Although delivery was very quick and the item looked nice unfortunately the only attachment that is good is the hair straightener the brush does not give you volume it doesn’t matter if you put hair s... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I ordered my hairshark on Jan. 6th and while I did get an order confirmation, I have not received the product and have gotten no response to my customer service inquiries. Only upside is they haven't... もっと見る
I ordered one, thought it hadnt went through and ordered another, I tried to contact Hairshark to cancel the second order but no reply so I ended up.having to pay to return one Thankfully this has... もっと見る
企業が回答しました
Bought 2 Hairshark’s paid for 2 and only one arrived.no paperwork or order details in bag for me to contact and chase the missing comb.
企業が回答しました
企業情報
当該企業による記述
The No.1 range of heat-free styling tools 🦈Shop Hairshark new products now 🇬🇧As featured in @glamouruk 🌍Worldwide shipping
連絡先
1.5
ひどい
129件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Bought the brush for my girlfriend as…
Bought the brush for my girlfriend as my friend bought his Mrs one and said she loved it. The service was amazing, my girlfriend loves the brush. 5* from us
2020年9月24日
自発的なレビュー
Great quality and fantastic present for…
Great quality and fantastic present for my partner! She loves it!
2020年9月24日
自発的なレビュー
Very happy customer
Fantastic product and would recommended to everyone! Cannot score this high enough 💙💙
2020年9月24日
自発的なレビュー
I order and paid for 2 Hairshark’s I…
This has been rectified very quickly now by the company
Thank you
2020年9月23日
自発的なレビュー
Hairshark からの回答
This reply was issue to you yesterday evening Liz via email.
Hi Liz,
I've just noticed your review on Trust pilot regarding the missing item.
I didn't have time to reply to you, as once I noticed the complaint come in at 16:40 today, I personally went to our offices to try and get another sent out to you in the post tonight before final collection. I'm not quite sure why only one was sent to you, but I can assure you it will be an honest mistake.
Our office hours are 9am- 5pm so I didn’t have much of a window to respond and get your parcel to the post office.
I was going to reply as soon as I got home, from my laptop ( I have just come through the door now).
I can only apologise for the initial mistake and I have done everything possible to try and rectify the issue as quickly as possible.
We are a small family business and our trust pilot reviews matter to us. We take customer service very seriously.
I also noticed the comment regarding phoning us.... We don't have an office phone so could you please explain the situation with this as I'm a little confused, and need to make sure people aren’t picking up the wrong number from somewhere.
Thank you for your patience.
I have refunded the postage as well for your trouble.
This is excellent I have never been…
This is excellent I have never been able to back comb my fine wispy hair before now, it always looked ‘tatty’. This, quite frankly, works miracles my hair is full and bouncy looking with minimal effort debated whether to waste, yet again, more money on styling products but this is well worth it.
2020年9月23日
自発的なレビュー
I can't review something I haven't…
I can't review something I haven't recieved yet
2020年8月13日
自発的なレビュー
Hairshark からの回答
Hi Clare,
We apologise you're experiencing a delay, we do ship from the UK however and quote 10-14 shipping days from day of dispatch. Australia is the longest lead time for us unfortunately. We have emailed you further detail. Thank you for notifying us. We hope this is resolved immediately. Have a great day.
Brilliant product
Brilliant product. Will be adding it to my professional hair and make up kit as well as keeping one for myself.
2020年7月21日
自発的なレビュー
Doesn’t work for me
2020年7月3日
自発的なレビュー
Bought 2 Hairshark’s paid for 2 and…
Bought 2 Hairshark’s paid for 2 and only one arrived.no paperwork or order details in bag for me to contact and chase the missing comb.
2020年5月23日
自発的なレビュー
Hairshark からの回答
Hi there,
We emailed you back as soon as you made contact with us, explaining how our parcels were shipped.
We also refunded you for the postage immediately, as a goodwill gesture for your inconvenience.
We did explain that this would be down to Royal Mail being overworked at the moment, and your other parcel won't be too far behind.
Please check your inbox
Thank you.
Have a nice day and stay safe.
Hairshark Team
Good brush
My brush has arrived and I couldn't be more pleased with it, would highly recommend.
2020年5月16日
自発的なレビュー
Hairshark からの回答
Hi Ann,
Thank you for your notification. I'd just like to make you aware that Royal Mail are stretched at the moment and are doing their very best to meet demand.
I appreciate your patience in the matter. If you could confirm your surname, I would like to refund the postage for you. Hopefully we can get an improved review when you've tried the product. Have a nice day.
arrived on time even during the chaos and was a perfect gift
arrived on time even during the chaos of the UK lockdown, and even though the packaging was damaged the product was in perfect condition and it was a brilliant gift for mothers day.
2020年5月11日
自発的なレビュー
Ordered a Hairshark which was delivered…
Ordered a Hairshark which was delivered in 3 days. I have a couple of back combing combs already but this hairshark is on another level. It's like three tools in one. Really happy and can't wait to try new styles. Fabulous
2020年4月25日
自発的なレビュー
Super quick delivery
Super quick delivery. I was really impressed. Really love the brush too does a great job for back combing without damaging hair.
2020年4月16日
自発的なレビュー
I love the product
I love the product, it took a while to come. But with everything going on the service was good.
2020年4月15日
自発的なレビュー
LOve the product
LOve the product. I have very fine hair and this really does the trick to fake full hair. Also NOT a fake like what is on Amazon
2020年3月11日
自発的なレビュー
The information is nice and quick but…
The information is nice and quick but it missed essential details about shipment and arrival. I have not reveived a track and trackcode yet, so I have no idea when the package will arrive.
2020年3月7日
自発的なレビュー
Hairshark からの回答
Hi there Andrea.
Thank you for getting in touch.
Can i just ask if you received your order confirmation?
Also international deliveries can take up to 14 days to arrive. We ship from the UK.
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