Hallamshome レビュー 26

⚠️⚠️WARNING FOR ANYONE CONSIDERING PURCHASING FROM THIS SCAM COMPANY - Hallams Home.
I purchased a dresser back in October 2025 and was told it would take 6 weeks. After months of delays, unanswered calls/messages, being told they had “no record” of my order, and eventually being told the item was unavailable in the colour I had selected, I requested a refund in March 2026.

Despite repeated follow-ups, I still have not received my refund or any proper response from the business.

❌ DO NOT BUY FROM THIS COMPANY ❌

Do not buy anything from this rip off they take your money don’t ship anything tell you lies about giving you a refund then stop replying and change there phone number again this has been going on since November last year

*************BUYER BEWARE*************
Do not buy from Hallams Home! They are running a scam, not a business. I placed an order for a tv stand in December 2025 for $550 and after 6 weeks patiently waiting I contacted them via email to enquire about a rough ETA. Initially got a respsonse from the 'support team' to say they would check and get back to me. Then nothing. No further contact. Did not respond to emails or calls (landline and mobile).
After exhausting all other options I finally got a refund by raising several disputes with my bank then through afterpay.
I've reported the business to the ACCC and raised a complaint with the attorney generals office.
Save your time and money and shop somewhere legitimate.

SCAM. DO NOT BUY ANYTHING.
I would rate zero stars if possible. I am yet another scam victim of this company. I wish I had read the reviews first!

I bought a bed, waited 7 weeks for “pre-order” then when I reached about delivery, I was unable to speak to anyone over the phone just via text. After multiple excuses of waiting for the “manager” to get back to me or supposed customs delays, I asked for a refund. Refund never arrived and all communication ceased. I luckily paid through PayPal and got my money back after trying twice with them.

TLDR; scam. Do not but with this company.

I checked trust pilot before purchasing and wasn't in a rush so I made the purchase anyway and was okay for delivery to be delayed! But 6 week initial delivery period is now more than 3 months and no one really updates you or even respond to emails! I still dont have any idea when I will get the delivery. Why not just say that it'll take 6 months rather than lying.

Anyone experiencing issues with Hallams Home, please report it to Consumer Affairs Victoria, hopefully all together we can get these people out of business and stop ripping off customers.

Bought a baby furniture combo end of January took 4 months to deliver. Communication is poor. No answer to phone calls, emails advise will be delivered with a week over and over again. Refused to provide a refund. No tracking numbers provided. Experience was horrible and stressful especially as purchase was for a newborn.
When assembling no mattress was included (website clearly says - This package includes Andy baby cot , Olivia change table, baby cot inner spring mattress and change table top and pad). Another disappointment and extra expense.
Wouldn’t recommend this company to anyone.

SCAM ALERT - I ordered a desk on the 25/12/2025. They took the money out $702.27 the same day. It is 16/04/2026 and I have not received anything. I have left 100's of messages, emails and voice mails.
DO not buy form them - they are liars and scammers

I have been scammed like everyone else. Similar situation to other stories. Placed an order on the 25th of January for a tv cabinet, advised it would take 6-7 weeks to dispatch. I sent multiple emails, SMS messages and attempted to call with no response. They sent one SMS stating the order was still in the shipping container and hasn’t arrived in Melbourne yet. It has now been over 10 weeks. Absolutely furious with this company, terrible. Believe this is not a legitimate company and it is a scamming business.

Scam scam scam.
Same as others - placed order in Jan-26 and paid for for chest of drawers/baby change table. No correspondence about when order would be ready. Drove there myself and told it should take 8 weeks. Time passed and called again and told product is not being made, still on back order and offered another product. Said no and cancelled order and same as everyone else here, told the refund is done by someone else but cannot get in touch with anyone. Avoid like the plague this business, if it even is one, is a disgrace.

0/5 ⭐️
DO NOT PURCHASE FROM THIS “COMPANY”, IT’S A SCAM.
Months and months waiting for a 1k Chest of Drawers. Nothing arrived. Intermittent replies to our emails and phone calls with promises of new deliver my dates. Managed to get through on the phone again today - we asked to cancel the order, in which he was happily able to do, BUT was unable to process the refund. States that refunds are arranged by a different department and will take up to 2 weeks to process.
Spare me 🤦🏼‍♀️ Goodbye 💸.
Will be taking this matter to ACCC immediately.
FURIOUS.

Wish I had seen all of these negative reviews before placing my order. Order originally placed on 12th of January. Receipt received via email and no correspondence received since. Lead time was supposed to be 6/7 weeks. Contacted seller at 8 weeks and almost 10 weeks with no response. By the looks of all their responses to negative comments, this is the only way to get a reply. Still yet to receive my item or a refund and i'm over it. Im not in the business of giving interest free loans to businesses who don't manage their operations properly. Save your money and your time and shop at reputable stores.

What a terrible company. I expect they have gone out of business we placed our order in November. We have tried calling them. We have emailed. We have text. We get virtually no response and when we have got a response it was a promise of in another week and another week. Another week. I believe we will not get our product. Do not use this company. They are a disaster.

If I could put no stars I would. Buyer beware you’re getting scammed. Ordered an $800 chest of drawers in December and still haven’t received it. I have been scammed!!! DO NOT buy from this company.

Bunch of fraudsters I paid for a cot and chest 1400 dollars in December they still have my money, I have no goods

Avoid this company at all costs!!!! Please learn from my mistake. Your goods will never arrive and they will refuse to refund your money.

Placed an order in mid November last year. Initially communication was all fine. They said your order has been shipped but it never arrived. When I attempted to follow up and then ask for a full refund I got no response. I escalated the matter to consumer affairs Victoria who agreed the company was at fault. Despite this they’ve also failed to respond to them despite multiple attempts made. I’m now having to take the matter further to VCAT.

I wish I had seen these reviews before I ordered from them…they kept telling me my order was held up by customs on Melbourne docks, what utter lies… they offered me a refund which I initially didn’t want, I wanted my order. Then I agreed to the refund with another 10% as compensation, then the wait began…..We’ve paid it back to your card, lies, we’ll call our bank to see what the problem is, more lies. I paid over $1000 for my item and I used Afterpay to do it. They then told me they had refunded it to Afterpay, again lies. I contacted Afterpay and explained the situation and they opened a dispute. I was told they had to give them 7 days to respond, I had already given them 3 months…..Meanwhile I contacted my bank and they agreed to investigate, I had numerous text messages from these people all of them lies. A few days ago I received an email from Afterpay saying that the merchant hadn’t responded within the 7 day timeframe and they then refunded my money 😁😁 The upshot is, do not, I repeat do not have anything to do with these people, they are scam artists and I can’t believe that the ACCC hasn’t investigated them. BUYER BEWARE, YOU HAVE BEEN WARNED, AVOID THEM AT ALL COSTS……

Update: still have not received product or refund. It’s been months. SCAM COMPANY!!

Has anyone else noticed they’ve somehow had their Google reviews hidden? I can’t believe how many of us have been scammed by this company!! DO NOT ORDER FROM THEM!!!!

As per other reviews on here, a faceless deceptive company with no intent of telling truth or actioning what they say the will.
Payment in full, Tracking number for items provided to deceive customer into thinking items have been sent, no products received, promises of a refund, no action undertaken, Paypal refunds "are very complicated" which is not true. Do not engage at all with them.

UPDATE: AVOID AVOID AVOID!
3 months in - No item, no refund and still waiting for my update as to where it is. They're ignoring emails, calls and texts. They have now given us 5 fake expected delivery dates. I’ve finally raised this with the ACCC because I haven’t had any luck with the company but currently I have paid in full for an item to a company that has no interest in fulfilling the order.

UPDATE: We have still received no response or assistance from Hallam’s Home Order, despite full payment already being made. Under the Australian Consumer Law, businesses are required to provide goods and services within a reasonable timeframe and not engage in misleading or deceptive conduct. The continued lack of communication raises concerns, and we are now considering escalating this matter to the ACCC if it remains unresolved. We hope to hear from Hallam’s promptly to resolve this.

Original review:
Extremely disappointed with the lack of communication and support from Hallam’s Home.

We have already paid in full for our order, yet despite multiple attempts to contact them for assistance and updates, we have received no response whatsoever. There has been no acknowledgment, no explanation, and no effort to resolve the situation.

I didn’t expect perfection — just basic customer service and communication, especially after payment has been made. Unfortunately, that hasn’t happened. I’m leaving this review in the hope that someone finally responds and addresses the issue.

Based on our experience, I would not recommend Hallam’s Home.