HAIRVIRGINITY レビュー 

284
•
TrustScore 5段階評価の4

4.2

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レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I am beyond impressed with the Vietnamese straight bundles I purchased! The quality of the hair is absolutely top-notch — so soft, silky, and natural-looking right out of the package. I decided to d... もっと見る

企業が回答しました

5つ星のうち5の評価

HAIRVIRGINITY is my favorite hair brand! I’m already on my third purchase: I started with a straight frontal and 3 bundles of Burmese hair (my all-time fave), and now I’ve ordered a HD fronta... もっと見る

企業が回答しました

5つ星のうち5の評価

Quite expensive but the joy from receiving good quality hair is unmatched. Its actually worth spending the money with hairvirginity than risking other companies that send rubbish. I just bought a bun... もっと見る

企業が回答しました

5つ星のうち1の評価

Scammmmmmm Do not buy literally its a scam dont even waste your money!!! Never delivered and Never refunded And sends threats when asked for a refund This place is a scam and needs to be closed d... もっと見る

企業が回答しました

企業情報

  1. ヘア エクステ提供業者
  2. かつら店
  3. 美容製品卸業者
  4. 美容製品提供業者
  5. 美容用品店
  6. 毛髪製品店

当該企業による記述

HAIRVIRGINITY is a UK based company formed in 2013 with the sole aim of helping our customers feel beautiful, confident in their most precious moments. From birthdays to weddings, to celebrity events or simply everyday wear - we're a brand anyone can rely on! No matter your race or gender, we've got you!


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4.2

ほぼ満足

TrustScore 5段階評価の4

284件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 88%に回答しています

通常1カ月以上経ってから回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.2

すべてのレビュー

(284)

過去12か月のレビュー数: 50件

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

I’ve been buying from hairvirginity for…

I’ve been buying from hairvirginity for years and the hair never fails to amaze me especially the DD Burmese hair ❤️‍🔥❤️‍🔥❤️‍🔥

2024年9月11日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi S,

Thank you so much for your continued support and loyalty over the years! We're thrilled to hear that our hair, especially the DD Burmese hair, never fails to amaze you. Your feedback means the world to us, and we're committed to keeping that same quality you love. Can't wait to serve you again soon!

- HAIRVIRGINITY x

5つ星のうち5の評価

Hair quality is always amazing

Hair quality is always amazing, they package the items with care. The package arrived very quickly, even though I'm overseas.

2024年8月30日
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Anastasia,

Thank you for your lovely feedback! We're glad to hear that you're happy with the hair quality and that your package arrived promptly, even overseas. We take great care in ensuring each order is packaged with attention to detail. We truly appreciate your support and look forward to serving you again!

- HAIRVIRGINITY x

5つ星のうち5の評価

Quality 10/10

Amazing hair ! , only vendor I buy my hair from. I’ve had my 30 inch bundles for 3 years now and it still looks brand new and has maintained its length too, nothing but quality !

2024年6月20日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Ruth!

Thank you so much for your amazing review! We're thrilled to hear that your 30-inch bundles have lasted 3 years and still look brand new – that’s exactly the quality we strive for. We truly appreciate your loyalty and for choosing us as your go-to hair retailer. Here's to many more years of great hair!

- HAIRVIRGINITY x






5つ星のうち5の評価

Honestly I feel obligated to write this…

Honestly I feel obligated to write this review. The customer service is TOP NOTCH. The team went above and beyond to solve a problem I had
(accidentally ordered the wrong closure)
I received my weave and washed it straight away, quality is unmatched and I can’t wait to install it. It’s a bit pricey compared to other hair vendors BUT to me it’s so worth it and I can’t wait to order again.

2024年8月29日
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Fanya,

Thank you so much for taking the time to write this review! We’re delighted to hear that our customer service team could assist you and ensure you got exactly what you needed. We take pride in the quality of our hair and are so happy it met your expectations. We understand the price difference, but we believe the lasting quality and service are worth it, and we’re thrilled you feel the same! Can’t wait to serve you again.

- HAIRVIRGINITY x






5つ星のうち1の評価

Absolute waste of money

Awful. Rip off. Not human hair. Well overpriced!

2024年8月29日
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hello Sithembinkosi

Thank you for your review. We can see from your order history that you have shopped with us at least seven times over the past three years. We have a high repeat rate of customers such as yourself due to the high quality of our hairs. If you have any concerns about your order, please reach out via email as I cannot see any correspondence from you before this review.

- HAIRVIRGINITY x

5つ星のうち5の評価

Amazing hair & customer service

Hair is absolutely amazing, no shedding, no smell, soft and overall amazing quality!
I also had a nightmare when buying as I clicked the wrong type of hair, the customer service was 100/10, they were quick to respond and so patient with me, always checked in and helped me out as much as they could!

2024年8月29日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi there,

Thank you so much for your wonderful review! We're thrilled to hear that you're loving the hair and that it met your expectations in terms of quality. We're also glad our customer service team could turn around your shopping experience and provide the support you needed. Your satisfaction is our top priority, and it's great to know we could help make things right. If you ever need anything else, we're here for you. Enjoy your fabulous hair!

- HAIRVIRGINITY xx

5つ星のうち5の評価

THE BEST HAIR EVER

THE BEST HAIR EVER !
The customer service is amazing , thank you so much

2024年8月16日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Nicola,

Thank you for your kind words! We're so happy to hear that you think our hair is the best and that you had a great experience with our customer service. Your satisfaction means the world to us! If you ever need anything else, we're just a message away. Enjoy your fabulous hair!

- HAIRVIRGINITY x






5つ星のうち5の評価

EXCELLENT QUALITY!!!

Really really impressed with the quality of the 13x6 lace frontal that I purchased from this company. This is the second one I've purchased from Hair Virginity and I'm blown away with the quality. This is the only company I've found where the yaki hair that's advertised is actually genuine high quality yaki hair. The last one I brought was so good I decided to purchase another one. The customer service was too notch and when I asked for an update on my previous order I received an update promptly. I'm not an influencer or someone who gets paid to write reviews, nor do I have any affiliation with this company; however I am someone who believes it's important to shout good companies out when they get it right as I'm extremely fussy and usually highly critical! Will definitely be ordering more 13x6 frontals in the future so please don't ever stop making them!!:)

2024年8月9日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hello Jennifer,

Thanks so much for leaving such detailed feedback for us! We're pleased that we've met your high expectations and we're sure you'll continue to be pleased on your future purchases!

- HAIRVIRGINITY x

5つ星のうち1の評価

DO NOT ORDER THERE UNDER ANY…

DO NOT ORDER THERE UNDER ANY CIRCUMSTANCES! My order of OVER 600€ has not arrived and I only got 40 euros back in delivery costs. They don't want to refund my money because UPS doesn't send their goods back to them (which is not my problem)!! I can't control what UPS does or doesn't do. Now they ignore my emails.

2024年8月16日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Stana

We refunded your cost of shipping earlier because the delay caused by UPS meant that we broke our delivery promise to you - it was only fair we refunded you for the shipping. Your order is still at your destination country due to customs fees that was unpaid. We state clearly online that delivery fees are the duty of customers. Until the goods have cleared customs or returned to sender (us), the order cannot be refunded as it is still showing pending delivery for you.

Thank you for your understanding.

- HAIRVIRGINITY x

5つ星のうち1の評価

They don’t process refunds and when they do, they charge you 15%

If I really could leave 0 starts, I would. I ordered the hair in June and paid for express delivery but it didn’t arrive until almost 2 weeks later. At this point it was already past the date that I needed it for due to the extremely slow channel of communication.

They don’t have a phone number and emails take up to 48hrs to receive response, I needed a commercial invoice from them to free up the order which was being held by DPD and ended up paying a total of €191 in import duty due to some errors in the value of the hair. Upon arrival from my trip, I found the hair to be extremely underwhelming and sub par.

I decided to process a return and to my surprise they denied my request and I had to explain that my reason for buying the hair had passed due to the delay and I no longer needed it before they could send me a return address.

The worst part of it all was that they charged me an additional 15% for the refund which was deducted from my total and I ended up receiving €542 after spending a total of €942 (hair was €756, import €191)

2024年6月23日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hello Olufisayo

Thank you for your review and we're sorry to see you are unhappy with our processes.

We do our best to clearly state our refund policy online - especially with custom made items such as your own which is why there is a 15% restocking/ non-refundable transaction fee. We also clearly state pre-order timeframes on each page (being 3-12 working days because they are made on demand) explaining that an express label will only quicken the delivery process when your order has been dispatched and in transit. Even with the courier delays, your order was dispatched and delivered on time. Any pre-orders that are "unwanted/ change of mind" may still be honoured a refund but minus the fees as explained.

All commercial shipping invoices are in the control of the courier which they automatically receive at the time a shipment is booked. Unfortunately DPD made an internal error on the value of your shipment and we worked diligently to ensure the correct amount was amended and resolved for you. In regards to import fees, this is the decision of your destination country and we have no control over this as we've tried to explain to you via email. As you have received a refund from us, you are entitled to also request a refund from your customs authority whom you paid directly.

We're sorry we were unable to resolve this any further for you.

- HAIRVIRGINITY x

5つ星のうち2の評価

The hair isn't the best quality…

The hair isn't the best quality considering the price

2024年7月31日
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hello Lynn

Thank you for your review and we're sorry to see that you are not entirely satisfied. We strive to provide the best quality possible and we maintain that our curly textures are high maintenance and require more care. Please do reach out if you need any assistance with your order.

- HAIRVIRGINITY x

5つ星のうち1の評価

If I could leave 0 stars

If I could leave 0 stars, I would! I received a set of faulty hair extensions in May, but Hair Virginity has not responded, and it's July. They didn't give me a return address, nor did they respond within 48 hours. As someone who loved the brand before its dissapointing they refused to resolve the matter.

2024年7月29日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Denise,

Thank you for your email. You sent us an email yesterday to which we responded this morning. Of your email in May, we also sent you proof of our reply to which we did not hear back from you until yesterday.

Please do respond to our emails to ensure we can look into any issues for you as we value all of our customers.

- HAIRVIRGINITY x

5つ星のうち5の評価

Best value for money!

I bought the 3 bundles of their 1b yaki straight in October and have used it 4 times in a row and my hair is still amazing! My favourite weave hair brand thus far because even though it is expensive, I’m defo getting my monies worth when I invested in the hair. The hair has good and even density from the weft to the ends. The hair is able to withstand high heat, manipulation and washes whilst still maintaining the yaki texture. The yaki texture actually looks like straightened natural hair, sometimes yaki texture can look fake and way too full in density that it doesn’t match/blend well with natural straightened hair. From the time my professional hairdresser of 15 years thinks this is good quality hair I’m willing to keep buying from hairviriginity as long as the quality remains the same. This is not a sponsored review haha I’m just a mum who has enjoyed being able to have a weave with a leave out and look cute.

2024年7月27日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Elizabeth,

We can't thank you enough for such a helpful review on your SD Yaki Straight bundles! We're glad your hairdresser officially approves too!! Thanks again and hope to have you shop with us again soon!

- HAIRVIRGINITY x

5つ星のうち5の評価

The best hair

Bundles are amazing, such good quality. Great investment for longevity, super thick from top to bottom. I will only buy hair from Hair Virginity and recommend this hair seller to all my clients.

2024年7月17日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Lianni

Thank you so much for your lovely review and recommendations! We can't wait to have you again soon!

- HAIRVIRGINITY x

5つ星のうち1の評価

Poor communication

Just following up from my previous review as I’m unable to respond to their response given.
Despite this company saying they would never leave a customer unanswered for 2 months, I still have no evidence of a response in my emails, (including my junk and spam folders), the response in their reply said to email or dm & that the wait time is usually 24hrs. Seeing as they clearly don’t respond to emails, I took their advice and sent a dm on 12/07/24. Surprise surprise, it’s been left unanswered/no response.

Honestly just save your money, the communication is laughable. Clearly the only thing being prioritised is the company’s reputation because what’s the excuse this time around? You respond in 48hrs max according to company policy, but I now currently have a 2 month old email unanswered & now a dm almost 2 weeks old, also unanswered.

Before you try to respond with more rubbish saying “we would never leave a customer for 2 months” literally why would I come on here and tell lies? 💀 what do I gain from that, actually tell me. Like yes, I really just woke up and decided to leave a bad review for a black-owned business for no reason 💀 just take some accountability and apologise instead of trying to do the blame game and make excuses.

But I bet this review will get seen/responded to way before my complaint which literally just tells you everything you need to know. There’s literally zero point even trying to respond cos I no longer care to listen to lies, I won’t be shopping here again & hopefully anybody who reads my review will think twice about this too. ♥️

2024年7月23日
自発的なレビュー
5つ星のうち5の評価

The hair 10/10

The hair 10/10
Service 10/10
Thank you so much

2024年7月18日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Ola,

Thank you so much for leaving us a review - we're glad you're happy!!

- HAIRVIRGINITY x

5つ星のうち5の評価

The bundles bundle 😍

Wow wow wow! Amazing service the hair arrived 2days after ordering 😍 amazing packaging and the bundles were amazing I ordered the double drawn Vietnamese straight in 20inch,18inch and 16inch in colour 1b hair smelt amazing I am very happy with the hair I have Brought and will definitely be a returning customer.

2024年7月16日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hello,

Thanks a million for your review!! We're pleased that you're happy and we're happy to have you!

- HAIRVIRGINITY x

5つ星のうち5の評価

1 year old bundles!

Fast shipping, best hair I’ve ever purchased. I have had my bundles for a year, installed 3/4 times now and the hair still looks and feels brand new. Still silly soft after each wash and style, bundles have remained thick top to bottom! Only bundles I’ll ever buy!! :)

2024年7月15日
自発的なレビュー
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hi Sasha

Thank you so much for your review!! Super glad you're happy with your Double Drawn Vietnamese Straight bundles!! Can't wait to have you again!

- HAIRVIRGINITY x

5つ星のうち2の評価

Ordered a small cap and what i received…

Ordered a small cap and what i received is extremely big. Looks unflattering

2024年6月28日
HAIRVIRGINITY ロゴ

HAIRVIRGINITY からの回答

Hello Nikita

Thank you for your email. We always ask our customers to reach out to us first if there are any issues. Upon checking your order, the correct size was ordered in for you as per your request, but we'll be more than happy to look into this for you if you can send us an email.

- HAIRVIRGINITY x

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