I am so grateful for the help your company has provided. This journey has been life-changing for me. My cholesterol levels have improved significantly, and the boost in my self-confidence is incredibl... ãã£ãšèŠã
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I hadn't heard of this company and was slightly dubious about using them. No need to worry at all.Very efficient and top notch customer service.They reply within hours to written requests for help.Ha... ãã£ãšèŠã
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Great customer service, received a call from Natasha today who was really helpful in advising me on what my options were so i could continue my weight loss journey. Would highly recommend this compan... ãã£ãšèŠã
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Poor poor poor! Followed link in an online ad as offered discount on Mounjaro. Went through the whole process and placed order only to receive an email 2 days later to say that âdue to some people... ãã£ãšèŠã
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At Happen, our mission is to support people on their weight-loss journey with care, professionalism, and a genuinely human approach. We believe healthcare should feel personal, supportive, and easy to understand, which is why we take the time to listen, explain options clearly, and tailor guidance to each individual. From consultation through to treatment and delivery, we aim to make the process smooth, straightforward, and reassuring. Our team is passionate about providing real, responsive support â not automated interactions â and building trust through clear communication and consistency of care. Safety is central to everything we do. As a regulated provider, we have a duty of care to ensure prescribed medications are handled and delivered securely, protecting both our customers and the wider public. Happen operates on a transparent subscription-based model, designed to deliver safe, effective treatment while maintaining fair and competitive pricing. If youâre looking for trusted, supportive care from a team that genuinely puts people first, weâd love to support you on your journey.
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Happen ããã®åç
Dear Carli,
Thank you â we truly appreciate your kind words.
Weâll be sure to pass your message on to Kimel. Your feedback means a great deal to our team, and itâs always a pleasure to hear from patients like you.
We're so pleased to hear you had a positive experience with our service. If thereâs ever anything else we can help with, please donât hesitate to reach out.
Kind regards,
The Happen Team
Do not buy from these people, no interest in improvement either. Far far better services elsewhere.- A week of chasing before any movement.
In response to your condescending reply to my review. Arguing with me isnât going to change my review for the better or make me recommend your company.
Your calls are apparently recorded, your advisor told me you did not have my images, either the one uploaded by myself to the portal then again from my email. You can try and twist her words to suit yourself all you like it doesnât change what I was told. I ordered on Tuesday and it took you till the following Monday to successfully upload my photo from my email or so your advisor told me. You passed my order for clinical approval on Tuesday, 7 days from my initial order. As I stated in my initial review, a week of chasing you.
I was pleased that your initial response was one of improving your customer experience but clearly that is not the case. Now you are just telling lies to try and dismiss my review.
Utterly disgusted with your behaviour.
My initial review below -
I wouldnât say I have a great experience with Happen. The initial ordering process was simple enough, after payment was taken I was then asked to upload photo evidence via the online portal, again simple enough. However the following evening I checked the portal to see one of my photos was declined, this concerned me because it had been declined hours prior to me checking and I have no notification at all.
I uploaded a new image, I hoped it would be checked within 24 hours the same as the first images I had uploaded. Two days later I decided to call to be told they donât have the new image that I uploaded to the portal even though it showed as under review.
The person I had spoke to asked me to email the image instead, she sent me an email to reply to, I sent the image via return email and had email confirmation that the image was received.
Three days later nothing.
I called again and again was told they didnât have the image, even after confirming they had it.
Third time lucky after I emailed again to both the email addresses I was given, I called to ask them to check they had it because I was starting to get rather frustrated. A further 24 hours later I had confirmation that my order was now passed for clinical review, 7 days to pass for clinical review.
I have to say the pharmacy they are partnered with are much more efficient! Within 24 hours the pharmacy had called me, approved my order and dispatched it.
Overall I wouldnât order again and cancelled the subscription, the side of ordering that appears to be from the Happen side of things needs reviewing. I couldnât deal with the anxiety and frustration again. They need to have a word with the pharmacy partner and follow their lead.
2025幎8æ25æ¥
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Happen ããã®åç
Hi Lisa,
Thank you for leaving your review. We are genuinely sorry to read that you felt anxious and frustrated during your order process â this is never the experience we want for any of our patients. That said, in order to provide full clarity, we have carefully reviewed your file from the point your order was created through to dispatch. The factual timeline differs from what youâve described, so we would like to share the exact sequence of events for transparency:
Day 1 (Order placed)
Your order was successfully submitted, and your ID/medical photos were uploaded to our portal the same evening. During the initial verification process, one image did not meet the required standard and was declined. The status was updated promptly in your portal. We actively encourage patients to use the online portal for real-time updates and to track the progress of their order.
Day 2 (New photo upload)
You uploaded a new image via the portal. At this point it showed as âunder reviewâ but had not yet been validated. This is normal, as every resubmission must be checked manually before being released to the clinical team.
Day 3 (First phone call & email confirmation)
You called our team to query the upload. Our agent confirmed that the new image had not yet cleared the verification stage and, to avoid further delay, invited you to send it by email. You emailed it the same day, and we attached the file directly to your order.
Day 4 (Clinical review release)
Once the documents were verified, your order was immediately released to the prescribing pharmacy for clinical review.
Day 5 (Pharmacy approval & dispatch)
Within 24 hours of receiving your order, the pharmacy completed their review, approved your prescription, and dispatched your medication to you.
From the time your order was placed to the time it was dispatched, the process took five working days. This additional time was due to the incorrect document provided initially, which required re-submission. Nevertheless, our team worked to ensure your order progressed as quickly as possible. This sits fully within our expected service standards and does not reflect a week of inactivity. At no stage were your documents âmissingâ â they were in the process of being checked and validated, which is a necessary step for patient safety and regulatory compliance.
We appreciate that, from your perspective, the process felt longer and unclear, particularly while you were waiting for updates. We also understand that re-uploading and resending photos can cause frustration. However, it is important to note that your order was processed correctly once valid documentation was received, and there were no undue delays caused by our team.
Your feedback about communication is extremely valuable, and we are actively working on improving our systems to ensure clearer and more timely notifications.
We are sorry that this experience left you dissatisfied, and we respect your decision to cancel your subscription. However, we hope this detailed breakdown reassures you that your order was handled correctly and efficiently, in line with the clinical and safety standards we must uphold.
Thank you again for your feedback it helps us to continue refining and improving our service.
Kind Regards
The Happen Team
Amazing product amazing service
Amazing product amazing service
2025幎9æ5æ¥
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Happen ããã®åç
Dear Sam,
Thank you so much! Weâre so happy to hear youâre loving both the product and our service. Your support means the world to us!
If you ever need anything, weâre always here to help.
Kind regards,
The Happen Team
Top notch service from start to finish
Top notch service from start to finish. Even gave me a courtesy call regarding my order and gave some really informative advice. When I called back, call was handled quickly, transferred efficiently and professionally and the chap was really helpful. Updates on website for my order regularly too. 10/10 xxx
2025幎9æ5æ¥
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Happen ããã®åç
Dear Karen
Thank you so much for your kind words and wonderful feedback. Weâre delighted to hear that you had such a positive experience with our team, from the courtesy call and advice to the efficient handling of your queries and order updates.
Providing safe, supportive, and professional service is always our priority, and itâs fantastic to know we were able to meet your expectations. Your 10/10 rating means a lot to us, and weâll be sure to share your comments with the team.
We truly appreciate your trust in us and look forward to continuing to support you on your treatment journey.
Kind regards,
Happen Team
Great
Had issues at the start but managed to solve in the end ððŒ
2025幎8æ28æ¥
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Happen ããã®åç
Dear Paige,
Thank you for taking the time to speak with us and allowing us to clarify the issues youâve experienced.
We understand how frustrating the lack of updates can be and sincerely apologize for any inconvenience caused. We're glad you were able to speak with both a member of our Validation Teamâwho confirmed your informationâand our Complaints Handler, who assured you that your file is being reviewed as a priority.
Please rest assured that we are actively working on your file and doing everything we can to get your order processed and dispatched as soon as possible. You will be updated as soon as there is further progress.
Thank you again for your patience and understanding.
Kind Regards,
The Happen Team
I spoke to Kaz this afternoon
I spoke to Kaz this afternoon. Kaz was a joy to speak to and understood my query.
Kaz has managed to sort out my query and put my mind at ease.
If I need further help she has offered to help.
She sorted me out after many calls been answered in South Africa who were giving me incrrect information.
Kaz thank you so much xxx
2025幎9æ4æ¥
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Happen ããã®åç
Dear Gillian,
Thank you so much for your kind words and for taking the time to share your experience.
Weâre absolutely delighted to hear that Kaz was able to assist you so effectively and put your mind at ease. It's always our goal to provide clear, supportive, and compassionate service, and we're so pleased Kaz made such a positive impact.
Weâre sorry to hear about the earlier confusion, but very glad it was resolved. Should you need anything further, please donât hesitate to reach outâKaz and the rest of our team are always happy to help.
Thanks again for your feedbackâit truly means a lot!
Kind Regards,
The Happen Team
Juanita.
Juanita.
Thank you for our positive conversation and you recognising I had been incorrectly charged.
Until my prescription and billing is processed correctly it would be wrong of me to give 100% satisfaction.
The following has no impact on your personal interactionsâŠ.
The portal is constantly challenging, Iâm happy to update, but then it doesnât and it renders you wondering and chasing prescriptions??
Pricing should be clearer and upfront.
It does not state if you prefer to transfer to a different provider how to?
You never ever get the surgical med wipes, which were in the advertised price?
2025幎9æ3æ¥
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Happen ããã®åç
Dear Sarah Hughes,
Thank you for taking the time to share your feedback.
Weâre glad to hear that your conversation with Juanita was positive and that she was able to acknowledge the incorrect charge â your recognition of her efforts is truly appreciated.
We also understand and respect your decision to withhold full satisfaction until your prescription and billing issues are fully resolved. Your concerns regarding the functionality of the portal, lack of clarity in pricing, and missing items such as the surgical med wipes are absolutely valid, and we sincerely apologise for the inconvenience you've experienced.
Please be assured that your comments have been passed along to the relevant teams, and we are committed to reviewing and addressing these areas for improvement. Transparency, reliability, and ease of service are priorities for us, and your feedback is invaluable in helping us move closer to those standards.
If thereâs anything we can do in the meantime to support you further, please donât hesitate to get in touch.
Kind Regards,
The Happen Team
Farhad sayed was great and veryâŠ
Farhad sayed was great and very helpful and supportive
2025幎9æ3æ¥
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Happen ããã®åç
Dear Zahra,
Thank you for your thoughtful feedback. Weâre pleased to hear that Farhaad provided you with great support and assistance. Your kind words mean a lot, and weâll be sure to pass them along to him.
Kind regards,
The Happen Team
Kind regard,
The Happen Team
Happen ããã®åç
Dear Rosie,
Thank you for your kind words. Weâre delighted to hear that Farhaad was able to assist you with such helpfulness and kindness. Your feedback is greatly appreciated, and we will be sure to share your comments with him.
Kind Regards,
The Happen Team
Farhaad was very kind and helpful
2025幎9æ3æ¥
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Happen ããã®åç
Dear Carla,
Thank you for your kind feedback. We are pleased to hear that Farhaad was helpful and provided you with excellent support. Your positive comments are greatly appreciated and will be passed on to him.
Please do not hesitate to contact us if you require any further assistance.
Kind regards,
The Happen Team
Incompetent, Not to be trusted, AVOID
Sadly after 4 rounds of treatment that went well the company took my money didnât send out treatment and tried to keep the funds. I chased them for weeks on two separate orders full of passive aggression and empty promises. Not to be trusted avoid.
2025幎8æ22æ¥
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Happen ããã®åç
Hi there, weâre really sorry to read this and appreciate you taking the time to write your review however Weâve tried to locate your account but havenât been able to without your details. As weâve already requested these and havenât received a response, weâre currently unable to verify your review. Please feel free to send us a private message or contact us directly at emily.singh@happen.co.uk. our team will be more than happy to assist you.
Just to clarify our process: we never take payment without sending treatment. If something prevents dispatch (for example, a clinical or pharmacy check), we always contact the patient and either resolve the issue or arrange a refund in line with our policy. You mention having had four successful rounds of treatment, which shows that things had been working well previously, and weâd like the chance to understand what went wrong here so we can put it right.
We genuinely want to helpâonce we have your details, our Customer Care team will prioritise your case.
Kind regards,
Happen
Really great service from the HappenâŠ
Really great service from the Happen team - highly recommend
2025幎9æ2æ¥
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Happen ããã®åç
Dear Viv
Thank you very much for your positive feedback! Weâre delighted to hear that you had a great experience with the Happen team. Your recommendation means a lot to us. Please donât hesitate to reach out if thereâs anything else we can assist you with.
Kind Regards,
The Happen Team
Initial confusion sorted out
Initially there has been a bit of confusion over exactly which medication I'm getting but I'm happy it's now been resolved. Spoke to Kirshan about timing of deliveries and he was very helpful.
2025幎9æ2æ¥
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Happen ããã®åç
Thank you for your feedback! We're glad to hear the issue around your medication has been resolved and that Krishan was able to assist you with your delivery queries. If you ever need anything else or have further questions, please donât hesitate to get in touch. We're always here to help!
Kind Regards,
The Happen Team
Poor.
Poor.
I'm very disappointed.
Not a good impression.
I placed an order on August 26, 2025.
The amount of £138.10 is pending in my bank account.
I haven't received any updates regarding my order.
I haven't received any replies to my emails.
Update:
After posting this negative comment, Kaz contacted me and was very helpful. I received the order.
2025幎9æ1æ¥
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Happen ããã®åç
Dear Katarzyna
Thank you for your message.
Iâm really sorry to hear how disappointed youâve been â I completely understand how frustrating this situation must feel, especially when youâve been waiting without clear updates.
Please be assured that we have been in contact with you. Emails have been sent, and a member of our team has also spoken with you by phone to address your concerns.
Your order, placed on August 26th, has been approved and is now being prepared for dispatch. You will receive a confirmation email along with tracking details as soon as it has been shipped.
We truly appreciate your patience and are very sorry for the inconvenience caused. If thereâs anything more we can do to support you, please donât hesitate to let us know.
Kind regards,
The Happen Team
Great
Great, costumer was fantastic Mckyle, was very supportive.
2025幎9æ1æ¥
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Happen ããã®åç
Hi Carla,
Thank you for the lovely feedback! We're so pleased to hear that McKyle was supportive and that you had a great experience.
Weâll be sure to pass your kind words along to him. If there's anything else we can help you with, just let us know!
Kind Regards,
The Happen Team
Very friendly service spoke to leighâŠ
Very friendly service spoke to leigh sing helped me with my inqury.
2025幎9æ1æ¥
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Happen ããã®åç
Hi Rebecca,
Thank you so much for your kind words! We're really glad to hear that Leigh Sing was able to help with your inquiry.
If you need anything else, donât hesitate to get in touch â weâre always happy to help!
Tell me one price and charge another
2025幎8æ27æ¥
èªçºçãªã¬ãã¥ãŒ
Happen ããã®åç
Hi Steve,
We tried to reach you earlier today regarding this matter. I've reviewed your file and can confirm that your discount was correctly applied to the final invoice.
If there's a specific discrepancy you're seeing between the quoted price and the amount charged, please feel free to share the details or any supporting documents â weâll be happy to take another look and clarify everything for you.
Thanks for bringing this to our attention, and weâre here to help if you need anything further.
Kind Regards,
The Happen Team
Happen ããã®åç
Hi Christine,
Thank you so much for your kind words â we really appreciate it!
It means a lot to hear that you've had a helpful experience with us. If there's ever anything else you need or if we can support you further in any way, please don't hesitate to get in touch.
Thanks again for being a valued part of the Happen community!
Kind Regards,
The Happen Team
Happen ããã®åç
Dear Peter.
Thank you for your kind words! We're glad to hear everything is back to great service. If you need anything else, we're always here to help!
Kind Regards,
The Happen Team
Know with the ups and down and ordering last minute we just need to wait and be patient
My experience with happen i will give them 10/10.
I receive my phone call regarding my mounjaro pen Leigh sing was the person who have give me a guidelines of what happen next the service is smoothie from the minutes I but my first pen till the next minute am just waiting to receive the 2 pen happy with the service and again thank you Leigh
2025幎8æ28æ¥
èªçºçãªã¬ãã¥ãŒ
Happen ããã®åç
Dear Agnes
Thank you so much for your kind words and for giving us a 10/10 rating! We're thrilled to hear that you had such a positive experience with us, and weâre especially glad to hear that Leigh was able to guide you smoothly through the process.
Itâs great to know that everything from ordering your first pen to receiving your second one has been hassle-free. Weâre here to ensure everything goes smoothly for you, and your feedback reassures us that weâre on the right track.
Iâll make sure to pass along your appreciation to Leigh â Iâm sure it will mean a lot to him!
Thank you again for choosing Happen. We look forward to serving you again!
Kind regards,
The Happen Team
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