Gym Plus Australia レビュー 169

Gym Plus Australia からの回答

2024年7月3日

Hi Tracey,

Our stock system updates as soon as our shipments arrive at the Melbourne wharf, allowing our warehouse to start processing immediately. Unfortunately, there were two days discrepancy between the system update and the actual availability of the item at our store when you inquired. This is not the level of service we strive to provide.

We are actively working on improving our stock management and communication processes to prevent such issues in the future.

We deeply regret the wasted trip and time this has caused you. The item you ordered and cancelled is now in stock and ready for pickup anytime. If you could reconsider order it again, we will hold the item for your pickup!

Sincerely,
Team Gym Plus

Gym Plus Australia からの回答

2022年10月31日

Hi Francis,
Your order is placed on Friday (14th Oct 2022) and successfully delivered on Thursday (20th Oct 2022). The negative feedback was left on Tuesday (18th Oct 2022).

Our order fulfilment process is as below:
Once order received, we will need 24 - 72 hours for our fulfilment team to prepare the postage label, pick and pack your order, and then pass the parcel to the courier company.
Generally speaking, customers will see the first parcel scan event in 24 - 72 hours once order placed online. This means the parcel has left our warehouse and on its way to you.

We apology for the concerns raised during these hours that the tracking number is not active online.

Fortunately, we could assure that there is no existing discrepancies noted with our warehouse order fulfilment process.

Also worth mentioning here is in some cases when the order is needed urgently or there are some special delivery request, please do contact us before placing order so we shall be able to tell you if our fulfilment team could prioritise your order or upgrade your delivery to an express shipping service.

Gym Plus team always striving to give our customer the best online shopping experience by fulfilling the order quickly and using great delivery services. We're sorry that our efforts still failed to make you fully satisfied this time. We will keep working on it and hope we could serve you again in future!

Faithfully,
Team Gym Plus

Gym Plus Australia からの回答

2022年9月4日

Hi Ivy,

Thanks for your 5 star review. Hope you enjoy using Gym Plus gear for your training!

Kind regards,
Team Gym Plus

Gym Plus Australia からの回答

2022年9月4日

Hi John,

Sorry for the delay of the delivery and thanks for update your review from 1 star to 2 star after receiving the product. I'm also glad to know you're happy with the quality of the product.

The parcel was sent from Melbourne to Dudley Park 6210 (Western Australia). We were contacted on 23rd Aug about the parcel delay. At that time, you have already submit a redelivery request to courier company. We then suggest let's wait for couple of days as they already have the redelivery instruction and don't allow multiple request to be sent to their system. The latest delivery window of the item is 25th Aug. Until then, the system would not accept any further request.

After the latest delivery date of 25th Aug, that is, 26th Aug. We checked the delivery progress and noticed the parcel is still not delivered. We then sent parcel investigation request to the courier company. They accepted the request by then and started the depot search. After a few business days, on 2nd Sep, the parcel has been successfully delivered. - Finally!

We understood the whole process is frustrating. Time to time, the delivery driver could make mistakes and missed the delivery. In the whole process, our support team made every effort to assist and push the delivery to happen, and finally we've got there!

Rest assured, our delivery partners do not have major delays like this often, so it is unlikely that you will experience a same issue on this scale.

We're still looking forward to serving you in near future!

Kind regards,
Team Gym Plus

Gym Plus Australia からの回答

2022年4月26日

Dear Christine,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月26日

Dear Sian,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月26日

Dear Jenny,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月26日

Dear Alan,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月26日

Dear Aynsley,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月26日

Dear Emma,

Thank you so much for your feedback.

As an online business our prices change in response to trends, stock, promotions and demand from customers.

Hope this is understandable and we're looking forward to serving you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月26日

Hi Terri,

Thanks for your feedback and my apologies for the parts with blemish. The replacement is on its way to you.

If there is anything else we could do for you, please just contact us.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月19日

Dear Liz,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月19日

Hi Sandra,

Thank you for your feedback! Please accept my apologies if the delivery service caused you some disappointment.

We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月19日

Dear customer,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月19日

Hi Maria,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team

Gym Plus Australia からの回答

2022年4月19日

Hi Pam,

Thank you so much for your feedback! We hope to serve you again in the near future.

Gym Plus Team