Gym Plus Australia レビュー 169

Warning for delivery!!!
Ordered a $1000 Pilates Ladder barrel. Delivery driver left the international shipping box on the pavement, blocking my driveway. No communication about delivery arrival date or time (neither shop app or tracking link from GymPlus work). Apparently all deliveries are authority to leave and not brought inside - which is NOT clear during checkout. Was left to move a 50kg box off a public pavement, then pry open with a hammer, then carry inside unassisted. Would have paid for delivery happily if it was done properly/with care. Has taken two days to sort the drama out so haven’t used the product yet! Now I need to dispose of the shipping box as well!

Love gym plus! awesome products!

My experience with Gym Plus has raised concerns about product safety, quality, the accuracy of product descriptions, and the after-sales support and returns process. The resolution of faulty products, and products that did not function as advertised or appear fit for purpose, has been prolonged and frustrating. This includes the provision of faulty replacement items.

I purchased an all-in-one trainer, bumper plate and Olympic bar set, bench, and fractional plates.
The all-in-one trainer was advertised as including rack functionality. On assembly, I found it did not support this function, as no compatible J-cups were provided, nor were any available for purchase. I requested a partial refund to reflect the loss of functionality and value associated with the missing rack function. Gym Plus instead offered a series of small store credits “as gestures of goodwill” and maintained that the trainer was functioning as designed.
After I raised concerns regarding Australian Consumer Law and misleading advertising, Gym Plus agreed to provide custom J-cups for the trainer, which arrived approximately 3 months into our correspondence. The J-cups supplied were a poor fit to the frame, did not sit square, and the safety pin did not properly engage due to alignment issues with the frame. This resulted in some movement during use and raised concerns for me regarding load distribution and long-term stress on the frame. Gym Plus advised that the J-cups had been tested; however, they did not respond to my questions regarding the testing process or reports.
I also have concerns regarding the smith machine component of the trainer. The design requires the user to re-rack into small fixed holes, requiring a level of precision that I personally do not consider appropriate for a smith machine intended for solo training without a spotter.
The bumper plates developed cracks and holes within 2 months of normal use. The damage continued to worsen across multiple plates. Replacement plates were then supplied (at the same time as the J-cups), but these also arrived with defects, including dented metal collars and holes/contamination in the rubber.
A full refund has now been offered; however, this is conditional on me dismantling the all-in-one trainer and repackaging the entire order (approximately 400kg of equipment), including items without faults. This is the supplier’s final offer, despite my request for a more practical compensation arrangement to avoid the significant time and logistical burden associated with dismantling and repackaging the equipment.

Edit/addition:
Following my review, Gym Plus have described my concerns about the trainer as not suiting my "personal training requirements". To clarify, my initial concern was not about personal preference/change of mind or manufacturing faults. It was about whether the trainer was fit-for-purpose as represented in advertising.
The trainer was advertised as having rack, functional trainer and smith machine function, yet it was unable to function as a rack due to being no way to rack and re rack a free bar. This advertising misled me, and had I known there was no rack function, I would not have made the purchase. The trainer did come with two sets of spotter arms, which Gym Plus confirmed were not designed to function as j cups.
My request for compensation for loss of value, via partial refund, was to purchase a separate rack, given there was no compatible j cups available by Gym Plus or elsewhere, to suit the side pin frame design. I remain concerned about the custom j cups eventually provided, due to their poor fit and the potential uneven load bearing and long-term stress on the frame. I would be willing to consider accepting the j cups as resolution for the trainer if testing information referring to the non-square and unstable fit was provided by Gym Plus.
Regarding the plates, after initial issues sending videos via email due to file size constraints, I provided access to videos, as requested including all original affected plates and replacements together. This was acknowledged by Gym Plus prior to offering the full refund.
The conditional full refund has not been declined; rather it is on hold while I seek advice regarding the process and until I have capacity. My concerns around the refund process relate to efficiency, the significant time burden and the risk of parts being misplaced. I suggested partial disassembly of the trainer to reduce this burden; however this was declined. As such, my preference remains for compensation for loss of value rather than full return and refund.
My order was received in late November, but due to being a Christmas present, it was not assembled or used until mid January, as supported by correspondence.

Overall, Gymplus offers great value for money and solid service. Pricing is competitive, and the quality of the product exceeded my expectations for the cost.
Delivery was fast and smooth, with no issues from order to arrival. That part was handled well.
Customer service was responsive and easy to deal with, which matters. That said, their product knowledge wasn’t completely accurate. In my case, it didn’t end up being an issue because the item still suited my needs and performed as expected. Given the price point and the final outcome, it’s hard to complain.
Bottom line: good quality, fast delivery, and decent support. Minor gaps in product knowledge, but the value and end result make it worth it.

Awesome products, speedy delivery, it came a week early. Pretty good prices too!

Ordered some gymnastics rings for my daughter—arrived fast, solid quality, and easy to install. Will shop here again!

​Big shoutout to Gym Plus for having decent shipping rates, even for bulky stuff. Other stores charge a fortune, but Gym Plus was transparent and fair. Got a crash mat for my daughter's gymnastics training—great quality.

We bought a full power rack setup from Gym Plus and couldn’t be happier. The quality is outstanding, setup was straightforward, and it looks amazing in our garage. Customer service was quick and helpful when we had a question about accessories. Highly recommend!

Their customer service, shipping and most important equipment is 5 star quality I would highly recommend them. Very trustworthy, reliable and professional.

We ordered silks but were worried it wouldn’t make it in time for Xmas. Brooke and her team were super helpful and assisted us with expedited shipping. We were amazed when the silks literally arrived the next day (from Melbourne to Canberra!)
Great communication and highly recommend!

Excellent customer service - they went above and beyond to make sure my order arrived in time. And our kids love it !

Easy to communicate with and able to ensure I got my delivery as quickly as possible. Wonderful experience.

Great range, price and delivery time. I've bought multiple times from GymPlus and will be back in future!

Really happy with the power rack. All arrived in one shipment and was pretty easy to put together alone.

The cable pulley system was out of stock but they sent me a personal email to let me know and gave me a voucher for the trouble, so happy to wait!

After searching for value for money gym equipment, we stumbled across Gym Plus in an online Google search.
I highly recommend Gym Plus for quality gym equipment that is exceptional value for money when compared to current offerings on the market.
Overall a seamless process with prompt delivery, I'll definitely be using Gym Plus for my next equipment purchase.
Thanks Gym Plus!

Jason - Adelaide (S.A)

I have brought several items from Gym plus over the past 3 or so years ranging from Racks, Benches and barbells and the service has been seemless. Items are processed effectively and delivered quickly about 4 or 5 days. Some items have come defective but the customer service is quick to resolve and find resolution. I have referred friends to gym plus.

I have bought about 5-6 Gymplus machines and every single one of them has been an invaluable purchase!!

Setting up was simple and easy with instructions. Most machines took within about an hour to set up and begin using, depending on their complexity.

The qaulity of the machines is excellent and I can definitely see myself ordering more from Gym Plus. I would also be reccomending Gym Plus to anyone starting up a home gym of their own!

Get in while you can!!

Timely delivery and great quality will continue to buy items from here and capture the many memories they make with my daughter

Great service from the team at Gym Plus. Pricing on all equipment and freight is extremely competitive. Highly recommend Gym Plus Australia.

Absolutely awesome to deal with, helpful staff, Brooke was fantastic and I would recommend these guys to friends and family.