Grounded Labs レビュー 

Quick response times for customer support and even the owner got involved on his own behalf. How often can you say that. It wasn't even a major issue, he just wanted to make sure things were taken care of

I received an Oasis mini for my birthday it is a beautiful product and works brilliantly. I had a need to contact the company and found them to be absolutely brilliant and extremely helpful. Trev. C

I was having an issue getting my side table reconnected to grounded labs. A quick reply from Zach let me know the issue was theirs and shortly after, everything was working properly again.

Not only did he get right back to me, he gave a code for a credit due to outage.

Great customer service goes a long way.

I’ve got a great table and a great company backing it up!

I 100% love my Oasis sand coffee table from Grounded Labs. While perhaps an indulgent purchase, I have never regretted it!
There had never been any real problems with my table either. I've had some questions and perhaps technical glitches, likely influenced by me, but that's it! One consistent thing is I never worry if I have a silly cry for help, someone, will answer my call! 🥰
So thank you, Grounded Labs.🥰

The Oasis Mini is good, it’s really cool and relaxing to watch. The only downside (and a pretty major one at that, especially as a £100 item) is that my item worked for 3 days then became faulty and couldn’t connect to the app again. I contacted support and was met with a surprisingly helpful AI response which did show signs of resolving the problem but ultimately didn’t actually fix anything so the item is still not useable in it’s current state. I am now awaiting a response from a human but haven’t been given a timeframe as to how long to wait.

My Oasis Mini was delivered as expected and well packaged to prevent damage during shipping. I had an issue with the wall connector which was addressed quickly with good communication. Lovely to watch the designs emerge!

I've ordered 3 of the Oasis minis, 2 just recently. My order was lost and Ron got me another one in like 3 days. Above and beyond awesome in my book. Thank you Ron and Grounded labs for your caring and excellent customer service.

I had an outstanding experience with Groundedlabs' customer support. They went above and beyond to help me source replacement sand for my Oasis Mini, even though it is not currently shipped to Europe. They took the time to answer all of my questions and arranged a complimentary shipment to Greece. The entire process was friendly, professional, and far exceeded my expectations. It's rare to come across this level of customer care, and I'm truly grateful for the support I received!

I pre-ordered the coffee table knowing it was going to have a shipping delay. The product arrive when they said it would. With that being said, the wait is DEFINITELY worth it. I give the customer service and the product a 10/10. Highly recommended!

I love this machine and love the fast customer service. I always look forward to the new designs, and there are many, and always new ones added regularly. I am always amazed with looking at the small metal ball making the perfect designs, and being able to control the endless different types of lighting effects is a huge bonus.

Love their patterns. Bought a side table for the home. So much fun that I got a mini for my clinic. Then ordered their new larger one to put in my waiting room. Had a software issue that they responded and quickly solved for me. Highly recommended. There are other similar type which I previously purchased. Oasis much better. More patterns and Great customer service. Don’t buy the others.

They have not shipped anything and there is no way to get hold of them. DO NOT BUY

Loud. I emailed them to inform. They just told me it wasn’t that loud and that what I was hearing wasn’t that bad. I showed them their claim on the website as being whisper quiet. They ghosted me after that and now I’m stuck with a noisy machine. A shame, because otherwise it’s nice

wonderful product and customer service! I was having troubles setting it up after changing internet locations with it and they responded very quickly to my message and were able to instruct me on how to get it working again. Kinda sad about it, since I didn't get to keep it for myself, but happy it is now working in its intended home with my Mom!

I love the Oasis MIni, i had been wanting one a while and my daughter bought me one for my birthday, Love it!!! There is so many pictures via the app to use, The app and use are very easy to navigate. Arrived well packaged and in perfect condition, connected to the WiFi super quick, love how you can change the light, do your own pictures to use, so easy to set up and use. Would love other coloured sands available in UK which they have said should happen next year!! Very quick to reply to my queries regarding this. 100% would buy other products if they become available for shipping to Scotland. If you have been on the fence regarding this product, Go for it you wouldn't be disappointed its very relaxing and watching the ball turn lines in sand into some really cool pictures whats not to love!! Such a brilliant idea.
Quick deliver✔️
Well packaged ✔️
Quick customer service replies ✔️
Brilliant item, well made ✔️
100% satisfied ✔️

Amazing. this table is so sweet. I purchased the coffee table. I find myself watching it instead of my TV. At first I was all like "hurry up finish the picture" but now this thing has help me with being patient. I feel calmer when Im around it. There support team here is very helpful and attentive. They got back to me within a day. It even was delivered a week early. I even put a ticket in for getting there new rectangle table, I cant wait for that one. Thank you so very much for creating a piece of art that is affordable.
Namaste B

Unless you enjoy constant troubleshooting and terrible customer service, don't buy this item. Have had mine for close to two years now. I spend way more time fixing it than I do looking at. It is a constant aggravating annoyance rather than the zen I bought it for. Overpriced garbage. Don't waste your time or money.

Update: I have opened NUMEROUS support tickets including an email dialog last week. Nice try

Would not buy from Grounded Labs again. First, their customer service is awful. Canned messages and absolutely ZERO support. I ordered a table in June 2025 and was told it’d be delivered by September. September came and went - no update - no outreach. December rolls around, still no table. I contacted the company to understand what the delay was and got a canned message that my table would arrive in September 2025. Mind you, it’s now January 2026. March rolls around and still no table or update and the company’s solution was to cancel my order. Just absolutely vile. Homedics makes a superior product and you can actually deal with caring humans there. Buy one of those tables instead. Steer clear of Grounded Labs!!

I backed Grounded Labs on kickstarter and have had my device for years. Even though the product was in storage for a year and time zone difference is substantial, they had prompt and helpful customer service! We were able to get it back up and running after a few troubleshooting attempts.

Highly recommend and I definitely aim to get more of their products!

I am not sure why there have been so many negative reviews. Mine has worked great from day one and when there was an issue, they solved it immediately. I love my Oasis Mini!