Halliwell Jones レビュー 97

I called to enquire about a vehicle that was for sale and initially all seemed to go as expected. Personalised video etc all arrived from James (all though it didn't contain some of the specific information I requested!) further conversations took place (they couldn't get near my part ex price or finance deals) however I made an offer for the vehicle, queue the standard car sales quote "I need to speak to my manager", then no contact for three days from James, and to date still no call. I called them to re present my offer, in Kenny's defence he at least managed a call back to advise that there was no room for negotiation, and that (of course) some one else was looking at the car tomorrow and did I want him to update me with if they bought it!!! Which I politely declined. I thought these antiquated "Dell Boy" esque sales tactics would not be employed by a prestige car marque in 2026. Suffice to say I wouldnt purchase a valve cap from these people, and after 16 years of BMW ownership this service has persuaded me to move to the dark side purchasing an Audi where I encountered a thouroughly proffesional service from start to finish!!

Must be on commission! I took my IX in as a fault came up on my cleaning system, my windscreen washers weren't working. I was told it was £220 to diagnose the fault, if it's the motor it will be under warranty if not it is because the fluid I had been putting in didn't have enough Alcohol in it ??? This has caused it to gain a residue "a bit like a plant in a garden" the cost to repair this would be £600 plus the diagnostic charge. My car is a 2023 plate... absolutely disgraceful and so clearly working on commission. I walked away and I would advise you to do the same.

A folding mirror fault on my Kia EV9 was dismissed as "impact damage" purely due to historic cosmetic scuffing, despite the mirror having worked normally for a long period afterwards. No technical explanation was provided, and basic questions about what had actually failed were avoided.

After the vehicle was inspected and returned, the mirror was functioning worse than before. The dealer confirmed it had been manually moved during inspection (shown in their own video), yet failed to explain the deterioration or take responsibility for the change in condition.

Communication was dismissive, progress required constant chasing, and reasonable concerns were not addressed.

I would not recommend Halliwell Jones Kia Southport.

Richard (salesman) was again fantastic, our second purchase from him. Nothing is too much trouble, he is very personable and a pleasure to deal with. Would definitely recommend dealing with him at Halliwell Jones Southport.

Massive money spinner ripping the deep pockets of Chester off.

I’m glad my motor is out of warranty.

Avoid a guy called Mike he’s an ugly person and most probably bends over backwards to his boss he is machine like.

Totally disorganised booked a rear differential service wait and go and surprise surprise Mike says NO !!

Avoid..!!l

Took me just over 4 x weeks to get a car under warranty into the Warrington location. Kept the car 2 x days then invoiced me £220 to tell me the part that’s failed 4 x times since the car was new had once again failed after only 4 x months (July 2025 last change by them) plugging the hand held diagnostic unit into the car (10 x mins costs £220) they won’t replace the part unless I pay £345 plus vat. They did drop the diagnostic invoice down to £120 after complaining but won’t admit the car has an issue , out of 12 x bumper sensors around the car apparently the same one on the front of my car is the exact same one that gets damaged and fails 4 x times not under warranty this time,amazing how that same sensor is the only 1 x ever to fail. I’d previously had the sensor diagnosed at another garage who said take it to the main dealer as the car is under warranty and should be covered.i told the centre which sensor was at fault in my car but i was charged £120 for them to tell me again. BMW aren’t interested.Avoid at all costs is my advice find another dealer.

Bought my 2nd new BMW from Halliwell Jones in Warrington i added lots of extra's and various times which i know is a lot of work for the sales i can honestly say nothing was too much trouble and was kept informed right through to delivery
Paul Clegg i cant thank enough always polite helpful and a great cup of coffee on every visit Handover made the car look amazing i would highly recommend Halliwell Jones warrington and especially Paul

Emailed the company on Sunday asking to purchase a vehicle advertised, followed this up 9am Monday morning but no answer. Tried again by email, finally received a link to pay the deposit, paid it and then half hour later told the vehicle was sold to someone else.

After numerous issues with the standard of diagnosis, repair and care for my care, I resolved last year never to use this company for servicing my car again. They couldn't diagnose the source of a leak, despite me telling them where to look, they didn't look after my car interior - 4 separate times I had it returned with oil / grease on the cream leather seats - they couldn't correctly repair my aircon, it was in for weeks as they kept failing to order the correct parts - and the last time I visited I wasn't called back by the person dealing with my booking for additional work and I left 4 emails and 4 phone messages and left numerous calls just to ring out with no answer. I have had to seek recourse twice from BMW HQ due to their poor service at Chester servicing and the Warrington call centre. You have to go via the service centre in Warrington to book, who never book you in correctly at the right time or pass on the need for a loan car. Most of the front desk staff at Chester are nice, but the idiot who manages the centre (it's his job title, he definitely doesn't manage anything as he is incapable) once arrogantly and dismissively told me when I asked to see him about yet another issue that they only quality check 1 in 10 cars! They need to check more than that and then they'd see the issues they are paid to put right and avoid. I now go to RSV for my servicing needs, all is fantastic every time, from loan car provision to pricing to customer care for both me and my car. The complete opposite of HJ. It is due for a brake fluid change and I've so far had 4 calls about it, each time I say no way, I've had it done elsewhere, and then another call comes in from someone else - so the staff are sloppy at Warrington not making notes too. After yet another of these calls today, from a disinterested 'Kelsey' who didn't even enquire why I won't use HJ ever again, and clearly has the customer service training of Chester's service manager, I am putting on this review to hopefully get rid of them. We've just bought another BMW from their Chester Sales, they are good and I've never had a bad experience there - but we just laughed when offered the HJ warranty and various other servicing options as we'd rather be mugged in a dark alley as the service quality would be better. Avoid - go elsewhere (RSV Sandycroft), it'll save you money, and you'll not have poor repairs, poor diagnosis, and poor customer service.

Went to purchase a preowned BMW330 OR 430. Was really excited and when I got there, I was met with complete negativity. They wouldn’t even let me take either out for a drive. They told me to decide which one I wanted And to come back and they’d prepare one for me. It reminded me when I purchased a 530 touring from them in Chester. Always something wrong with it and the mechanics just didn’t give the care and attention I felt what’s needed. Obviously, this poor Service must trickle down from the top.

We’re do we start m5 competition was in on a recall (coolant tank) its failed twice and leaked all over my engine on the second time they tried to say it wasn’t the coolant tank it was the cap obviously its part of the tank the cap had a faulty seal
They tried to not fix it it was there parts and there labour that has failed twice not mine absolute wankers
Now my Solicitor involved they didn’t even offer me a car for all the stress caused keep well away from this garage it’s a absolute shambles

Another great experience buying my new car, thanks to you, Rob, I normally dread the typical car-buying hassle, but you made it genuinely enjoyable. He has a high caliber of professionalism, incredibly attentive to my needs, answered all my questions thoroughly, and never made me feel pressured. His expertise helped me make an informed decision, which allowed me to purchase the car of my desire. If you're looking for a low-pressure, high-value car-buying experience, HWJ is the place to go Five stars from me with no question about it. Everyone I interacted with, from the front desk to the sales team to the finance department, was professional, friendly, and incredibly efficient. They clearly value their customers' time. Highly recommend their excellent service and great selection!"

Put down a refundable deposit of £500 on a car I didn’t proceed with. A month later no sign of the refund. Have had to raise a dispute with my credit card provider

Halliwell Jones Wilmslow customer service absolutely amazing the way they dealt with what could have been a difficult situation. the lady who booked me in and looked after me throughout was absolutely five star 🌟 true asset to the company highly recommend

Had car serviced yesterday and had no issues everyone is so helpful, Anna on arrival and then looked after by Katie Green 100% on customer service and development's throughout the day and then on to collection all was perfect thank you again.
Very good new set up at Handforth Dean credit to you all
Andrew Aldcroft

Dreadful experience. Car was filthy, scratched and hadn’t been properly valeted or washed . Damage to bonnet and a large scrape in the wheel. Rejected it - took weeks to sort and when finally delivered still dirty and not completely sorted. Complained but they simply don’t care and still don’t know how it went so wrong. Avoid at all cost - annoyed we even visited let alone spent £30k. Mini UK also not great to start with but in the end apologised for what happened and sent a hamper so a sort of better ending.

where do i start…

got told drop car off for 10am pick up at 3pm they said they havent got a courtesy car available so basically walk around warrington for 6 hrs…

then when i get there for 3pm my car has not even been put on the ramp for repairs…

it was ment to come with a complementary car wash considering i had to wait until 5pm i would of expected it tbh but no it came out exactly how it went it absolutely shocking customer service

Called the Ellesmere Port branch on behalf of my company for a quote to replace the clutch on one of the vehicles we purchased from them, had to call twice as the waiting time was so long on the first call I had to put the phone down, on the second attempt waited 9 mins before getting an answer, asked for a quote for a vehicle bought ,with others, from themselves, was advised right away that there would be a £150 charge first for a diagnostic, advised her that it was a replacement clutch, no diagnostic required, was then told she would have to get service to phone me, still waiting, and whilst it has nothing to do with their service, this ladies voice was beyond irritating and was not at all pleasant to listen to, not a good voice for receptionist

The repair department, in my opinion, is a rip-off and estimated an extortionate rate to fix a minor repair, which I had done at a fraction of their price. Strongly recommend not using Halliwell Jones for any work

Took my car in to get fixed was told I would get regular update didn't hear anything for over a week so I rang up and they rung me back and said would update me again at end of week, which didn't happen. Rang up again mid week still no update rang again day after still no update. Rang day after asking for manager to call me, it's not happened. Don't use complete waste of time.