー
GroundGuards からの回答
Thank you for your wonderful review! We're thrilled to hear that Stuart and the team have provided you with exceptional service and communication. Your recommendation means a lot to us, and we're looking forward to collaborating with you on future projects. Thanks for choosing GroundGuards!
Always brilliant service from john and…
Always brilliant service from john and Ella and all at groundguards
2023年11月14日
自発的なレビュー
GroundGuards からの回答
Thanks for the great review! We're glad John, Ella were able to assist. We appreciate your support and look forward to hearing from you again. Cheers!
GroundGuards からの回答
Thank you so much for your positive feedback and for taking the time to post this review. Remember, we're just a call away should you need anything else.
Ground Guard use on construction project
Stuart and Nick were very helpful and knowledgeable when visiting and advising on the product. We originally spent ££££'s on haul road construction but despite being designed by TW the ground kept on failing due to excessive rain fall. We arranged the mats to be installed and they arrived on a Saturday Morning and installed 60+LM within 2hrs safely without any issues whatsoever. We tracked 20t excavators, 8t dumpers and 60t cranes on the mats with no issues whatsoever. Upon collection it caused minimal disruption and the ground areas were left in tact. I would highly recommend the use of ground guard as i will use again in future.
2023年11月1日
自発的なレビュー
GroundGuards からの回答
Hi Mike,
Thanks for your fantastic review!
We're thrilled to hear that our ground protection mats and the service provided by Stuart and Nick exceeded your expectations. It's great to know that our mats withstood the challenges of heavy machinery and adverse weather, and that the installation and collection process was smooth and efficient.
We appreciate your recommendation and look forward to working with you again in the future.
Great Hire & Sales Company to work with
Very fast turn around from quote to delivery.
Communication was clear and concise from start to finish.
Additional mats were required at very short notice this was no issue at all due the the vast quantity of mats on the hire fleet.
Highly reccomended and will use again.
2023年8月22日
自発的なレビュー
GroundGuards からの回答
Hi Kate. Your recommendation means a lot to us, and we're delighted to know that you'll be using our services again. We understand that time is of the essence when it comes to ground protection, and we strive to provide solutions that are not only effective but also timely. Remember, we're just a call away should you need anything else.
A great professional company!
Working with Ground guards is always fab! Nothing is ever too much bother or trouble.
Always professional and happy to assist and help.
2023年8月21日
自発的なレビュー
GroundGuards からの回答
Hi Sam. We're delighted to hear that you find working with us to be a great experience. Our team is dedicated to going above and beyond to assist and help our customers. Thank you for your kind words and for choosing GroundGuards.
I'm a Site Manager for OCU and we used…
I'm a Site Manager for OCU and we used GroundGuards on one of our sites on the Vrynwy project, always on time and completed the job in a tidy and professional manor
2023年7月18日
自発的なレビュー
GroundGuards からの回答
Thank you for taking the time to leave us a review. We're delighted to hear that our service and products met your needs on the Vrynwy project. Completing jobs in a professional and workmanlike manner is very important to us, so we're pleased that you found our team timely, tidy and professional. Your recommendation means a lot to us and we hope to have the opportunity to work with you again on future projects. Please don't hesitate to contact us directly if you have any other questions or need our products and services in the future.
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