I've had to cancel my order, due to not being in stock, this company was so very helpful, they let me know out of stock, they offered right away options one being cancellation, which I chose, it wa... もっと見る
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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I bought the Gymproluxe to ease myself back into training after an injury, and it’s been a great decision. At 54, I needed something safe, effective, and manageable—and this ticks all the boxes. I’ve... もっと見る
企業が回答しました
Great product, very sturdy and easy to use straight from the box. The app shows you videos to help with the different exercises, and you can subscribe to a yearly community bulletin board with extra f... もっと見る
企業が回答しました
They advised as if they were giving away free things worth over £250 while in actually they gave a free bag probably worth maybe £20. The "free" app is already free doesn't not give access to the whol... もっと見る
企業情報
当該企業による記述
We create exercise equipment that allows you to travel anywhere and can be used by anyone no matter your fitness level. We continue creating elegant but innovative equipment to encourage health and well-being in the lives of people everywhere--no excuses. With over 150,000 users and counting we are on the right track in making fitness more assessable for everyone.
We are proud to offer a lifetime guarantee on all our bands ✅
FREE 2-3 day shipping on all orders
We're so confident that you'll love our products, that we offer a 30-day money back guarantee - no questions asked!
連絡先
4.5
優良
5794件のレビュー
ネガティブなレビューの 98％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I have not been able to use your…
I have not been able to use your gymproluxesstore, as unfortunately I have been in hospital after having a heart attack and am still in hospital waiting for bypass surgery.
But I hope that when I get home I can use them to aid my recovery.
2026年3月9日
自発的なレビュー
Gymproluxestore からの回答
Hi Brendan,
Thank you for taking the time to leave a review, and we’re very sorry to hear about your recent health issues.
Wishing you all the very best with your surgery and a smooth recovery. When you’re back home and feeling ready, the Gymproluxe system is designed to help you ease back into exercise at your own pace.
Take care and we hope it helps support you on your recovery journey.
Failing “customer service”
Have been waiting on a band that snapped during my first use, following one of their instructed led videos. (Seems to be a common issue when doing the research). Unfortunately company puts 100% blame on customer and not that the product could be faulty.
I waited 10 working days before chasing, to which they had sent the product to the wrong address.
Now having to wait until April for new stock to hopefully arrive before they attempt to send another one out.
No compassion or empathy from the company. Just avoid them as customer service is just no existent
2026年3月9日
自発的なレビュー
Gymproluxestore からの回答
Hi Adam,
We’re sorry to hear that you’ve had a frustrating experience.
Resistance bands are elastic components that can fail depending on tension and usage, which is why the system is supported by our lifetime band replacement warranty to ensure customers can replace bands when required.
We also apologise for the delay caused by the address issue and the current stock wait. Replacement bands are due to arrive in our next shipment, towards the end of this month, and your replacement will be sent as soon as stock becomes available.
We appreciate your patience while this is resolved.
Great product
Great product find everything very easy to use just started using so taking things very slow to start and learning how to use in different ways
2026年3月9日
自発的なレビュー
Gymproluxestore からの回答
Hi there,
Thank you for the great review!
It’s great to hear you’re finding the system easy to use. Taking things slowly when starting out is the perfect way to learn the exercises and build confidence with the equipment.
We hope you continue enjoying your workouts!
My order came really fast and does…
My order came really fast and does exactly what it says its meant to do. Very happy customer would recommend.
2026年2月1日
自発的なレビュー
Gymproluxestore からの回答
Hi Tom,
Thank you for the fantastic feedback!
We’re really pleased to hear your order arrived quickly and that the system is doing exactly what you expected. It’s great to know you’re happy with your purchase.
Thanks for recommending Gymproluxe!
Had a problem with part of the…
Had a problem with part of the Gymproluxe equipment
I got in touch with customer care and the problem was resolved literally within the hour
A fantastic product with fantastic backup
2026年3月9日
自発的なレビュー
Gymproluxestore からの回答
Hi Paul,
Thank you for the amazing review!
We’re really pleased our customer service team could resolve the issue so quickly for you. Providing fast support when customers need it is something we take seriously.
Great to hear you’re enjoying the product as well!
Gymproluxestore からの回答
Hi there,
Thank you for your review!
We're really pleased to hear you're finding Gymproluxe easy to use and convenient for fitting workouts in wherever you are. That flexibility is exactly what the system was designed for.
We hope you continue enjoying your training!
Yet again the bands on this type of…
Yet again the bands on this type of iterms ,Are not fit for purpose ,And have now snapped again ,Doing light work outs .This is a bit of a cop out yet again .i dont need to talk to anyone ' As my workouts are fine.The bands are not strong enough, And if theres a life time on these iterms ,Now all 3 of the have snapped ' please replace them ,i am not the first ' To highlight snapped bands.
2026年3月9日
自発的なレビュー
Gymproluxestore からの回答
Hey Stephen,
The bands are fit for purpose, it may be that you would benefit from some pointers and tips and tricks from our head coach Marcus? If you want to be put in touch with him please send an email to support@gymproluxe.com requesting this and we can give you his email address and hopefully his advice will help you.
I got everything i ordered
I got everything i ordered, they was one piece missing out of the one package, but the lovely customer service Hanna help me out and sent the missing piece to complete the order.
I yet haven’t try it out just yet. Lucky my wife like it. This is something we can do together or take turn.
Am next going to look into the app.
2026年3月6日
自発的なレビュー
Gymproluxestore からの回答
Hi there,
Thank you so much for your review! We're really glad we could get the missing piece sorted quickly for you and that Hannah was able to help resolve things smoothly 😊
It’s great to hear that you and your wife are planning to use it together, that’s exactly what the system is designed for, making home workouts simple and accessible. When you get started, the app will guide you through everything step-by-step.
If you ever need any help along the way, just reach out — we’re always happy to help.
Good value for the money
The device seems well-built and is reasonably priced. It was shipped quickly and the app gives good tips on how to use it.
2026年2月23日
自発的なレビュー
Gymproluxestore からの回答
Hi Richard,
Thank you for the great review!
We're really pleased to hear you're happy with the build quality and value of the system, and that it arrived quickly. The app is designed to make getting started easy, so it’s great to hear you're finding the guidance useful.
If you ever have any questions about exercises or getting the most out of your kit, just let us know.
Great product
Great product, very sturdy and easy to use straight from the box. The app shows you videos to help with the different exercises, and you can subscribe to a yearly community bulletin board with extra features ( obviously at a extra charge). I wish I'd bought this along time again,as I can use it while watching tv programmes,& do a full workout ,without spending hours in the gym
2026年2月27日
自発的なレビュー
Gymproluxestore からの回答
Hi Darren,
Thank you for the fantastic feedback!
We love hearing that you're enjoying how easy the system is to use straight out of the box and that the app videos are helping you get started with the exercises. Being able to get a full workout in at home, even while watching TV, is exactly what the system was designed for.
Really appreciate you taking the time to leave a review!
The straps keep breaking -
The straps keep breaking -
I had to buy new straps and they have also broken -
I will throw the whole thing away now as I wont keep buying new straps.
Poor quality
2026年3月8日
自発的なレビュー
Gymproluxestore からの回答
Hey Mark, it may be that you would benefit from some pointers and tips and tricks from our head coach Marcus? If you want to be put in touch with him please send an email to support@gymproluxe.com requesting this and we can give you his email address and hopefully his advice will help you.
AVOID - Buy adjustable dumbbells
AVOID! Better off investing in a set of Adjustable Dumbbells.
Had high hopes when the product arrived, but really disappointing when you get into it.
One of the tubes broke within 30 days which they will not replace without me paying the postage as they are considered consumables. As far as I’m concerned within 30 days is faulty.
Website suggests refunds available if not happy within 30 days, this is not the case unless you don’t use it!
The limitations of the system are significant. Can’t execute correct form, resistance in the wrong place during the exercises and the tubes are prone to getting stuck so can’t swap between them exercises.
Poor customer service, overall really disappointing.
2026年1月28日
自発的なレビュー
Gymproluxestore からの回答
Hi Dan,
We're sorry to hear that your experience hasn’t met your expectations.
Resistance bands are elastic components and, like all resistance equipment of this type, they are classed as consumable parts that can wear over time depending on usage and load. This is why the system is supported by our lifetime band replacement warranty, which ensures bands can be replaced whenever needed.
The replacement bands themselves are provided free of charge under this warranty, with only a small postage cost applied for dispatch.
Regarding refunds, our 100-day money-back guarantee applies to products returned unused and in resalable condition, which is outlined within our returns policy.
That said, we always aim to help customers get the most out of their equipment. If you'd like to reach out to our support team again, we'd be happy to assist further with your setup and training guidance.
Amazing customer service!!!
I just ordered a few days ago. I inadvertently ordered some accessories twice. I emailed customer service late at night, and to my surprise, I received a confirmation email for a refund the very next morning. Great company, and I'm sure the product is just as great as the customer service!
2026年3月6日
自発的なレビュー
Gymproluxestore からの回答
Hi Donald,
Thank you for the amazing review!
We're really glad our customer service team could resolve that quickly for you, ordering mistakes happen, and we're always happy to help get things sorted as smoothly as possible.
We hope you enjoy your Gymproluxe kit just as much as the service experience!
Good home workout kit
Product is of good quality, better than expected for the price, especially if on offer. I purchased the new year package and is an excellent deal.
Can feel a little uncertain when first starting given the range of exercises available but the app helps. Albeit most of the workouts other than the basic are behind a subscription paywall. However there is enough to develop a program.
The equipment is very versatile. In the main it is comfortable. Has helped me get back into doing some working out as I’ve been mainly cardio focused.
Bit frustrated at the “free mystery gift” which had not come yet.
In summary, I’m happy with my purchase, it’s working more areas of my body that I wanted than I could do at home before and I would recommend to others.
2026年3月7日
自発的なレビュー
Gymproluxestore からの回答
Hi David,
Thank you for the detailed review — we really appreciate it.
It's great to hear you're enjoying the versatility of the equipment and that it’s helping you expand your workouts beyond cardio. The app is designed to help guide you through different movements, especially when you're getting started.
Regarding the mystery gift, if you haven’t received this yet please feel free to reach out to our support team and we’ll be happy to take a look for you.
Thanks again for recommending Gymproluxe!
Gymproluxestore からの回答
Hi Lisa,
Thank you for your review!
We're really pleased to hear that your order arrived quickly and that you're happy with the quality of the product. We hope you enjoy your workouts with it.
Can’t fault customer service had…
Can’t fault customer service had problem with band replied very quickly via email dispatched new band asap and kept communication lines open whole time I’m very encouraged with this as living the workouts it’s giving me so full thumbs up 👍
2026年3月6日
自発的なレビュー
Gymproluxestore からの回答
Hi Rob,
Thank you for the great review!
We're really pleased to hear that our team could help resolve the band issue quickly and keep you updated throughout the process. It’s great to know you’re enjoying the workouts as well.
Appreciate the thumbs up!
Gymproluxestore からの回答
Hi there,
Thank you for your review!
We're delighted to hear you're enjoying the Gymproluxe system and finding it easy to use at home. Creating a convenient home workout solution with great support and communication is exactly what we aim for.
Thanks again for your feedback!
Product has not arrived
So far I have not received the Gymproluxe shipment yet, so other than to say I'm rather disappointed so far, I have no comment.
2026年3月5日
自発的なレビュー
Gymproluxestore からの回答
Hi Hans,
Thank you for your review and we’re sorry to hear your order hasn’t arrived yet.
Delivery delays can occasionally occur depending on courier processing times, but our team will always be happy to look into this for you. Please reach out to our support team with your order number and we will investigate the shipment and provide an update straight away.
We want to make sure you receive your Gymproluxe kit as soon as possible and can start enjoying your workouts.
Easy to use and easy set up
2026年3月2日
自発的なレビュー
Gymproluxestore からの回答
Hi Fred,
Thank you for your review!
We’re really pleased to hear you found the Gymproluxe system easy to set up and use. One of our main goals is to make home fitness simple and accessible while still providing a full-body workout.
We hope you continue enjoying your training and seeing great results.
PLEASE PLEASE AVOID THIS COMPANY
Edit 10/03/26. Letter before action sent to GPL ahead of small claims court action. I have managed, through companies house & done LinkedIn searching, to open a dialogue with one of the main shareholders who has committed to resolving this. They have asked for 96 hours as Ben Gulliver, the founder is away at the moment. I have agreed to give them this time to find a solution. I have requested a full refund, an apology from the coach who insulted me online and also for a change to their unfair anti-Consumer terms & conditions. Let's see.
Edit: No thanks, I won't be reaching out to you. I already tried, and you tried to insist I pay postage which I will not do for a product that fails after 6 weeks. You can try to justify things by saying that the part was a consumable, but 6 weeks, come on. I don't believe what you are doing is legal, and I know for sure it's not ethical. I have counted nearly 20 reviews in the last few weeks where people have been in the same boat as me with a snapping band and no help from you without paying up for postage. And your "coach" had the nerve to blame my technique - are all the other 17 going to be in the poor technique remedial group with me too? I hadn't noticed him watching us.
I have started the process of taking this one through the small claims process in the UK. I think operators like this need to be taken out of reach of honest consumers like me and many others who have been failed by some very sharp practice.
Original post:
I bought one of these in January '26. I have had my GPL for about 6 weeks now and one of my bands has just snapped mid-workout. I have been in touch with support for a replacement - I bet they try to charge postage. The test of a great business is the way they treat issues like this. I have posted this on their community page - let's see if my post is approved and let's see how they deal with this failure of their product.
Oh, and by the way, I have been trying to order our of stock accessories since early Feb (now March) - now apparently, the delay is due to the war having, been promised stock by 18th Feb. The war started a few days ago.
The whole experience is pretty poor. This has the potential to be a really good product, but poor app experience (initially), poor supply chain and customer expectation management and now a failure of the hardware 6 weeks in - not exactly Pro or Luxe.
2026年3月4日
自発的なレビュー
Gymproluxestore からの回答
We’re sorry to hear that your experience hasn’t met expectations. Resistance bands are elastic components and can occasionally fail under load over time, which is why all of our bands are covered by our lifetime replacement warranty so customers can easily obtain replacements when required.
Regarding accessories, we have experienced extremely high demand which has led to temporary stock shortages. Our team works continuously with suppliers to replenish stock as quickly as possible and we always aim to communicate expected restock dates where available.
If you would like our support team to review your case further, please reach out directly and we’ll be happy to assist.
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