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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
当該企業による記述
London, NW, london, 英国
I had an excellent experience with Hamlet Laundry! Their dry cleaning, laundry, and ironing services are absolutely top-notch. The team is professional, punctual, and takes great care of every item. My clothes came back looking spotless, perfectly pressed, and fresh. I highly recommend Hamlet Laundry for anyone looking for reliable and high-quality dry cleaning, laundry, and ironing services. Truly excellent service all around!
Worst laundry service I've ever used... They were 4 hours late collecting my order and 24 hours late delivering back to me without so much as an apology. I spent my entire weekend waiting for these people to come despite having booked a specific time slot (Which there is absolutely no point in doing) I sent them 5 emails to two separate addresses, all f which were ignored and received no kind of discount or refund. Seriously bad service.
Hamlet Laundry - Noth west london からの回答
We want to extend our sincerest apologies for the disappointing experience you had with our laundry service. Your feedback is extremely valuable to us, and we deeply regret the inconvenience caused by the delayed collection and delivery of your order.
Our team understands the frustration and inconvenience caused by such delays, and we take full responsibility for failing to meet your expectations. We know that timely service is of utmost importance, and we are truly sorry for not living up to our commitment on this occasion.
Regarding the lack of response to your emails, we understand how crucial it is to provide timely and attentive customer support. We apologize for the oversight and understand that our communication channels need improvement to address customer queries and concerns effectively.
Please know that we take your feedback very seriously, and we are actively working on improving our logistics and customer service processes to prevent such occurrences in the future. Our goal is to ensure that our customers receive a seamless and hassle-free experience with every interaction.
We genuinely appreciate your patience and understanding, and we would like to extend a heartfelt offer of a full refund for your order. Additionally, we would like to provide you with a significant discount on your next laundry service with us as a gesture of goodwill.
To process your refund and apply the discount to your next order, please contact our customer support team at help@hamletlaundry.com We want to make sure that you are properly taken care of and that we rectify the shortcomings you experienced.
Once again, we are deeply sorry for the inconvenience you faced and the subpar service you received. Your feedback is essential to us, and we assure you that we are taking the necessary steps to improve our services.
Thank you for bringing these issues to our attention. We hope to have the opportunity to restore your faith in our laundry service in the future.
Best regards,
Justin
Customer Relations Team
Hamlet Laundry
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