Halal Fine Foods レビュー 

113
•
TrustScore 5段階評価の4

4.0

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レビュアーのコメントを見てみましょう

5つ星のうち4の評価

Really pleased with my order from Halal Fine Foods. Delivery was quick it arrived the next day and everything was packed well in an insulated box with ice. The packaging was excellent, and I enjoyed t... もっと見る

5つ星のうち5の評価

Really enjoyed the meat was great quality work, well maintained and great flavour. Was very neatly vacuumed sealed and packed with an ice pack which kept the meat fresh for next day delivery. Thank yo... もっと見る

5つ星のうち5の評価

Ordered red habanero. They arrived super fresh in an oversized box. Best experience ever on quality for any online pepper purchase I've made. Only downside, not their fault, was the delivery co... もっと見る

企業が回答しました

5つ星のうち1の評価

I ordered from this company in 2023 and had an awful experience with consignment and product being spoilt. As i cannot find chicken necks anywhere i thought id try this company again only to be disa... もっと見る

企業が回答しました

企業情報

  1. 精肉店

当該企業による記述

Halal Fine Foods specialises in offering premium grade poultry and meat. We offer a range of cuts and the freshest halal meat online. Our aim is to bring you the finest in halal meat online options, without compromising on quality or authenticity. We carry out site visits and work closely with our suppliers to ensure our meat is ethically sourced and wholly halal compliant.


連絡先

4.0

ほぼ満足

TrustScore 5段階評価の4

113件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 12%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.0

すべてのレビュー

(113)

過去12か月のレビュー数: 62件

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5つ星のうち4の評価

Really pleased with my order from Halal…

Really pleased with my order from Halal Fine Foods. Delivery was quick it arrived the next day and everything was packed well in an insulated box with ice. The packaging was excellent, and I enjoyed the variety of meats, which were great for sandwiches. I’d happily order again.

2026年9月17日
5つ星のうち5の評価

Really enjoyed the meat was great…

Really enjoyed the meat was great quality work, well maintained and great flavour. Was very neatly vacuumed sealed and packed with an ice pack which kept the meat fresh for next day delivery. Thank you for the good service.

2026年9月9日
5つ星のうち5の評価

This was my first time buying organic…

This was my first time buying organic chicken from Halal Fine Foods and I was very impressed with their service, communication, packing and delivery.
The quality of the chicken is excellent and it was delivered in a refrigerated box. So can happily recommend this company to everyone.

2026年7月8日
5つ星のうち1の評価

Probably avoid due to 2 bad experiences

I ordered from this company in 2023 and had an awful experience with consignment and product being spoilt.
As i cannot find chicken necks anywhere i thought id try this company again only to be disappointed with the consignment AGAIN. The meat was spoilt again and the company had the audacity to blame due to changing the delivery. They really need to look at there services and consumer requirements

2026年6月15日
Halal Fine Foods ロゴ

Halal Fine Foods からの回答

We are sorry to hear that you remain dissatisfied with your recent order.

As a business that has been supplying fresh meat and food products for over 40 years, we take complaints regarding product quality extremely seriously. Whenever concerns are raised, we review the matter thoroughly rather than making assumptions.

In this case, we conducted a full investigation, reviewing our quality control records, packing procedures, dispatch records, and the courier tracking history. Our findings showed that the order was prepared fresh to order, quality checked, packed, and dispatched on 15/06/2026 via APC's next-day delivery network, exactly as intended.

The courier records show that the parcel was originally scheduled for delivery the following day. However, the delivery date was subsequently rearranged at 21:17, resulting in the parcel remaining within the courier network for an additional day before delivery.
This detail is important because the products ordered were fresh, perishable meat products. Unlike non-perishable goods, fresh meat is highly dependent on maintaining the intended delivery timeline. Our insulated packaging, thermal liners, and ice packs are specifically designed to maintain temperature throughout the planned next-day delivery journey. They are not intended to preserve fresh products indefinitely if the delivery schedule is changed and transit time is extended.
We would like to make clear that we are not criticising the customer's decision to rearrange the delivery. We fully understand that customers may have work, family, or other commitments that prevent them from being available. However, when ordering perishable products online, changes to the original delivery schedule inevitably increase the risk of product deterioration, particularly during warmer weather conditions.

It is also important to note that APC provides alternative delivery options, including delivery to a neighbour or a designated safe place, should a customer not be available on the scheduled delivery date.

The previous order referenced in the review was also investigated at the time and involved entirely different circumstances. Our records show that the parcel had been left outside the property in direct sunlight for an extended period after delivery. Following that investigation, a goodwill refund was agreed and accepted.

As part of our checkout process, all customers are required to review and accept our Terms & Conditions before placing an order. These specifically explain the importance of accepting delivery of perishable goods on the scheduled delivery date and outline the risks associated with delivery delays or rearrangements.

After reviewing all available evidence, we found no indication that the products were spoiled at the point of dispatch. We remain satisfied that the order was prepared correctly, quality checked correctly, packed correctly, and dispatched correctly. The only material factor identified during our investigation was the extension of the parcel's transit time following the delivery rearrangement.

We appreciate all feedback and always endeavour to investigate concerns fairly and transparently. Whilst we respect the customer's right to their opinion, we believe it is important that readers understand the full circumstances surrounding the complaint.
– Halal Fine Foods Customer Support

5つ星のうち5の評価

Angus beef burgers and lean…

Ordered the Angus beef burgers and lean meat box. The burgers were a good size and absolutely delicious. The mince was great too, barely any fat in it, and is by far the beat mince I've had yet. Everything arrived packed really well, the process of ordering was easy and i was notified every step of the way where my package was. I will definitely be ordering again and highly recommend.

2026年6月4日
Halal Fine Foods ロゴ

Halal Fine Foods からの回答

Thank you for your fantastic feedback. We really appreciate you taking the time out to leave a review and look forward to serving you again soon.

5つ星のうち5の評価

Ordered red habanero

Ordered red habanero. They arrived super fresh in an oversized box. Best experience ever on quality for any online pepper purchase I've made.

Only downside, not their fault, was the delivery cost. But worth it for the freshness.

Will definitely shop here again and recommend.

2026年6月1日
Halal Fine Foods ロゴ

Halal Fine Foods からの回答

Thank you for your review. We're pleased to hear the red habaneros arrived fresh and that they met your expectations for quality. We understand delivery costs can be frustrating at times, but we're glad the freshness and condition of the product made it worthwhile. Thank you for your support and we hope to serve you again soon.

5つ星のうち5の評価

great product

great product. hmc certified meat...can be at peace of mind.

2026年5月18日
Halal Fine Foods ロゴ

Halal Fine Foods からの回答

Thank you for your kind words. We're delighted to know you enjoyed the quality of our HMC-certified meat and that your experience met expectations. Customer trust is incredibly important to us, and we're grateful you chose Halal Fine Foods. We look forward to serving you again in the future.

5つ星のうち5の評価

The delivery arrived on time and goods…

The delivery arrived on time and goods were of excellent quality.
Very happy indeed.

2026年5月14日
Halal Fine Foods ロゴ

Halal Fine Foods からの回答

Thank you for taking the time to share your experience. We're pleased to hear your delivery arrived as expected and that you were happy with the quality of your order. Your support means a great deal to us, and we look forward to welcoming you back again.

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