Hanakoko レビュー 

57
TrustScore 5段階評価の4

4.1

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I absolutely love Hanakoko lashes! I wear them everyday, the Cloud version "breeze" is my current favorite. I am wasian, my mother is asian and we have "barely there" lashes and these fit perfectly an... もっと見る

5つ星のうち4の評価

Ordered for a 2nd time, only for it to not arrive, stuck with carrier for over 10 days now. Followed up with no responses. Shipping takes way too long already and this is no excuse, I have... もっと見る

5つ星のうち2の評価

My order is missing the tweezers I paid for. In addition I can not recommend the mystery box as there were over half of the lashes are duplicates and very unsuited. Unsure why notes "The styles... もっと見る

5つ星のうち5の評価

The nails are high quality and do last long! Are really pretty and creative, you can see the love in making them. The service is really nice and polite and sweet!

企業情報

  1. 健康・美容製品店

当該企業による記述

High quality easy nailart that enables you to enjoy salon-level beauty within minutes at home.


連絡先

4.1

ほぼ満足

TrustScore 5段階評価の4

57件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

最近のレビュー依頼の記録はありません

この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。

ネガティブなレビューの 20%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.1

すべてのレビュー

(57)

過去12か月のレビュー数: 25

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5つ星のうち5の評価

Great product

This company went out of its way to make sure I received my order in Spain. Their eyelashes are the best I have ever used. They stay and look great.👍

2026年7月31日
自発的なレビュー
5つ星のうち5の評価

One-Step Eyeliner Stamp, awesome!!

I was honestly a bit afraid to have fallen in one of those instagram shopping traps but I could not have been more wrong, I got the One-Step Eyeliner Stamp and I am amazed, it works amazingly well, very durable, the color is very defined and it's incredibly easy to use, also very accessible, this can be a great solution for a lot of people who might have motor impediments, and also for people like me who are just too lazy to master an eyeliner wing, I fully recommend!

2026年7月30日
自発的なレビュー
5つ星のうち5の評価

More than outstanding

I have spent years, tried many different companies and styles and a ton of money to find lashes that suit me at my age (71) and look natural and professional. Finally, I have found them at Hanakoko!! Not only did I find one style, I have found at least 4 styles that look fantastic on me…..two styles for everyday that look like I was born with them, one style for work that look like I am wearing light mascara, and another more expressive for evening or a special event. They are easy to apply and well worth the price! My only reservation is that they only look good for a few days.
The quality of the lashes would be enough on their own but what I have discovered is the exceptional customer service I have received! I have gotten quick responses to any of my questions. Their return policy was better than any company I have ever experienced! If I could give this company a true rating, it would be 1 000!! I am a devoted customer who will support them in any way I can! I wish them every success!

2026年6月30日
自発的なレビュー
5つ星のうち4の評価

Great service

Ordered for a 2nd time, only for it to not arrive, stuck with carrier for over 10 days now. Followed up with no responses. Shipping takes way too long already and this is no excuse, I have asked for refund, received no acknowledgement. Safe to say I won't be buying from them again.

The curler do no buy, it's terrible, it bends your lashes in a weird way and doesn't allow for lashes to latch on nicely. Use your traditional eye curler is better.

UPDATE - Jul 6, 2026
Hanakoko finally responded back to my issue took action right away:
- followed up with Carrier
- replaced my long overdue order at no charge
- reimbursed 50% from my lost order
- and apologized for the silence I received for weeks

They have turned my frustration around and am happy with the solution they have provided me

2026年6月29日
自発的なレビュー
5つ星のうち5の評価

I absolutely love Hanakoko lashes!

I absolutely love Hanakoko lashes! I wear them everyday, the Cloud version "breeze" is my current favorite. I am wasian, my mother is asian and we have "barely there" lashes and these fit perfectly and look amazing and natural! They're so easy to apply, remove and reapply. I apply mine daily but my mother leaves them on for 3-5 days with no issue! We've tried an endless amount of different brands and nothing compares to these! Anytime there has been any issue the customer service has gone above and beyond and always treat you like a VIP!!! I would recommend 100%!!!! Amazing!!!

2026年6月23日
自発的なレビュー
5つ星のうち5の評価

Love my eyeliner stamp

Love my eyeliner stamp. It arrived well packaged and exactly as described. The liner stamp works perfectly. I was thrilled cuz I always have an issue getting that sharp tail on my eyeliner and this did the trick. Really pleased and will purchase again. Thank u

2026年6月18日
自発的なレビュー
5つ星のうち5の評価

Great product

Great product, the nails were so well made and so cute. They fit really well and stayed securely on my fingernails as well. Shipping was quick too. Would definitely recommend to others.

2026年5月15日
自発的なレビュー
5つ星のうち5の評価

Little Jewels on your nails

I mainly used this supplier for their great eyelashes but the nails were so tempting, beautiful to look at .. but what if it was just that, nice but not easy to apply.

What a surprise. I ordered the floral bundle and to start off, and they look like little jewels. I used the strips that were included in the package and am amazed and how they hold on. I managed to do some gardening with gloves and they tried very hard to hold on, just three gave up but are totally forgiven as they had it rough :D

I've already passed a new order to have more glue strips, the case to start my collection and, well, just can't wait to build my collection. I have a glove size 9 and took the L. Very pleased, no regrets.

Thank you for existing Hanakoko !

Nathalie

2026年4月21日
自発的なレビュー
5つ星のうち5の評価

I made an accidental order of my fav…

I made an accidental order of my fav press ons in Electric White, in size S instead of XS. 7 packs I bought because I love them so much. Cats eye, short square shape, gorgeous holographic blue and pink shimmer. What’s not to like for a busy, solo mum of two?

What did Hanakoko do!? Replace the entire order FREE OF CHARGE. No exchange or returns costs (even though I insisted, as it was my mistake).

So I’ve given away the inappropriate size to my friends/strangers who compliment my nails (I carry them around in my bag to give away. I have 7 boxes!), to gift them of not only beautiful nails but to share a fantastic brand/service that I have never come across in my life.

You’re the best Hanakoko. Keep up the good work!!! Xxx

2026年4月19日
自発的なレビュー
5つ星のうち5の評価

Would recommend!!!

I had sadly bought the wrong size of nails and got a exchange in no time!
Great costumer service and there extreamly nice, I could even keep the old nails! (The nails were also of great quality)
Would defenitly recommend!!!

2026年3月9日
自発的なレビュー
5つ星のうち1の評価

Grime, Rust, Possibly Mold on Nail Clippers

I recently bought some tools from this company and have to say that when I received my package I was rather shocked and digusted with the condition of one of the items from my package.

The Anti-Splash Nail Clippers are covered in a layer of grime that cannot be wiped off. I attempted to clean them with soap and alcohol, but the residue would not come off. Even more concerning, there is black buildup inside the cover that closely resembles mold. This is a serious health and safety issue.

The product appears to have been used, returned, repackaged, and then sent to me. That is completely unacceptable, especially for a personal hygiene tool that comes into direct contact with skin. Had I not carefully inspected the clippers and used them, I could have risked a fungal infection or contact dermatitis. I am immunocompromised and prone to getting sick easily, so receiving a product in this state is not just disappointing, it is alarming.

I am also unable to leave a review on their website or shop page for this product, which only adds to my concern.

2026年3月3日
自発的なレビュー
Hanakoko ロゴ

Hanakoko からの回答

Hi Tracy,

We’re very sorry to hear about your experience. This is certainly not the condition our products should arrive in, especially for a personal hygiene item.

Please note that all of our products are shipped brand new and unused, and we do not resell returned personal care tools. What you described is very unusual and we take this matter seriously.

Please contact us at official@hanakoko.com with your order details so we can arrange a replacement or full refund right away.

Thank you for bringing this to our attention— feedback like yours helps us improve and ensure our customers always receive products in the condition they expect.

Best regards,
Hanakoko Support Team

5つ星のうち4の評価

There are pros and cons

I got three sets of nails and am somewhat happy with what I got, the designs are just like the photos and the should be handmade by what I can tell, the delivery was a bit tricky but I got compensated with a free nail set so the costumer service is very good, down side to them is that they seem to really just last good for about a day or maybe two and then they start sliding or just generally getting off bit by bit which annoyed me a lot, obviously the downside is also that you have to buy new glue/sticker things to wear them again or buy other nail glue, upside you can wear them over and over again and whenever you want to, prices are fair I would say and I would consider to buy again, sometimes I have the feeling it’s cheap though but I don’t have experience with other press ons

2025年7月23日
自発的なレビュー
5つ星のうち2の評価

Dissatisfied with order

My order is missing the tweezers I paid for. In addition I can not recommend the mystery box as there were over half of the lashes are duplicates and very unsuited.

Unsure why notes "The styles you wish" are requested if they are fully ignored.  I requested all brown lashes(wich are subtle and understated), not only did not get even one pair...over half of the ones I did receive are VERY Thick Black, and 2 sets of red and blue?.(could not be more opposite of the request).

2026年1月7日
自発的なレビュー
5つ星のうち5の評価

I recommend it to all my friends

I've been using this shop for over two years and ordered more than dozen sets of nails. The nails are handmade and good quality with so many gorgeous designs - if you don't lose them you can definitely reuse multiple times. I can't count the times I've received compliments and 98% of the time people were sure I had my nails done at the salon. Whenever I've had an issue the team replies very quickly and is very helpful. Shipping is efficient and I find the process very simple. Once in my apartment someone stole my package but the team helped me resend at a discount and now I always pay extra for buyer protection.

2025年12月10日
自発的なレビュー

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